4977 Courses delivered Online

In today's fast-paced world, stress, and anxiety disorders are ever on the rise. And this makes it essential for individuals, especially those in professional settings, to be well-versed in the nuances of mental health. Introducing Level 2 Certificate in Understanding Mental Health course from Studyhub. This course offers an illuminating journey, beginning with the fundamentals of mental health and extending to the challenges faced in the workplace due to psychological concerns. The curriculum is intricately crafted to provide learners with a comprehensive understanding, starting from the often-misunderstood disorders of childhood and adolescence, delving deep into the unsettling domains of self-harm and suicide, and culminating in the societal perspectives and legal scaffolding around mental health in the UK. By enroling in this course, learners are not merely absorbing information; they are unlocking a door to enhanced awareness and empathy in today's complex world. Learning Outcomes of Level 2 Certificate in Understanding Mental Health course: Gain a foundational understanding of mental health and its significance in society. Recognize childhood and adolescent psychiatric disorders and their impact on individuals. Understand stress and anxiety disorders and their effects on mental well-being. Explore schizophrenia and its symptoms, causes, and treatment approaches. Identify personality disorders and their influence on individuals' behavior and relationships. Study mood disorders and their effects on emotions and daily functioning. Learn about eating and sleeping disorders and their impact on physical and mental health. Understand self-harm and suicide, and the importance of prevention and support. Why buy this Level 2 Certificate in Understanding Mental Health? Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 2 Certificate in Understanding Mental Health you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals interested in learning about mental health and its various aspects. Healthcare professionals seeking to expand their knowledge of mental health disorders. Students pursuing a career in mental health support or counseling. Caregivers and family members of individuals with mental health challenges. Prerequisites This Level 2 Certificate in Understanding Mental Health was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Mental Health Counsellor: £25,000 - £35,000 per annum. Clinical Psychologist: £40,000 - £55,000 per annum. Mental Health Nurse: £24,000 - £35,000 per annum. Mental Health Support Worker: £18,000 - £24,000 per annum. Mental Health Advocate: £20,000 - £28,000 per annum. Occupational Therapist Specialising in Mental Health: £25,000 - £40,000 per annum. Course Curriculum Mental Health Awareness Certificate Introduction to Mental Health 00:17:00 Childhood And Adolescent Psychiatric Disorders 00:24:00 Stress and Anxiety Disorders 00:32:00 Schizophrenia 00:25:00 Personality Disorders 00:40:00 Mood Disorders 00:18:00 Eating and Sleeping Disorders 00:43:00 Self-Harm and Suicide 00:17:00 Medication and Therapy in the Treatment of Mental Illness 00:30:00 Social Attitudes To Mental Illness 00:11:00 Mental Health Legislation and Services 00:26:00 Mental Health In The Workplace 00:20:00 Mock Exam Mock Exam - Level 2 Certificate in Understanding Mental Health 00:20:00 Final Exam Final Exam - Level 2 Certificate in Understanding Mental Health 00:20:00

Prepare for a pivotal role in education with our comprehensive School Administrator Training course. Whether you're new to school administration or looking to enhance your skills, this program equips you with essential knowledge and practical insights to succeed in managing educational institutions effectively. Key Features: CPD Certified Developed by Specialist Lifetime Access In the School Administrator Training course, learners will gain comprehensive knowledge and skills essential for effectively managing educational institutions. They will understand the fundamentals of school administration, including the different types of schools in the UK and the developmental stages of children. Students will learn how to establish and nurture a positive school culture, ensuring a conducive learning environment. Educational administration and management principles will be covered, along with practical aspects such as managing school facilities and ensuring safety and maintenance. The curriculum also addresses critical issues like safeguarding students and handling behavioral challenges sensitively. Additionally, learners will develop workplace skills, including self-management techniques and stress management strategies necessary for administrative roles in educational settings. This course equips future school administrators with the tools needed to support both students and staff effectively. Course Curriculum Module 01: Introduction to School Administration Module 02: Types of Schools in the UK Module 03: Child Development Module 04: Creating and Maintaining a School Culture Module 05: Educational Administration and Management Module 06: Managing School Premises Module 07: Safety and Maintenance as an Administrator Module 08: Safeguarding Students Module 09: Serious Behavioral Issues and Problems of Students Module 10: Workplace Development Module 11: Self-Management and Dealing with Stress Learning Outcomes Understand key concepts in school administration and management principles. Identify different types of schools and their operational distinctions. Describe stages of child development relevant to educational settings. Develop strategies for creating and maintaining positive school culture. Implement effective safety measures and maintenance practices in school premises. Apply safeguarding protocols to ensure student welfare and protection. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring school administrators seeking foundational knowledge in educational management. Current educators transitioning into administrative roles within educational institutions. Individuals interested in understanding school operations and student welfare. Professionals aiming to enhance their skills in managing school premises. Anyone looking to develop skills in handling serious student behavioral issues. Career path School Administrator Education Officer School Business Manager Student Support Officer Behavioural Mentor Safeguarding Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before [Updated: February 2024] Are you passionate about helping others reach their full potential? According to recent studies, over 60% of British adults have considered seeking professional coaching or counselling at some point in their lives. However, finding qualified and well-rounded professionals in this field can be a challenge. This Diploma in Life Coaching and Counselling equips you with the skills and knowledge to make a difference in people's lives and build a rewarding career. This comprehensive diploma program combines life coaching fundamentals with holistic health and wellness coaching. You'll master core coaching techniques like the GROW model, explore personality types, and navigate the client-coach relationship. Additionally, you'll delve into diet, nutrition, exercise, stress management, sleep, and emotional self-care, empowering you to guide clients towards a holistic approach to well-being. This Advanced Diploma in Life Coaching and Counselling at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 180 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcomes of Life Coaching and Counselling Master the fundamentals of life coaching and counselling techniques. Gain expertise in various coaching models and personalized approaches. Develop skills in holistic health coaching, encompassing diet, nutrition, and exercise. Learn strategies for stress management, sleep optimization, and emotional self-care. Build effective client-coach relationships and communication skills. Understand the ethical and professional standards in the coaching industry. This Life Coaching and Counselling training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Key Topics to be Covered What is Life Coaching? What's the history? Effective listening skills required for a life coach Various aspects and dimensions of the language Important ethics How to empower the client How to become a successful leader as a life coach? Why Choose Us? Get a free student ID card with Life Coaching and Counselling Training program (£10 postal charge will be applicable for international delivery) The Life Coaching and Counselling is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Life Coaching and Counselling course materials The Life Coaching and Counselling comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Life Coaching and Counselling Introduction PART 1: LIFE COACHING CERTIFICATION Coaching Fundamentals Understanding Personalities Coaching Models Explained Why We Will Use The GROW Model Coaching Step 2: Reality Coaching Step 3: Options & Obstacles Coaching Step 4: Will & Action Planning How To Structure Your Coaching Sessions Client Coach Relationship Advanced Coaching Strategies PART 2: HOLISTIC HEALTH COACHING CERTIFICATION Diet & Nutrition Fundamentals Diet & Nutrition Coaching Exercise Coaching: Cardio Exercise Coaching: Resistance Training Hormone Health ExplainedSupplements Health & Fitness Motivation Health & Fitness FAQ Answered PART 3: WELLNESS COACHING CERTIFICATION Stress Management Sleep Emotional Self Care How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate:£12.99 CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £139 CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Aspiring Life Coaches Personal Trainers Therapists Human Resources Professionals Career Coaches Nutritionists Requirements You will not need any prior background or expertise to enrol in this course. Career path The course aim to help you get the job or even the long-awaited promotion of your dreams. With the support and proper guidance, you will learn the skills and knowledge that may help sharpen your career at; Life Coach Life Skills Coach Personal development trainer Counsellor education Motivational speaker MENTOR Young Entrepreneurs Life hacks trainer Certificates CPD Accredited Certificate Digital certificate - £12.99 Advanced Diploma in Life Coaching and Counselling at QLS Level 7 Hard copy certificate - £139 Please note that International students have to pay an additional £10 as a shipment fee.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Communication Basics Certification Sound relational abilities are fundamental to your achievement in the work environment. Shockingly, numerous individuals think that its difficult to impart or interpret spoken and composed messages. This can offer ascent to contentions and misconceptions. This course will give you a knowledge into the mainstays of correspondence, and how you can utilize them to upgrade your connections at work and at home.   You Will Learn: The fundamental model basic all types of correspondence The most well-known issues that emerge during correspondence, and how to determine them Step by step instructions to manage struggle in the beginning phases Step by step instructions to utilize non-verbal communication to stress your message What to do in the event that you don't comprehend what another person is saying Advantages Of Taking This Course: Dependable correspondence is fundamental for all sound connections, so this course is pertinent to individuals working in any area In the event that you are liable for settling questions at work, this course will give you a knowledge into how strife can emerge in any case On the off chance that you train others as an aspect of your responsibilities, this course will assist you with making yourself clear rapidly and without any problem On the off chance that you work with individuals from assorted foundations, this course will help overcome any barrier by showing you how to function effectively with anybody

Welcome to the world of gardening and horticulture! In this comprehensive bundle, we offer a range of courses that cover various aspects of plant reproduction, hydroponics, and gardening. With the endorsement of the Quality Licence Scheme (QLS), you can be assured of the quality and credibility of our programs. Upon successful completion, you will receive hardcopy certificates for the two QLS-endorsed courses. Additionally, we offer five relevant courses accredited by the CPD QS, ensuring that you gain a well-rounded understanding of the subject matter. Key Features of the Reproduction in Flowering, Hydroponics and Gardening (QLS) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Reproduction in Flowering, Hydroponics and Gardening (QLS) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Reproduction in Flowering Plants QLS Course 02: Hydroponics Gardening Online Course QLS Course 03: Gardening - Garden Design 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Kitchen Gardening Course 02: The Basics of Reproduction Course 03: Horticulture Course 04: Arboriculture Course 05: Environmental Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Reproduction in Flowering, Hydroponics and Gardening (QLS) courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Understand the intricate process of reproduction in flowering plants, including pollination, fertilisation, and seed formation. Master the art of hydroponics gardening, learning how to grow plants without soil and create optimal growing conditions. Acquire knowledge in garden design principles, enabling you to create stunning and aesthetically pleasing outdoor spaces. Explore the fundamentals of kitchen gardening, including growing herbs, vegetables, and fruits in limited spaces. Gain a comprehensive understanding of the basics of reproduction, covering both sexual and asexual reproduction methods. Develop a solid foundation in horticulture, including plant cultivation, pest management, and soil science. Familiarize yourself with the principles of arboriculture, focusing on the cultivation and care of trees in urban and natural environments. Immerse yourself in the captivating world of plants with our Reproduction in Flowering, Hydroponics, and Gardening bundle. This bundle brings together a diverse range of courses to provide you with a comprehensive understanding of plant reproduction, hydroponics techniques, and the art of gardening. With our QLS-endorsed courses, you will receive hardcopy certificates upon completion, showcasing your expertise in these areas. Moreover, the five relevant CPD QS-accredited courses will further enhance your knowledge and skills, ensuring that you are well-equipped to excel in the field of gardening and horticulture. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Gardening enthusiasts looking to expand their knowledge and skills in plant reproduction and hydroponics. Individuals interested in pursuing a career in horticulture or garden design. Professionals working in the field of environmental conservation and seeking to enhance their understanding of plant-related topics. Home gardeners and hobbyists who wish to take their gardening skills to the next level. Career path Horticulturist: £20,000 - £40,000 per year Arborist: £18,000 - £35,000 per year Garden Designer: £22,000 - £45,000 per year Environmental Consultant: £25,000 - £50,000 per year Nursery Manager: £18,000 - £35,000 per year Landscape Architect: £25,000 - £60,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Boost your medical administration career with our comprehensive bundle of 8 courses titled: Clinical Governance, Medical Law with Administration of Medicines. Within this collection, you will find 3 QLS endorsed courses including GP - Clinical Governance, Medical Law, and Control and Administration of Medicines Online Training Course. Each course comes with a hardcopy certificate, ensuring proof of your new qualifications. Additionally, this bundle provides you with 5 relevant CPD QS accredited courses. This includes Clinical Observations Skills, Verification of Death Training for Nurses, Initial Training of Community Health Agents, Observation Skills for Carers, and Basic Life Support. Through this bundle, gain extensive knowledge of Clinical Governance and Medical Law. Upgrade your skillset and reach new professional heights with this comprehensive bundle of theoretical courses. Key Features of the Clinical Governance, Medical Law with Administration of Medicines Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Clinical Governance, Medical Law with Administration of Medicines bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: GP - Clinical Governance QLS Course 02: Medical Law QLS Course 03: Control and Administration of Medicines Online Training Course 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Clinical Observations Skills Course 02: Verification of Death Training for Nurses Course 03: Initial Training of Community Health Agents Course 04: Observation Skills for Carers Course 05: Basic Life Support In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Clinical Governance, Medical Law with Administration of Medicines courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Understand the principles and policies of Clinical Governance. Gain an in-depth knowledge of Medical Law. Learn the Control and Administration of Medicines. Develop skills for performing Clinical Observations. Understand the process of Verification of Death Training for Nurses. Learn about the Initial Training of Community Health Agents. Acquire Observation Skills for Carers and Basic Life Support. This bundle of courses provides a comprehensive overview of Clinical Governance, Medical Law, and Administration of Medicines. The courses focus on the theoretical underpinnings of each topic, providing learners with a robust foundation of knowledge. With this, you will understand the nuances of Clinical Governance, how Medical Law impacts healthcare practice, and the proper Control and Administration of Medicines. The additional CPD QS accredited courses expand your skills in Clinical Observations, Verification of Death, and Basic Life Support. The knowledge gained from these courses will be highly beneficial in strengthening your credentials and improving the quality of care provided. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking to enhance their knowledge of Clinical Governance and Medical Law. Administrators within the healthcare sector aiming to understand the Administration of Medicines. Nurses looking to expand their skills, including Verification of Death and Basic Life Support. Individuals interested in starting a career in healthcare administration. Career path Clinical Governance Manager: £40,000 - £60,000 per annum Medical Law Consultant: £50,000 - £80,000 per annum Healthcare Administrator: £22,000 - £40,000 per annum Community Health Agent: £18,000 - £30,000 per annum Carer: £20,000 - £30,000 per annum Nurse Practitioner: £35,000 - £50,000 per annum Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Family Support, Care Assistant and Safeguarding Vulnerable Adults courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Family Support, Care Assistant and Safeguarding Vulnerable Adults. Whether you're a student, recent graduate, or job seeker, our Family Support, Care Assistant and Safeguarding Vulnerable Adults bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Family Support, Care Assistant and Safeguarding Vulnerable Adults Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Family Support, Care Assistant and Safeguarding Vulnerable Adults bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Family Support Worker QLS Course 02: Care Assistant QLS Course 03: Safeguarding Vulnerable Adults 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Palliative and End of Life Care Course 02: Care Planning and Record Keeping Course 03: Social Care Course 04: Public Health Course 05: Social Worker In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Family Support, Care Assistant and Safeguarding Vulnerable Adults courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Family Support, Care Assistant and Safeguarding Vulnerable Adults Bundle: Master the foundational principles and techniques of Family Support, Care Assistant and Safeguarding Vulnerable Adults. Develop advanced proficiency in Family Support, Care Assistant and Safeguarding Vulnerable Adults methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Family Support, Care Assistant and Safeguarding Vulnerable Adults. Enhance your problem-solving and critical thinking abilities within the context of Family Support, Care Assistant and Safeguarding Vulnerable Adults. Cultivate strong communication and collaboration skills essential for success in Family Support, Care Assistant and Safeguarding Vulnerable Adults. The Family Support, Care Assistant and Safeguarding Vulnerable Adults bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Family Support, Care Assistant and Safeguarding Vulnerable Adults. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Family Support, Care Assistant and Safeguarding Vulnerable Adults bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in pursuing a career in family support work, care assistance, and safeguarding vulnerable adults. Professionals working in health and social care settings, including care homes, hospitals, and community services. Anyone looking to develop their knowledge and skills related to end-of-life care, care planning and record keeping, public health, and social work. Career path Family Support Worker: £16,000 - £24,000 per year. Care Assistant: £17,000 - £21,000 per year. Social Worker: £25,000 - £40,000 per year. Public Health Officer: £20,000 - £35,000 per year. End-of-Life Care Specialist: £25,000 - £35,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Are you aware of the importance of communication and its usage to customer relations dealings? Do you want to know how to improve yourself to be able to communicate well with your cients? If yes, then you should take an initiative to be able to develop your communicate techniques to be able to communicate well with your customers. Description: When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life. Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing People who are interested in learning more about communication Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Relations & Dealing Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Customer Relations & Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Relations & Dealing Course 00:20:00 Final Exam Final Exam- Customer Relations & Dealing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00