10953 Courses delivered Online

Description: Customer service and the success of a company are interdependent. By offering excellent customer service, you can retain customers and grow your business. The Customer Care Training course combines all the essential knowledge in detail to enable you to become progressing in the competitive and dynamic customer care field. You will introduce to the most-needed skills to master the position as a customer care assistant or receptionist. Explore the necessity of having a customer service standards which indirectly reflects your brand's values. This course provides an excellent base for high-quality customer care to stay ahead in the robust and competitive job market, Upon successful completion of the course, you'll be able to handle issues for customers and do your best to ensure they are satisfied. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Care Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Care Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Assessment Assignment - Customer Care Training 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Care Home course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Care Home course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Care Home course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Care Homecourse with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Care Home course to excel! Curriculum Module 01: Introduction Module 02: Rights and Responsibilities Module 03: Role as A Caregiver Module 04: Important Principles and Policies Module 05: Understanding Child Development Module 06: Care for Children Module 07: Healthy Food, Healthy living Module 08: Keeping Children Healthy and Safe Module 09: Child Protection Module 10: Understanding Legal, Professional Standards of Practice and Ethical Aspects Part - 1 Module 11: Understanding Legal, Professional Standards of Practice and Ethical Aspects Part - 2 Module 12: Safeguarding Vulnerable Individuals Module 13: Health and Safety Responsibilities Module 14: Risk Management Module 15: Introduction to the Care Planning Process Module 16: Planning With the Individual in Need Module 17: Concept Mapping Module 18: Implementing and Evaluating Module 19: Maintaining Medical Records Module 20: Care Planning Policy in the UK Module 21: Confidentiality and Record-Keeping Module 22: Safeguarding Children, Young People and Their Families Module 23: Supporting a Healthy Pregnancy Module 24: Maternity Care Assistance To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Care Hometraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Accreditation All of our coursesare fully accredited, including this Care Home course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Care Home course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 15 CPD hours / points Accredited by CPD Quality Standards Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Welcome to the gateway of healthcare enlightenment, where the course 'Basic Principles of Health Care Delivery' is not just a curriculum; it's a narrative of empathy and proficiency. In Module 01, step into the realm of equality, diversity, and discrimination, setting the stage for a healthcare journey that values inclusivity. Module 02 unfolds like a legal drama, acquainting you with acts, legislations, and policies that shape the ethical landscape of healthcare. As you traverse through the heart of Module 03, embrace the art of the person-centred approach, understanding that healthcare is not just a science; it's a compassionate relationship. The course takes a deep dive into holistic care in Modules 04 to 06, exploring topics from supporting wellbeing to navigating complex-sensitive situations with a focus on thoughtful decision-making. Join this transformative odyssey where each module is a stepping stone towards becoming a healthcare professional with a profound understanding of the principles that underpin compassionate care. Learning Outcomes Gain a nuanced understanding of equality, diversity, and discrimination in healthcare settings. Navigate the intricate web of acts, legislations, and policies that govern healthcare practices. Cultivate a person-centred approach, fostering compassionate and individualized patient care. Acquire the skills to support wellbeing and enhance the overall health of individuals. Develop expertise in self-esteem and risk assessment, crucial for personalized healthcare strategies. Why choose this Basic Principles of Health Care Delivery course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Basic Principles of Health Care Delivery course for? Aspiring healthcare professionals seeking foundational knowledge in healthcare delivery. Individuals interested in contributing to a healthcare system that values equality and diversity. Caregivers and support staff aiming to enhance their skills in person-centred care. Those passionate about creating a positive impact on the wellbeing of individuals. Anyone intrigued by the complexities of decision-making in healthcare. Career path Healthcare Coordinator: £25,000 - £40,000 Patient Advocate: £28,000 - £45,000 Wellbeing Support Specialist: £26,000 - £42,000 Equality and Diversity Officer in Healthcare: £30,000 - £48,000 Health Policy Analyst: £32,000 - £50,000 Clinical Decision Support Specialist: £34,000 - £52,000 Prerequisites This Basic Principles of Health Care Delivery does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Basic Principles of Health Care Delivery was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Equality, Diversity & Discrimination Introduction to Equality, Diversity & Discrimination 00:18:00 Module 02: Acts and Legislations, Policies Acts and Legislations, Policies 00:19:00 Module 03: Person-Centred Approach Person-Centred Approach 00:16:00 Module 04: Support Wellbeing Support Wellbeing 00:16:00 Module 05: Self-esteem and Risk Assessment Self-esteem and Risk Assessment 00:18:00 Module 06: Complex-Sensitive Situation and Decision Making Complex-Sensitive Situation and Decision Making 00:16:00

Overview This comprehensive course on Nanny Care Worker will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Nanny Care Worker comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Nanny Care Worker. It is available to all students, of all academic backgrounds. Requirements Our Nanny Care Worker is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 03:50:00 total length •Introduction to Nanny Care Workers: 00:23:00 •Understanding Child Development: 00:24:00 •Care for Children: 00:25:00 •Healthy Food, Healthy Living: 00:24:00 •Keeping Children Healthy & Safe: 00:31:00 •Early Years Provision: 00:19:00 •Establishing Relationship and Routines: 00:16:00 •Time Management for Nannies: 00:18:00 •Nanny's Job Profile: 00:30:00 •Establishing a Nanny's Career: 00:20:00

Overview This comprehensive course on COVID-19 Critical Care will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This COVID-19 Critical Care comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this COVID-19 Critical Care. It is available to all students, of all academic backgrounds. Requirements Our COVID-19 Critical Care is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 8 lectures • 02:47:00 total length •Coronavirus- The Outbreak: 00:19:00 •Deteriorating Patient: 00:36:00 •Day-to-Day Critical Care: 00:27:00 •COVID-19 Critical Illness Clinical Overview: 00:25:00 •Treatment Support: 00:18:00 •Vaccine for COVID-19: 00:15:00 •Caring Human Factors Understanding and Applying: 00:13:00 •Quarantine Rules and Guidelines: 00:14:00

The aim of the Managing Diversity in Health and Social Care course is to provide students with a comprehensive understanding of the issues related to diversity and inclusion in healthcare and social care settings. The course aims to develop students' knowledge and skills in areas such as cultural competence, communication strategies, and creating inclusive environments. After the successful completion of the course, you will be able to: Understand the importance of diversity in healthcare and social care settings Understand the strategic principles of diversity management in healthcare and social care settings Describe the role of trade unions in representing healthcare workers and enhancing employee standards Identify the challenges faced by trade unions in the healthcare sector Understand the principles of disciplinary and grievance procedures in healthcare and social care settings Identify the types, stages, and steps involved in disciplinary and grievance procedures Understand the principles of Welfare Programme field notes and checklist Understand the importance of cultural competence in healthcare and social care settings Identify the different types of cross-cultural communication Understand the role of non-verbal communication in cross-cultural communication Understand the LEARN model and how it can be used in cross-cultural communication Understand the Equality Act 2010 and its relevance to diversity management in healthcare and social care settings. The Managing Diversity in Health and Social Care course is designed to provide students with a comprehensive understanding of diversity and its impact on health and social care services. The course covers a wide range of topics, including the importance of diversity in health and social care, understanding different cultures, religions, and beliefs, managing diversity in the workplace, and health inequalities and their impact on diverse communities. The course teaches students how to provide culturally sensitive care to diverse patient populations and how to effectively communicate and collaborate with people from different backgrounds. Students will also learn about the legal and ethical considerations surrounding diversity in health and social care, as well as how to implement diversity policies and practices in their organizations. Overall, the Managing Diversity in Health and Social Care course provides students with the knowledge and skills needed to create a more inclusive and equitable health and social care system. The aim of the Managing Diversity in Health and Social Care course is to provide students with a comprehensive understanding of the issues related to diversity and inclusion in healthcare and social care settings. The course aims to develop students' knowledge and skills in areas such as cultural competence, communication strategies, and creating inclusive environments. The course also aims to provide students with practical skills and knowledge that they can apply in real-world situations. This includes the ability to develop and implement strategies to promote diversity and inclusion in healthcare and social care settings, and to address issues related to diversity and discrimination that may arise in these settings. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Diversity In Health and Social Care - N Self-paced pre-recorded learning content on this topic. Managing Diversity In Health and Social Care Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare Manager Social Care Manager Equality, Diversity and Inclusion (EDI) Manager HR Manager or HR Business Partner Healthcare Professional Social Care Professional Nurse or Caregiver Medical or Allied Health Professional Diversity and Inclusion (D&I) Consultant Employee Relations Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

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Register on the Domiciliary Care Support Worker today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Domiciliary Care Support Worker is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Domiciliary Care Support Worker Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Domiciliary Care Support Worker, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 01: Introduction to Domiciliary Care Introduction to Domiciliary Care 00:17:00 Module 02: Health and Safety for Domiciliary Carers Health and Safety for Domiciliary Carers 00:35:00 Module 03: CSTF Infection Prevention and Control CSTF Infection Prevention and Control 00:39:00 Module 04: CSTF Resuscitation - Basic Life Support CSTF Resuscitation - Basic Life Support 00:26:00 Module 05: Medication Management and Administration Medication Management and Administration 00:20:00 Module 06: CSTF Information Governance CSTF Information Governance 00:27:00 Module 07: CSTF Conflict Resolution CSTF Conflict Resolution 00:22:00 Module 08: Mental Health Care Mental Health Care 00:25:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview Canine Emergency Care Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Canine Emergency Care Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Canine First Aid Introduction to Canine First Aid 00:12:00 Module 02: First Aid Kits for Canine First Aid Kits for Canine 00:09:00 Module 03: Cardiopulmonary Arrest and Resuscitation (CRP) Cardiopulmonary Arrest and Resuscitation (CRP) 00:13:00 Module 04: Dressing and Bandage Dressing and Bandage 00:09:00 Module 05: Canine Pododermatitis Canine Pododermatitis 00:12:00 Module 06: Different Medical Conditions and Treatment of Canine Different Medical Conditions and Treatment of Canine 00:15:00 Module 07: Preventing a Health and Safety Crisis Preventing a Health and Safety Crisis 00:10:00 Module 08: Pregnancy, Birth and Newborn Care Pregnancy, Birth and Newborn Care 00:07:00

The aim of the "Role of Finance in Health and Social Care" course is to provide learners with an understanding of the financial management practices and principles in the health and social care sector. The course aims to equip learners with knowledge of how to manage finances effectively within the context of a health and social care organization, and to develop an understanding of financial reporting, budgeting, and cost management. After the successful completion of the course, you will be able to learn the following: Essential Aspects of Accounting and Financial Management. Concept Of Revenue Cycle Management. Step of The Revenue Cycle Management. Skills Needed for Accounting in Health Care. Role of Health Care Accountant. Concept of Healthcare Audit. Types of Healthcare Audit. Steps of Financial Audit in Healthcare Sectors. Steps in Financial Analysis. Healthcare Financial Statement. Financial Ratios in Health Care Organisations. Concept of Healthcare Benchmarking. Types of Healthcare Benchmarking. "Role of Finance in Health and Social Care" is a course that explores the importance of finance in the delivery of health and social care services. The course covers topics such as budgeting, financial management, resource allocation, and financial reporting. It provides students with an understanding of how financial decisions impact the provision of quality care and the sustainability of healthcare organizations. Students also learn about the legal and regulatory frameworks that govern financial practices in health and social care settings. The course is designed to equip students with the skills and knowledge needed to make informed financial decisions and to contribute to the effective management of healthcare organizations. The aim of the "Role of Finance in Health and Social Care" course is to provide learners with an understanding of the financial management practices and principles in the health and social care sector. The course aims to equip learners with knowledge of how to manage finances effectively within the context of a health and social care organization and to develop an understanding of financial reporting, budgeting, and cost management. Through this course, learners will also gain insight into the role of finance in decision-making and resource allocation in the health and social care sector. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Role of Finance in Health and Social Care - N Self-paced pre-recorded learning content on this topic. Role of Finance in Health and Social Care Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare Manager Social Care Manager Equality, Diversity and Inclusion (EDI) Manager HR Manager or HR Business Partner Healthcare Professional Social Care Professional Nurse or Caregiver Medical or Allied Health Professional Diversity and Inclusion (D&I) Consultant Employee Relations Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.