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Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Learn advanced joins, folder and workbook integration, and data transformation in our 120-minute course on Microsoft Excel Power Query.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Welcome to the world of Excel 2016 Formulas and Functions, your key to unlocking the full potential of Microsoft Excel. Whether you're a novice or looking to enhance your spreadsheet skills, this course is your passport to becoming an Excel expert. Get ready to excel in Excel! In this engaging program, you'll embark on a journey through the fundamentals of Excel. You'll learn to navigate Excel commands, create and save workbooks, and enter data efficiently. Dive into the world of formulas and functions, where you'll discover how to create and reuse them effectively. With hands-on activities and customizable options, you'll master Excel like never before, making it an indispensable tool for both personal and professional use. Learning Outcomes Navigate Excel commands with ease. Create and manage basic workbooks. Efficiently enter data into Excel. Harness the power of formulas and functions. Customize Excel to suit your needs. Why choose this Excel 2016 Formulas and Functions course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Excel 2016 Formulas and Functions course for? Beginners looking to master Excel. Professionals seeking to enhance their spreadsheet skills. Students wanting to excel in data management. Individuals aiming to boost their productivity. Anyone eager to unlock the potential of Excel 2016. Career path Data Analyst: £25,000 - £55,000 Financial Analyst: £30,000 - £70,000 Business Analyst: £30,000 - £70,000 Accountant: £25,000 - £60,000 Project Manager: £35,000 - £80,000 Office Manager: £25,000 - £45,000 Prerequisites This Excel 2016 Formulas and Functions does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Getting Started with Microsoft Excel 2016 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Basic Formulas and Functions Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Formulas and Functions Activities Create Formulas in a Worksheet 01:00:00 Activity - Create Formulas in a Worksheet 00:05:00 Insert Functions in a Worksheet 00:30:00 Activity - Insert Functions in a Worksheet 00:05:00 Reuse Formulas 00:30:00 Activity - Reuse Formulas 00:05:00 Customize Formula Options 00:30:00 Activity - Customize Formula Options 00:05:00 Assignment Assignment - Excel 2016 Formulas and Functions 00:00:00

Outlook helps you communicate faster with numerous ways to organise your professional email, meetings, and calendar. Discover about Outlook 2007 advanced features, support options, and techniques to help you get more out of your email. Are you ready for a more compelling inbox? This course is designed to provide you with everything you need to know about Microsoft Outlook 2007, which will not only help you organise your emails but it can also assist you in being more efficient and productive at work. Through this course, you will learn the skills, knowledge, and information needed to work with Microsoft Outlook 2007. Enroll now and find out how to organise your emails and files the way you want it. Course Highlights Microsoft Outlook 2007 Advanced is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Microsoft Outlook 2007 Advanced into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Microsoft Outlook 2007 Advanced Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Microsoft Outlook 2007 Advanced is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Microsoft Outlook 2007 Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - Customizing Outlook 01:00:00 Module Three - Adding Word Elements to an E-mail 01:00:00 Module Four - Customizing Your Profile 01:00:00 Module Five - Advanced E-Mail Tasks 01:00:00 Module Six - Advanced Calendar Tasks 01:00:00 Module Seven - Doing More with Tasks 01:00:00 Module Eight - Using Notes 01:00:00 Module Nine - Viewing RSS Feeds 01:00:00 Module Ten - Managing Outlook Data, Part One 01:00:00 Module Eleven - Managing Outlook Data, Part Two 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities- Microsoft Outlook 2007 Advanced CPD & IAO Accredited 00:00:00 Mock Exam Mock Exam- Microsoft Outlook 2007 Advanced 00:20:00 Final Exam Final Exam- Microsoft Outlook 2007 Advanced 00:20:00

Register on the Excel 2016 Formulas and Functions today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Excel 2016 Formulas and Functions course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Excel 2016 Formulas and Functions course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Excel 2016 Formulas and Functions course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Getting Started with Microsoft Excel 2016 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Basic Formulas and Functions Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Formulas and Functions Activities Create Formulas in a Worksheet 01:00:00 Activity - Create Formulas in a Worksheet 00:05:00 Insert Functions in a Worksheet 00:30:00 Activity - Insert Functions in a Worksheet 00:05:00 Reuse Formulas 00:30:00 Activity - Reuse Formulas 00:05:00 Customize Formula Options 00:30:00 Activity - Customize Formula Options 00:05:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Excel Essentials for Office Administrators today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Excel Essentials for Office Administrators is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Excel Essentials for Office Administrators Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Excel Essentials for Office Administrators, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Excel Beginner Identify the Elements of the Excel Interface 00:24:00 Activity - Identify the Elements of the Excel Interface 00:10:00 Create a Basic Worksheet 00:40:00 Activity - Create a Basic Worksheet 00:16:00 Use the Help System@ 00:08:00 Activity - Use the Help System 00:12:00 Create Formulas in a Worksheet 00:08:00 Activity - Create Formulas in a Worksheet 00:10:00 Insert Functions in a Worksheet@ 00:10:00 Activity - Insert Functions in a Worksheet 00:12:00 Reuse Formulas 00:12:00 Activity - Reuse Formulas 00:14:00 Manipulate Data 00:16:00 Activity - Manipulate Data 00:08:00 Insert, Manipulate, and Delete Cells, Columns, and Rows 00:18:00 Activity - Insert, Manipulate, and Delete Cells, Columns, and Rows@ 00:12:00 Search For and Replace Data 00:20:00 Activity - Search For and Replace Data 00:12:00 Spell Check a Worksheet 00:06:00 Activity - Spell Check a Worksheet 00:08:00 Modify Fonts 00:10:00 Activity - Modify Fonts 00:18:00 Add Borders and Colors to Cells 00:12:00 Activity - Add Borders and Colors to Cells 00:14:00 Apply Number Formats 00:30:00 Activity - Apply Number Formats 00:08:00 Align Cell Contents 00:12:00 Activity - Align Cell Contents 00:10:00 Apply Cell Styles 00:00:00 Activity - Apply Cell Styles 00:00:00 Define the Basic Page Layout for a Workbook 00:32:00 Activity - Define the Basic Page Layout for a Workbook 00:08:00 Refine the Page Layout and Apply Print Options 00:18:00 Activity - Refine the Page Layout and Apply Print Options 00:10:00 Format Worksheet Tabs 00:06:00 Activity - Format Worksheet Tabs 00:06:00 Manage Worksheets@ 00:16:00 Activity - Manage Worksheets 00:08:00 Manage the View of Worksheets and Workbooks 00:14:00 Activity - Manage the View of Worksheets and Workbooks 00:06:00 Customize General and Language Options 00:14:00 Activity - Customize General and Language Options 00:10:00 Customize Formula Options 00:04:00 Activity - Customize Formula Options 00:08:00 Customize Proofing and Save Options 00:10:00 Activity - Customize Proofing and Save Options 00:08:00 Customize the Ribbon and Quick Access Toolbar 00:06:00 Activity - Customize the Ribbon and Quick Access Toolbar 00:14:00 Customize the Functionality of Excel by Enabling Add-Ins 00:12:00 Activity - Customize the Functionality of Excel by Enabling Add-Ins 00:12:00 Customize Advanced and Trust Center Options@ 00:08:00 Activity - Customize Advanced and Trust Center Options 00:10:00 Activities and Exercise Files - Microsoft Excel 2016 for Beginners 00:00:00 Excel Intermediate Apply Range Names 00:34:00 Use Specialized Functions 00:44:00 Use Text Functions@ 00:34:00 Use Logical Functions@ 00:22:00 Use Lookup Functions 00:20:00 Use Date Functions@ 00:12:00 Use Financial Functions 00:26:00 Create and Modify Tables 00:26:00 Sort and Filter Data@ 00:26:00 Use Subtotal and Database Functions to Calculate Data 00:34:00 Create Charts 00:30:00 Modify and Format Charts 00:22:00 Create a Trendline 00:22:00 Create Advanced Charts@ 00:34:00 Create a PivotTable 00:38:00 Filter Data by Using Slicers 00:14:00 Analyze Data with PivotCharts 00:20:00 Insert and Modify Graphic Objects 00:38:00 Layer and Group Graphic Objects 00:14:00 Incorporate SmartArt 00:16:00 Customize Workbooks 00:26:00 Manage Themes 00:10:00 Create and Use Templates 00:24:00 Protect Files 00:36:00 Preparing a Workbook for Multiple Audiences 00:34:00 Activities and Exercise Files - Microsoft Excel 2016 Intermediate 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.