2451 Courses delivered Online

Dive into Revenue Cycle Management in Healthcare (RCM) with our detailed course. From pre-registration to denial management, gain mastery over key RCM processes to enhance financial health in healthcare settings. Essential for healthcare professionals seeking to optimize revenue flow.

11 in 1 "Account Manager Training" Bundle only at £53 Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Account Manager Training will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Account Manager Training skills for your next job or elevate your skills for your next promotion, this Training will help you keep ahead of the pack. The Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Account Manager Training expertise and essential knowledge, which will assist you in reaching your goal. Further, this Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the job sector. Consequently, you'll sharpen your Account Manager Training knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Training, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Account Manager Training course, you will get 10 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Training Bundle Consists of the following Premium courses: Course 01: Accountancy Course 02: Managerial Accounting Masterclass Course 03: Level 3 Tax Accounting Course 04: Theory of Constraints, Throughput Accounting and Lean Accounting Course 05: Internal Audit Training Diploma Course 06: Level 3 Xero Training Course 07: Diploma in Quickbooks Bookkeeping Course 08: UK Tax Reforms and HMRC Legislation Course 09: Self Assessment Tax Return Filing UK Course 10: Companies House Filing UK Course 11: Payroll Management - Diploma As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Training to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. Enrol now to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning for this Training: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 01: Accountancy Introduction to Accounting The Role of an Accountant Accounting Concepts and Standards Double-Entry Bookkeeping Balance Sheet Income statement Financial statements Cash Flow Statements Understanding Profit and Loss Statement Financial Budgeting and Planning Auditing --------Other Courses Are-------- Course 02: Managerial Accounting Masterclass Course 03: Level 3 Tax Accounting Course 04: Theory of Constraints, Throughput Accounting and Lean Accounting Course 05: Internal Audit Training Diploma Course 06: Level 3 Xero Training Course 07: Diploma in Quickbooks Bookkeeping Course 08: UK Tax Reforms and HMRC Legislation Course 09: Self Assessment Tax Return Filing UK Course 10: Companies House Filing UK Course 11: Payroll Management - Diploma CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Account Manager Training bundle including- Students Graduates Job Seekers Job Holders Requirements Our Account Manager Training is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This Training course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. Career path Having this Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion is included in course price. Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Accountancy) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Financial Management will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Financial Management will help you keep ahead of the pack. The Financial Management incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this coursewill add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Financial Management, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Financial Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Financial Management? Course 1: Forex Trading Level 3 Course 2: Commercial Law 2021 Course 3: Internal Audit Training Diploma Course 4: Level 3 Tax Accounting Course 5: Budgeting and Forecasting Course 6: Financial Advisor Course 7: Stock Market Investing for Beginners Course 8:Team Management Course 9: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 10: Level 2 Microsoft Office Essentials As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Financial Management to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Financial Management: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum Course 1: Financial Management Module 01: Introduction to Financial Management Module 02: Fundamentals of Budgeting Module 03: The Balance Sheet Module 04: The Income Statement Module 05: The Cash Flow Statement Module 06: Statement of Stockholders' Equity Module 07: Analysing and Interpreting Financial Statements Module 08: Inter-Relationship Between all the Financial Statements Module 09: International Aspects Course 2: Forex Trading Level 3 Module 1: Introduction to Forex Trading Module 2: Major Currencies and Market Structure Module 3: Kinds of Foreign Exchange Market Module 4: Money Management Module 5: Fundamental Analysis Module 6: Technical Analysis Module 7: Pitfalls and Risks Module 8: Managing Risk Module 9: Trading Psychology And many more!!! CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Financial Management bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Financial Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

**Don't Spend More; Spend Smarter** Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Sage Bookkeeping bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Sage Bookkeeping bundle will help you stay ahead of the pack. Throughout the Sage Bookkeeping programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Sage Bookkeeping course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Sage Bookkeeping Bundle Consists of the following Premium courses: Course 01: Diploma in Sage 50 Accounts Course 02: Management Accounting Tools Course 03: Accountancy Course 04: Level 3 Xero Training Course 05: Level 3 Tax Accounting Course 06: Business Analysis Level 3 Course 07: Team Management Course 08: Financial Modelling Course - Learn Online Course 09: Certificate in Anti Money Laundering (AML) Course 10: Corporate Finance: Working Capital Management Course 11: Budgeting and Forecasting As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Sage Bookkeeping to empower you to learn all at once with accuracy. You can take the Sage Bookkeeping course at your own pace - anytime, from anywhere. So, enrol now to advance your Sage Bookkeeping career! Benefits you'll get choosing Apex Learning for this Sage Bookkeeping: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative Sage Bookkeeping modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the Sage Bookkeeping course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the Sage Bookkeeping course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The Sage Bookkeeping bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Sage Bookkeeping expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of this Sage Bookkeeping Bundle : Course 01: Diploma in Sage 50 Accounts Sage 50 Bookkeeper - Coursebook Introduction and TASK 1 TASK 2 Setting up the System TASK 3 a Setting up Customers and Suppliers TASK 3 b Creating Projects TASK 3 c Supplier Invoice and Credit Note TASK 3 d Customer Invoice and Credit Note TASK 4 Fixed Assets TASK 5 a and b Bank Payment and Transfer TASK 5 c and d Supplier and Customer Payments and DD STO TASK 6 Petty Cash TASK 7 a Bank Reconnciliation Current Account TASK 7 b Bank Reconciliation Petty Cash TASK 7 c Reconciliation of Credit Card Account TASK 8 Aged Reports TASK 9 a Payroll TASK 9 b Payroll TASK 10 Value Added Tax - Vat Return Task 11 Entering opening balances on Sage 50 TASK 12 a Year end journals - Depre journal TASK 12 b Prepayment and Deferred Income Journals TASK 13 a Budget TASK 13 b Intro to Cash flow and Sage Report Design TASK 13 c Preparation of Accountants Report & correcting Errors (1) And 10 more courses... CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sage Bookkeeping bundle. Requirements This Sage Bookkeeping course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Diploma in Sage 50 Accounts) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description: Want to become a successful transport manager? Then worry no more and enrol the Diploma in Transport Management course and learn to be a transport manager in any sector of the industry, including freight or passenger, on land, rail, water, or in the air. The course is designed for the people who intend to pursue careers in the field of Transport in the UK and abroad. The course gives you a detailed discussion on transport management. You will explore the sectors or fields that require transport management. Then the course presents you the ongoing challenges in this sector. You will also be introduced with the UK transport infrastructure, including road, rail, water and aviation. You will know how to bidding for the rights to operate passenger services. The challenges and trends facing the transport industry, and the transport manager's role in health and safety, National and international transport regulations - everything will be discussed in the course. After finishing the course, you will be able to work as a skilled transport manager. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Transport Management Course Certification After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Transport Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Transport Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Transport Management An Introduction to Successful Transport Management 01:00:00 The UK's Travel Infrastructure - Road and Rail 00:45:00 Road Freight and Transport Management 01:15:00 Passenger Road Transport and its Management 01:15:00 Rail and Transport Management 00:30:00 Transport Management for Ports and Inland Waters 00:30:00 Transport Management for Airlines 00:30:00 Trends, Challenges and Best Practice in Transport Management 00:15:00 Transport Management and Health and Safety 00:30:00 SAP Transportation Management SAP Transportation Domestic Scenario 00:22:00 SAP Transportation Management (TM) Integrated Scenario 00:15:00 TM Overview + End to End Process Flow 00:43:00 SAP TM Uncontrolled Shipment Scenario 00:28:00 SAP TM - Air Way bill ID Generation 00:26:00 Effective SAP TM for perfect order fulfillment! 00:56:00 Assessment Assignment - Diploma in Transport Management 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🌿 Unlock the Wonders of Life with 'Biology - A Complete Guide' Online Course! 🧬 Are you fascinated by the intricacies of life, eager to unravel the mysteries of the natural world? Dive into the captivating realm of biology with our comprehensive online course - 'Biology - A Complete Guide.' Whether you're a student striving for academic excellence, a curious mind seeking knowledge, or a professional looking to broaden your understanding, this course is your gateway to a profound exploration of life sciences.   🔍 What's Inside? Explore the Ten Enlightening Modules: Module 1: Introduction to Basic Biology 🌱 Lay the foundation with an overview of the fundamental principles and concepts in biology. Understand the language of life and its basic building blocks. Module 2: Biological Molecules 🧪 Dive into the microscopic world of biological molecules, exploring the essential components that form the basis of life. Uncover the secrets hidden within DNA, RNA, proteins, and more. Module 3: Taxonomy of Organisms 🦠Embark on a journey through the diverse kingdoms of life. Learn the art and science of classifying organisms, understanding their relationships and significance in the grand tapestry of life. Module 4: Cell and Tissue of Organism 🔬 Explore the fundamental unit of life - the cell. Understand cellular structures, functions, and the intricate world of tissues that form the foundation of all living organisms. Module 5: Transport System in Organisms 💨 Investigate the fascinating mechanisms that enable organisms to transport essential substances. From simple diffusion to complex circulatory systems, grasp the intricate network of life's transportation. Module 6: Bioenergetics Unravel the mysteries of energy flow in living organisms. Dive into the principles of metabolism, photosynthesis, and cellular respiration that power the vibrant dance of life. Module 7: Food, Nutrition, and Digestion 🍏 Delve into the science of sustenance. Explore the processes of digestion, absorption, and nutrient utilization, understanding how organisms fuel their life processes. Module 8: Genetics and Evolution 🧬 Peer into the blueprint of life itself. Uncover the secrets of heredity, genetic variation, and the driving force behind the diversity of life - evolution. Module 9: Ecology 🌍 Explore the delicate balance of ecosystems, understanding the interdependence of living organisms with their environment. Grasp the concepts of biodiversity, conservation, and sustainable living. Module 10: Biotechnology 🧫 Step into the future with biotechnology. Discover how scientific advancements are shaping the world, from genetic engineering to the ethical considerations surrounding modern biotech.   🚀 Why Choose 'Biology - A Complete Guide'? 🎓 Expertly Crafted Content: Developed by seasoned biologists and educators. 💻 Convenient Online Learning: Study at your own pace, anytime, anywhere. 📚 Comprehensive Resources: Access a wealth of materials, quizzes, and interactive content. 🌐 Join a Community: Connect with fellow learners, share insights, and enhance your understanding.   🌟 Embark on Your Biology Journey Today! Enroll in 'Biology - A Complete Guide' and Unlock the Secrets of Life! 🌟 Course Curriculum Module 1 Introduction to Basic Biology Introduction to Basic Biology 00:00 Module 2 Biological Molecules Biological Molecules 00:00 Module 3 Taxonomy of Organisms Taxonomy of Organisms 00:00 Module 4 Cell and Tissue of Organism Cell and Tissue of Organism 00:00 Module 5 Transport system in organisms Transport system in organisms 00:00 Module 6 Bioenergetics Bioenergetics 00:00 Module 7 Food, Nutrition and Digestion Food, Nutrition and Digestion 00:00 Module 8 Genetics and Evolution Module 8 Genetics and Evolution 00:00 Module 9 Ecology Ecology 00:00 Module 10 Biotechnology Biotechnology 00:00

Overview Learn how to build road safety strategies by enrolling in our exclusively designed Transport Manager Complete Training Level 4 course.This course contains all the knowledge and information you need to plan and implement traffic management plans, providing you with the skills and attributes needed to succeed in the role.This course will teach you everything you need to know about transport infrastructure. After successful completion, you will have strongly developed skills to work for an operator to ensure it's vehicles are street-legal, and that all drivers comply with the traffic and driver hours rule. You will have the knowledge to increase performance, reduce operational cost and make safer highways. Pave your way towards a career in a reputed organisation by gaining an industry-recongised qualification. How will I get my certificate? At the end of the course there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Transport Manager Complete Training Level 4. It is available to all students, of all academic backgrounds. Requirements Our Transport Manager Complete Training Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 18 lectures • 06:50:00 total length •Module 01: An Introduction to Successful Transport Management: 00:20:00 •Module 02: The UK's Travel Infrastructure - Road and Rail: 00:10:00 •Module 03: Road Freight and Transport Management: 00:30:00 •Module 04: Passenger Road Transport and its Management: 00:30:00 •Module 05: Rail and Transport Management: 00:15:00 •Module 06: Transport Management for Ports and Inland Waters: 00:15:00 •Module 07: Transport Management for Airlines: 00:10:00 •Module 08: Trends, Challenges and Best Practice in Transport Management: 00:10:00 •Module 09: Transport Management and Health and Safety: 00:10:00 •ECC TM EWM Shipment Integrated Scenario: 00:30:00 •SAP Transportation Domestic Scenario: 00:22:00 •SAP Transportation Management (TM) Integrated Scenario: 00:15:00 •TM Overview + End to End Process Flow: 00:43:00 •SAP TM Uncontrolled Shipment Scenario: 00:28:00 •SAP TM - Air Way bill ID Generation: 00:26:00 •Effective SAP TM for perfect order fulfillment!: 00:56:00 •Mock Exam - Transport Manager Complete Training Level 4: 00:20:00 •Final Exam - Transport Manager Complete Training Level 4: 00:20:00

Are you someone who saves diligently? Are you someone who prefers to save through piggy banks? Or are you someone who wants to start saving but you don't know where and how to start? If either of these is, then this course is perfect for you! Description: There are lots of ways to save and how you can invest. But since there are different kinds of investments, it will be hard for you to choose one if you are clueless. This course will start in discussing the importance of starting to save as early as possible. Then there will be a discussion on how savings is never enough, so it will be ideal to start investing early. Investing will help you save or earn more money for an additional source of cash flow. Then this course will discuss the powerful savings method that will surely make you save more and stop overspending. Who is the course for? Professionals who help people on their savings and investment plans. People who have an interest in savings and investment. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Piggy Banking Secrets is a useful qualification to possess, and would be beneficial for the following careers: Accounting Specialist Investment Banking Specialist Private Equity and Venture Capital Specialist Financial Planning Expert. Piggy Banking Secrets Start Savings Early 00:30:00 Savings Is Never Enough: Invest Now 01:00:00 Powerful Savings Method: 401k & IRA 01:00:00 Jump Into Mutual Fund Investments 00:30:00 Save Big On Expenses: Frugal Living 01:00:00 Engage yourself to A Financial Adviser Now! 00:30:00 Wrapping Up 00:15:00 Mock Exam Mock Exam - Piggy Banking Secrets 00:20:00 Final Exam Final Exam - Piggy Banking Secrets 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency