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Feeling Stuck in Your Career? The Leadership & Management - 30 CPD Courses Bundle! is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Leadership & Management bundle provides an engaging learning experience, helping you learn skills across various disciplines. With the Leadership & Management - 30 CPD Courses Bundle!Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Leadership & Management bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Leadership & Management bundle on your job life and career growth! This Leadership & Management - 30 CPD Courses Bundle!Bundle Comprises the Following CPD Accredited Courses: Course 01: Leadership and Management Course Course 02: Building a Foundation for Leadership Success Course 03: Inspirational Leadership Skills: Practical Motivational Leadership Course 04: Creating an Innovation Culture Course 05: Day-to-Day Leadership Course 06: The Principles of Ethical Leadership Course 07: Leadership Skills For Organisational Development Course 08: Foundations of Leadership and Negotiation Skills Development Course 09: Supervisor Training Course 10: UK Employment Law Course 11: Delegation Skills Course 12: Personal Development Masterclass Course 13: Emotional Intelligence and Human Behaviour Course 14: Team Management Level 5 Course 15: Talent Management Level 3 Course 16: Diary Management Course 17: Business Management Course 18: Administrative Management Course 19: Project Management Course 20: Courageous Communication Strategies for Lead Course 21: Body Language Masterclass Communication Through Movement Course 22: Public Speaking: Presentations like a Boss Course 23: Equality, Diversity and Discrimination Course 24: Workplace Productivity Training Course 25: Legal Secretary and Office Skills Diploma Course 26: Conflict Resolution Course 27: Workplace Stress Management Course 28: Diploma in Risk Management Level 7 Course 29: Dealing With Difficult People In Life & Work Course 30: Decision-Making in High-Stress Situations What will make you stand out? Upon completion of this online Leadership & Management - 30 CPD Courses Bundle!Bundle, you will gain the following: CPD QS Accredited Proficiency with this Leadership & Management bundle After successfully completing the Leadership & Management bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Leadership & Management bundle The online test with immediate results You can study and complete the Leadership & Management bundle at your own pace. Study for the Leadership & Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Leadership & Management - 30 CPD Courses Bundle!bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience, designed to enrich both your personal and professional development. Advance the future of learning with the Leadership & Management bundle, a comprehensive, complete collection of 30 courses. Each course in the Leadership & Management bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Leadership & Management bundle offers the flexibility and convenience to learn at your own pace. Make the Leadership & Management package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership & Management - 30 CPD Courses Bundle! is perfect for: Expand your knowledge and skillset for a fulfilling career with the Leadership & Management bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Leadership & Management bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Leadership & Management bundle. Learn on your schedule, in the comfort of your home - the Leadership & Management bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Leadership & Management - 30 CPD Courses Bundle! Certificates CPD Certificate Digital certificate - Included

Feeling Stuck in Your Career? The Construction Industry Scheme (CIS) - Construction Management Courses 30 in 1 Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Construction Management bundle provides an engaging learning experience, helping you learn skills across various disciplines. With the Construction Industry Scheme (CIS) - Construction Management Courses 30 in 1 bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Construction Management bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Construction Management bundle on your job life and career growth! This Construction Industry Scheme (CIS) - Construction Management Courses 30 in 1 Bundle Comprises the Following CPD Accredited Courses: Course 01: Construction Industry Scheme (CIS) Course 02: Construction Management Course 03: Property Development Diploma Course 04: Conveyancing- Online Diploma Course 05: Construction Site Managment Course 06: Read Construction & Structural Drawing Like Expert Course 07: WELL Building Standard Course 08: LEED V4 - Building Design and Construction Course 09: Construction Estimation using RSMeans Course Course 10: Construction Cost Estimation Course 11: Effective Budgeting and Cost Control Course 12: Building Surveyor Training Course 13: Quantity Surveyor Diploma Course 14: AutoCAD Plugin Development Using VB.NET and Windows Forms Course 15: CAD Designer Training Course 16: Town Planning Course 17: Architectural Studies Course 18: Land Surveying Course 19: Revit Architecture Advanced Exterior Design Course Course 20: Revit Architecture Advanced Interior Design Training Course 21: Finite Element Analysis Using Solidworks Course 22: Intermediate Solidworks Course Course 23: Solidworks Drawing Tools Training: Test Preparation Course 24: Solidworks Foundation Training Course 25: Solidworks: Complete CSWA Preparation Course 26: RIDDOR Training Course 27: LOLER Training Course 28: Ladder Safety Course 29: Workplace First Aid Online Training Course Course 30: Health and Safety in a Construction Environment - Route to CSCS Green Card What will make you stand out? Upon completion of this online Construction Industry Scheme (CIS) - Construction Management Courses 30 in 1bundle, you will gain the following: CPD QS Accredited Proficiency with this Construction Management bundle After successfully completing the Construction Management bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Construction Management bundle The online test with immediate results You can study and complete the Construction Management bundle at your own pace. Study for the Construction Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. TheConstruction Industry Scheme (CIS) - Construction Management Courses 30 in 1 bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Construction Management bundle, a comprehensive complete collection of 30 courses. Each course in the Construction Management bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Construction Management bundle offers the flexibility and convenience to learn at your own pace. Make the Construction Management package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Construction Industry Scheme (CIS) - Construction Management Courses 30 in 1 bundle is perfect for: Expand your knowledge and skillset for a fulfilling career with the Construction Management bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Construction Management bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Construction Management bundle. Learn on your schedule, in the comfort of your home - the Construction Management bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Construction Industry Scheme (CIS) - Construction Management Courses 30 in 1bundle. Certificates CPD Certificates Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Site Management, Construction, Estimation will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Site Management, Construction, Estimation will help you keep ahead of the pack. The Site Management, Construction, Estimation incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Site Management, Construction, Estimation will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Site Management, Construction, Estimation, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Site Management, Construction, Estimation course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Site Management, Construction, Estimation Bundle Consists of the following Premium courses: Course 01: Construction Site Management Level 4 Course 02: Building Quantity Surveying Training Level 3 Course 03: Land Surveying Course 04: Construction Industry Scheme (CIS) Course 05: Construction Estimation using RSMeans Course 06: Construction Cost Estimation Diploma Course 07: Workplace Safety Course Course 08: Working at Height Awareness Diploma Course 09: Emergency First Aid and Incident Management at Work Course 10: COSHH Training and Safety - Level 2 Course 11: Level 3- Project Management So, enrol this premium Site Management, Construction, Estimation bundle now to advance your career! Curriculum of Site Management, Construction, Estimation Bundle Course 01: Construction Site Management Level 4 Introduction to Construction Management Project Life Cycle and Success Preliminary Site Investigation & Site Organisation Construction Site Layout Planning and Temporary Facilities Management Site Management Planning & Management of Equipment Construction Materials Management Stock Control Quality Assurance and Customer Care Legal Aspects of Contracting Human Resources Management Risk and Value Management Communications, Information and Documentation of Construction Health and Safety in Construction Management ---------- 10 more Site Management, Construction, Estimation courses----------- How will I get my Certificate? After successfully completing the Site Management, Construction, Estimation Bundle courses you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Site Management, Construction, Estimation bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this Site Management, Construction, Estimation Bundle course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Site Management, Construction, Estimation is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Site Management, Construction, Estimation Bundle course, it can be studied in your own time at your own pace. Career path Having these Site Management, Construction, Estimation Bundle expertises will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Payroll Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

About this Virtual Instructor Led Training (VILT) This 3 half-day Virtual Instructor Led Training (VILT) course will help participants grasp the idea of real-world risk management and how this relates to the cyber world. The VILT course will cover topics surrounding identifying cyber risks and vulnerabilities, guidance on applying administrative actions, and comprehensive solutions to ensure your organization is adequately secure and protected. The VILT course will guide participants on how to conduct a security risk assessment for their organization, and equip them with the skills to develop a risk compliance assessment plan as well as methods to develop risk management strategies which can improve their organization's security posture. The VILT course has at least a 30% hands-on approach through the use of Table Top Exercises. The VILT course will cover the following modules: Introduction to Risk Assessments (RA) Threat Actors and Their Motivations Threat and Risk Assessment Critical Controls Identification Maturity Assessment Treated Cyber Risk Profile Target Cyber Risk Profile and Strategy Target Audience The VILT course is intended for professionals responsible for organizational information and security system and those involved in operating and maintenance of critical information and IT network & sotware systems. Professionals who are designated as the Single Point of Accountability (SPoA) as well as system auditors will find this course useful. Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 3 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 3 half-day sessions, 4 hours per session (12 hours in total). This VILT course is delivered in partnership with ENGIE Laborelec. Trainer Your expert course leader is a is specialized in cybersecurity risk management. Before joining ENGIE, she worked for The National Cybersecurity Agency of France (ANSSI) based in Paris (France) and for Deloitte Belgium located in Zaventem (Belgium). She has been involved in cybersecurity projects focusing on the principle of protecting critical infrastructures. Her different experiences in Cyber Security, Anti-Money Laundering and Global Trade Compliance (including Export Control and Customs) gave her the opportunity to use methodologies tackling strategic, operational and financial control issues at all levels of an organization: people, business processes, IT applications and infrastructure, legal and regulatory compliance. She was an EBIOS Risk Manager (RM) trainer while she worked for the French government; EBIOS RM is the French method for assessing and treating digital risks. She also had the opportunity to represent France towards European institutions and other relevant stakeholders for topics related to cybersecurity risk management. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Gain a comprehensive understanding of financial management with our course covering budgeting, financial statements, international aspects, and more. Ideal for finance professionals and business owners.

Feeling Stuck in Your Career? The Industrial Engineering: Project Management, Certified Scrum Master & Lean Six Sigma - 30 in 1Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Industrial Engineering & Project Management bundle provides an engaging learning experience, helping you learn skills across various disciplines. With the Industrial Engineering: Project Management, Certified Scrum Master & Lean Six Sigma - 30 in 1Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Industrial Engineering & Project Management bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Industrial Engineering & Project Management bundle on your job life and career growth! This Industrial Engineering: Project Management, Certified Scrum Master & Lean Six Sigma - 30 in 1Bundle Comprises the Following CPD Accredited Courses: Course 01: Project Management Course 02: Agile Scrum Master Certification Course 03: Advance Lean Six Sigma Black Belt Course Course 04: Complete Lean Six Sigma Green Belt Course for Service Industry Course 05: Lean Six Sigma White Belt course Course 06: Good Manufacturing Practice (GMP) Course 07: Process Improvement Course 08: Process Mapping: Toolkit Course 09: RCA: Root Cause Analysis Course 10: Hands on Training on Production Management Course 11: Quality Management and Strategic Training - ISO 9001 Course 12: Rapid Business Improvement Course 13: Energy Engineer Course Course 14: Financial Analysis Course 15: Corporate Finance: Profitability in a Financial Downturn Course 16: Banking and Finance Accounting Statements Financial Analysis Course 17: Capital Budgeting & Investment Decision Rules Course 18: Quality Management Course 19: Leadership and Management Course Course 20: Change Management Course 21: Facilities Management Diploma Course 22: Operations Management Course 23: Supply Chain Management Course 24: Logistic Management Course 25: Certificate in Purchasing and Procurement Course 26: Corporate Risk And Crisis Management - Online Course Course 27: Level 2 Health and Safety in the Workplace Course 28: Decision-Making and Critical Thinking Course 29: Ace Your Presentations: Public Speaking Masterclass Course 30: Learn to Make a Fresh Start in Your Life What will make you stand out? Upon completion of this online industrial Engineering: Project Management, Certified Scrum Master & Lean Six Sigma - 30 in 1Bundle, you will gain the following: CPD QS Accredited Proficiency with this Industrial Engineering & Project Management bundle After successfully completing the Industrial Engineering & Project Management bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Industrial Engineering & Project Management bundle The online test with immediate results You can study and complete the Industrial Engineering & Project Management bundle at your own pace. Study for the Industrial Engineering & Project Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Industrial Engineering: Project Management, Certified Scrum Master & Lean Six Sigma - 30 in 1bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Industrial Engineering & Project Management bundle, a comprehensive, complete collection of 30 courses. Each course in the Industrial Engineering & Project Management bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Industrial Engineering & Project Management bundle offers the flexibility and convenience to learn at your own pace. Make the Industrial Engineering & Project Management package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Industrial Engineering: Project Management, Certified Scrum Master & Lean Six Sigma - 30 in 1the bundle is perfect for: Expand your knowledge and skillset for a fulfilling career with the Industrial Engineering & Project Management bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Industrial Engineering & Project Management bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Industrial Engineering & Project Management bundle. Learn on your schedule, in the comfort of your home - the Industrial Engineering & Project Management bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with Industrial Engineering: Project Management, Certified Scrum Master & Lean Six Sigma - 30 in 1bundle. Certificates CPD Certificate Digital certificate - Included

AgilePM® Practitioner: Virtual In-House Training This course offers preparation for the Practitioner-level examination to gain the APMG-International™ / Agile Project Management Practitioner Certification. Agile Project Management (AgilePM) is the result of collaboration between APMG-International and The DSDM Consortium. DSDM (Dynamic Systems Development Method) is the longest-established Agile method, launched in 1995, and is the only Agile method to focus on the management of Agile projects. The method has evolved over the years and the DSDM Agile Project Framework is the latest version of which AgilePM is a subset. DSDM has always operated predominantly in the corporate environment and has consistently demonstrated its ability to successfully work with and complement existing corporate processes. APMG-International is a global Examination Institute accredited by The APM Group Ltd. It is one of the Examination Institutes accredited by AXELOS. APMG-International has regional offices located in Australia, China, Denmark, Germany, the Netherlands, Malaysia, the United States, and the United Kingdom. Their portfolio of qualifications includes the Best Practice qualifications of ITIL®, PRINCE2®, MSP®, M_o_R®, and P3O®. AgilePM is one of their specialist management qualifications, which also include Change Management and Service Catalogue. The course covers all the Practitioner elements of the AgilePM Handbook v2 with: Clear explanations of the method and practical examples provided by your course tutor Sample exam paper for the Practitioner-level exams to enrich your knowledge and understanding A case study to allow you to practice the application of the method to an agile project The Traditional Classroom option includes the Practitioner exam to provide you with the right opportunity to verify your new skill set by way of a professional qualification The Virtual Classroom option includes a Practitioner exam voucher to allow you to choose the date and time of your online exam to verify your new skill set by way of a professional qualification What You Will Learn You will learn how to: Identify and apply the concepts, tools, and techniques described in Section 2 (Digging Deeper) of the APMG-International's Agile Project Management Handbook (v2.0) to agile projects Tailor and customize AgilePM to suit the needs of different projects Use AgilePM in conjunction with other project management methods such as PRINCE2® Prepare yourself for the Practitioner exam in AgilePM Roles and Responsibilities - The PM View The roles Key project manager relationships Agile Project Management - Through the Lifecycle The DSDM process and the project lifecycle Project management focus phase by phase The Effective Use of Products The products Deliver on Time - Combining MoSCoW & Timeboxing Ensuring effective prioritisation Bringing MoSCoW and timeboxing together People, Teams, and Interactions Effective communication Collaboration Requirements and User Stories What is a requirement? User stories Estimating - How and When Coping with uncertainty Estimating through the lifecycle Project Planning through the Lifecycle Planning in a DSDM project Planning activities phase by phase Quality - Never Compromise Quality What do we mean by quality? Solution and process quality Risk Management Project risk How DSDM helps mitigate project risk Tailoring the Approach The project approach questionnaire Summary and Next Steps

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.