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12660 Courses delivered Online

Working from Home Essentials

4.8(9)

By Skill Up

Discover the essentials for seamless remote work with "Working from Home Essentials," optimizing productivity and well-being in your home office setup.

Working from Home Essentials
Delivered Online On Demand4 hours
£10.99

Hospitality & Catering

4.7(160)

By Janets

Follow your dreams by enrolling on the Hospitality & Catering course today and develop the experience, skills and knowledge you need to enhance your expert development. Hospitality & Catering will help you arm yourself with the qualities you need to work towards your dream job. Study the Hospitality & Catering training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Hospitality & Catering course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Hospitality & Catering course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Hospitality & Catering course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Hospitality & Catering course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Hospitality & Catering course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Hospitality & Catering course. The Hospitality & Catering course is designed by industry experts and is tailored to help you learn new skills with ease.  The Hospitality & Catering is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Hospitality & Catering when it suits you. Access the Hospitality & Catering course modules from any internet-enabled device, including computers, tablets, and smartphones. The Hospitality & Catering course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Hospitality & Catering now and start learning instantly! What You Get Out Of Studying Hospitality & Catering With Janets: Receive a digital Certificate upon successful completion of the Hospitality & Catering course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Hospitality & Catering training course is delivered through Janets' online learning platform. Access the Hospitality & Catering content from any internet-enabled device whenever or wherever you want to. The Hospitality & Catering course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Hospitality & Catering course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Hospitality & Catering course. After successfully passing the Hospitality & Catering course exam, you will be able to apply for a CPD-acknowledged certificate as proof of your Hospitality & Catering lesson. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who Is This Course For: The Hospitality & Catering is ideal for those who already work in this sector or are an aspiring experts. This Hospitality & Catering course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge. Requirements: The Hospitality & Catering is open to all students and has no formal entry requirements. To study the Hospitality & Catering course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Hospitality & Catering is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Hospitality & Catering and gain an industry-acknowledged lesson that will help you excel in finding your ideal job.

Hospitality & Catering
Delivered Online On Demand4 hours 32 minutes
£8

Cryptocurrency : Wallets, Investing & Trading

4.7(160)

By Janets

Register on the Cryptocurrency : Wallets, Investing & Trading today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Cryptocurrency : Wallets, Investing & Trading is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Cryptocurrency : Wallets, Investing & Trading Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Cryptocurrency : Wallets, Investing & Trading, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. 

Cryptocurrency : Wallets, Investing & Trading
Delivered Online On Demand3 hours 29 minutes
£8

Cryptocurrency Trading and ICO Investment Masterclass 2018

4.7(160)

By Janets

Register on the Cryptocurrency Trading and ICO Investment Masterclass 2018 today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Cryptocurrency Trading and ICO Investment Masterclass 2018 course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Cryptocurrency Trading and ICO Investment Masterclass 2018 course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Cryptocurrency Trading and ICO Investment Masterclass 2018 course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Cryptocurrency Trading and ICO Investment Masterclass 2018
Delivered Online On Demand1 hour 28 minutes
£8

Financial Modeling with Excel

4.7(160)

By Janets

Register on the Financial Modeling with Excel today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Financial Modeling with Excel course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course? Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.

Financial Modeling with Excel
Delivered Online On Demand3 days
£8

Nursery Nurse Training Course

5.0(3)

By School Of Health Care

Nursery Nurse: Nursery Nurse Course Online Childcare is one of the most rewarding professions. If you enjoy working with children and assisting them in their development and learning, this Nursery Nurse: Nursery Nurse Course Diploma is the course for you. Working with children requires common sense and an understanding of the importance of professionalism and good practice in all that you do. This course will help you to improve your knowledge and understanding of current childcare practice. The Nursery Nurse: Nursery Nurse Course will teach you how to observe and assess young children in the early years setting of a nursery, as well as how to safeguard young children. Complete the Nursery Nurse Course and learn how to keep young children safe and work with special needs children. Learning Objectives of Nursery Nurse Course After completing this Nursery Nurse: Nursery Nurse Course, you will be able to: Understand the basics of a nursery nurse. Know how to work with young children. Know how to safeguard children. Recognize Children's Growth and Development. Know how to maintain health and safety. Know how to work with children with special needs. Know how to communicate with children. Why choose this Nursery Nurse: Nursery Nurse Course from the School of Health Care? Self-paced Nursery Nurse: Nursery Nurse Course, access available from anywhere in the world. High-quality study materials that are easy to understand. Nursery Nurse: Nursery Nurse Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Nursery Nurse: Nursery Nurse Course. Courses including with this Nursery Nurse: Nursery Nurse Course bundle Course 01: Nursery Nurse Course 02: Primary Teaching Diploma Course 03: EYFS Teaching Diploma Course 04: Autism Diploma [ Note: Free PDF certificate as soon as completing the Nursery Nurse: Nursery Nurse Course] Nursery Nurse: Nursery Nurse Course Online This Nursery Nurse: Nursery Nurse Course consists of 10 modules. Course Curriculum of Nursery Nurse: Nursery Nurse Course Module 01: Introduction to Nursery Nurse Module 02: Recognizing Children's Growth and Development Module 03: Observation and Assessment of Children in Early Childhood Settings Module 04: Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning Module 05: Safeguarding and Protecting Young Children Module 06: Health and Safety of Children in the Early Years Module 07: Nutrition and Healthy Food for Children Module 08: Play and Learning in Children’s Education Module 09: Working with Children Having Special Needs Module 10: Working in Partnership with Parents and Carers Assessment Method of Nursery Nurse: Nursery Nurse Course After completing Nursery Nurse: Nursery Nurse Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Nursery Nurse: Nursery Nurse Course After completing the Nursery Nurse: Nursery Nurse Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Nursery Nurse: Nursery Nurse Course Online This Nursery Nurse: Nursery Nurse Course is suitable for anyone who wants to: Learn more about a career as a Nursery Nurse. Develop the skills and knowledge needed to work in teaching. Make a career change and explore new career opportunities. Requirements Nursery Nurse: Nursery Nurse Course Online To enrol in this Nursery Nurse: Nursery Nurse Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Nursery Nurse: Nursery Nurse Course. Be energetic and self-motivated to complete our Nursery Nurse: Nursery Nurse Course. Basic computer Skill is required to complete our Nursery Nurse: Nursery Nurse Course. If you want to enrol in our Nursery Nurse: Nursery Nurse Course, you must be at least 15 years old. Career path Nursery Nurse: Nursery Nurse Course Online Opportunities in this Nursery Nurse: Nursery Nurse Course field include: Nursery Nurse Nursery Teacher SEN Teacher Primary Teacher

Nursery Nurse Training Course
Delivered Online On Demand40 hours
£12

Nursery Nurse - CPD Certified

5.0(3)

By School Of Health Care

Nursery Nurse: Nursery Nurse Online Childcare is one of the most rewarding professions. If you enjoy working with children and assisting them in their development and learning, this Nursery Nurse: Nursery Nurse is the course for you. Working with children requires common sense and an understanding of the importance of professionalism and good practice in all that you do. This Nursery Nurse: Nursery Nurse course will help you to improve your knowledge and understanding of current childcare practice. The Nursery Nurse: Nursery Nurse course will teach you how to observe and assess young children in the early years setting of a nursery, as well as how to safeguard young children. Complete the Nursery Nurse: Nursery Nurse course and learn how to keep young children safe and work with special needs children. Main Course: Nursery Nurse Course Free courses included with Nursery Nurse: Nursery Nurse Course Along with Nursery Nurse Course you will get free Forensic Nursing Course Along with Nursery Nurse Course you will get free Nursing & Prescribing Special Offers of this Nursery Nurse: Nursery Nurse Course: This Nursery Nurse: Nursery Nurse Course includes a FREE PDF Certificate. Lifetime access to this Nursery Nurse: Nursery Nurse Course Instant access to this Nursery Nurse: Nursery Nurse Course 24/7 Support Available to this Nursery Nurse: Nursery Nurse Course Nursery Nurse: Nursery Nurse Online Are you searching for a fulfilling career in early childhood development? Look no further than our Nursery Nurse: Nursery Nurse Course. This comprehensive Nursery Nurse: Nursery Nurse Course covers all aspects of early childhood care and education, including child development and health and safety protocols. You'll be taught by experienced educators and can study from anywhere using our online platform. Enroll today and equip yourself with the skills you need for a rewarding career in nursery nursing. Who is this course for? Nursery Nurse: Nursery Nurse Online This Nursery Nurse: Nursery Nurse course is suitable for anyone who wants to Learn more about a career as a Nursery Nurse. Requirements Nursery Nurse: Nursery Nurse Online To enroll in this Nursery Nurse: Nursery Nurse Course, students must fulfill the following requirements: Good Command over English language is mandatory to enrol in our Nursery Nurse: Nursery Nurse Course. Be energetic and self-motivated to complete our Nursery Nurse: Nursery Nurse Course. Basic computer Skill is required to complete our Nursery Nurse: Nursery Nurse Course. If you want to enrol in our Nursery Nurse: Nursery Nurse Course, you must be at least 15 years old. Career path Nursery Nurse: Nursery Nurse Course Online Opportunities in this Nursery Nurse: Nursery Nurse Course field include: Nursery Nurse Nursery Teacher SEN Teacher Primary Teacher

Nursery Nurse - CPD Certified
Delivered Online On Demand2 hours 30 minutes
£12

Evacuation Procedures Training Course

5.0(14)

By Training Express

Understanding how to safely and efficiently evacuate a building during an emergency is essential knowledge for organisations of all sizes. This Evacuation Procedures Training Course offers a clear and structured approach to recognising the importance of well-planned evacuation strategies. From preparing evacuation plans to understanding the use of equipment and tools, learners will gain valuable insights into the key elements that ensure safety and order when every second counts. Designed for individuals responsible for safety protocols, this course guides participants through various evacuation scenarios, including fire emergencies and other critical incidents. It highlights the roles and responsibilities before, during, and after evacuation, ensuring a calm and organised response. The course also covers emergency response coordination and post-evacuation procedures, providing a thorough understanding of effective safety management without the need for physical attendance. Whether managing a small office or a large facility, this training delivers essential knowledge to maintain safety standards and protect lives. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Evacuation Procedures Module 02 : Pre-Evacuation Planning Module 03 : Evacuation Equipment and Tools Module 04 : Evacuation Procedures Module 05 : Emergency Response Module 06 : Building Evacuation Procedures Module 07 : Fire Evacuation Procedures Module 08 : Post-Evacuation Procedures Learning Outcomes: Gain a deep understanding of evacuation procedures. Plan for evacuations in various settings. Familiarise yourself with evacuation equipment and tools. Implement effective building and fire evacuation procedures. Respond to emergencies with confidence and competence. Execute post-evacuation procedures for safety and recovery. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Safety officers and emergency coordinators. Facility managers and building supervisors. Workplace safety teams and first responders. School administrators and safety personnel. Event organisers and security staff. Community leaders and volunteers. Anyone interested in enhancing emergency preparedness. Individuals committed to ensuring the safety of others. Career path Safety Officer Emergency Coordinator Facility Manager School Safety Coordinator Event Safety Supervisor Community Safety Leader Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Evacuation Procedures Training Course
Delivered Online On Demand1 hour
£12

Employee Engagement Course

5.0(14)

By Training Express

Employee Engagement course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Employee Engagement course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of the Employee Engagement Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Employee Engagement course is as follows: *** Employee Engagement*** Module 01: Fundamentals of Supervisor Training Module 02: Understanding the Role of Supervision Module 03: Essential Skills in Supervision Module 04: Recruitment and Dismissal Module 05: Employee Management Module 06: Communication Skill Development Module 07: Interactive Training for New Supervisors Module 08: Conflict Management Module 09: Cybersecurity for Employees Module 10: Setting Goals and Time Management Module 11: Body Language and Effective Communication Module 12: Self Esteem and Assertiveness Skills Module 13: Team Work Team Building Module 14: Performance Management Module 15: Coaching and Mentoring Accreditation All of our courses, including this Employee Engagement course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Employee Engagement course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Who is this course for? Anyone with a knack for learning new skills can take this Employee Engagement course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Employee Engagement Course
Delivered Online On Demand1 hour
£12

Call Center Training and Operations Course

5.0(2)

By Training Express

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Call Center Training and Operations Course
Delivered Online On Demand1 hour
£12