Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Entry Level Award in Dog Training and Husbandry (Entry 3) Course Online This Entry Level Award in Dog Training and Husbandry (Entry 3) aims to provide candidates with the knowledge and understanding required to pursue a career in canine care. Learners will understand the fundamentals of canine anatomy, physiology, and behaviour and will be able to provide physical enrichment for canines in their care. This Entry Level Award in Dog Training and Husbandry (Entry 3) course begins with fundamental knowledge of Dog Training and Husbandry and progresses to share expert knowledge. This course will provide you with a comprehensive understanding of Dog Training and Husbandry, including key concepts, strategies for using it, and in-depth knowledge. The Entry Level Award in Dog Training and Husbandry (Entry 3) is completely online. With a smart device and the internet, you can access this Entry Level Award in Dog Training and Husbandry (Entry 3) course from anywhere in the world. This Entry Level Award in Dog Training and Husbandry (Entry 3) Course is made up of a series of easy-to-digest, in-depth modules that will provide you with a detailed, expert level knowledge. This course will help you improve your CV, impress potential employers, and differentiate yourself from the crowd. Now is the time to enrol in this Entry Level Award in Dog Training and Husbandry (Entry 3) Course and learn from the best in the field! Learning Outcomes After completing this Entry Level Award in Dog Training and Husbandry (Entry 3) Course, learner will be able to: Gain a thorough understanding of how to care for a dog Gain in-depth knowledge about dog anatomy, physiology and behaviour Understand canine first aid Understand dog sports Understand Dog Training Methods. Why choose this Entry Level Award in Dog Training and Husbandry (Entry 3) Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Entry Level Award in Dog Training and Husbandry (Entry 3) Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Entry Level Award in Dog Training and Husbandry (Entry 3) Course. Main Course: Entry Level Award in Dog Training and Husbandry (Entry 3) Course Free Courses Course 01: level 5 Animal care course Course 02: Dog First Aid Course 03: Level 5 Animal Care & Nutrition [ Note: Free PDF certificate as soon as completing Entry Level Award in Dog Training and Husbandry (Entry 3) Course] Entry Level Award in Dog Training and Husbandry (Entry 3) Course Online Course Curriculum of Entry Level Award in Dog Training and Husbandry (Entry 3) Course Module 01: Caring for a dog Module 02: Dog Anatomy, Physiology and Behaviour Module 03: Canine First Aid Module 04: Dog Sports Module 05: Dog Training Methods Assessment Method of Entry Level Award in Dog Training and Husbandry (Entry 3) Course After completing each module Entry Level Award in Dog Training and Husbandry (Entry 3) Course, you will get MCQ quizzes to assess your learning. You will move through the later modules upon successful completion (60% correct answer at least) of the quiz test. 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Requirements Entry Level Award in Dog Training and Husbandry (Entry 3) Course Online To enrol in this Entry Level Award in Dog Training and Husbandry (Entry 3) Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Entry Level Award in Dog Training and Husbandry (Entry 3) Course. Be energetic and self-motivated to complete our Course. Basic computer Skill is required to complete our Entry Level Award in Dog Training and Husbandry (Entry 3) Course. If you want to enrol in our Entry Level Award in Dog Training and Husbandry (Entry 3) Course, you must be at least 15 years old. Career path Entry Level Award in Dog Training and Husbandry (Entry 3) Course Online This Entry Level Award in Dog Training and Husbandry course will lead you to many different career opportunities, here are few prospects: Dog Trainer - £23,349 per year Dog sitter - £24,000 per year Dog Behaviorist Counsellor - £25,000 per year
Business Management: Business Management Course Online Do you aspire to be a part of the corporate management team? Do you want to start your own business? If yes, then this course is for you! This Business Management: Business Management Course is divided into several in-depth modules to provide you with the most convenient and rich learning experience possible. The qualification allows students to learn new skills and gain new knowledge through a variety of topics. You will learn strategies for building strong work teams, delegating work, managing business risks, change, workplace conflict, and customer service. Learning Objectives You will be able to do the following at the end of the Business Management: Business Management Course: Learn everything there is to know about business management and why it is so important. Familiarize yourself with all of the terms used in the field of business management. Promote organizational direction, learn and apply leadership and management theory. Develop a variety of important skills, such as communication, negotiation, and dispute resolution. Learn about project management, risk management, supply chain management, and human resource management. Determine the personal and technical abilities needed to achieve strategic goals. Create a solid personal development strategy. Learn how to run a company strategically. Examine the company laws and regulations in the United Kingdom. Create an action plan for your business. This Business Management: Business Management Course is designed to provide students with essential knowledge about business and management, as well as their role in modern organisations. By the end of this course, you will have a solid understanding of project management, planning and forecasting operations, performance management, negotiation techniques and human resource management. 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Courses Including with this Business Management: Business Management Course Course 01: Level 7 Business Management Course 02: Level 5 Diploma in Business Analysis Course 03: Level 2 Diploma in Business Administration Course 04: Level 3 Business Administration Others benefit Included with Business Management: Business Management Course Free 4 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Business Management: Business Management Course] Business Management: Business Management Course Online This Business Management: Business Management Course consists of 13 modules. 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Airport Operations: Airport Operations Course Online Unlock the Power of Airport Operations: Airport Operations Course: Enrol Now! Airport managers are critical components of any airport, as they are responsible for the upkeep of terminals, runways, and other buildings, as well as ensuring that everything within the airport is in good working order. The role of an airport manager is extensive, and airport managers are in high demand. This Airport Operations: Airport Operations Course will teach you everything you need to know to become a successful airport manager. You will learn about the most recent international and national aviation laws and regulations as part of this Airport Operations: Airport Operations Course. The Airport Operations: Airport Operations Course will teach you how to meet the unique and dynamic requirements of today's global airport management environment. 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Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Airport Operations: Airport Operations Course. Main Course: Level 5 Diploma in Airport Management Free Courses included with Airport Operations: Airport Operations Course: Course 01: Level 7 Operations Management Course 02: Level 4 Time Management Course Course 03: Level 7 Diploma in Facilities Management Special Offers of this Airport Operations: Airport Operations Course: This Airport Operations: Airport Operations Course includes a FREE PDF Certificate. 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Course Curriculum of Level 5 Diploma in Airport Management Module 01: Aviation Law and Regulation Module 02: Aviation Economics and Forecasting Module 03: Airfield Design, Configuration and Management Module 04: Airport Systems Planning and Design Module 05: Airport Management and Performance Module 06: The Airport–Airline Relationship Module 07: Airline Business Models Module 08: Airline Pricing Strategies Module 09: Airline Passengers Module 10: Airline Scheduling and Disruption Management Module 11: Airline Finance Module 12: Aviation Safety and Security Module 13: Airspace and Air Traffic Management Module 14: Aircraft Manufacturing and Technology Module 15: Air Cargo and Logistics Module 16: Airlines, Information Communication Technology and Social Media Module 17: Environmental Impacts and Mitigation Module 18: Human Resource Management and Industrial Relations Module 19: Air Transport Marketing Module 20: Air Transport in Remote Regions Assessment Method of Airport Operations: Airport Operations Course After completing Airport Operations: Airport Operations Course, you will get quizzes to assess your learning. 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Early Years: Attachment Theory in the Early Years Are you eager to form a close bond with others and have a substantial impact on their level of happiness and contentment? Through the attachment theory in the Early Years course, you can get a thorough understanding of how to develop a closer relationship with a kid at a young age. The Attachment Theory in the Early Years addresses the many forms of attachment. As well as this Attachment Theory in the Early Years course teaches how to develop ties with parents. Controlling children's wants and attachment behaviours is also covered in the Attachment Theory in the Early Years training. Additionally, this Attachment Theory in the Early Years course teaches how to support young children's mental health, love, and care. Overall, this Attachment Theory in the Early Years course helps you develop a healthier lifestyle, get more self-assurance, and share your concern for raising a child. Enrol in this course right away to unleash your potential on the Power of Attachment Theory in the Early Years! Learning Outcomes of Attachment Theory in the Early Years After completing the Attachment Theory in the Early Years course, the learner will be able to – Understand the theory of attachment through this Attachment Theory in the Early Years course. This Attachment Theory in the Early Years course describes the types of attachment. Learn how to control children’s behaviour with the help of this Attachment Theory in the Early Years course. The Attachment Theory in the Early Years helps to gain a deep knowledge of how to raise a child in their early life. Special Offers of this Early Years: Attachment Theory in the Early Years Course This Early Years: Attachment Theory in the Early Years Course includes a FREE PDF Certificate. Lifetime access to this Early Years: Attachment Theory in the Early Years Course Instant access to this Early Years: Attachment Theory in the Early Years Course Get FREE Tutor Support to this Early Years: Attachment Theory in the Early Years Course Early Years: Attachment Theory in the Early Years Unlock the secrets of nurturing relationships with our Early Years: Attachment Theory in the Early Years course. This comprehensive program explores the various forms of attachment, providing you with essential insights into developing strong bonds with parents. The Early Years: Attachment Theory in the Early Years course covers effective strategies for managing children's needs and attachment behaviors, empowering you to foster secure connections. Additionally, you'll learn how to support young children's mental health with love and care. By enrolling in the Early Years: Attachment Theory in the Early Years course, you’ll cultivate a healthier lifestyle, gain confidence, and enhance your ability to nurture and raise children effectively. Who is this course for? Early Years: Attachment Theory in the Early Years This Attachment Theory in the Early Years course is ideal for everyone who is concerned about children's welfare. Requirements Early Years: Attachment Theory in the Early Years To enrol in this Early Years: Attachment Theory in the Early Years Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Early Years: Attachment Theory in the Early Years Course. Be energetic and self-motivated to complete our Early Years: Attachment Theory in the Early Years Course. Basic computer Skill is required to complete our Early Years: Attachment Theory in the Early Years Course. If you want to enrol in our Early Years: Attachment Theory in the Early Years Course, you must be at least 15 years old. Career path Early Years: Attachment Theory in the Early Years After completing this Attachment Theory in the Early Years course, you may be able to pursue a variety of promising career opportunities.
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