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Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00

***24 Hour Limited Time Flash Sale*** Family Law & Counselling Training (Online) - CPD Certified Diploma Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Did you know that in 2022, over 100,000 couples divorced in England and Wales alone? Family dynamics are complex, and legal issues can arise in various situations, from divorce and child custody to financial settlements and domestic violence. This Family Law bundle delves deep into various aspects of family law, equipping you with a strong foundation in its principles and practical applications. With this Family Law bundle you will get 25 CPD Accredited PDF Certificates, 3 QLS endorsed Certificate of Family Law and our exclusive student ID card absolutely free. Courses Are Included In This Family Law Bundle: Course 01: Family Law Course 02: Family Support Worker Course Course 03: Legal Advisor Training Course Course 04: Legal Secretary Course 05: Domestic Violence and Abuse Awareness Diploma Course 06: Safeguarding Children Course Course 07: Paediatric First Aid (Emergency Care) Course 08: Advanced Diploma In Psychology Course 09: Child Counselling and Youth Course 10: Child Neglect Awareness Course 11: SEN Teaching Course 12: ADHD Awareness Training Course 13: Understanding Autism Course 14: Person-centered Practice in Adult Care Course 15: Adult Nursing & Social Care Training Course 16: Care Planning and Record Keeping | Health & Safety Online Course Course 17: Catheterisation Training for Nurse/Carer Course 18: Phlebotomy Technician Training Course 19: Maternity Care Assistant Course Course 20: Dementia Care & Management Course 21: Healthcare GDPR Training Course 22: International Healthcare Policy Course 23: UK Health and Care Course 24: Medical Law Course 25: Introduction to Medical Terminology Course 26: Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Course 27: Communication Skills Masterclass Course 28: Conflict Management Training Course 29: Developing Interpersonal Skills Course Course 30: Risk Assessment Training Embarking on Family Law is more than just taking an online course; it's an investment in your future. By completing this bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential. Don't miss this chance to elevate your career and skillset. Enrol in Family Law today and take the first step towards achieving your goals and dreams. Why buy this bundle? Get 3free QLS endorsed Certificate upon completion of Family Law Get a free student ID card with Family Law Lifetime access to the Family Law course materials Get instant access to this Family Law course Learn Family Law from anywhere in the world 24/7 tutor support with the Family Law course. Family Law is an entirely online, interactive lesson with voice-over audio. Start your learning journey straightaway with our Family Law Training! Family Law premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Family Law is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification of Family Law You have to complete the assignment given at the end of the Family Law course and score a minimum of 60% to pass each exam. After passing the Family Law course exam You will be entitled to claim 3 QLS endorsed Certificate completely free. CPD 700 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Family Law bundle is ideal for: Students seeking mastery in Family Law Professionals seeking to enhance Family Law skills Individuals looking for a Family Law-related career. Anyone passionate about Family Law Requirements This Family Law doesn't require prior experience and is suitable for diverse learners. Career path This Family Law bundle will allow you to kickstart or take your career in the related sector to the next stage. Family lawyer Family support worker Safeguarding officer Child counselor Healthcare law specialist Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Digital certificate CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Description Telemarketing Diploma Almost everyone who works in the sales field uses the phone to conduct a major part of their business. If you are looking forward to becoming successful in the sales field, then it is mandatory that your phone manners are impeccable. With the help of this Telemarketing Diploma Course, you will learn phone etiquette and much more. The advantage of taking our online course is that the timings can be adjusted to suit your active schedule and you can study at your convenience. This course has been developed by experts in the telemarketing field and is divided into various easily understandable units. During the term of the course, you will learn how your active listening and verbal communication skills can be improved, to create a perfect script that grabs the listener's attention and to plan the things that are to be done before you place a call. You will understand how any telephone sale can be made into an exceptional one. Telephones have played a huge role in sales techniques and tactics as most businesses use them to communicate personally with their prospective and current customers. Companies whose main business is sales generally manage enquiries, give out quotes, take orders and close sales negotiations with the help of phones which gives any organisation that utilises phones a distinct advantage. Certain phone calls can turn negative and create a negative impression. Hence, it is vital to understand how a phone is to be used and where its place is, in sales and marketing. How the telephone can enhance, supplement and at certain times even replace the other methods used for marketing and selling, and how you can become successful as a salesperson with this personal approach is shown by this Telemarketing Diploma Course. This Diploma Course in Telemarketing can be done at the time, place and pace of your convenience and is available 24/7. What You Will Learn 1: Introduction to telemarketing 2: Making money as a telemarketer 3: The right sales message is critical 4: Developing the right attitude 5: Using voice as a telemarketing tool 6: The telemarketer's agenda 7: Closing the sale Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

The job market in the UK has been through a significant amount of turbulence over the last year, mainly due to the pandemic and recent war. As a result, finding a suitable niche in this highly competitive job market has become more challenging. So to cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Accountant bundle. Our Accountant package, with the latest digital study materials and innovative learning method, will give you in-depth knowledge of this domain. You will dive deep into the core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest. As Accountant, there are endless opportunities for you if you have the right knowledge and skill. Therefore, to make your career journey a successful one, we designed this bundle as a one-stop solution for you. This 20-in 1 Ultimate Accountant bundle consists of the following Courses: Course 01: Xero Accounting and Bookkeeping Online Course 02: Professional Bookkeeping Course 03: Sage 50 Accounting & Payroll Course 04: Introduction to Accounting Course 05: Finance and Accounting Level 1 & 2 Course 06: Business Accounting Training Course 07: Tax Accounting Diploma Course 08: Applied Accounting Course 09: Charity Accounting Course 10: Managerial Accounting Masterclass Course 11: The Theory of Constraints and Throughput Accounting Course 12: Corporate Finance Course 13: Corporate Finance: Profitability in a Financial Downturn Course 14: Financial Statement Analysis Masterclass Course 15: Financial Management Course 16: Financial Reporting Course 17: Investment Banking Course 18: Investment Analyst Course 19: Economics Course 20: Purchase Ledger Additionally, you will get 5 other career-guided courses in this Accountant bundle: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Accountant bundle. Learning Outcomes of Accountant bundle This career-oriented bundle will help you to Gain the ability to excel in the role of Accountant Know your responsibilities as Accountant and convey your experience to others Gain excellent interpersonal and communication skills Know the pros and cons of working as Accountant Adhere to the regulations around this area Gain time and risk management skills to ensure efficiency Manipulate technological advancement to become more effective Maintain moral standards and set an example for your peers CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Accountant bundle. Requirements This Accountant course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Xero Accounting and Bookkeeping Online) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Are you interested in a career as a computer programmer, but not sure where to start? Look no further than our 20-in-1 Ultimate Computer Programmer bundle! This comprehensive package includes 25 premium courses designed to give you the skills and knowledge you need to succeed in this exciting field. From IT support and network security to web design and database administration, our bundle covers all the essential topics for today's computer programmers. You'll also learn programming languages like Python, C#, and JavaScript, as well as tools like Kali Linux and Ruby on Rails. But that's not all! We also include five career-guided courses to help you navigate the job market and advance your career. Learn how to write a winning CV, ace your next interview, and create a professional LinkedIn profile that will get you noticed by recruiters. With our Computer Programmer bundle, you'll have everything you need to start your journey towards a successful career in programming. Don't wait - sign up today and start learning from the best! This 20-in-1 Ultimate Computer Programmer bundle consists of the following Courses: Course 01: IT Support Technician Course 02: Network Security and Risk Management Course 03: CompTIA Network Course 04: Information Management Course 05: Web Application Penetration Testing Course Course 06: Ruby on Rails Web Application Framework Course 07: Learn Spring & Angular Material with a Full Web Application Course 08: JavaScript Course 09: Learn Ethical Hacking with Kali Linux Course 10: Python Course Course 11: Web Design (HTML, CSS, Bootstrap) Complete Course Course 12: Cisco ASA Firewall Training Course Course 13: C# (C-Sharp) Course 14: It: Ethical Hacking, IT Security and IT Cyber Attacking Course 15: SQL Database Administrator Course 16: MS Word Essentials - The Complete Word Course - Level 3 Course 17: Coding with Scratch Course 18: Diploma in Front-End Web Development (HTML, CSS, & Bootstrap) Course 19: Data Science and Visualisation with Machine Learning Course 20: PLC Programming Diploma Additionally, you will get 5 other career-guided courses in this Computer Programmer bundle: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Computer Programmer bundle. Learning Outcomes of Computer Programmer bundle This career-oriented bundle will help you to Gain the ability to excel in the role of Computer Programmer Know your responsibilities as Computer Programmer and convey your experience to others Gain excellent interpersonal and communication skills Know the pros and cons of working as Computer Programmer Adhere to the regulations around this area Gain time and risk management skills to ensure efficiency Manipulate technological advancement to become more effective Maintain moral standards and set an example for your peers CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Computer Programmer bundle. Requirements This Computer Programmer course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (IT Support Technician) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

***24 Hour Limited Time Flash Sale*** Accounting, Pension with Tax Accounting Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you ready to excel in the fascinating realm of numbers and transactions? Unlock the secrets of the financial world with our exclusive bundle of 8 power-packed courses: Accounting, Pension with Tax Accounting. With a range of in-depth modules designed to enhance your expertise, this comprehensive package will equip you with the essential knowledge and skills to excel in the field of accounting. Get ready to embark on a transformative learning journey that will revolutionise your career! Delve into the fascinating realm of numbers and transactions with our three QLS-endorsed courses. These meticulously crafted modules include Introduction to Accounting, Pension, and Advanced Tax Accounting. Each course is carefully curated to provide you with a profound understanding of these essential disciplines. As an added bonus, upon completion, you'll receive hardcopy certificates for these QLS-endorsed courses, adding a tangible mark of achievement to your professional portfolio. But wait, there's more! Our bundle also includes five CPD QS-accredited courses that seamlessly complement your learning experience. Dive deeper into the intricacies of the accounting world with courses like Accounting and Finance, Accounting Essentials and UK Taxation, Property Law and Taxation for Accountants and Lawyers, Management Accounting Tools, and Applied Accounting. These courses have been expertly designed to address the most relevant and up-to-date topics in the industry, ensuring that your knowledge remains cutting-edge and adaptable to real-world scenarios. With over 20 carefully placed keywords within this compelling sales copy, it's clear that this bundle is more than just theoretical education. It's a pathway to mastery, an opportunity to unlock new career heights, and a chance to stay ahead in a dynamic and competitive industry. Don't miss out on this extraordinary offer. Enrol today and embrace a future brimming with unlimited possibilities in the world of accounting! Key Features of the Accounting, Pension with Tax Accounting Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Accounting, Pension with Tax Accounting bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Introduction to Accounting QLS Course 02: Pension QLS Course 03: Advanced Tax Accounting 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Accounting and Finance Course 02: Accounting Essentials and UK Taxation Course 03: Property Law and Taxation for Accountants and Lawyers Course 04: Management Accounting Tools Course 05: Applied Accounting In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Accounting, Pension with Tax Accounting courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Develop a comprehensive understanding of fundamental accounting principles and their application in various business scenarios. Gain in-depth knowledge of pension schemes and their implications on financial planning and management. Acquire advanced skills in tax accounting, including tax planning, compliance, and reporting. Understand the key concepts and techniques of accounting and finance, enabling you to make informed financial decisions. Explore the intricacies of UK taxation regulations and their impact on accounting practices. Gain a thorough understanding of property law and its intersection with taxation for accountants and lawyers. Master management accounting tools and techniques to enhance financial analysis, planning, and control within organisations. Discover a world of financial expertise with our exclusive bundle, Accounting, Pension with Tax Accounting. This meticulously crafted package encompasses three QLS-endorsed courses and five CPD QS-accredited courses, ensuring a comprehensive learning experience. Delve into the depths of accounting principles, explore the nuances of pension schemes, and unlock the secrets of tax accounting. Seamlessly blending theoretical knowledge with practical applications, this bundle equips you with the necessary skills to navigate the complexities of the financial landscape. With a focus on relevance and industry-leading content, this bundle is your passport to success in the dynamic field of accounting. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Accounting professionals seeking to enhance their knowledge and skills in key areas of the field. Finance managers and executives looking to gain a deeper understanding of accounting principles and practices. Individuals aspiring to pursue a career in accounting or related fields. Legal professionals, such as lawyers and solicitors, are interested in the intersection of accounting and property law. Career path Accountant: £25,000 - £60,000 per year Tax Accountant: £30,000 - £70,000 per year Financial Analyst: £30,000 - £70,000 per year Financial Manager: £40,000 - £100,000 per year Pension Administrator: £20,000 - £40,000 per year Compliance Officer: £25,000 - £60,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Cleaning, Plumbing & Infection Prevention and Control Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unleash Your Potential in Cleaning, Plumbing & Infection Prevention and Control with Our Comprehensive Course Bundle! Are you ready to become a master in the vital fields of Cleaning, Plumbing, and Infection Prevention and Control? Look no further! Introducing our exclusive bundle of 8 courses designed to equip you with the knowledge and expertise needed to excel in these essential areas. With a combination of three QLS-endorsed courses and five CPD QS accredited programs, this bundle is your key to success. At the heart of this bundle lie three prestigious QLS-endorsed courses: Cleaning, Professional Plumbing, and Principles of Infection Prevention and Control. By enrolling in this bundle, you gain access to these top-tier courses recognized by the Quality Licence Scheme. Upon completion, you will receive hardcopy certificates, a testament to your dedication and expertise, providing a tangible proof of your accomplishments. In addition to the QLS-endorsed courses, our bundle includes five relevant CPD QS accredited programs that further enhance your knowledge and skills. These courses, including Heating, Ventilation & Air Conditioning (HVAC) Technician, Spill Management Training, Infection Prevention Training, COSHH Training for Assessors, and First Aid at Work, provide comprehensive insights into crucial aspects of the cleaning, plumbing, and infection prevention fields. Key Features of the Cleaning, Plumbing & Infection Prevention and Control Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Cleaning, Plumbing & Infection Prevention and Control bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Cleaning QLS Course 02: Professional Plumbing QLS Course 03: Principles of Infection Prevention and Control 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Heating, Ventilation & Air Conditioning (HVAC) Technician Course 02: Spill Management Training Course 03: Infection Prevention Training Course 04: COSHH Training for Assessors Course 05: First Aid at Work In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Cleaning, Plumbing & Infection Prevention and Control courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: By completing this Cleaning, Plumbing & Infection Prevention and Control bundle, you will: Develop a comprehensive understanding of cleaning techniques, plumbing principles, and infection prevention and control practices. Gain expertise in HVAC systems and their maintenance, ensuring optimal performance. Acquire the skills to effectively manage spills and mitigate their impact on the environment. Understand the principles and best practices for preventing infections in various settings. Learn how to assess and manage hazardous substances to ensure a safe working environment. Gain knowledge in providing first aid in workplace emergencies, ensuring the well-being of individuals. Master essential techniques and protocols for maintaining cleanliness, plumbing systems, and infection prevention in diverse environments. This comprehensive package offers a unique opportunity to delve deep into these critical disciplines, equipping you with the knowledge and skills necessary to excel in today's demanding environment. Within this bundle, you'll discover three QLS-endorsed courses that serve as the foundation of your learning journey. These courses are meticulously designed to provide you with a solid understanding of theoretical principles and their practical applications. Complementing the QLS-endorsed courses are five CPD QS accredited programs that further enhance your knowledge and proficiency. From mastering HVAC systems and spill management to infection prevention training, COSHH assessment, and first aid protocols, these courses cover a range of essential topics, empowering you to make informed decisions and contribute effectively in your chosen profession. By enrolling in this bundle, you'll gain in-depth insights into the intricacies of HVAC systems, the management of spills, infection prevention strategies, hazardous substances assessment, and first aid protocols. Armed with this knowledge, you'll be equipped to address challenges and implement effective solutions in a variety of environments. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance their knowledge and skills in cleaning, plumbing, and infection prevention and control. Aspiring practitioners looking to establish a solid foundation in these fields. Individuals interested in gaining expertise in HVAC systems, spill management, infection prevention, hazardous substances assessment, and first aid. Those aiming to advance their careers and contribute effectively to the cleaning, plumbing, and infection prevention industry. Career path Upon completing this bundle, you can pursue various career paths in cleaning, plumbing, and infection prevention and control, with positions such as: Facilities Manager: £30,000 - £60,000 per annum Plumbing Engineer: £25,000 - £45,000 per annum Infection Control Officer: £25,000 - £45,000 per annum Health and Safety Manager: £30,000 - £60,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Unlock your potential as a line manager with our comprehensive Line Management & Talent Management Strategies course. Learn effective communication, talent management, conflict resolution, and more through our 11 module programme. Take the first step towards becoming a confident and successful leader today!" Learning outcomes: Develop coaching and mentoring skills to support your team's growth. Understand effective performance appraisal management to improve team performance. Gain insight into employee relations and how to handle conflicts. Build effective communication skills to boost productivity and team morale. Discover stress and time management techniques to enhance your overall performance. Learn how to apply employment law and talent management strategies to drive organisational success. Our Line Management & Talent Management Strategies course is designed for professionals looking to develop their leadership and management skills. The course covers essential topics such as coaching, supervising, motivating, counselling, and talent management, and also touches on areas such as stress management, communication, and employment law. Through our 11 module programme, you will learn valuable skills that can help you improve your performance as a line manager and drive your organisation's success. At the end of this course, you will have a deep understanding of the responsibilities of a line manager, as well as the tools and strategies needed to lead and manage a team effectively. With our practical, theory-based approach, you will be able to apply your knowledge and skills immediately in your workplace. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring and current line managers seeking to improve their leadership and management skills HR professionals looking to enhance their knowledge of talent management and employment law Team leaders and supervisors aiming to build their coaching and communication skills Business owners and entrepreneurs who want to learn how to manage their teams effectively Career path Line Manager (£25,000 - £65,000 per annum) HR Manager (£30,000 - £70,000 per annum) Talent Manager (£35,000 - £85,000 per annum) Employee Relations Specialist (£30,000 - £65,000 per annum) Conflict Resolution Specialist (£25,000 - £60,000 per annum) Organisational Development Manager (£40,000 - £100,000 per annum)

MAKING YOUR SALES PITCH To persuade a prospective client to make a purchase, you need to make a convincing sales pitch. Your success will depend on your ability to understand your customer's needs, communicate your message and appear confident at all times. This course will teach you how to put together a compelling pitch that will help you build a strong rapport with a prospect and close the deal. It takes you step-by-step through the planning process so you can feel confident when making a pitch. You Will Learn: Why it's normal to feel anxious prior to making a sales pitch and the five steps you should take to ensure you are well-prepared How to speak and stand in a way that conveys quiet confidence and authority What to do if you make a mistake during your sales pitch The five most common mistakes people make when giving a sales pitch and how to overcome them Why it is important to get feedback on your pitch and why it's a good idea to watch other people make sales pitches Benefits of Taking This Course: This course will help you make convincing sales pitches that will give you a better chance of closing a deal This course will teach you what makes for a weak and strong sales pitch, and will therefore enable you to give meaningful feedback to colleagues who ask for your opinion on their selling skills This course will improve your public speaking abilities, which in turn will improve your confidence and make you a more persuasive sales person This course will teach you a number of transferable communication skills, which will be useful in both your professional and personal life