1212 Courses delivered Online

Overview Explore the basics of customer service from ground-level, discover what true customer excellence is all about and take a step closer to the rewarding career you know you're capable of! Providing excellent customer service is essential to the long-term viability of every business. This Customer Service Training Complete Diploma course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Discover what it takes to climb the ladder associate degree exceedingly in a very Customer Service setting with this ennobling Course. Improve your career prospects for life. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Training Complete Diploma. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Training Complete Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:58:00 total length •Module One: Who We Are and What We Do: 00:17:00 •Module Two: Establishing Your Attitude: 00:12:00 •Module Three: Identifying and Addressing Customer Needs: 00:12:00 •Module Four: Generating Return Business: 00:14:00 •Module Five: In-Person Customer Service: 00:10:00 •Module Six: Giving Customer Service over the Phone: 00:12:00 •Module Seven: Providing Electronic Customer Service: 00:12:00 •Module Eight: Recovering Difficult Customers: 00:15:00 •Module Nine: Understanding When to Escalate: 00:14:00

Overview This comprehensive course on Customer Service Training | Online Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Customer Service Training | Online Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Customer Service Training | Online Course. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Training | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 7 lectures • 00:38:00 total length •Introduction to Customer Service: 00:06:00 •Characteristics of Good Customer Service: 00:04:00 •Customer Relationship Management: 00:04:00 •Communicate with Customers: 00:06:00 •Handling Customer Complaints: 00:06:00 •Problem Solving Over Phone: 00:05:00 •Improving Customer Service: 00:07:00

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

Follow your dreams by enrolling on the Visual Merchandising and Exterior Design course today and develop the experience, skills and knowledge you need to enhance your professional development. Visual Merchandising and Exterior Design will help you arm yourself with the qualities you need to work towards your dream job. Study the Visual Merchandising and Exterior Design training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Visual Merchandising and Exterior Design course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Visual Merchandising and Exterior Design course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Visual Merchandising and Exterior Design course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Visual Merchandising and Exterior Design course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Visual Merchandising and Exterior Design course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Visual Merchandising and Exterior Design course. The Visual Merchandising and Exterior Design course is designed by industry experts and is tailored to help you learn new skills with ease. The Visual Merchandising and Exterior Design is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Visual Merchandising and Exterior Design when it suits you. Access the Visual Merchandising and Exterior Design course modules from any internet-enabled device, including computers, tablets, and smartphones. The Visual Merchandising and Exterior Design course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Visual Merchandising and Exterior Design now and start learning instantly! What You Get Out Of Studying Visual Merchandising and Exterior Design With Janets: Receive a digital Certificate upon successful completion of the Visual Merchandising and Exterior Design course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Visual Merchandising and Exterior Design training course is delivered through Janets' online learning platform. Access the Visual Merchandising and Exterior Design content from any internet-enabled device whenever or wherever you want to. The Visual Merchandising and Exterior Design course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Visual Merchandising and Exterior Design course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Visual Merchandising and Exterior Design course. After successfully passing the Visual Merchandising and Exterior Design course exam, you will be able to apply for a CPD-accredited certificate as proof of your Visual Merchandising and Exterior Design qualification. Certification All students who successfully complete the Visual Merchandising and Exterior Design course can instantly download their digital certificate. You can also purchase a hard copy of the Visual Merchandising and Exterior Design course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Visual Merchandising and Exterior Design is ideal for those who already work in this sector or are an aspiring professional. This Visual Merchandising and Exterior Design course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Visual Merchandising and Exterior Design is open to all students and has no formal entry requirements. To study the Visual Merchandising and Exterior Design course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Visual Merchandising and Exterior Design is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Visual Merchandising and Exterior Design and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Visual Merchandising and Exterior Design Module 01: Introduction to Visual Merchandising Introduction to Visual Merchandising 00:17:00 Module 02: Store Layouts Store Layouts 00:21:00 Module 03: Exterior Design Exterior Design 00:22:00 Module 04: In-store Design In-store Design 00:20:00 Module 05: Mannequins in Visual Merchandising Mannequins in Visual Merchandising 00:21:00 Module 06: Display Fixtures Display Fixtures 00:22:00 Module 07: The Role of a Visual Merchandiser The Role of a Visual Merchandiser 00:16:00 Module 08: Challenges of Modern Visual Merchandising Challenges of Modern Visual Merchandising 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Our best-selling Visual Merchandising Course will provide you with the practical skills and knowledge to attract customers to any store. You can utilise proven techniques and tips to maximise your profit potential and see your stock quickly bought by eager consumers. As you take on board these expert recommendations, you will swiftly appreciate the power of Visual Merchandising and how it can work for you and your business. Learn how to design store layouts and enticing displays, which can be used outside or in-store. The course also covers how to utilise mannequins and the very latest technology to create an exciting atmosphere that will direct an audience to primary sales items or stock in need of clearance. Each innovative online module will cover an ability or challenge that a Visual Merchandiser needs to master in their career. With this assistance, you should be able to excel in this lucrative profession.  By enrolling in the Visual Merchandising Course, you will quickly gain an appreciation of how this skill can make a significant difference to sales and customer footfall. The whole learning package provides a unique group of interactive study tools, assessment exercises, and user-friendly apps to help embed this vital information, and add its practical uses to your CV. Sign up today and make sure that your career as a visual merchandiser includes the very latest tricks of the trade, as supplied by experts. Why Choose this Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge. Course Content Module 01: Introduction to Visual Merchandising Introduction to Visual Merchandising 00:17:00 Module 02: Store Layouts Store Layouts 00:21:00 Module 03: Exterior Design Exterior Design 00:22:00 Module 04: In-store Design In-store Design 00:20:00 Module 05: Mannequins in Visual Merchandising Mannequins in Visual Merchandising 00:21:00 Module 06: Display Fixtures Display Fixtures 00:22:00 Module 07: The Role of a Visual Merchandiser The Role of a Visual Merchandiser 00:16:00 Module 08: Challenges of Modern Visual Merchandising Challenges of Modern Visual Merchandising 00:20:00 Assignment Assignment - Visual Merchandising 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Follow your dreams by enrolling on the Visual Merchandising and Modern Challenges course today and develop the experience, skills and knowledge you need to enhance your professional development. Visual Merchandising and Modern Challenges will help you arm yourself with the qualities you need to work towards your dream job. Study the Visual Merchandising and Modern Challenges training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Visual Merchandising and Modern Challenges course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Visual Merchandising and Modern Challenges course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Visual Merchandising and Modern Challenges course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Visual Merchandising and Modern Challenges course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Visual Merchandising and Modern Challenges course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Visual Merchandising and Modern Challenges course. The Visual Merchandising and Modern Challenges course is designed by industry experts and is tailored to help you learn new skills with ease.  The Visual Merchandising and Modern Challenges is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Visual Merchandising and Modern Challenges when it suits you. Access the Visual Merchandising and Modern Challenges course modules from any internet-enabled device, including computers, tablets, and smartphones. The Visual Merchandising and Modern Challenges course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Visual Merchandising and Modern Challenges now and start learning instantly! What You Get Out Of Studying Visual Merchandising and Modern Challenges With Janets: Receive a digital Certificate upon successful completion of the Visual Merchandising and Modern Challenges course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Visual Merchandising and Modern Challenges training course is delivered through Janets' online learning platform. Access the Visual Merchandising and Modern Challenges content from any internet-enabled device whenever or wherever you want to. The Visual Merchandising and Modern Challenges course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Visual Merchandising and Modern Challenges course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Visual Merchandising and Modern Challenges course. After successfully passing the Visual Merchandising and Modern Challenges course exam, you will be able to apply for a CPD-accredited certificate as proof of your Visual Merchandising and Modern Challenges qualification. Certification All students who successfully complete the Visual Merchandising and Modern Challenges course can instantly download their digital certificate. You can also purchase a hard copy of the Visual Merchandising and Modern Challenges course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Visual Merchandising and Modern Challenges is ideal for those who already work in this sector or are an aspiring professional. This Visual Merchandising and Modern Challenges course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Visual Merchandising and Modern Challenges is open to all students and has no formal entry requirements. To study the Visual Merchandising and Modern Challenges course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Visual Merchandising and Modern Challenges is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Visual Merchandising and Modern Challenges and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Module 01: Introduction to Visual Merchandising Introduction to Visual Merchandising 00:17:00 Module 02: Store Layouts Store Layouts 00:21:00 Module 03: Exterior Design Exterior Design 00:22:00 Module 04: In-store Design In-store Design 00:20:00 Module 05: Mannequins in Visual Merchandising Mannequins in Visual Merchandising 00:21:00 Module 06: Display Fixtures Display Fixtures 00:22:00 Module 07: The Role of a Visual Merchandiser The Role of a Visual Merchandiser 00:16:00 Module 08: Challenges of Modern Visual Merchandising Challenges of Modern Visual Merchandising 00:20:00 Mock Exam Mock Exam- Visual Merchandising and Modern Challenges 00:20:00 Final Exam Final Exam- Visual Merchandising and Modern Challenges 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Unleash your inner sales potential with our comprehensive Sales Skills course. Discover the secrets of top-performing salespeople and equip yourself with the tools and techniques to excel in the dynamic world of sales. Delve into the intricacies of sales psychology, learning how to understand customer needs, build rapport, and persuade with confidence. Master effective sales presentation strategies, harnessing the power of storytelling to capture attention and drive conversions. Explore the art of sales negotiation, mastering techniques for building rapport, identifying win-win solutions, and overcoming objections. Develop the communication skills to connect with customers, build trust, and establish long-lasting relationships. Learning Outcomes Gain a comprehensive understanding of the sales process and its key stages Master the fundamentals of sales psychology and influence techniques Develop effective sales presentation strategies to engage and persuade customers Enhance your communication skills to build rapport, handle objections, and close deals Implement proven negotiation techniques to achieve mutually beneficial outcomes Discover sales management strategies to boost sales performance and achieve business goals Equip yourself with the mindset and skills to thrive in the dynamic world of sales Why choose this Sales Skills course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Sales Skills course for? Aspiring and current salespeople seeking to enhance their skills and knowledge Individuals interested in pursuing a career in sales or related fields Business owners and entrepreneurs seeking to boost their sales performance Anyone interested in developing their persuasion and communication skills Those seeking to achieve their full potential in the sales industry Career path Sales Representative (£25,000 - £45,000) Account Executive (£30,000 - £50,000) Business Development Manager (£35,000 - £55,000) Sales Manager (£40,000 - £60,000) Regional Sales Manager (£45,000 - £65,000) National Sales Manager (£50,000 - £70,000) Prerequisites This Sales Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Sales Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Sales Introduction to Sales 00:23:00 Module 02: Sales Growth Sales Growth 00:23:00 Module 03: Sales Hypnosis Sales Hypnosis 00:22:00 Module 04: Sales Presentation Sales Presentation 00:18:00 Module 05: Sales and Marketing Sales and Marketing 00:26:00 Module 06: Leverage and Limitations Leverage and Limitations 00:17:00 Module 07: Communication Skills Communication Skills 00:20:00 Module 08: Sales Negotiations Sales Negotiations 00:28:00 Module 09: Dealing with Customers Dealing with Customers 00:27:00 Module 10: Handling Objections Handling Objections 00:18:00 Module 11: Tips and Tricks for Sale Tips and Tricks for Sale 00:18:00 Assignment Assignment - Sales Skills 00:00:00

The perfect professional development course for anyone looking to achieve great success and boost their confidence in the workplace! The Sales introduces key strategies and tips for attracting success in your professional life, helping you to define your strengths and weakness and work on developing your professional image. It covers tips and guidance for aspiring professionals, managers and anyone who wants to open doors to new opportunities in the workplace. You'll learn how to market your skills, set long-term goals for your career, and much more. Enrol today and drive your professional life forward! Why buy this Sales? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sales you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Sales does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Sales was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Sales is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Ultimate Sales Skill Training Module 01: Understanding the Talk 00:10:00 Module 02: Getting Prepared to Make the Call 00:07:00 Module 03: Creative Openings 00:07:00 Module 04: Making Your Pitch 00:10:00 Module 05: Handling Objections 00:09:00 Module 06: Sealing the Deal 00:10:00 Module 07: Following Up 00:13:00 Module 08: Setting Goals 00:09:00 Module 09: Managing Your Data 00:09:00 Module 10: Using a Prospect Board 00:10:00 Mock Exam Mock Exam - Ultimate Sales Skill Training 00:20:00 Final Exam Final Exam - Ultimate Sales Skill Training 00:20:00

This Course at a Glance Understand what food hygiene and safety is and know why it matters in ensuring the health and well-being of consumers Identify the key factors involved in maintaining high standards of food safety at food manufacturing places Recognise Food safety risks and hazards that arise throughout different stages of processing, packaging, delivering, serving and storing Discover ways to reduce the hazards and risks associated with the delivery and service of food Recognise several food hazards in the workplace and ways to ensure proper food safety Understand how poor food handling can cause food poisoning and ways to control and prevent it Understand how microorganisms play a vital role in causing foodborne illnesses and food poisoning. Understand how proper waste management is linked to maintaining food hygiene and safety Demonstrate the importance of effective pest control to manage and prevent food pests Learn to identify and resolve several risk areas and loopholes in the maintenance of internal and external parts of the work premises Level 1 Food Hygiene and Safety Course for Catering Overview Maintaining proper Food Hygiene and Safety is not only important to protect your company's name but also portrays a positive message to the consumers that the food you handle is safe for consumption. European Union Regulation (EC) No 852/2004 on food hygiene requires all food handlers to ensure that the food prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. This course is furnished with the latest UK and EU laws, rules and regulations to ensure that you are able to comply with the provisions while maintaining food hygiene and safety practices that satisfy your role. Employers and employees associated with any catering industry are highly encouraged to take this Level 1 Food Hygiene and Safety Course for Catering to gain in-depth knowledge regarding the Food safety risks and hazards that may arise if proper precautions are not taken. This Level 1 Food Hygiene and Safety Course for Catering provides an ideal solution for any staff induction training to ensure all the employees of the catering industry are aware of the risks associated with improper handling of food and ways to prevent and control them. You will gain a good basic understanding of food hygiene standards and food safety law by completing this course, as well as demonstrating that you strive to follow best practices and are proud of it, which will create trust in your clients. Who should take this course? This comprehensive Level 1 Food Hygiene and Safety Course for Catering is suitable for: New employees with minimal or no prior food safety knowledge; Employees handling low-risk or wrapped foods (category A); Front of house employees, such as waiting or check out staff; Back of house employees, such as kitchen porters or warehouse staff. Whether you are an aspiring professional in the field of catering or food-handling industry or simply willing to acquire knowledge about Food Hygiene and Safety management, this extensive Level 1 Food Hygiene and Safety Course for Catering will set you up with the appropriate skills and credentials to outshine in workplaces. Entry Requirements There are no academic entry requirements for this Level 1 Food Hygiene and Safety Course for Catering course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Level 1 Food Hygiene and Safety Course for Catering course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Food Safety Legislation Module 2: Hazards from Delivery to Service Module 3: Risk Control (Prevention of Contamination) Module 4: Pests, Premises and People Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00