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Are you ready to take your professional journey to the next level? Look no further than our Interpersonal Skills Development course, designed to equip you with the essential tools needed to thrive in today's dynamic workplace environment. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners will develop essential interpersonal skills to excel in various aspects of life and work. They will start by understanding what soft skills are and why they matter. Communication skills will be honed to express ideas effectively and build strong relationships. Time management techniques will help learners become more efficient and productive. They'll discover the power of teamwork and learn how to collaborate effectively with others. Self-confidence will be nurtured, empowering learners to own their abilities and contribute confidently. Problem-solving strategies will be explored to tackle challenges efficiently. Networking skills will be developed to expand professional connections and opportunities. Learners will understand the importance of attitude and work ethic in achieving success. Finally, adaptability and flexibility will be emphasized, equipping learners with the resilience to thrive in dynamic environments. Course Curriculum Module 01: Introduction to Soft Skills Module 02: What are Soft Skills Module 03: Communication Module 04: Time Management Module 05: Teamwork Module 06: Self-Confidence (Owning It) Module 07: Problem-Solving Module 08: Networking Module 09: Attitude and Work Ethic Module 10: Adaptability/Flexibility Learning Outcomes: Master effective communication techniques for diverse interpersonal interactions. Enhance time management skills to boost productivity and efficiency. Cultivate teamwork abilities, fostering collaboration and synergy within teams. Develop unwavering self-confidence to exude assertiveness and credibility. Hone problem-solving prowess to tackle challenges with creativity and resilience. Expand networking capabilities to forge valuable professional connections and opportunities. CPD 10 CPD hours / points Accredited by CPD Quality Standards Interpersonal Skills Development 48:22 1: Module 01: Ability to Learn from 03:35 2: Module 02: What are Soft Skills 06:57 3: Module 03: Communication 05:07 4: Module 04: Time Management 04:42 5: Module 05: Teamwork 04:55 6: Module 06: Self-Confidence (Owning It) 04:54 7: Module 07: Problem-Solving 03:48 8: Module 08: Networking 03:38 9: Module 09: Attitude and Work Ethic 05:28 10: Module 10: Adaptability/Flexibility 04:18 11: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking to enhance their professional communication abilities. Students aiming to improve time management and organisational skills. Team members striving to strengthen collaboration and teamwork dynamics. Professionals aspiring to boost self-confidence and assertiveness in their roles. Individuals looking to sharpen problem-solving skills for career advancement. Career path Human Resources Assistant Customer Service Representative Sales Executive Project Coordinator Marketing Assistant Administrative Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about spiritual problem solving Understand the core competencies and principles of spiritual problem solving Explore the various areas of spiritual problem solving Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert life coach 12 Steps for a Spiritual Solution to Any Problem! Course Master the skills you need to propel your career forward in spiritual problem solving. This course will equip you with the essential knowledge and skillset that will make you a confident life coach and take your career to the next level. This comprehensive 12 steps for a spiritual solution to any problem course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this 12 steps for a spiritual solution to any problem course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This 12 Steps for a Spiritual Solution to Any Problem! course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.  This comprehensive course will teach you the theory of effective spiritual problem solving practice and equip you with the essential skills, confidence and competence to assist you in the spiritual problem solving industry. You'll gain a solid understanding of the core competencies required to drive a successful career in spiritual problem solving. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for life coach or for people who are aspiring to specialise in spiritual problem solving.This 12 Steps for a Spiritual Solution to Any Problem! course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification.  Enrol in this 12 steps for a spiritual solution to any problem course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive 12 steps for a spiritual solution to any problem course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this spiritual problem solving can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This 12 steps for a spiritual solution to any problem course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This 12 steps for a spiritual solution to any problem course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This 12 steps for a spiritual solution to any problem course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction Welcome! What can you do with this course 00:03:00 Step 1: Surrender Surrender in my life and yours 00:05:00 Surrender defined 00:06:00 Are you ready to surrender now? 00:06:00 Step 2: Faith Faith in a higher power explained 00:07:00 Being restored to sanity, insanity, and the power of faith 00:07:00 Step 3: Trust Introduction to trusting in my higher power to direct my life 00:08:00 How does it work to trust the universe and a higher power to run your life? 00:09:00 Using trust as a foundation for navigating the rest of the 12 steps 00:06:00 Step 4: Reflection Getting started with step 4 reflecting on what you have done in your life 00:11:00 How to do step 4 in writing down your shameful experiences 00:09:00 Step 5: Confession Getting started with step 5 using confession to purge your shame 00:09:00 Diving deep into step 5 in the details for how to confess 00:12:00 Step 6: Willingness Willingness to work on all character defects in step 6 00:05:00 What does unwillingness look like? Resistance is painful 00:09:00 Step 7: Humility Being humble, developing humility, and asking your higher power to remove defects 00:10:00 Step 8: Restoration Building a list of people and organizations you have harmed. 00:08:00 Step 9: Healing Step 9 in action making my own amends to my university today 00:04:00 Make amends to the people and places you have harmed without creating more hurt. 00:09:00 Step 10: Consistency These steps are a way of living that you do every day especially admitting wrong 00:09:00 Step 11: Meditation Establishing conscious contact daily with your higher power and praying 00:09:00 Step 12: Awakening Use the freedom you have from your problem to give others the same gift 00:09:00 A spiritual awakening experience I had recently that you might enjoy! 00:18:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Level 4 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Unlock the secrets to Freelance success with our comprehensive course. Learn the essential skills to thrive in today's competitive market, from brand management to emotional intelligence, social media marketing to problem-solving. Join now and freelance like a pro!" Learning Outcomes: Gain a deep understanding of brand management and its importance in the freelance industry Master the art of time management and achieve productivity like a pro Learn the principles of entrepreneurship and financial independence for successful freelancing Develop emotional intelligence to communicate effectively with clients and collaborators Discover the power of social media marketing and sales techniques to expand your reach Learn the fundamentals of business formation, marketing, accounting, customer service relations, critical creative thinking, problem-solving, and business law and contracts for a holistic approach to freelancing Our comprehensive course covers all the essential skills needed to succeed in the freelance industry. From brand management to emotional intelligence, social media marketing to problem-solving, this course is designed to help you become a successful freelancer in today's competitive market. The course covers 13 modules, including principles of entrepreneurship, business formation, and management. You will also learn the fundamentals of sales and negotiation, customer service relations, critical creative thinking, and problem-solving. Our experts will guide you through the principles of marketing and accounting, enabling you to manage your finances with confidence. Additionally, the course covers the essential aspects of business law and contracts. This course is perfect for individuals who are new to freelancing or those looking to expand their skill set. Join now and start your journey to becoming a successful freelancer! Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone looking to start or enhance their freelancing career Individuals looking to learn the essential skills needed to succeed in the freelance industry Entrepreneurs and small business owners looking to manage their finances and marketing effectively Creatives and professionals looking to expand their reach and grow their brand Career path Freelance Graphic Designer: £22,000 - £45,000 per year Freelance Writer: £18,000 - £50,000 per year Freelance Social Media Manager: £20,000 - £45,000 per year Freelance Web Developer: £25,000 - £60,000 per year Freelance Marketing Consultant: £25,000 - £60,000 per year Freelance Accountant: £25,000 - £60,000 per year

In this practical and engaging workshop there is input on team building, problem solving as a team, improving communication and handling conflict. This is participatory day of paper, pens, graphics, music and activity. There are no PowerPoint slides or even a projector and screen! Course Category Team Building and Leadership Early Years Inclusion Description Want a really creative, effective, inclusive team? In this practical and engaging workshop there is input on team building, problem solving as a team, improving communication and handling conflict. This is participatory day of paper, pens, graphics, music and activity. There are no PowerPoint slides or even a projector and screen! We keep the focus on interpersonal processes for getting the best out of the team. Making teams both creative and inclusive is fully explored and processes for maximising this examined. Effective leadership and management, which can transform teamwork through collaboration and consensus-building processes is covered. We refocus the team on its capacities and gifts as well as give insights into what to do when individuals are off track. The Native American medicine wheel guides us through four quadrants of leadership, vision, community and management.Harrison Owen in his work on ‘Open Space Technology’ depicts the ancient Medicine Wheel (Owen, 2003). This is derived from centuries of tradition among First Nation Americans and has informed many cultures in different ways. We have found this an extremely powerful metaphor for understanding the process of team and organisational change and renewal. The wheel of change begins in the north with a leading idea, for us – there is a better way of creating a team for inclusion. Travelling clockwise to the east we develop a shared vision of what this could look like in our setting, school or community. Then moving south we ask who needs to come with us on the journey. We wish to take as many community members along with us as we can. In an Early Years setting , this would mean enrolling the support of manager, the wider staff group, parents and ultimately children. Finally, at the west, we manage and implement the idea. We take action and turn the inclusive team into reality. The cycle of this medicine wheel is an excellent way to view change processes for any team, organisation or community. When we contemplate change, the risk is always that we will jump prematurely from the big ideas (leadership) to practice (management) and ignore the other two important phases of creating vision and engaging the wider community. When the going gets tough and the inclusion of a child or young person is beginning to seem extremely difficult if not impossible many will conclude that the child should no longer be present. We would like to challenge this. Why do we move so quickly to assuming the child is in the wrong place? Surely the real question should not be ‘do they belong here?’ – but rather – ‘what team support is needed here for this to work?’ Or even more fundamental, ‘who needs a team around them at this time?’ Who needs the team? Who is struggling with the inclusion most? Is it the young person, their practitioner or teacher, their headteacher, setting manager, their parent or even a member of the local support services? Whatever the answer a team may need to be built, rallied or reformed. The nature of and number of that team will depend upon the situation. Diversity of membership will most surely be important to strengthen the quality of the support and of the ideas generated. Use radical rethinking when creating a new team or when revitalising an existing one. Creating effective teams for inclusion requires a courageous capacity for understanding and nurturing change both within the team and with those who the team work with. Testimonials ‘What a fun, enjoyable day its been. Motivating and made me laugh not fall asleep!’?? ‘This was everything a team building day was supposed to be. I have learned a lot about the people I work with and my role within the organisation’ ‘I had reservations about attending yet another team building day but this was executed by two great facilitators and they worked with us so we truly understood what we were thinking and feeling.’ ‘Innovative and refreshing’ Learning Objectives Empowerment of team players Deepened insights into team processes Practical strategies for team building learned Processes for enhancing creativity of team members explored Celebration and recognition of existing strengths and talents   Who Is It For ? Any team Course Content This course answers the following questions: How can we re-energise our team? How can we make our team more inclusive? What tools can we use to work creatively in our team? We work around the ancient medicine wheel as it guides us through the four processes of leadership, vision, community and management. We place leading ideas in front of your team including ‘no kvetching’ and shared promises. We create a shared vision of how your team would love to be. We explore who the team is. When are they at their best? What happens when someone is off track? What do they really need? How do we take the community with us at a time of change? Finally we look at the management role of the team. Getting things done together. We use problem solving together as our focus for this. Finally your team will be asked to reflect. What has the training meant to them? If you liked this you may like: SUPPORT AND SUPERVISION FOR LEADERS

ICA International Diploma in Managing Sanctions Risk Sanctions are a crucial instrument in the international battle against financial crime proliferation, terrorism and human rights abuses. It's a complex area and those who manage the risk need the right combination of knowledge, capabilities and behaviours to do so effectively. Technical skills - develop a deeper understanding of sanctions architecture, screening and the control framework; enrich your professional skillset Critical thinking - enhance your judgment-making and problem-solving skills Collaboration and communication - ensure a joined-up approach in your management of sanctions cases Flexibility and adaptability - be prepared to respond to fast-changing regimes and rules Leadership - be empowered to make effective decisions quickly and manage resources appropriately This course is awarded in association with Alliance Manchester Business School, the University of Manchester. Through this Level 6- Advanced qualification you will learn: Global sanctions architecture - Sanctions in context How sanctions regimes are implemented Evolving scope of sanctions - A changing tool Sector-based sanctions Identifying higher risk jurisdictions and activities Transparency, control, and ownership Licensing and permissible payments Management of global exposure to unilateral and regional sanctions Developing the control framework Sanctions screening Incident management and holding of sanctioned funds Sanctions lifting and roll back

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Embark on a transformative journey with the Super Learning course, where the realms of cognitive enhancement are no longer shrouded in mystery. This enlightening pathway begins with an introductory guide to augmented learning techniques, beckoning learners to expand the horizons of their intellectual capabilities. Discover the artistry behind memory fortification and cerebral advancement, enabling a metamorphosis of your mental faculties. This meticulously crafted programme is an odyssey through the landscapes of the mind, seeking to amplify your innate potential. In the subsequent phase, participants will unravel the essential elements that propel one towards the zenith of learning efficiency. As you delve into the art of concentration, you will learn to hone a razor-sharp focus, indispensable for success in any scholarly or professional endeavour. Equip yourself with robust problem-solving frameworks, fostering a methodical approach to overcoming complex challenges. Each module is an invitation to ascend to unprecedented levels of mastery and expertise in the realm of learning. Learning Outcomes Cultivate remarkable mnemonic capabilities and cerebral function. Unearth the pivotal factors that enhance the rate and quality of learning. Attain the ability to maintain unwavering attention amidst distractions. Employ sophisticated strategies for disentangling intricate problems. Lay the groundwork for perpetual cognitive growth and knowledge acquisition. Why choose this Super Learning course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Super Learning course for? Individuals aiming to escalate their memorisation and cognitive acumen. Scholars desiring intensified concentration for academic excellence. Professionals in pursuit of superior problem-solving mechanisms. Continuous learners seeking to sustain lifelong cognitive vitality. Educators wishing to incorporate advanced pedagogical strategies. Career path Educational Psychologist: £40,000 - £85,000 Learning and Development Specialist: £30,000 - £60,000 Cognitive Enhancement Trainer: £25,000 - £50,000 Academic Tutor: £20,000 - £40,000 Personal Development Coach: £30,000 - £70,000 Problem-Solving Consultant: £35,000 - £75,000 Prerequisites This Super Learning does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Super Learning was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Super Learning Introduction to Super Learning 00:14:00 Module 02: Improving Your Memory and Brain Improving Your Memory and Brain 00:21:00 Module 03: Crucial Factors of Super Learning Crucial Factors of Super Learning 00:35:00 Module 04: Preserving Your Focus Preserving Your Focus 00:11:00 Module 05: The Process of Problem Solving The Process of Problem Solving 00:11:00 Assignment Assignment - Super Learning 00:00:00

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS. You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction. PART I – BROADENING THE VIEW Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity. PART II – FAIR STANDARDS Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity. PART III – ORGANIZATIONAL UNITY Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions. ATTENDEES WILL BE ABLE TO: Discover new ways to “see things differently;” Use Emotional Intelligence to strengthen relationships and increase awareness of self and others; Define Diversity and uncover ways in which it is significantly useful in an organization; Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making); Manage conflict through unity, using the organization’s mission, vision, values, and goals; and Understand and communicate value to staff. Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class.    Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental