37445 Courses delivered Online

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Feeling Stuck in Your Career? The Environmental Engineering: Renewable Energy, Conservation & Environmental HealthBundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Environmental Engineering & Renewable Energy bundle provides an engaging learning experience, helping you learn skills across various disciplines. With the Environmental Engineering: Renewable Energy, Conservation & Environmental HealthBundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Environmental Engineering & Renewable Energy bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Environmental Engineering & Renewable Energy bundle on your job life and career growth! ThisEnvironmental Engineering: Renewable Energy, Conservation & Environmental HealthBundle Comprises the Following CPD Accredited Courses: Course 01: Environmental Engineering Course 02: Diploma in Sustainable Energy Course 03: Conservation Diploma Course Course 04: Environmental Health Course 05: Environmental Law Course 06: Environmental Awareness Training Course 07: Asbestos Awareness (Category A) Training Course Course 08: Renewable Energy: Solar Course 09: Energy Auditing Training: ISO 50001 Course 10: Geology Course 11: Ecology Course 12: Wildlife Rescue and Rehabilitation Course 13: Ornithology Course 14: Agricultural Science Course 15: Forestry Course 16: Land Management Course 17: Floristry Course 18: Carbon Literacy Knowledge Course 19: Meteorology Course 20: Marine Biology Course - Online Diploma Course 21: Diploma in Water Chemistry Course 22: Diploma in Water Treatment Course 23: Energy Engineer Course Course 24: Architectural Studies Course 25: Town Planning Course 26: Land Surveying Course 27: Biotechnology Course 28: Oil and Gas Management Course 29: Chemical Spill Course 30: Public Health What will make you stand out? Upon completion of this online environmental Engineering: Renewable Energy, Conservation & Environmental HealthBundle, you will gain the following: CPD QS Accredited Proficiency with this Environmental Engineering & Renewable Energy bundle After successfully completing the Environmental Engineering & Renewable Energy bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Environmental Engineering & Renewable Energy bundle The online test with immediate results You can study and complete the Environmental Engineering & Renewable Energy bundle at your own pace. Study for the Environmental Engineering & Renewable Energy bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Environmental Engineering: Renewable Energy, Conservation & Environmental Healthbundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Environmental Engineering & Renewable Energy bundle, a comprehensive, complete collection of 30 courses. Each course in the Environmental Engineering & Renewable Energy bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Environmental Engineering & Renewable Energybundle offers the flexibility and convenience to learn at your own pace. Make the Environmental Engineering & Renewable Energypackage your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Environmental Engineering: Renewable Energy, Conservation & Environmental Healthbundle is perfect for: Expand your knowledge and skillset for a fulfilling career with the Environmental Engineering & Renewable Energy bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Environmental Engineering & Renewable Energy bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Environmental Engineering & Renewable Energy bundle. Learn on your schedule, in the comfort of your home-the Environmental Engineering & Renewable Energy bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Environmental Engineering: Renewable Energy, Conservation & Environmental Healthbundle. Certificates CPD Certificates Digital certificate - Included

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Business Fundamentals: HR Management mega bundle. This 40 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Business Fundamentals: HR Management bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Business Fundamentals: HR Management bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Business Fundamentals: HR Management Bundle consists of the following premium courses: Course 01: Successful Business Networking Skills Course Course 02: Advanced Business Plan Course 03: Business Management Training Course 04: Business Process Management Course 05: Business Etiquette & Professionalism Course 06: Business Development & Sales Course 07: Strategic Business Management Course 08: SAP Controlling (CO) - Product Costing with S4HANA Course 09: Business Intelligence | Basics of Data & Data Mining Course 10: Business Analysis Course 11: Xero Accounting Diploma Course 12: Financial Business Analysis Course 13: Sage 50 Training Course 14: Surviving Small Business in Pandemic & Recession Course 15: Business Law Course 16: Digital Marketing Diploma Level 3 Course 17: Six Sigma & Lean Process Course 18: Business Productivity Training Course Course 19: Managing Budgets Course 20: Online Bookkeeping and Quickbooks Course Course 21: Social Media Marketing for Your Business Course 22: Logistics & Operations Management - Level 5 Course 23: Certificate in Purchasing and Procurement Course 24: Management Tools for Quality Control Course 25: Crisis Management Course 26: Strategic Planning Process Course 27: Fundamentals of Stakeholder Management Course 28: Supply Chain Management Course 29: HR and Payroll Administrator Course Course 30: Office Skills Moreover, this bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Business Fundamentals: HR Management mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Business Fundamentals: HR Management to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Fundamentals: HR Management bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Business Fundamentals: HR Management bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Successful Business Networking Skills Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description: To learn on how to use lists, libraries, view, account information, etc. within the software SharePoint Foundation, this SharePoint Foundation Basics - Video Training Course is perfect for you. You will also gain knowledge on using communication services via discussion boards, surveys, and blog posts. SharePoint Foundation can be used to organize, manage, and share information. It stores all the data in an SQL server and it can be accessed by multiple users. You can also create and edit lists which will include information about several events, links, tasks, contacts, etc. Libraries can also be created which will include document, picture, Wikipedia pages, and asset and form libraries. Team communication and account information and notifications can also be managed using the same platform. These techniques are all taught lucidly which will cover all the basic training for this program. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? SharePoint Foundation Basics - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our SharePoint Foundation Basics - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting started SharePoint Foundation Sites FREE 00:20:00 Lists Announcements 00:15:00 Events 00:10:00 Link Lists 00:07:00 Task Lists 00:11:00 Contacts 00:11:00 Deleting List Items 00:12:00 Libraries Document Libraries 00:30:00 Picture Libraries 00:23:00 Wiki Pages 00:15:00 Asset Libraries 00:03:00 Form Libraries 00:08:00 Team Communication Discussion Boards 00:16:00 Surveys 00:08:00 Blog Pages 00:15:00 Views Page Views 00:14:00 Personal Views 00:11:00 Account Information and Notifications Personal and Regional Settings 00:11:00 Alerts 00:15:00 RSS Feeds 00:16:00 Mock Exam Mock Exam- SharePoint Foundation Basics - Video Training Course 00:20:00 Final Exam Final Exam- SharePoint Foundation Basics - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Join our Consent Training in Healthcare course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Consent Training in Healthcare course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Consent Training in Healthcare course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Consent Training in Healthcare. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Consent Training in Healthcare course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Consent Training in Healthcare is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Consent Training in Healthcare course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Consent Training in Healthcare Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 1: An Introduction to Consent 00:14:00 Module 2: Information Regarding Consent 00:13:00 Module 3: Consent Training in Healthcare Course 00:16:00 Module 4: Best Interest Decision Making 00:20:00 Module 5: Assessing Capacity 00:15:00 Module 6: Providing Care or Treatment to People Who Lack Capacity 00:11:00 Module 7: Public Bodies and Services Created by MCA Act 2005 00:22:00 Module 8: UK Acts in Relation to Consent 00:27:00 Module 9: Handling Complaints Regarding Consent. 00:22:00 Mock Exam - Consent Training in Healthcare 00:20:00 Final Exam - Consent Training in Healthcare 00:20:00

Asbestos was once a common material used in construction and manufacturing, but it's now known to be a dangerous carcinogen. Even though asbestos use has declined, it can still be found in many older buildings and equipment. Don't risk exposure. Enrol now in our comprehensive Asbestos Awareness online training bundle and gain the knowledge you need to identify asbestos hazards and handle them safely. With this Asbestos Awareness course, you will get 20 CPD Accredited PDF Certificates, Hard Copy Certificate of Asbestos Awareness and our exclusive student ID card absolutely free. Courses Are Included In This Asbestos Awareness Bundle: Course 01: Asbestos Awareness Course 02: Asbestos Surveying & Management Training Course 03: Abrasive Wheels Course 04: Manual Handling Training Course 05: Working in Confined Spaces Course 06: Construction Project Management Course 07: Building Surveying Practice Course 08: Diploma in Construction Industry Scheme (CIS): QLS Endorsed Course 09: Site Management Safety Training Scheme (SMSTS) at QLS Level 5 Course 10: Construction Safety Course 11: Spill Management Training Course 12: CDM Regulations Training Course 13: COSHH Training Course 14: RIDDOR Training Course 15: LOLER Training Course 16: Lone Worker Safety Course 17: Ladder Safety Course 18: Electrical Safety Course 19: Fire Risk Assessment With Health and Safety Training Course 20: Workplace First Aid Level 4 Embarking on Asbestos Awareness is more than just taking an online course; it's an investment in your future. By completing this Asbestos Awareness bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential. Learning Outcomes of Asbestos Awareness Bundle: Identify asbestos-containing materials safely. Understand health risks of asbestos exposure. Follow regulations for asbestos management. Use proper asbestos handling procedures. Conduct asbestos inspections and surveys. Implement asbestos control and abatement plans. Don't miss this chance to elevate your career and skillset. Enrol in Asbestos Awareness Today and take the first step towards achieving your goals and dreams. Why buy this Asbestos Awareness? Free CPD Accredited Certificate upon completion of Asbestos Awareness Get a free student ID card with Asbestos Awareness Lifetime access to the Asbestos Awareness course materials Get instant access to this Asbestos Awareness course Learn Asbestos Awareness from anywhere in the world 24/7 tutor support with the Asbestos Awareness course. Asbestos Awareness is an entirely online, interactive lesson with voice-over audio. Start your learning journey straightaway with our Asbestos Awareness Training! Asbestos Awareness premium bundle consists of 20 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Asbestos Awareness meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Asbestos Awareness course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Asbestos Awareness exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 320 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Asbestos Awareness course is ideal for: Students seeking mastery in Asbestos Awareness Professionals seeking to enhance Asbestos Awareness Individuals looking for a Asbestos Awareness career. Anyone passionate about Asbestos Awareness Requirements This Asbestos Awareness doesn't require prior experience and is suitable for diverse learners. Career path This Asbestos Awareness bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included

Course Overview Teaching the theory and practise of suicide intervention skills that can be applied in any professional or personal setting, captured in a one-day event accredited by City and Guilds of London. We use only the most experienced suicide prevention trainers to deliver this unique learning experience: for anyone who seeks greater understanding and confidence to intervene with people at risk of suicide. The Suicide First Aid through Understanding Suicide Intervention (SFAUSI) course gives learners the knowledge and tools to understand that suicide is one of the most preventable deaths and some basic skills can help someone with thoughts of suicide stay safe from their thoughts and stay alive.  Course Content SFAUSI is comprised of 4 parts, each 90 minutes duration. The programme teaches and practices the skills and knowledge needed to identify someone who may be thinking about suicide and competently intervene to help create suicide- safety as a first aid approach.  Part 1  Introduction to: the day; programme; ourselves and suicide prevention Stigma, Survivors of bereavement by suicide and the Hidden Toll Suicide thoughts and suicide behaviour Intention of behaviour Versus Outcome of behaviour Possible Causes of Suicidal thoughts Part 2 Suicide – the Ripple Effect Population-based approach to suicide prevention Partnership working Working with attitudes and values “I’m so glad you told me” - Audio visual Part 3 Meeting the needs of a person who is thinking about suicide Suicide-Safety Guide Step 1 – Recognising suicide and asking about suicide Step 2 – Understanding options Part 4 Step 3 – Safeguarding suicide Suicide-safety and self-care The risk assessment approach Suicide and suicide gestures Future learning Format Taught over 6 hours using tutor facilitated Socratic learning, tutor-led practice session, mini lectures, group work and audio-visual presentations. This is a highly interactive and emotionally engaging learning experience.  Pre-training requirement No previous experience or training is necessary. Participants will be asked to self-reflect and empathise with a person having thoughts of suicide. There is no expectation on participants to share personal experiences.  Who should attend?  Multi-sector managers and practitioners including health, housing, social care, education, criminal justice, call centre operators, private, voluntary and public sector workers and community groups or members.  Accreditation Participants can choose to register for the City and Guilds accredited unit of learning for an additional fee of £85 per person. This involves completion of a written assignment.

Social Skills Mastery is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Social Skills Mastery and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 2 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Welcome 00:02:00 Start & Have Powerful First Interactions 3 Best Ways To Always Start A Conversation 00:06:00 What To Say In Social Interactions 00:11:00 Never Run Out Of Things To Say Again! 00:06:00 Winning Mindset For Social Success 00:05:00 Join Group Conversations 00:04:00 Develop Rapport & Connection Fast Connect With People Fast 00:04:00 Make People Like You 00:06:00 Attractive Social Energy 00:08:00 Destroy Your Social Fears Fear Of Approaching People 00:10:00 Fear Of Rejection 00:07:00 Fear Of What People Think Of You 00:07:00 Unleash Your Social Confidence Become Confident in Social Interactions 00:05:00 Become Socially Relaxed & Anxiety Free 00:04:00 Stop Being Shy Socially 00:04:00 Love Yourself 00:03:00 Stop Approval Seeking Behavior 00:04:00 Master The End Of The Interaction Leave A Conversation Politely 00:03:00 Last Impression 00:03:00 Body Language For Social Success Eye Contact 00:07:00 Smiling 00:05:00 Positive & Confident Body Language 00:05:00 Voice 00:03:00 Skills For Social Success Visualization Exercise 00:03:00 Talkative Mood 00:03:00 Your environment 00:05:00

Course Objectives The goal of this course is to provide you with the knowledge required to use more advanced functions and formulas and work with various tools to analyse and present data in spreadsheets, such as sorting, filtering, applying conditional formatting and charting the data. ' Customer Feedback Really useful and engaging course. Learnt a lot that will be very beneficial in my job. Trainer was great. Kelly Moreley - TACT Very happy with the course. Worked as a good refresher from what I knew already and enhanced my knowledge further in formulas + vlookup and shortcut keys. Jenny Price - Acer 1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering classroom, one to one, tailored and bespoke courses. Tailored In company training: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Please visit our site (ms-officetraining co uk) to get a feel of the excellent feedback our courses have had and look at other courses you might be interested in. Recap on Excel formulas and calculations Overview of formulas in Excel Relative, Absolute and Mixed cell references Group editing worksheets Autofill and Flash Fill Changing Excel’s environment Options Changing the default number of sheets Creating an Autofill Custom List Adding tools to the Quick Access Toolbar Mastering Excel Tables Introducing Excel Tables Formatting a Table Creating Calculated Columns Using Slicers to filter your data Using Totals to get statistics out of your data Removing duplicates Converting Tables back to normal Ranges Using names Ranges In Excel formulas As a way of navigating through the workbook Advanced Formulas Simple IF examples Using IF to check if a cell is blank Nested IFs VLOOKUP HLOOKUP Text Functions Date Functions Conditional formatting Apply Conditional Formatting Customising Conditional Formatting Using Icons in Conditional Formatting Using Formulas to conditionally format cells Linking spreadsheets and workbooks Making a reference to another worksheet Making a reference to another workbook Editing links Troubleshooting links Analysing databases Quick analysis Sorting a database Apply filters to a database Advance filter Sorting and Filtering by Conditional Formats Charts Analyse trends in data using Sparklines Creating charts from start to finish Exploring the different Chart Types Apply Chart Styles Formatting Chart Elements Filtering Charts by Series or Categories Adding a Trendline to a Chart Create a Chart Template Attaching security to a spreadsheet and workbook Protect Cells Protect Structure of worksheets Protect a Workbook by adding passwords Introduction to Pivot Tables What are Pivot Tables? Using recommended pivot tables to analyse your data Who is this course for? Who is this course for? For those who want to explore in more detail formulas and functions, data analysis and data presentation. Requirements Requirements Preferably, delegates would have attended the Excel Introduction course. Career path Career path Excel know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills