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Dealing with Difficult People: Dealing with Difficult People Course Online Dealing with a difficult or toxic personality can be emotionally and physically damaging, especially if the person is your boss or sits in the cubicle next to you. Many people find it difficult to confront those who compromise their comfort and job security, but standing up for yourself is important. This Dealing with Difficult People: Dealing with Difficult People Course provides learners with a thorough understanding of how to identify difficult personality types and effectively deal with them and provide the skills required for dealing with difficult people. Without solid coping mechanisms in place, the stress of dealing with difficult individuals and difficult situations can lead to a lack of productivity, a bad attitude, and a reluctance to come to work. Our Dealing with Difficult People: Dealing with Difficult People Course provides tools for dealing with workplace behavior issues caused by whiners, time wasters, intruders, and gossips. Participants learn how to deal with a variety of challenging situations through hands-on activities and practice exercises. Unlock the secrets to success with our Dealing with Difficult People course. Gain invaluable skills to tackle challenging interactions head-on. Master the art of Dealing with Difficult People effortlessly. Elevate your communication prowess and navigate any situation with finesse. Enroll now and conquer every encounter with confidence! In our transformative Dealing with Difficult People course, discover effective strategies to handle even the toughest individuals. Learn powerful techniques for Dealing with Difficult People in diverse settings. Acquire practical tools to defuse conflicts gracefully. Excel in Dealing with Difficult People professionally and personally. Elevate your interactions and thrive in any circumstance. Enroll today for unparalleled growth opportunities! Special Offers of this Dealing with Difficult People: Dealing with Difficult People Course This Dealing with Difficult People: Dealing with Difficult People Course includes a FREE PDF Certificate. Lifetime access to this Dealing with Difficult People: Dealing with Difficult People Course Instant access to this Dealing with Difficult People: Dealing with Difficult People Course Get FREE Tutor Support from Monday to Friday in this Dealing with Difficult People: Dealing with Difficult People Course Main Course: Dealing With Difficult People Training Course Course Included Dealing with Difficult People: Dealing with Difficult People Course Course 01: Level 1 Business Management Course 02: Level 7 Diploma in Leadership and Management [ Note: Free PDF certificate as soon as completing the Dealing with Difficult People: Dealing with Difficult People Course] Dealing with Difficult People: Dealing with Difficult People Course Online Industry Experts Designed this Dealing with Difficult People: Dealing with Difficult People Course into 07 detailed modules. Course Curriculum of Dealing with Difficult People Training Course Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type Assessment Method of Dealing with Difficult People Course After completing each module of the Dealing with Difficult People: Dealing with Difficult People Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Dealing with Difficult People Course After completing the MCQ/Assignment assessment for this Dealing with Difficult People: Dealing with Difficult People Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Dealing with Difficult People: Dealing with Difficult People Course Online This Dealing with Difficult People: Dealing with Difficult People Course is ideal for executives, managers, supervisors, team leaders, project managers, and anyone else who has been affected by negativity in the workplace caused by a difficult person. Requirements Dealing with Difficult People: Dealing with Difficult People Course Online Students who intend to enroll in this Dealing with Difficult People: Dealing with Difficult People Course must meet the following requirements: Dealing with Difficult People: Good command of the English language Dealing with Difficult People: Must be vivacious and self-driven Dealing with Difficult People: Basic computer knowledge Dealing with Difficult People: A minimum of 16 years of age is required Career path Dealing with Difficult People: Dealing with Difficult People Course Online The Dealing with Difficult People: Dealing with Difficult People Course is meant to prepare you for the job of your dreams, an advancement at work, or to become self-employed and establish your own business. Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This HR, Payroll and Recruitment will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this HR, Payroll and Recruitment will help you keep ahead of the pack. The HR, Payroll and Recruitment incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this course will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the HR, Payroll and Recruitment, you can equip yourself with the essentials to keep you afloat into the competition. Along with this course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this HR, Payroll and Recruitment? Course 01: HR and Recruitment Consultant Training Course 02: Virtual Interviewing for HR Course 03: Performance Management Course 04: Conflict Management Course 05: Pension UK Course 06: Leadership & Management Diploma Course 07:Level 3 Tax Accounting Course 08: Effective Communication Skills Diploma Course 09: GDPR Data Protection Level 5 Course 10: Level 2 Microsoft Office Essentials Course 11: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this HR, Payroll and Recruitment: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of HR, Payroll and Recruitment Bundle Course 1: HR And Recruitment Consultant Training - Level 4 Module 1 - Introduction to Recruitment: Importance and Implications Module 2 - An Overview of the Recruitment Industry Module 3 - The UK Recruitment Legislation Module 4 - Sales and Selling in the Recruitment Industry Module 5 - The Recruitment Process Module 6 - Key Performance Indicators for the Recruitment Industry Module 7 - Candidate Attraction for Recruitment Module 8 - Candidate Management Module 9 - Candidate Interview Processes Module 10 - Client Acquisition Module 11 - Client Strategy in the Recruitment Sector Module 12: Client Management Module 13 - Steps to Starting and Running a Successful Recruiting Service Course 2: Virtual Interviewing for HR Module 1: An Introduction to Virtual Interviewing Module 2: Interviewer's Perspective Module 3: Interview Preparation Module 4: Picking a Tech to Use Module 5: Attract and Hire the Best Talents Module 6: Final Thoughts and Onboarding Course 3: Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Section 06: Conclusion Course 4: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 5: Pension UK Module 01: Overview of the UK Pension system Module 02: Type of Pension Schemes Module 03: Pension Regulation Module 04: Pension Fund Governance Module 05: Law and Regulation of Pensions in the UK Module 06: Key Challenges in UK Pension System Course 06: Preventing Workplace Violence and Harassment Level 3 Course 07:Level 3 Tax Accounting Course 08: Effective Communication Skills Diploma Course 09: GDPR Data Protection Level 5 Course 10: Level 2 Microsoft Office Essentials Course 11: Time Management CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this HR, Payroll and Recruitment bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our HR, Payroll and Recruitment is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (HR And Recruitment Consultant Training - Level 4) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Embark on a transformative journey through the realm of strategic product development with our 'How to Develop a Solid Product Strategy' course. Envision your roadmap to success as you delve into the intricate tapestry of defining and delivering a product that not only meets market needs but exceeds expectations. Our first chapter unfurls the essence of product strategy, setting a solid foundation for the insightful odyssey ahead. As the narrative progresses, learners are equipped to articulate the 'what', 'where', 'when', and 'how' of their offerings, ensuring that their vision aligns seamlessly with their venture's core objectives. The second chapter of this educational narrative unfolds as a guide to crystallising your product concept and birthing a Minimum Viable Product (MVP) that resonates with your target audience. You are then adeptly led through the creation of a dynamic product roadmap, vital for navigating the competitive business landscape. As the final act, we reveal strategies to shield your product vision against challenges, enabling you to stand firm in the face of industry turbulence. This course is an odyssey of discovery, strategy, and mastery for the intrepid entrepreneur or product manager seeking to leave an indelible mark in the commercial cosmos. Learning Outcomes Decipher the intricacies of a robust product strategy. Articulate the fundamental aspects of product planning. Craft an MVP to initiate the product journey. Develop a comprehensive product roadmap. Defend and uphold a product strategy amidst market flux. Why choose this How to Develop a Solid Product Strategy course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the How to Develop a Solid Product Strategy Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this How to Develop a Solid Product Strategy course for? Visionary entrepreneurs seeking to launch groundbreaking products. Product managers eager to refine strategic planning skills. Innovators ready to translate concepts into market-ready solutions. Business strategists aiming to master product lifecycle management. Start-up enthusiasts wanting to pioneer with effective product blueprints. Career path Product Manager: £35,000 - £70,000 Product Strategist: £40,000 - £78,000 Business Analyst: £30,000 - £65,000 Innovation Manager: £38,000 - £85,000 Product Development Manager: £45,000 - £80,000 Chief Strategy Officer: £60,000 - £120,000 Prerequisites This How to Develop a Solid Product Strategy does not require you to have any prior qualifications or experience. You can just enrol and start learning.This How to Develop a Solid Product Strategy was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Product Strategy Overview 00:04:00 Product Strategy Explained Voss Water Case Study 00:02:00 Product Strategy Building Blocks 00:03:00 What Investors are Looking For 00:03:00 Keys to Success 00:02:00 Define the What, Where, When and How of Your Product Product Vision vs Company Vision 00:02:00 Questions to Ask About Your Product Vision 00:02:00 Ensuring a Winning Product Strategy Common Mistakes 00:05:00 Best Practices 00:02:00 Define Your Product or Service Define Your Product or Service 00:10:00 Create Your MVP Minimum Viable Product Explained 00:03:00 Sample MVPs 00:03:00 Entrepreneurial Personality Types 00:03:00 MVP Guidelines 00:04:00 How to Evaluate Your MVP 00:08:00 Defending Your Strategy 00:08:00 Create Your Product Roadmap Your Product Roadmap 00:06:00 Product Roadmap Formats 00:06:00 Defending Your Strategy Workshop - Create Your Product Strategy 00:04:00 Additional Materials Resource - How to Develop a Solid Product Strategy 00:00:00

Give a compliment to your career and take it to the next level. This Administration will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this Administration will help you keep ahead of the pack. The Administration incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Administration will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Administration, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Administration course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course. Moreover, you will get 10 other PDF certificates and a student ID card absolutely free as gifts. This Administration Bundle Consists of the following Premium courses: Course 01: Business Administration Level 3 Course 02: Paralegal Course 03: Law and Contracts - Level 2 Course 04: Corporate Risk And Crisis Management Course 05: People Management Skills Level 3 Course 06: Quality Management Course 07: Conflict Management Course 08: Online Meeting Management Course 09: Cross-Cultural Awareness Training Course 10: GDPR Course 11: Level 2 Microsoft Office Essentials So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. Curriculum of Bundle Course 01: Business Administration Level 3 Representing Your Boss and Company Skills of an Effective Administrator Business Writing Skills Communication Skills Business Telephone Skills Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Time Management Record Keeping and Filing Systems Effective Planning and Scheduling Course 02: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Law and Contracts - Level 2 Introduction to UK Laws Ministry of Justice Agreements and Contractual Intention Considerations and Capacities of Contact Laws Terms within a Contract Misinterpretations and Mistakes Consumer Protection Privity of Contract Insurance Contract Laws Contracts for Employees Considerations in International Trade Contracts Laws and Regulations for International Trade Remedies for Any Contract Breach Course 04: Crisis Management Course Getting Started Crisis Workplace Violence Myths Escalation Concerning Behaviors Domestic Violence Indicator Triggers of Workplace Violence Conflict Dangers Response Strategies Course 05: Supervisor Training Level 3 Introduction Setting Expectations Setting Goals Assigning Work Degrees of Delegation Implementing Delegation Providing Feedback Managing Your Time Resolving Conflict Tips for Special Situations A Survival Guide for the New Supervisor Wrapping Up Course 06: Quality Management Introduction to Quality Management Total Quality Management Quality Measurement and Improvement Quality Control Understanding Customer Expectations and Needs Six Sigma Supply Chain Management Quality Audits Course 07: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 08: Online Meeting Management Planning and Preparation Online Meeting Platforms Meeting Etiquette and Tips Course 09: Cross-Cultural Awareness Training Introduction to Cross-Cultural Awareness Cross-Cultural Communication Corporate Cross-Cultural Awareness Cross-Cultural Design Cross-Cultural Competency Cultural Values Working with and Managing a Culturally Diverse Team Course 10: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 11: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentation Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Administration for Car Maintenance bundle. Requirements This Administration for Car Maintenance course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Administration and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Administration bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Administration course that will enhance your skills and prepare you for the competitive job market. Also, our Administration experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Administration, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Administration Bundle Consists of the following Premium courses: Course 01: Business Administration Level 3 Course 02: Paralegal Course 03: Law and Contracts - Level 2 Course 04: Corporate Risk And Crisis Management Course 05: Performance Management Course 06: Quality Management Course 07: Conflict Management Course 08: People Management Skills Level 3 Course 09: Online Meeting Management Course 10: Email Writing Training Course 11: Cross-Cultural Awareness Training Course 12: GDPR Data Protection Level 5 Course 13: Level 2 Microsoft Office Essentials Course 14: Effective Communication Skills Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum of Bundle Course 01: Business Administration Level 3 Representing Your Boss and Company Skills of an Effective Administrator Business Writing Skills Communication Skills Business Telephone Skills Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Time Management Record Keeping and Filing Systems Effective Planning and Scheduling Course 02: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Law and Contracts - Level 2 Introduction to UK Laws Ministry of Justice Agreements and Contractual Intention Considerations and Capacities of Contact Laws Terms within a Contract Misinterpretations and Mistakes Consumer Protection Privity of Contract Insurance Contract Laws Contracts for Employees Considerations in International Trade Contracts Laws and Regulations for International Trade Remedies for Any Contract Breach Course 04: Crisis Management Course Getting Started Crisis Workplace Violence Myths Escalation Concerning Behaviors Domestic Violence Indicator Triggers of Workplace Violence Conflict Dangers Response Strategies Course 05: Supervisor Training Level 3 Introduction Setting Expectations Setting Goals Assigning Work Degrees of Delegation Implementing Delegation Providing Feedback Managing Your Time Resolving Conflict Tips for Special Situations A Survival Guide for the New Supervisor Wrapping Up Course 06: Quality Management Introduction to Quality Management Total Quality Management Quality Measurement and Improvement Quality Control Understanding Customer Expectations and Needs Six Sigma Supply Chain Management Quality Audits Course 07: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 08: Online Meeting Management Planning and Preparation Online Meeting Platforms Meeting Etiquette and Tips Course 09: Email Writing Training Module 1- E-Mail Communications Module 2- Fundamentals of Writing Effective E-mails Module 3- Manage Your E-mail Module 4- Writing Styles and Tone Module 5- Additional Tips for Writing Effective E-Mail Module 6- Exercise Caution Course 10: Cross-Cultural Awareness Training Introduction to Cross-Cultural Awareness Cross-Cultural Communication Corporate Cross-Cultural Awareness Cross-Cultural Design Cross-Cultural Competency Cultural Values Working with and Managing a Culturally Diverse Team Course 11: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 12: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 13: Functional Skills IT Introduction Information Technology Components of IT Hardware Operating System Application/Software Networking Security Traffic Flow & Enterprise Level IT Components Storage Database Virtualisation & Cloud Management & Other IT Jobs Course 14: Work Area Organisation for Increased Office Productivity Introduction Purge Redistributing Fences Software Create Work Spaces Proximity Label What You Can Move to Digital Clean Your Desk Off Multiple Inboxes Mailings Discard Dates Magazines File Weekly How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this course expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Business Administration Level 3) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Business Administration Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

Duration 2 Days 12 CPD hours Overview Create heightened self-awareness and personal discovery Establish a space of mutual respect by adapting your communication Work with resistance to gain commitment and buy-in Recognize and enhance trust by leading from any position Distinguish among varying attitudes and behaviors to make your teams work as a stronger unit One of DISC?s most intriguing applications is leveraging behavioral identification and adaptability. This workshop will guide you on the path of heightened self-awareness and personal discovery. You can make this your cornerstone seminar, revealing your unique behavioral style blend and how to apply that knowledge prescriptively to others, based on their style blend; thus boosting communication effectiveness. Studies indicate that 92% of workplace conflict is the result of misunderstanding and communication breakdowns. Your entire organization can apply DISC?s prescriptive lessons of behavioral adaptability to reduce employee conflict and turnover, increase productivity, and optimize team performance. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Understanding The World Of Disc What is DISC? Breaking down the four main styles: Dominant Influencing Steady Conscientious Determining behaviors to read styles: Indirect vs. Direct Open vs. Guarded 2. Building Stronger Self-Awareness Rating your own style Understanding the Platinum Rule Grid Breaking down your profile Natural Style Adapted Style 3. Reading And Adapting To Others? Behaviors Applying the Platinum Rule Identifying characteristics in others Communication strategies with others Adapting your approaches 4. Getting Buy-In From Others Selling yourself to others Getting buy-in from each profile Understanding the cycle of getting buy-in Assessing Solving Confirming agreement Assuring satisfaction 5. Trust-Based Leadership High performance leadership characteristics The key to listening to build trust Motivating strategies with each profile 6. Making Teams Work Understanding how we each make decisions Seeing the power in each style as a role Blending team styles for teamwork Reviewing the team needs to optimize effectiveness

**Don't Spend More; Spend Smarter** Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Health and Safety will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this coursewill help you keep ahead of the pack. The Health and Safety incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, thiswill add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Health and Safety, you can equip yourself with the essentials to keep you afloat into the competition. Along with thiscourse, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Health and Safety? Course 01: Workplace Health and Safety Diploma Course 02: Compliance & Business Risk Management Course 03: Mental Health Laws and Awareness - Level 2 Course 04: Coronavirus (COVID-19) Awareness Course 05: Driver Safety Awareness Certificate Course 06: Manual Handling Level 2 Course 07: Level 2 Food Hygiene and Safety Course Course 08: RIDDOR Training Course 09: Conflict Management Course 10: Personal Hygiene Course 11: First Aid Training So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Health and Safety: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Course Curriculum: Course 1: Workplace Health and Safety Diploma Health and Safety at Work and the Laws Managing for Health and Safety Risk Assessment and Common Risks Workplace Health, Safety and Welfare Accidents and Ill Health at Work Electrical, Fire and Gas Safety Safety in Different Work Settings Work Equipment Hazards and Risk Control Course 2: Compliance & Business Risk Management Introduction to Compliance Five basic elements of compliance Compliance Management System (CMS) Compliance Audit Compliance and Ethics Risk and Types of Risk Introduction to Risk Management Risk Management Process Course 3: Mental Health Laws and Awareness - Level 2 The Mental Capacity Act Interface with Legislation, Policy and Procedures Deprivation of Liberty Safeguards The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Mental Health Legislation and Services Liberty Protection Safeguards (LPS) Course 4: Coronavirus (COVID-19) Awareness Introduction to COVID-19 Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS The Strike of Pandemic Around the World and Great Britain Effects of Covid-19 on Human Life Diagnosis and Treatment Preventions and Social Measures to Be Taken Artificial Intelligence, Data Science and Technological Solutions against Covid-19 Course 5: Driver Safety Awareness Certificate - CPD Certified Introduction to Safe Driving Reading the Signals and Marks on the Road Pre-Journey Safety Check (Vehicle and Driver) Safe Driving Tactics for Driving in the UK Driving in Poor Condition Driving and Human Health In the Events of Accidents and Breakdowns Laws and Policies Involving Road Safety Course 6: Manual Handling Level 2 Introduction, Legislation and Guidance Manual Handling Hazards and Injuries Manual Handling Risk Assessments Controlling and Reducing the Risks Safe Lifting Techniques Course 7: Level 2 Food Hygiene and Safety Course Introduction to Food Hygiene Legislation and Food-borne Illness Types of Food Safety Hazards Hazard Control Measures and Refrigeration Food Handlers Personal Hygiene Cleaning and Disinfection Course 8: RIDDOR Training Health and Safety at Work and the Laws Managing for Health and Safety Risk Assessment and Common Risks RIDDOR Course 9: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 10: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes Ear Care Secrets Foot & Nail Care in Personal Hygiene Hair Care Hygienic Ways Hygienic Approach to Skin Care Maintain Good Toilet Hygiene Potential Hygiene Guidelines Personal Hygiene During Coronavirus Pandemic Course 11: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Health and Safety bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Health and Safety is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Workplace Health and Safety Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Highlights of the Course Course Type: Online Learning Duration: 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about leadership & management Understand the core competencies and principles of leadership & management Explore the various areas of leadership & management Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert leader Leadership - Team Leader Skills Course Master the skills you need to propel your career forward in leadership & management. This course will equip you with the essential knowledge and skillset that will make you a confident leader and take your career to the next level. This comprehensive leadership skills course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this leadership skills course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective leadership & management practice and equip you with the essential skills, confidence and competence to assist you in the leadership & management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in leadership & management. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for leader or for people who are aspiring to specialise in leadership & management. Enrol in this leadership skills course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive leadership skills course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this leadership & management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This leadership skills course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This leadership skills course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This leadership skills course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Leadership and Management - What Is A Leader? What Is A Leader? 00:11:00 Leadership Skills - Inspire Your Team 00:06:00 Does A Leader Use Incentives? 00:07:00 Develop A Leader's Charisma - Authority 00:10:00 How Leaders deal With A Crisis 00:06:00 Is It Better To Be Feared Or Liked? 00:05:00 How To Handle Difficult People 00:07:00 Choosing People For Your Team 00:05:00 Personality Types 00:04:00 Conclusion 00:05:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00