339 Courses delivered Online

Assertiveness Skills Certification Understanding the significance of and showing decisiveness abilities in the working environment is urgent for vocation achievement and all together for a business to drive deals in a serious commercial center. The Assertiveness Skills Certification offers your workers an abundance of data about how to improve their self-assuredness and certainty, on both an expert and individual level. As a business, you can profit by realizing that your group has the necessary information and abilities, to show decisive practices, making them bound to prevail in their job and carry advantages to your association. What's Covered in the Course? The course is complete and covers the accompanying principle zones: A meaning of confidence and a definite assessment of the contrasts between conduct styles, like emphatic, forceful and detached practices; Pragmatic tips on how a self-assured style can help a worker in the working environment and help them in accomplishing their vocation objectives; The significance of the harmony among decisive and certain practices, when building sound proficient and individual connections; How self-assuredness connects to non-verbal communication and listening abilities and how to utilize both to the best benefit in your business; Incredible pragmatic tips on the most proficient method to comprehend and utilize self-assured correspondence in a wide range of situations; Approaches to get around obstructions to deduction and carrying on in a decisive way, including misguided reasoning cycles and antagonism; Instructions to be more powerful in the working environment, to make progress. What are the Benefits of the Course? There are various advantages of taking this Assertiveness Skills Certification, for both the representative and the business: Representatives can learn at their own speed, because of the adaptable, secluded construction of the course. Also, they can learn at work or at home and from an assortment of gadgets, for most extreme straightforwardness and adaptability; Nonstop online help is accessible for your colleagues, with the goal that they can rapidly and successfully complete the course; Endless supply of the course, an industry-perceived authentication is granted to your colleagues; Your colleagues will get lifetime admittance to the material in the course, so they can proceed to uncertainly profit by the important data and routinely invigorate their learning.

This course is designed to enhance the speaking and conversational skills of adult learners in English. Through a combination of interactive activities, discussions, and real-life scenarios, participants will develop the confidence and fluency needed to engage in various social and professional situations. Emphasis will be placed on improving pronunciation, expanding vocabulary, and refining grammar structures to communicate effectively in English.  Course Duration: 10 weeks (20 sessions) Course Objectives: By the end of this course, participants will: 1. Improve their overall speaking fluency and accuracy in English. 2. Enhance their listening skills to understand and respond appropriately in conversations. 3. Expand their vocabulary and idiomatic expressions for effective communication. 4. Develop confidence in speaking English in social and professional settings. 5. Gain a deeper understanding of cultural nuances and non-verbal communication in English-speaking countries. Course Outline: Week 1: Introduction to Conversational English - Icebreaker activities to get to know each other - Assessing participants' current speaking level - Setting personal goals for the course Week 2: Pronunciation and Intonation - Identifying common pronunciation challenges - Practicing correct stress and intonation patterns - Role-playing exercises for clear communication Week 3: Everyday Conversations - Engaging in small talk and greetings - Discussing personal interests and hobbies - Describing daily routines and activities Week 4: Travel and Tourism - Asking for directions and recommendations - Role-playing scenarios at airports, hotels, and tourist attractions - Vocabulary related to travel and cultural experiences Week 5: Socialising and Networking - Discussing personal and professional backgrounds - Participating in group discussions and debates - Practicing active listening and turn-taking in conversations Week 6: Business Communication - Presenting ideas and opinions in a professional setting - Negotiating and persuading effectively - Writing and delivering effective elevator pitches Week 7: Job Interviews and Resume Building - Preparing for job interviews in English - Practicing common interview questions and answers - Crafting a compelling resume and cover letter Week 8: Public Speaking and Presentation Skills - Overcoming public speaking anxiety - Structuring and delivering engaging presentations - Using visual aids and body language effectively Week 9: Cultural Awareness and Non-verbal Communication - Understanding cultural differences in communication - Interpreting body language and gestures - Role-playing cross-cultural scenarios Week 10: Real-life Simulations - Applying all learned skills in real-life scenarios - Group discussions and feedback sessions - Reviewing progress and setting future language goals Note: This syllabus is a guideline and can be customised based on the specific needs and preferences of the participants. You can opt in and out of different modules. 

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before In today's dynamic business landscape, the role of a manager is more crucial than ever. As the UK economy continues to thrive, with over 5.9 million private sector businesses, the demand for skilled and effective managers is on the rise. However, the transition from individual contributor to a leadership role can be challenging. Are you ready to unlock your potential and become a successful manager who inspires and motivates teams to achieve greatness? Our comprehensive New Manager Training bundle is designed to equip you with the essential skills and knowledge to navigate the complexities of leadership and team management. Explore the fundamentals of effective management, honing your ability to lead with confidence and clarity. Develop strong communication skills, enabling you to convey ideas effectively and foster open dialogue within your team. Gain insights into employee management strategies, empowering you to cultivate a motivated and productive workforce. Additionally, you'll delve into the art of team building, cross-cultural awareness, and unconscious bias training, ensuring an inclusive and harmonious work environment. Our New Manager Bundle Contains 09 of Our Premium Courses for One Discounted Price: Course 01: New Manager Course 02: Leadership Skills Course Course 03: Essentials Communication for Business Course 04: Diploma in Employee Management Course 05: Team Building & Management Diploma Course 06: Sexual Harassment Awareness Training Course 07: Diploma in Meeting Management Course 08: Cross-Cultural Awareness Training Course 09: Unconscious Bias Training Course Invest in your future as a leader. This training bundle empowers you to confidently manage your team, fostering a positive work environment and achieving exceptional results. Enrol today and take your career to the next level! Learning Outcomes of New Manager Training Implement effective leadership styles to motivate and inspire your team. Develop clear and concise communication strategies for various situations. Master delegation techniques to empower your team and boost efficiency. Set SMART goals and effectively track team performance. Navigate conflict situations and manage workplace challenges constructively. Foster a positive and inclusive work environment for all team members. With this comprehensive New Manager Training bundle, you can achieve your dreams and train for your ideal career. This New Manager Training bundle covers essential aspects in order to progress in your chosen career. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of New Manager Get a free student ID card with New Manager Training program (£10 postal charge will be applicable for international delivery) The New Manager is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the New Manager course materials The New Manager comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Our New Manager Training bundle courses consist of the following learning modules: Course 01: New Manager Module 01: Managers are Made, Not Born Module 02: Create a Management Track Module 03: Define and Build Competencies Module 04: Managers Learn by Being Managed Well Module 05: Provide Tools 1 Module 06: Provide Support Module 07: Identify Strong Candidates Early Module 08: Clearly Define the Management Track Module 09: Empower New Managers Module 10: Provide Growth Opportunities Course 02: Leadership Skills Course Module 01: Introduction to Leadership Module 02: Qualities of a Good Leader and Leadership Module 3. Creativity in Leadership Module 4: Organisational Skills Module 5. Leadership Skills and Competencies Module 6: Communication Skills Module 7: Negotiation Techniques Module 8. Cultivating Inclusion, Belonging, and Engagement Module 9. Leadership Foundations Module 10. Emotional Intelligence Module 11. Evolve as a Leader Module 12. Leadership & Management in the UK Course 03: Essentials Communication for Business Business Communication Identifying Basic Communication Techniques FREE Formal and Informal Communication Verbal And Non-Verbal Communication Describing Verbal and Non-verbal Communication Understanding Body Language Making Effective Presentations Fundamentals of Productive Meetings Written Communication Written Communication Electronic Communication Electronic Communication Communicating With Graphics Creating Graphics for Business Communication Communicating Static Information Communicating Dynamic Information Effectively Working For Your Boss Representing Your Boss Communicating Your Boss's Decisions Supporting Your Boss and Colleagues Building a Partnership with Your Boss =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*9 = £117) CPD Hard Copy Certificate: £29.99 CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: New Managers Team Leaders Supervisors Aspiring Managers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Team Lead Project Manager Department Head Senior Management Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

In the bustling corporate landscape, a professional's ability to convey ideas, influence decisions, and foster collaboration has never been more vital. The course 'Communication and Organisational Skills' serves as your compass to navigate through the maze of modern-day business communication. Delving deep into varied communication paradigms, from business liaisons to the nuances of electronic exchanges, the curriculum is meticulously designed to sharpen your understanding. Further, in a world where visuals speak louder than words, grasp the artistry of communicating with graphics. To top it all, discern the dynamics of supporting managerial roles to augment the synergy between subordinates and supervisors. Learning Outcomes of Communication and Organisational Skills course Master diverse methodologies in business communication. Discern the distinction and applications of verbal and non-verbal interactions. Craft impactful written content tailored for business audiences. Utilise electronic mediums to optimise communication efficacy. Implement graphic tools to enhance message clarity and engagement.   Video Playerhttps://studyhub.org.uk/wp-content/uploads/2021/04/Communication-and-Organisational-Skills.mp400:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume. Why buy this Communication and Organisational Skills? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Communication and Organisational Skills Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Communication and Organisational Skills course for? Individuals aiming to fortify their communication prowess in the corporate realm. Managers and leaders seeking to bolster team collaboration and efficiency. Job aspirants desiring a competitive edge in the employment market. Business owners wishing to streamline internal and external communications. Visual designers and creators targeting to incorporate communication strategies in their craft. Career path Business Communication Specialist: £35,000 - £50,000 per annum Corporate Trainer: £28,000 - £42,000 per annum Technical Writer: £30,000 - £45,000 per annum Digital Communication Manager: £40,000 - £60,000 per annum Graphic Designer: £25,000 - £40,000 per annum Executive Assistant: £30,000 - £45,000 per annum Prerequisites This Communication and Organisational Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication and Organisational Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Module 02: Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Module 03: Written Communication Written Communication 00:13:00 Module 04: Electronic Communication Electronic Communication 00:19:00 Module 05: Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Module 06: Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Mock Exam Mock Exam - Communication and Organisational Skills 00:20:00 Final Exam Final Exam - Communication and Organisational Skills 00:20:00

Do you know how to maintain a safe and respectful space at work? Is it accurate to say that you are missing leadership opportunities since you're sending the wrong message to others? Making everybody in your work environment feel welcome comes down to approaching everybody with respect. Enrol in this course and foster a safe & respectful workplace by learning how to treat everyone equally. Equality and diversity exist to guarantee a comprehensive work environment, one where 'difference' is never an obstacle to landing a position or advancing in your profession. With the world ending up being more mobile and diverse, diversity has vital importance in the work environment. This course will enable students to comprehend what diversity is all about, and how they can help make a more diverse world at work and home. So enrol! Diversity and Equality in Workplace: Course Highlights Accredited Diploma in Diversity and Equality in Workplace is an award-winning and best-selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.  It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain the necessary skills to perform well in this field. We have packed Accredited Diploma in Diversity and Equality in Workplace into 18 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this Diversity and Equality in Workplace course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Diversity and Equality in Workplace Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Diversity and Equality in Workplace is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Diversity and Equality in Workplace is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - Understanding Diversity 00:30:00 Module Three - Understanding Stereotypes 00:30:00 Module Four - Breaking Down the Barriers 00:30:00 Module Five - Verbal Communication Skills 00:30:00 Module Six - Non-Verbal Communication Skills 01:00:00 Module Seven - Being Proactive 00:30:00 Module Eight - Coping with Discrimination 01:00:00 Module Nine - Dealing with Diversity Complaints as a Person 01:00:00 Module Ten - Dealing with Diversity Complaints as a Manager 01:00:00 Module Eleven - Dealing with Diversity Complaints as an Organization 01:00:00 Module Twelve - Wrapping Up 00:15:00 Diversity and Equality Why Promote Equality and Diversity? FREE 00:15:00 The Equality and Diversity Jigsaw Pieces FREE 00:15:00 Integrating Equality and Diversity into Planning and Delivery 00:15:00 Building Equality into Teaching and Learning 00:15:00 Dealing with Harassment and Bullying 00:15:00 Activities Accredited Diploma in Diversity and Equality in Workplace 00:00:00 Mock Exam Mock Exam- Accredited Diploma in Diversity and Equality in Workplace 00:20:00 Final Exam Final Exam- Accredited Diploma in Diversity and Equality in Workplace 00:20:00

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Body Language bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Body Language bundle will help you stay ahead of the pack. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Body Language course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: The Secrets of Body Language Course 02: Emotional Intelligence and Human Behaviour Course 03: The Formula to Talk with Strangers Course 04: Assertiveness and Self Confidence Development Course 05: Train the Trainer - Part 1 Course 06: Train the Trainer - Part 2 Course 07: Teach Anybody Anything Course 08: Cross-Cultural Awareness Training Course 09: Public Speaking and Presentation Skill Course Course 10: Personal and Networking Skills Course 11: Effective Communication Skills Diploma Enrol now in Body Language to advance your career, and use the premium study materials from Apex Learning. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Body Language expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of Bundle Course 01: The Secrets of Body Language Module 01: Understanding the Basics Module 02: Non-Verbal Communication Module 03: Head-Part 1 Module 04: Head-Part 2 Module 05: Hand Module 06: Mid Body Module 07: Lower Body Module 08: Understanding People Module 09: Personality and Types of It Module 10: Digital Body Language Module 11: Use Body Language Module 12: Persuasion or Manipulation Course 02: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 03: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 04: Assertiveness and Self Confidence Development Self Confidence Introduction Ways to Find Yourself Positive Mindset vs Negative Mindset Do it, Feel it and Achieve it Believe it and Achieve it ESTEEM SELF ANALYSIS STILL STRUGGLING TO FIND AND TO BE CONFIDENT Course 05: Train the Trainer - Part 1 Introduction and Welcome Make Them Feel Safe Before Class Start with an amazing opener Build Credibility and Rapport Qui Course 06: Train the Trainer - Part 2 Introduction Keep Them Engaged Help Them Follow Along Ensure They Understand Use Effective Body Language and Tone Course 07: Teach Anybody Anything Unit 01: Discover How Adults Learn Unit 02: The Twelve Teaching Tools Course 08: Cross-Cultural Awareness Training Module 01: Introduction to Cross-Cultural Awareness Module 02: Cross-Cultural Communication Module 03: Corporate Cross-Cultural Awareness Module 04: Cross-Cultural Design Module 05: Cross-Cultural Competency Module 06: Cultural Values Module 07: Working with and Managing a Culturally Diverse Team Course 09: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Bonus Course 10: Personal and Networking Skills Why Is Networking Powerful? Networking Paradigm Shifts You've Got To GIVE To GET The Power Of 'Likeability' Making The Connection Great Places To Network The Power Of Mentors Course 11: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Body Language bundle. Requirements This Body Language course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (The Secrets of Body Language) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Explore the transformative power of Emotional Intelligence in Coaching and Mentoring. Discover key strategies to enhance self-awareness, empathy, and effective communication, fostering a supportive environment for personal and professional growth. Unlock the potential of emotional intelligence to cultivate stronger relationships and achieve lasting success in coaching and mentoring relationships.

The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement

Do you know how to maintain a safe and a respectful space at work? Is it accurate to say that you are missing leadership opportunities since you're sending the wrong message to others? Making everybody in your work environment feel welcome comes down to approaching everybody with respect. Enrol in this course and foster a safe & respectful workplace by learning how to treat everyone equally. Description: Equality and diversity exist to guarantee a comprehensive work environment, one where 'difference' is never an obstacle to landing a position or advancing in your profession. With the world ending up being more mobile and diverse, diversity has a vital importance in the work environment. This course will enable students to comprehend what diversity is all about, and how they can help make a more diverse world at work and home. So enrol! Who is the course for? Managers, supervisors and staff from various types of organisations who want to navigate workplace differences Students and business professionals who are interested in knowing more about the field of health and safety. Team leaders. Individuals who look forward to taking in leadership roles. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diversity and Equality in Workplace Level 3 course will be very beneficial and helpful, especially to the following careers: Diversity program specialist. Diversity program officer. Policy analyst. Diversity and Equality in Workplace Module One - Getting Started 01:00:00 Module Two - Understanding Diversity 01:00:00 Module Three - Understanding Stereotypes 01:00:00 Module Four - Breaking Down the Barriers 00:30:00 Module Five - Verbal Communication Skills 00:30:00 Module Six - Non-Verbal Communication Skills 01:00:00 Module Seven - Being Proactive 00:30:00 Module Eight - Coping with Discrimination 01:00:00 Module Nine - Dealing with Diversity Complaints as a Person 01:00:00 Module Ten - Dealing with Diversity Complaints as a Manager 01:00:00 Module Eleven - Dealing with Diversity Complaints as an Organization 01:00:00 Module Twelve - Wrapping Up 00:15:00 Diversity and Equality Why Promote Equality and Diversity? 00:15:00 The Equality and Diversity Jigsaw Pieces 00:15:00 Integrating Equality and Diversity into Planning and Delivery 00:15:00 Building Equality into Teaching and Learning 00:15:00 Dealing with Harassment and Bullying 00:15:00 Diversity in Workplace: Disability Defining Terms 00:15:00 Dissecting Labels 00:30:00 Accessibility 00:15:00 The Cornerstones of Diversity 00:15:00 Encouraging Diversity by Hiring 00:30:00 Using the STOP Technique 00:15:00 Communication Essentials for Disability Awareness 00:30:00 Communication Styles 00:15:00 Critical Conversations 00:15:00 Activities Diversity and Equality in Workplace Level 3- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diversity and Equality in Workplace Level 3 00:20:00 Final Exam Final Exam- Diversity and Equality in Workplace Level 3 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Clients are the life saver to progress, so any business or association needs solid client relationship the board. This course is appropriate for any industry and is specifically compelling to those organizations whose CRM system needs fortifying. Workers who acquire this accreditation can contribute viably to building solid, dependable client connections, offering excellent assistance and backing that bring about client maintenance and expanded income. This course is appealing, as it conveys a complete comprehension of the subject in only 5 hours. It isn't just available yet in addition a simple manner by which to induce excellent CRM across the business. What's Covered in the Course? As a short course, it is conveyed in 5 modules: 'What is Customer Relationship Management', 'Seeing Customers', 'Estimating Customer Relationship Management', Developing Relationships' and 'How to Run a Customer Meeting'. The key learning focuses are: What is client relationship the board and understanding its significance, when managing clients in a business setting; The fundamentals of non-verbal communication and how it very well may be utilized to profit everybody, while interfacing with clients; Step by step instructions to create and improve relational abilities, when managing clients; Connections and faithfulness and how the two work together, when managing clients; Why client relationship the board is a pivotal angle to the accomplishment of any sort of business; Step by step instructions to discover clients and what they most likely anticipate from the business, with regards to help and administration; Step by step instructions to quantify client relationship the executives, as it identifies with issues and norms inside the business; The most effective method to build up a decent connection with a wide range of clients; Guidance and tips about successful and significant gathering planning, for viable goals and thoughts that advantage both the client and the business. What are the Benefits of the Course? This course will profit any business that desires to improve client maintenance and increment their workers' client relationship the board abilities. Worker accomplishment on the course is straightforward, as the accreditation is just granted after the fruitful finishing of a test; Representatives comprehend the significance of and can work to a CRM structure; It is a short course, with adaptable particular substance, that can be learned at the representative's accommodation, by means of any web empowered gadget.