The most comprehensive, concise and impactful 6 weeks online course available. Fully accredited. Start immediately. Gain 18 CPD Credits and an exclusive Chartered Management Institute Certificate of Recognition Duration: 6 weeks starting immediately Who is this course for? All levels of seniority Language: English Effort: 16 hours of self-paced online learning Award: 18 CPD Credits & CMI Certificate of Recognition Accreditors: CMI, FMLM, CPD Certification Service Content format: Videos with optional reading Assessment Method: Multiple choice, instant result. Retake if required. In total there are 22 video courses to watch. This includes 9 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Benefits of being an emotionally intelligent leader Leading individuals and teams Critical thinking Managing stress Managing pressure to optimise performance Effective leadership Breaking bad news Decision making On completion of this course, you will receive: A certificate stating 18 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals. Did you know this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here.
The Proactive Safeguarding Practitioner (Adults) Spanning 6 weeks, this course is designed to be interactive and fun, with minimal time spent on legislation and maximum time getting to the detail of why effective safeguarding must focus on being proactive and prophylactic to the warning signs of safety NOT responsive and reactionary after an event! Delivered across 6 weeks through a mix of: Pre-course preparation (2 weeks before first Zoom session) 2 x 5 hour Zoom sessions (2 weeks apart) PLEASE NOTE, BOOKING OPTIONS SHOWN, ARE DATE OF FIRST ZOOM Post zoom course work and final coursework submissions Approximately 20 hours total Anticipated learning objectives: Delegates will have a strengthened understanding of, obtained through worked examples of real case studies: 1. The importance of good complaint management 2. When a complaint should be escalated to a safeguarding 3. The difference between a quality concern and a safeguarding 4. Red flags to raising a safeguarding alert 5. What proactive practice looks like and why this is vital to better quality and safer service delivery 6. Understanding the onus on providers in better managing issues including safety incidents
What does this course cover? This five-day course covers a range of topics, all of which are covered via a mixture of theoretical and practical training – we aim for our courses to be as hands-on as possible. The course specifically covers: An introduction to SCADA systems, covering elements, servers, hardware and software, graphics, and more. A range of systems including automatic control, FIELDBUS, and wireless communication systems. An introduction to serial interfaces, ethernet networks, fibre optic, and wireless. Communications, including case studies to establish communication with PLCs. Process variables. Programmable Logic Controllers (PLCs), Remote Terminal Units (RTUs), sensors, and alarms. Introduction to OPC (open plan communications) How to configure OPC UA servers and how to program an OPC UA client Client and server development Connection management Security configuration Trends and historical data System components This course covers a wide range of industry-recognised manufacturers, including Siemens, Allen Bradley, Wago and Mitsubishi.) What will I gain from this course? Upon successful completion of this course, candidates will gain a City & Guilds certification in SCADA and PLC Communications.
Learn how to plan, implement and manage the impact of change. The most comprehensive, concise and impactful 6 weeks online course available. 14 CPD Credits & CMI Certificate of Recognition Duration: 6 weeks starting immediately Suitable for: All levels of seniority Language: English Effort: 13 hours of self-paced online learning Award: 14 CPD Credits & CMI Certificate of Recognition Accreditors: CMI, FMLM, CPD Certification Service Content format: Videos with optional reading Assessment Method: Multiple choice, instant result. Retake if required. In total there are 16 video courses to watch. This includes 7 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Leading innovation Understanding change Leading with strategic thinking Building and leading teams Building trust Leading through change Strategic thinking Managing virtual teams On completion of this course, you will receive: A certificate stating 14 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals. Did you know that this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here.
Develop your communication skills today and get certified in 6 weeks The most concise & impactful online course available. 20 CPD Credits & CMI Certificate of Recognition Duration: 6 weeks starting immediately Suitable for: All levels of seniority Language: English Effort: 11 hours 30 minutes of self-paced online learning Award: 20 CPD Credits & CMI Certificate of Recognition Accreditors: CMI, FMLM, CPD Certification Service Content format: Videos with optional reading Assessment Method: Multiple choice, instant result. Retake if required. In total there are 17 video courses to watch. This includes 10 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Your key learning areas: Conflict management Managing and setting priorities Leading across cultures Collaboration Navigating challenging situations Cultivating cross-functional teams Time management & organisation Active listening Critical conversations On completion of this course, you will receive: A certificate stating 20 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year Fully accredited to the highest standards. Our accreditors: World leading content supported by cutting edge technology. Made for healthcare professionals. Did you know this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here.
Develop & certify your coaching and mentoring skills The most comprehensive, concise and impactful 6 weeks online course available. Fully accredited. Start immediately. Duration: 6 weeks starting immediately Who is this course for? All levels of seniority Language: English Effort: 5 hours of self-paced online learning Award: 4 CPD Credits & CMI Certificate of Recognition Accreditors: CMI, FMLM, CPD Certification Service Content format: Videos with optional reading Assessment Method: Multiple choice, instant result. Retake if required. In total there are 8 video courses to watch. This includes 2 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Managing stress Managing difficult professional relationships Building confidence, self-belief and assertiveness Shared goals & teaming Being a good coach Increasing engagement Creating a vision Delegating Developing women leaders Helping others to grow Motivating others On completion of this course, you will receive: A certificate stating 4 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals. Did you know this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here.
Getting Started The OTHM Level 7 Diploma in Risk Management aims to equip learners with the knowledge and skills required for effective risk management. This supports strategic decision-making and helps organisations maintain their competitive edge. This program provides a comprehensive understanding of risk management, covering financial and non-financial contexts. Learners gain risk measurement and modelling expertise through theoretical and practical training. Key Benefits This qualification will bring you many vital benefits, such as; Evaluate the tools which can be used to review organisational strategy and risk plans Review the position of an organisation in its current market using appropriate tools Assess contemporary issues that contribute to CSR risk management systems Critically analyse the importance of conducting a Business impact analysis (BIA). Explain how leadership and management styles should change to meet the needs of different risk situations found in organisations Key Highlights Do you wish to become a Risk Analyst? Then, the OTHM Level 7 Diploma in Management Risk offered by the School of Business and Technology London is the right solution for you. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our OTHM-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The OTHM Level 7 Diploma in Management Risk Practice can open many career pathways including, but not limited to: Chief risk officer; Est. Salary £223,306p.a Risk Manager; Est. Salary £78,506p.a Risk Analyst; Est. Salary £50,516p.a About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Principles of Risk Management Reference No : Unit 1 - D/618/5302 Credit : 20 || TQT : 200 Hours This unit aims to develop learners' understanding of legislative frameworks that contribute to implementing risk assessment plans in organisations and teach the basics of ISO standards. UNIT2- Strategic Risk Management Reference No : Unit2 - H/618/5303 Credit : 20 || TQT : 200 Hours This unit aims to teach the learners how to achieve better performance, analyse strategy and establish a comprehensive risk management system, including a health and safety environment. UNIT3- Responsible Leadership and Governance Reference No : Unit 3 - K/618/5304 Credit : 20 || TQT : 200 Hours In this unit, learners will look at the modern organisational requirement of governance leading to evaluating good practices relating to company affairs. UNIT4- Organisational and Environmental Risk Reference No : Unit 4 -M/618/5305 Credit : 20 || TQT : 200 Hours This unit aims to help learners understand the importance of managing risks in business organisations and enable them to develop an effective risk management plan and review risk financing options. UNIT5- Risk Analysis and Modelling Reference No : Unit 5 - T/618/5306 Credit : 20 || TQT : 200 Hours This unit aims to teach learners the core concepts and tools used to build modern risk analysis models. It introduces learners to the foundations of risk analysis. UNIT6- Advanced Research Methods Reference No : Unit 6 - A/618/5307 Credit : 20 || TQT : 200 Hours This unit aims to develop learners' ability to prepare for various types of academically based management research by developing and designing a research proposal. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.
Getting Started Would you like to achieve excellence in both academic and professional development? Then, the QUALIFI Level 7 Diploma in Education Management and Leadership is the ideal starting point for your career journey and will ensure access to the first-class education needed to achieve your goals and dreams and maximise future opportunities. QUALIFI is the recognised UK Awarding Organisation (AO) regulated in England by the Qualifications and Examinations Regulation (OFQUAL) and the qualifications developed to fit the Regulated Qualifications Framework (RQF) assure employers, centres and learners of consistent, rigorous, quality standards and valid, valued learning. Key Benefits This qualification will bring you many vital benefits, such as; To understand and apply the principles of management strategy in an educational environment Review and apply the principles of educational leadership within the industry. To improve learners' employability learners' employability by allowing them to explore the relationship between management theories and their practical application in education. Analyse problem-solving techniques specific to education. Select, collate, review and analyse information from various sources. Work independently and as part of a team. Manage one's personal development and growth. Key Highlights • Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. • With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. • Learning and pathway materials and study guides developed by our QUALIFI-approved tutors will be available around the clock in our cutting-edge learning management system. • Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. • If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The QUALIFI Level 7 Diploma in Educational Management and Leadership practice can open any career pathways including, but not limited to: Dean of students; Est. Salary £62,457p.a Assistant Principal; Est. Salary £49,844p.a Department head; Est. Salary £46,307p.a Curriculum Leader-Est. Salary £38,729p.a About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Level 5 Qualifications. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Leadership Qualities and Practice in Education Reference No : T/618/3135 Credit : 20 || TQT : 200 The unit will explore how team performance can be evaluated and optimised to realise strategic business and operational objectives. UNIT2- Contemporary Issues in Education: Theory, Policy and Practice Reference No : A/618/3136 Credit : 20 || TQT : 200 This unit provides learners with an understanding of the link between educational research, policy and practice. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.