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8293 Courses delivered Online

Office Admin and Reception Skills Diploma

4.7(47)

By Academy for Health and Fitness

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock the doors to success with our comprehensive Office Admin and Reception Skills course bundle. With 11 courses in one package, you'll gain the skills and knowledge needed to excel in various administrative roles. The first course in this bundle is QLS-endorsed, and you'll receive a QLS hardcopy certificate for free upon completion, showcasing your achievement. The remaining 10 courses are relevant and CPD-QS accredited, ensuring you receive top-notch training. Learn how to effectively manage meetings, take minutes, strategise for success, enhance your organisational skills, develop leadership qualities, master negotiation techniques, decipher body language, improve communication skills, and gain expertise in document control. Our courses cover a wide range of topics, providing you with a comprehensive understanding of office administration and reception skills. With job demand for skilled administrators and receptionists on the rise, this course bundle equips you with the knowledge and skills that are highly sought after in today's job market. Whether you're a seasoned professional looking to upskill or a newcomer to the field, this course bundle is suitable for anyone looking to enhance their administrative capabilities. Enrol today and unlock new career possibilities! This Office Admin and Reception Skills Bundle Package includes: Course 01:Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 10 Premium Additional CPD QS Accredited Courses - Course 01: Executive and Personal Assistant Training Course Course 02: Minute Taking Course 03: Diploma in Meeting Management Course 04: Strategic Planning Process Course 05: Organisational Skills Course for Administrator Course 06: Leadership Skills Course Course 07: Negotiation Skills Certificate Course 08: The Secrets of Body Language Course 09: Communication Skills Masterclass Course 10: Document Control Why Prefer This Office Admin and Reception Skills Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Office Admin and Reception Skills bundle courses, you will be able to learn: Upon completing the Office Admin and Reception Skills course bundle, you will gain the following skills and knowledge: Effectively manage meetings and take minutes Develop strategic planning processes Enhance organisational skills for efficient administration Demonstrate leadership qualities in a professional setting Master negotiation techniques for successful outcomes Understand the secrets of body language for effective communication Improve communication skills in various contexts Gain expertise in document control for efficient record-keeping ***Curriculum breakdown of Office Admin and Reception Skills*** Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel How is the Office Admin and Reception SkillsBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is ideal for: Individuals seeking to start a career in office administration or reception Current administrators or receptionists looking to upskill and enhance their capabilities Professionals in related fields who want to broaden their skillset Business owners or managers looking to provide training for their administrative staff Anyone interested in gaining comprehensive knowledge of office admin and reception skills Career path This bundle will give you an edge in various professions, such as: Office Administrator Receptionist Executive Assistant Personal Assistant Meeting Coordinator Document Controller Communication Specialist According to the latest data, professionals in these roles earn competitive salaries in the UK, ranging from £20,000 to £40,000 or more, depending on experience and location. Certificates Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Hard copy certificate - Included After successfully completing thecourse, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

Office Admin and Reception Skills Diploma
Delivered Online On Demand4 weeks
£159

University First and Second Year - Diploma in Business Management (Level 4&5) - Pathway to BA (Hons) Business Management

4.9(261)

By Metropolitan School of Business & Management UK

University First and Second Year - Diploma in Business Management (Level 4&5) - Pathway to BA (Hons) Business Management Level 4 Diploma in Business Management - 8 -12 months - 120 Credits Level 5 Diploma in Business Management - 8 - 12 months - 120 Credits Level 4 is the equivalent of the first year of a Bachelor’s Degree programme. it provides students with 120 university credits upon completion. Level 5 is the equivalent to the second year of a Bachelor’s Degree programme, it provides students with 120 university credits upon completion. It is also equivalent to an HND diploma. Course Details Each module consists of 40 guided learning hours of material with an additional 30-50 hours worth of optional materials which comprise of recommended exercises, recommended readings and internet resources. Within the modules are self-testing exercises. You must take care in answering these. Although they are not marked nor do they count towards your final assessment, the marking is tested against your scoring on the final assessment to check for consistency of score. The modules are written against prescribed learning outcomes defined by the Qualifications and Credit Framework (QCF) administered by Ofqual, the Government appointed regulator. In addition, the learning outcomes are articulated against MSBM Awarding Bodies curriculum who is a recognised awarding body monitored and assessed by QAA, the Quality Assurance Agency, the Government appointed quality assurance body. Successful completion of the full Level 4/5 Extended Diploma in Business Management and final year of an accredited Undergraduate Degree programme, will give students the right credentials to go on and apply for a job in marketing, accounting, human resources, management or business consultancy. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. University Progression University Top-up On completion of this course, students have the opportunity to complete a Bachelors degree programme from a range of UK universities. The top-up programme can be studied online or on campus. The top-up comprises the final 120 credits which consist of either a dissertation or a dissertation and one module. Examples of University Progression BA (Hons) in Business Management (top-up) awarded by the University of Chichester delivered through London Graduate School.  Anglia Ruskin University - BA (Hons) Management (Top-Up). Entry Requirements For entry into Level 4 or 5 Diploma in Business Management, learners must possess the following: * Relevant/Local Board of Examination Result in your Country, which must include at least 5 'C' Grades in English and 4 other subjects. * Mock Examination Result can also be accepted for initial Conditional Admission, pending the release of the Board of Examination Result. (This is assessed on a case by case basis) * Learner must be 18 years or older at the start of the Course. OR * Mature Learners (21 years or older) with work experience in supervisory, leadership or management roles. (This is assessed on a case by case basis). Workshops Workshops are conducted by live webinars for online students. Classroom workshops are available if there is a local branch in your country. Speak our course advisors on this subject. Visa Requirements There is no Visa requirement for this programme.

University First and Second Year - Diploma in Business Management (Level 4&5) - Pathway to BA (Hons) Business Management
Delivered OnlineFlexible Dates
£6,000

Microsoft Excel Advanced Certificate

By OnlineCoursesLearning.com

Microsoft Excel Advanced Course Please Note: This course uses the Windows version of Microsoft Office 2016. Any other versions will have some differences in the functions. The Microsoft (MS) Excel Certification Level 3 Course is the most comprehensive of the three Excel courses presented here. If a team member has successfully completed the Level 1 and Level 2 courses, they will be fully prepared to start the Level 3 course. Formulae or functions are what advanced users of Excel want from this tool. When you use formulae, not only can you see the data that you require for your work, you can also analyse it and get answers to complex questions. Although anyone with some Excel knowledge can use formulae, such as SUM, a user who has the advanced Excel skills presented in this course will use other formulae, both alone and combined, such as MATCH, INDEX, DSUM and VLOOKUP. In addition to knowing and using these formulae, an advanced user of Excel knows how to debug these formulae, how to audit them and how to choose the perfect formula for the particular task to be carried out.   What's Covered in the Course? Any staff member choosing to study this course can expect to gain the following skills: How to set A Password to an Excel document; VLOOKUP Advanced formula options and manipulations; Other advanced functions: OR, AND, CHOOSE, INDIRECT, REPLACE, LEN, LEFT, FIND; Functions of CEILING, CORREL, DATEDIF, DATEVALUE, DAVERAGE and EDATE; Colouring a column and row with a formula; Highlighting a cell with a formula; Functions of ISODD, ISNUMBER, ISTEXT, ISLOGICAL, ISNONTEXT, ISERR and ISBLANK; Functions of DGET, DMAX, DPRODUCT, DCOUNTA, DCOUNT and DSUM; How to calculate depreciation in Excel, including SLN depreciation and SYD depreciation; Calculating loan IPMT and EMI; Functions of DATEDIF, DATEVALUE, EDATE, EOMONTH, MATCH and INDEX; Full explanation of the INDEX and MATCH functions; Looking up data; Selecting only cells containing comments; Hiding formulae; Automatically inserting serial numbers;   The employee will also learn about calculating depreciation, calculating interest and calculating IPMT and EMI for loans, all by using Excel functions. The course features information on INDEX and MATCH functions, which is important in certain industries and roles. It also shows learners how to use the CHOOSE formula and how to create special charts. What are the Benefits of the Course? Upon completion of the Level 3 course, the employee will have access to the full functionality of Excel and will know how to use all of its formulae, functions and capabilities; The Level 3 Excel course is designed for 'power' users, but not only for programmers and those interested in financial modelling; Competent Excel users add huge value to an organisation, through advanced data analysis.

Microsoft Excel Advanced Certificate
Delivered Online On Demand
£50

Level 2 Certificate in Behaviour that Challenges in Children - CPD Accredited

By Training Tale

Level 2 Certificate in Behaviour that Challenges in Children Course Online The main goal of this Level 2 Certificate in Behaviour that Challenges in Children course is to increase learners' awareness and understanding of challenging behaviour in children and its consequences. You will be able to identify the challenges and whether they pose a risk to the child or others, reducing the child's standard of living. By completing this Level 2 Certificate in Behaviour that Challenges in Children course, you will gain in-depth knowledge of challenging behaviour, which will help you progress onto other relevant qualifications and into relevant employment in the health and social care sector. It could be beneficial to students working in educational settings. Enrol on our exclusive Level 2 Certificate in Behaviour that Challenges in Children course today and involve yourself in the major behavioral challenges that children may face and be the true hero by assisting them in controlling their behaviour in the most appropriate manner. Special Offers of this Level 2 Certificate in Behaviour that Challenges in Children Course This Level 2 Certificate in Behaviour that Challenges in Children Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Behaviour that Challenges in Children Course Instant access to this Level 2 Certificate in Behaviour that Challenges in Children Course Get FREE Tutor Support from Monday to Friday in this Level 2 Certificate in Behaviour that Challenges in Children Course Courses are included in this Level 2 Certificate in Behaviour that Challenges in Children Course Course 01: Level 2 Certificate in Behaviour that Challenges in Children Course 02: Care and support for Vulnerable Children Course 03: Level 2 Certificate in Understanding Common Childhood Illnesses Affecting Children [ Note: Free PDF certificate as soon as completing the Level 2 Certificate in Behaviour that Challenges in Children Course] Level 2 Certificate in Behaviour that Challenges in Children Course Online Industry Experts Designed this Level 2 Certificate in Behaviour that Challenges in Children Course into 04 detailed modules. Course Curriculum of Level 2 Certificate in Behaviour that Challenges in Children Course Module 01: Understand Behaviour That Challenges Module 02: Understand How to Support Positive Behaviour Module 03: Understand the Importance of Effective Communication and the Management of Behaviour That Challenges Module 04: Understand the Role of Reflection and Support for Those Involved in Incidents of Behaviour That Challenges Assessment Method of Level 2 Certificate in Behaviour that Challenges in Children Course After completing each module of the Level 2 Certificate in Behaviour that Challenges in Children Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 2 Certificate in Behaviour that Challenges in Children Course After completing the MCQ/Assignment assessment for this Level 2 Certificate in Behaviour that Challenges in Children course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Certificate in Behaviour that Challenges in Children Course Online There are no specific recommended prior learning requirements for Level 2 Certificate in Behaviour that Challenges in Children qualification. Learners who have already completed a Level 1 qualification in healthcare, social care, childcare, or supporting learning may find it useful. Requirements Level 2 Certificate in Behaviour that Challenges in Children Course Online Students who intend to enrol in this Level 2 Certificate in Behaviour that Challenges in Children Course must meet the following requirements: Level 2 Certificate in Behaviour that Challenges in Children: Good command of the English language. Level 2 Certificate in Behaviour that Challenges in Children: Must be vivacious and self-driven Level 2 Certificate in Behaviour that Challenges in Children: Basic computer knowledge. Level 2 Certificate in Behaviour that Challenges in Children: A minimum of 16 years of age is required Career path Level 2 Certificate in Behaviour that Challenges in Children Course Online This Level 2 Certificate in Behaviour that Challenges in Children course will provide you with all of the theoretical knowledge you will need to excel in the relevant field. After completing this course, you will be equipped with a wide range of skills needed to secure a position in the sector. Certificates Certificate of completion Digital certificate - Included

Level 2 Certificate in Behaviour that Challenges in Children - CPD Accredited
Delivered Online On Demand18 hours
£12

Disability Assessor Training

4.9(27)

By Apex Learning

Disability Assessor Training Give a compliment to your career and take it to the next level. This Disability Assessor Training Will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Disability Assessor Training Bundle will help you stay ahead of the pack. Throughout the Disability Assessor Training Programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Disability Assessor Training Course, you will get 11 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Disability Assessor Training Bundle Consists of the following Premium courses: Courses are included in this Disability Assessor Training Bundle? Course 01: Disability Assessor Training Course 02: Neuropsychology and Development of Children Course 03: Understanding Autism Awareness and Diagnosis Course 04: Dyslexia Awareness Course Course 05: Cerebral Palsy Awareness Course 06: Child Language Disorder (CLD) Course 07: British Sign Language (BSL) Level 1 & 2 Course 08: Home Based Childcare Course Course 09: Level 3 Mental Health and Adolescent Course Course 10: Domestic Violence and Abuse Awareness - Level 2 Course 11: Safeguarding Children Level 3 Enrol now in Disability Assessor Training To advance your career, and use the premium study materials from Apex Learning. Disability Assessor Training The Disability Assessor Training bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Disability Assessor Training Expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Disability Assessor Training Bundle. Requirements Disability Assessor Training Our Disability Assessor Training is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This Disability Assessor Training course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. Career path Disability Assessor Training Having this Disability Assessor Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Disability Assessor Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Disability Assessor Training
Delivered Online On Demand
£45

Metaphysics Diploma (Online)

4.9(27)

By Apex Learning

Give a compliment to your career and take it to the next level. This Metaphysics Diploma (Online) bundlewill provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Metaphysics Diploma (Online)bundle will help you stay ahead of the pack. Throughout the Metaphysics Diploma (Online)programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Metaphysics Diploma (Online) course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Metaphysics Diploma (Online) Bundle Consists of the following Premium courses: Course 01: Metaphysics Course 02: Particle Physics Course 03: Augmented Reality Course 04: Astronomy Fundamentals Course 05: Meteorology Course 06: Ultimate Geology Course Course 07: Aerospace Engineering Course 08: Data Center Training Essentials: Mechanical & Cooling Course 09: Calculus Level 1 - Learn Differentiation Course 10: Archaeology Course 11: Stress Management Training Enrol now in Metaphysics Diploma (Online) to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Metaphysics Diploma (Online) expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum: Metaphysics: Module 01: Introduction to Metaphysics Module 02: Core Subjects of Metaphysics Module 03: History of Metaphysics Module 04: Fundamental Questions of Existence Module 05: New Age Movement and Metaphysics Module 06: Metaphysics and the Supernatural Module 07: Metaphysics, Religion and Occultism Module 08: Other Metaphysical Concepts ***And 10 more courses*** CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Metaphysics Diploma (Online) bundle. Requirements This Metaphysics Diploma (Online) course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Metaphysics absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Metaphysics Diploma (Online)
Delivered Online On Demand
£39

Educational Psychology and SEN Teaching - CPD Certified Diploma

5.0(1)

By Skill Up

Flat Sale: 50% OFF! CPD Certified| 33-in-1 Diploma Bundle| Gifts: Free 33 PDF Certificates| Lifetime Access

Educational Psychology and SEN Teaching - CPD Certified Diploma
Delivered Online On Demand7 days
£249.99

Customer Service Diploma Level 2 & 3

5.0(5)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand1 hour 42 minutes
£10

Customer Service Diploma Level 2 & 3

5.0(5)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand1 hour 42 minutes
£10

Level 2: Understanding the Safe Handling of Medication in Health & Social Care

By Training Tale

This certificate is intended for students who want to improve their knowledge of medication safety. They might be learners who want to obtain this training in order to advance to higher education or learners who wish to study this course in order to complement other studies. The purpose of this Level 2: Understanding the Safe Handling of Medication in Health & Social Care course is to provide everyone who is involved in the care sector with the essential knowledge required to provide the best professional approach to the managing and safe handling of medicines. There are no specific recommended prior learning requirements for this qualification. However, students who have already completed a Level 1 certificate may find this Level 2: Understanding the Safe Handling of Medication in Health & Social Care a helpful course and easy to understand. Experts say that more than half of all medication is prescribed, delivered, or sold incorrectly annually. In addition, half of all patients in the UK do not know the proper way of taking their medicine appropriately. These facts may frequently have devastating effects, especially when medicine falls into the hands of the wrong people. By finishing this, Level 2: Understanding the Safe Handling of Medication in Health & Social Care course, you will not only obtain a recognized certificate, but you will also build and improve your knowledge and abilities in medication handling in health and social care. This course gives students a detailed understanding of medicines. Prescription medicine is one that may only be provided to a patient with the written permission of a licensed health practitioner. Prescription medications include blood pressure drugs, cancer medications, and severe pain relievers. Medication is the term used to describe the drugs and or medical devices used to treat or prevent medical disorders and is effective for use without a doctor's prescription. Level 2: Understanding the Safe Handling of Medication in Health & Social Care course gives students a general understanding of different types of medication and their usage. You must be familiar with the names of your medicines as well as the crucial facts about how they operate. Some medications, for example, may have negative interactions with certain foods, other medications, or even nutritional supplements, making you very sick. Take the time to educate yourself with the help of this bundle Level 2: Understanding the Safe Handling of Medication in Health & Social Care course to enhance your knowledge. Learning Outcomes After completing this course, the learner will be able to: Gain a general understanding of different types of medication and their use. Gain in-depth knowledge of the procedures for obtaining, storing, administering and disposing of medication. Understand the legislation and the audit process related to medication and issues of responsibility and accountability. Understand the record-keeping process for medication. Why Choose Level 2: Understanding the Safe Handling of Medication in Health & Social Care Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Level 2: Understanding the Safe Handling of Medication in Health & Social Care Bundle Course Course 01: Level 2 - Safe Handling of Medication in Health & Social Care Course 02: Level 6 Diploma in Health and Social Care Management Course 03: Level 5 Mental Health Care - MCA and DOLS Course 04: Level 3 Diploma in Healthcare Support Course 05: Level 2 Health & Care Course 06: Level 2 Award in Support Work in Schools and Colleges Course 07: Level 2 Certificate in Understanding Children and Young People's Mental Health Course Course 08: Safeguarding Vulnerable Adults Training Course 09: Social Worker: Social Work Diploma Course 10: Drug and Alcohol Awareness Training Course 11: Adults Support Worker Course ***Other Benefits of Level 2: Understanding the Safe Handling of Medication in Health & Social Care Bundle Course Free 11 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2: Understanding the Safe Handling of Medication in Health & Social Care course] From the Level 2: Understanding the Safe Handling of Medication in Health & Social Care course students will gain a detailed understanding of medicine. Understand that heat, air, light, and moisture can all harm medicines. If you do not know about the correct way of storing medicines, your knowledge would be incomplete. Medicines should always be kept in a cold, dry area. One needs to store it in a dresser drawer or a cabinet, for example, away from the stove, sink, and any hot appliances. Medicine can also be kept in a storage container, on a shelf, or in a cold closet. Moreover, the course also covers the topic of the correct way of disposing of medicines. However, a better knowledge of disposing of medicines reduces the risk of accidental poisoning. The course teaches students how to deliver medications safely, and how to guarantee that record keeping, and audits are performed appropriately. Level 2: Understanding the Safe Handling of Medication in Health & Social Care bundle course contains all of the teachings that you can simply understand and use to your abilities easily. For individuals attempting to make a profession in this field, it will help them to understand the basics and to educate them fully. The Level 2: Understanding the Safe Handling of Medication in Health & Social Care qualification covers the different medications and their applications. You will also learn how to administer medicines safely, and how to ensure that record-keeping and audits are completed properly. So, enroll now without any further delay to complete our exclusive bundle Level 2: Understanding the Safe Handling of Medication in Health & Social Care course. Course Curriculum of- *** Level 2: Understanding the Safe Handling of Medication in Health & Social Care *** Module 1: Understand Medication and Prescriptions Understand the use of different types of medication Understand how medicines are classified Understand legislation and guidelines related to medication Understand the roles of self and others in the medication process Know how to access information about medication Module 2: Supply, Storage and Disposal of Medication Understand how medicines are supplied and obtained Know the requirements for storing medication Understand the requirements for the safe disposal of medication Module 3: Understand the Requirements for the Safe Administration of Medication Understand the legislation and guidance in relation to administration of medicine Understand the preparation to be taken prior to administering medication Understand how medication is administered safely and in a way that meets individual needs Understand how to support individuals to administer their own medication Understand the procedures to follow when there are problems with the administration of medication Understand how the effects of medication are monitored Module 4: Record Keeping and Audit Processes for Medication Understand the audit process in relation to medication transactions and stock levels Understand how information is recorded and confidentiality maintained Understand own role in relation to accountability and responsibility Understand the importance of safeguarding individuals in relation to medication use --------------------- ***BUNDLE Courses Curriculum: Course 01: Level 6 Diploma in Health and Social Care Management Module 01: A Quick Overview of Health and Social Care Module 02: Understanding Healthcare Module 03: Understanding Social Care Module 04: The UK Health System Module 05: Care and Support Planning Module 06: Person-Centred Care Module 07: Communication in Health and Social Care Module 08: Developing Effective Communication Skills Module 09: Developing Listening Skills Module 10: Understanding the Promotion of Equality, Diversity and Rights in Health and Social Care Setting Module 11: Responsibilities for Health and Safety Module 12: Safeguarding in Social Care Module 13: Identifying Social Risk and Needs in Health Care ----------------------- Course 02: Level 5 Mental Health Care - MCA and DOLS Module 01: An Overview of Mental Capacity Act Module 02: Assessment of Mental Capacity Module 03: How to make Best Interest Decision Module 04: Mental Capacity Advocates and Forward Planning Module 05: Treatment Protocols for People Who Lack Capacity Module 06: Confidentiality and Record Keeping Module 07: Public Bodies and Services Created by MCA Act 2005 Module 08: Interface with Legislation, Policy and Procedures Module 09: Deprivation of Liberty Safeguards Module 10: Lawful Deprivation Module 11: Legal Background to DOLS Module 12: The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Module 13: Liberty Protection Safeguards (LPS) ----------------------- Course 03: Level 3 Diploma in Healthcare Support Module 01: Promote Personal Development in Care Settings Module 02: Promote Safeguarding and Protection in Care Settings Module 03: Promote Health, Safety and Wellbeing in Care Settings Module 04: Understand Mental Well-Being and Mental Health Promotion Module 05: Causes and Spread of Infection Module 06: Promote Communication in Care Settings Module 07: Responsibilities of a Care Worker Module 08: Promote Effective Handling of Information in Care Settings Module 09: Understand Mental Health Problems Module 10: The Principles of Infection Prevention and Control Module 11: Cleaning, Decontamination and Waste Management Module 12: Duty of Care in Care Settings Module 13: Promote Equality and Inclusion in Care Settings Module 14: Promote Person-Centred Approaches in Care Settings Module 15: Study Skills for Senior Healthcare Support Workers Module 16: Undertake Personal Hygiene Activities with Individuals Module 17: Implement Therapeutic Group Activities Module 18: Obtain a Client History Module 19: Care for the Elderly Module 20: Understand Mental Health Interventions Module 21: Understanding Suicide Interventions ----------------------- Course 04: Level 2 Health & Care Module 01: An Overview of the Safety in the Workplace Module 02: What is a Hazard Module 03: Rectifying Hazards Module 04: Implementing Proactive Measures Module 05: How to Prepare and Undertake a Safety Plan ----------------------- Course 05: Level 2 Certificate in Preparing to Work in Adult Social Care ----------------------- Course 06: Level 2 Award in Support Work in Schools and Colleges ----------------------- Course 07: Healthcare Management Training ----------------------- Course 08: Safeguarding Vulnerable Adults Training ----------------------- Course 09: Social Worker: Social Work Diploma ----------------------- Course 10: Adults Support Worker Course ----------------------- Course 11: Mental Health Support Worker Assessment Method After completing each module of the Level 2: Understanding the Safe Handling of Medication in Health & Social Care, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This qualification is ideal for students who want to improve their knowledge of the safe handling of medicines. They might be learners who want to access this training in order to advance to higher-level qualifications or learners who want to study this programme to complement other studies. Requirements There are no specific requirements for this Level 2: Understanding the Safe Handling of Medication in Health & Social Care course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Level 2: Understanding the Safe Handling of Medication in Health & Social Care course is designed for anyone who wants to start a career in care and wishes to handle medication. It can lead to roles such as Care Worker or Pharmacy Assistant. Certificates Certificate of completion Digital certificate - Included

Level 2: Understanding the Safe Handling of Medication in Health & Social Care
Delivered Online On Demand5 days
£79