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Introduction to Mental Health and Learning Disability in Primary Care (2-Day Course)This course is designed for Nurse Associates, Practice Nurses, Nurse Practitioners (NP's), Emergency Nurse Practitioners (ENP's), Paramedics, and Pharmacists who aim to enhance their knowledge and skills in mental health and learning disability care within the primary care setting.Day 1: Mental HealthLearning Objectives:1. Understand the concept of mental health and its importance in overall well-being.2. Identify common mental health disorders, their signs, symptoms, and risk factors.3. Explore different approaches to mental health assessment and diagnosis.4. Learn evidence-based interventions for various mental health conditions.5. Develop effective communication skills when interacting with individuals experiencing mental health challenges.6. Gain knowledge of available resources and support systems for mental health.Introduction to Performing Annual Reviews for Mental Health Patients:- Understand the significance of performing annual reviews for individuals with mental health conditions.- Explore the assessment tools and methods required for annual reviews in mental health.- Begin to develop skills in conducting annual reviews for mental health patients.Day 2: Learning DisabilitiesLearning Objectives:1. Define learning disabilities and recognize their impact on individuals' lives.2. Identify common types of learning disabilities, their characteristics, and associated challenges.3. Understand the importance of early detection and screening for learning disabilities.4. Learn strategies for supporting individuals with learning disabilities in various settings.5. Explore the rights and legislation related to individuals with learning disabilities.6. Enhance communication and collaboration skills when working with individuals with learning disabilities.Introduction to Performing Annual Reviews for Learning Disability Patients:- Understand the significance of performing annual reviews for individuals with learning disabilities.- Learn the specific assessment tools and methods required for annual reviews in learning disabilities.- Begin to develop skills in conducting annual reviews for learning disability patients.Join us for this informative and interactive 2-day course via Zoom, led by Dr. Tamara Cunningham, and equip yourself with the knowledge and skills necessary to provide comprehensive care for individuals with mental health and learning disability conditions in a primary care setting.

Are you looking to enhance your Secretary skills? If yes, then you have come to the right place. Our comprehensive course on Secretary Skills will assist you in producing the best possible outcome by mastering the Secretary Skills skills. The Secretary Skills course is for those who want to be successful. In the Secretary Skills course, you will learn the essential knowledge needed to become well versed in Secretary Skills. Our Secretary Skills course starts with the basics of Secretary Skills and gradually progresses towards advanced topics. Therefore, each lesson of this Secretary Skills course is intuitive and easy to understand. Why would you choose the Secretary Skills course from Compliance Central: Lifetime access to Secretary Skills course materials Full tutor support is available from Monday to Friday with the Secretary Skills course Learn Secretary Skills skills at your own pace from the comfort of your home Gain a complete understanding of Secretary Skills course Accessible, informative Secretary Skills learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Secretary Skills Study Secretary Skills in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Secretary Skills Course Secretary Skills Curriculum Breakdown of the Secretary Skills Course Course Outline: Module 1: Introduction to Personal Assistant Module 2: Business Telephone Skills Module 3: Representing Your Boss and Company Module 4: Mail Services and Shipping Module 5: Travel Arrangements Module 6: Organising Meeting and Conferences Module 7: Time Management Module 8: Record Keeping and Filing Systems Module 9: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Professional Conduct and Ethics CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Secretary Skills course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Secretary Skills. It is also great for professionals who are already working in Secretary Skills and want to get promoted at work. Requirements To enrol in this Secretary Skills course, all you need is a basic understanding of the English Language and an internet connection. Career path Administrative Assistant: £18,000 to £25,000 per year Office Manager: £25,000 to £35,000 per year Executive Assistant: £25,000 to £40,000 per year Personal Assistant: £20,000 to £35,000 per year Office Administrator: £18,000 to £25,000 per year Communications Coordinator: £22,000 to £30,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Welcome to our comprehensive bundle of medical courses designed to equip you with the essential knowledge and skills needed in the healthcare industry. This bundle consists of three Quality Licence Scheme (QLS) endorsed courses: Medical Terminology, Medical Receptionist, and Medical Transcription. By successfully completing these courses, you will receive hardcopy certificates that validate your achievement. Additionally, we offer five Continuing Professional Development (CPD) QS-accredited courses that are highly relevant to your professional development. The QLS-endorsed courses are designed to provide you with a solid foundation in medical terminology, receptionist duties, and transcription skills. Through interactive modules and engaging content, you will gain a deep understanding of medical language, allowing you to communicate effectively within the healthcare environment. The courses also cover the fundamental aspects of working as a medical receptionist, including administrative tasks and patient interaction. Furthermore, the medical transcription course equips you with the necessary knowledge and techniques to accurately transcribe medical records. In addition to the QLS-endorsed courses, the bundle includes five CPD QS-accredited courses. These courses focus on important topics such as control and administration of medicines, safe handling of medicines, medical law, medical and clinical administration, and medical jargon for healthcare assistants. By completing these courses, you will enhance your professional skills and broaden your understanding of key areas within the medical field. Key Features of the Medical Terminology, Receptionist and Transcription-Endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Medical Terminology, Receptionist and Transcription-Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Medical Terminology QLS Course 02: Medical Receptionist QLS Course 03: Medical Transcription 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Control and Administration of Medicines Online Training Course Course 02: Safe Handling of Medicines Course 03: Medical Law Course 04: Medical & Clinical Administration Diploma Course 05: Medical Jargon for Healthcare Assistant In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Medical Terminology, Receptionist and Transcription - Endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Develop a comprehensive understanding of medical terminology, enabling effective communication within the healthcare setting. Acquire the necessary skills to perform administrative duties as a medical receptionist, including appointment scheduling, record keeping, and patient interaction. Master the art of accurate medical transcription, ensuring precise documentation of patient records. Gain knowledge of the control and administration of medicines, adhering to best practices and maintaining patient safety. Demonstrate proficiency in the safe handling of medicines, minimising risks and ensuring compliance with relevant guidelines. Understand the legal aspects of the healthcare industry, including medical law and ethical considerations. Obtain in-depth knowledge of medical and clinical administration, including medical records management, billing, and insurance procedures. Our Medical Terminology, Receptionist, and Transcription bundle offer a comprehensive collection of courses tailored to individuals seeking to excel in the healthcare field. With a focus on medical language, administrative skills, and accurate transcription, this bundle equips you with the necessary expertise to thrive in a medical environment. The courses provide a solid foundation in key areas, ensuring you have the knowledge and skills required for success in the industry. CPD 260 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work as medical receptionists seeking to enhance their administrative skills within a healthcare setting. Medical professionals who wish to expand their knowledge of medical terminology and transcription for improved communication and documentation. Healthcare assistants or aspiring professionals seeking to develop their understanding of medical jargon and terminology. Individuals interested in gaining expertise in medical administration, including medical law and clinical administration. Career path Medical Receptionist: £18,000 - £25,000 per year Medical Secretary: £19,000 - £26,000 per year Medical Transcriptionist: £20,000 - £28,000 per year Healthcare Administrator: £22,000 - £30,000 per year Clinical Coder: £25,000 - £35,000 per year Medical Records Supervisor: £26,000 - £35,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

About this Training Course To the non-geologist, working with Petroleum Geologists can be confusing. Petroleum geology has specific terminology and many concepts and data sources unfamiliar to the uninitiated. This course has been designed to introduce these terms and provide an insight into how oil and gas are formed, how they are found and how they are extracted. Using a holistic combination of lectures, experiments, case study and practical exercises, the course involves an introduction to fundamental geological concepts, to exploration techniques, prospecting, drilling, well logs and recovery methods. The course will also demystify the terminology surrounding petroleum geology, demonstrate the use of geological information to show the value and weakness of different datasets, and lead to better communication and decision-making between the geologists and non-geologists. It will feature world-class virtual reality field trips that incorporate activities and features unavailable in the physical field, and provide for a more integrated and flexible learning resource (also see the trainer's article on page 4 which was first published in GEO ExPro Magazine, the upstream oil and gas industry's favourite magazine). Course Highlights: Course facilitator has delivered petroleum geology training to many companies over the years Facilitator is also a professionally trained teacher and former university lecturer who is experienced in communicating with people at all levels of technical knowledge Practical exercises, experiments, examination of real rocks, a virtual reality field trip and case study are used to clarify and reinforce important concepts Training Objectives By attending this training, you will be able to acquire the following: Understand the geological methods and principles used in hydrocarbon exploration, development and production. Understand the key elements of a petroleum system, from hydrocarbon source to reservoir and seal Appreciate basin analysis, regional geology and play based exploration techniques Be aware of the different sorts of hydrocarbon trap from structural to stratigraphic Understand the technical terminology, tools and methods used in exploration geology Learn about unconventional Understand and evaluate the sources and reliability of various types of geological information Understand acquisition, processing and interpretation of seismic data Learn the technical processes and terminology involved in exploration Understand how a prospect is defined and risked Understand how seismic, existing well information and outcrop geology can be used for exploration Gain an understanding of the methods used for petroleum geology to allow a discovery to be appraised and then developed Target Audience The course is suitable to all personnel, but those that benefit most include: This course will benefit Petroleum Engineers (reservoir, drilling, production) who work with geological data, Geophysicists with little or no geological background, Project managers whose teams include petroleum geologists, Finance, Procurement, Marketing and Communications staff, and government Data Managers who handle petroleum geological data and need to understand the sources of different types of data. Trainer Your expert course leader is the Geosciences Technical Director for PetroEdge. She was previously, the manager of Robertson Petroleum Training Centre and a Senior Project Scientist at Robertson CGG. She has over 20 years of experience in teaching geology and leading field trips. Prior to her 8 years at Robertson, she was in academia as a lecturer for 6 years and a Research Fellow for 3 years. She has conducted fieldwork and led field trips in the US and many areas in the UK. In addition, she has led university regional geology day schools and has comprehensive experience in course and study programme writing. She has extensive experience in delivering courses and in Clastic and Carbonate Reservoir Geology, Deepwater Turbidites, Sandstone Reservoirs, Wireline Log Interpretation, Integrated Sequence Stratigraphy, Basin Analysis and Exploration & Appraisal workshops globally. In delivering the Exploration Team Management Workshop, she has project managed and taught key principles and modules on project planning, data collection/collation, geophysical assessment, stratigraphy and facies mapping, source rock facies and hydrocarbon generation, play fairway mapping, risking and prospect evaluation. Her knowledge and enthusiasm for instructing is reflected in consistently being rated as excellent by trainees, and clients specifically requesting her participation in courses. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Are you a manager? Have you got pressures and challenges you're not entirely sure how to handle? Are you short of time and even shorter on energy? Would you like a little support, just for you? Look no further! Come and join us for a day of exploration and discussion that blends cutting edge insights with plain old common sense and looks to restore a little calm and confidence to your world.

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Secretary & Receptionist will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Course. **Courses are included in this Bundle Course Course 01: Secretary : Medical Secretary & Receptionist Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 4 Time Management Course Course 05: Level 5 Negotiation Skills Course Course 06: Level 5 Report Writing Course Course 07: Level 1 Certificate in Well-being Course 08: Level 2 Customer Service Course 09: Mental Health Support Worker Course 10: Workplace Stress Management Course 11: Level 2 Award in Job Search and Interview Skills ***Others Included of Medical Secretary & Receptionist Bundle Course Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Secretary & Receptionist: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 1 Certificate in Well-being*** Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness ------------------- ***Dealing With Difficult People*** Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Mental Health Support Worker*** ------------------- ***Workplace Stress Management*** ------------------- ***Level 2 Award in Job Search and Interview Skills*** ------------------- Assessment Method After completing each module of the Medical Secretary & Receptionist, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medical Secretary & Receptionist is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Imagine the power to unlock a world of opportunities, the power to turn your dreams into reality and the power to achieve success beyond your wildest imaginations. That's exactly what you can get with the Real Estate Agent, Property Sales with Customer Service Bundle. In this bundle, you'll be equipped with the skills and knowledge to become a real estate agent, handle property sales and provide top-notch customer service. The bundle consists of 3 QLS-endorsed courses, each designed to equip you with the skills you need to succeed in this highly competitive industry. You'll learn about Real Estate Agent Complete Training, Phone-Based Customer Service, and Residential Property Sales. In today's fast-paced world, customer service skills are more important than ever. People are looking for quick and efficient solutions, and with the Phone-Based Customer Service course, you'll learn how to provide just that. You'll learn how to communicate effectively, handle difficult customers and provide outstanding customer service. On the other hand, the Residential Property Sales course will teach you all you need to know about the sales process. From identifying potential clients to closing the deal, you'll learn the ins and outs of property sales. In addition to the 3 QLS-endorsed courses, there are 5 CPD-QS accredited relevant courses and 5 more CPD-QS accredited career development courses. From Property Management to Innovative Customer Service Techniques, you'll get the opportunity to learn about a wide range of topics that will help you build a successful career. So why wait? Take advantage of this incredible opportunity and start your journey to success today! QLS Endorsed Courses: Course 01: Advanced Diploma in Real Estate Agent - Complete Training at QLS Level 7 Course 02: Diploma in Phone-Based Customer Service Training at QLS Level 5 Course 03: Diploma in Residential Property Sales Training at QLS Level 4 CPD QS Accredited Courses: Course 04: Property Management Course 05: Property Law Course 06: Property Development Diploma Course 07: Know the Selling Strategies that Boost Customer Acquisition Course 08: Innovative Customer Service Techniques Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and career growth. Course 09: Leadership and Management Course Course 10: Career Development and Passion Course 11: Professional CV Writing Course 12: Boost Your Confidence and Self-Esteem Course 13: Public Speaking: Confident Delivery Skills Learning Outcomes: Acquire a comprehensive understanding of the real estate industry and the role of a real estate agent. Develop effective customer service skills to establish and maintain positive relationships with clients. Learn how to identify clients' needs and match them with the right properties. Gain knowledge of residential property sales, including negotiating and closing deals. Enhance your communication skills, both verbal and written, to effectively communicate with clients. Develop time management and organisation skills to be more productive and efficient. Learn how to keep up to date with the latest industry trends and regulations to remain competitive. Real Estate Agent Complete Training: This comprehensive course covers all aspects of the real estate industry and provides a comprehensive understanding of the role of a real estate agent. It includes modules on marketing, sales, communication skills, and legal requirements. Phone-Based Customer Service: This course focuses on developing phone-based customer service skills, including effective communication, problem-solving, and conflict resolution. It covers best practices for handling customer inquiries and maintaining positive client relationships. Residential Property Sales: This course covers the basics of residential property sales, including how to identify potential clients, how to market properties, and how to negotiate and close deals. It covers all the critical aspects of selling residential properties. Certificate QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field. The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters. Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who are looking to start a career in the real estate industry. Real estate agents looking to expand their skills and knowledge. Sales professionals who want to learn more about the real estate industry. Customer service professionals who want to improve their phone-based customer service skills. Property managers and developers who want to expand their knowledge of the real estate industry. Career path Real Estate Agent: £20,000 - £60,000 Property Manager: £25,000 - £50,000 Customer Service Representative: £20,000 - £30,000 Sales Executive (Real Estate): £20,000 - £60,000 Property Developer: £35,000 - £80,000 Certificates Certificate of completion Hard copy certificate - Included