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Are you looking to improve your current abilities or make a career move? Our unique Hotel Management & Administrative Skills Course might help you get there! Expand your expertise with high-quality training - study and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Hotel online training course. Students can expect to complete this Hotel Management & Administrative Skills training course in around 7 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of this course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The covers everything you need in order to progress in your chosen career. Enrolling on this course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. The Hotel Management & Administrative Skills course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all course materials. Then, enjoy the course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this course straight away and take a step forward in securing a better future! Why should you choose this course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete this program in your own time, at your own pace Each of our students gets full 24/7 tutor support Curriculum of this Course: Our course consists of the following learning modules: Introduction to the Course Course Objectives Module 01: An Overview of Hotel Reception Customer Service Duties Financial Duties Overlap with Concierge Required Skills Promotion Potential Essential Skills for a Receptionist Hotel Receptionist Training Basic Training Technology Training Other Duties Length of Training Become a Successful Hotel Receptionist Learning About the Role Gaining Experience Finding a Job Career Path Ideal Skills Working Hours, Patterns and Environment Career Path and Progression Module 02: Hotel Reception Standard Procedures Standard Operating Procedures Most Common Tasks in The Hotel Reception Guest Registration and Check in Process Email Bookings Pre-Arrival Checks Module 03: Customer Service in Hotel Reception Customer Service High Quality Customer Service Module 04: Communication Skills Required for Hotel Reception The Importance of Effective Communication Verbal Communication Visual Communication Benefits of Effective Communication in the Hotel Industry Conduct Staff Training Results of Great Communication Skills Importance of Front Office Communication Interdepartmental Communication Switchboard Operators Do's and Don'ts of Hotel Communication Essential Attributes of Front Office Staff Effective Speaking The Effect of Breath on Voice and Speech Vocal Production Module 05: Telephone Handling in a Hotel Call Handling Greeting the Call Blind Transfer Reservation Enquiries Ending the Call For Reservations For General Enquiries Build Telephone Skills for Telephone Operators Telephone Systems for Hotels An Intelligent, Affordable Phone System for Your Hotel Enhancing Your Guests' Experience Supporting Different Users Drive Down Voice and Data Costs Increasing Your Revenue Module 06: How to Handle Difficult Hotel Guests Dealing with Stressful Situations Dealing with the Noise Issue Patience Is the Key How to Deal with An Angry Hotel Customer Follow Up The Bottom Line Module 07: Administrative Skills as a Hotel Receptionist Skills Why Organizational Skills Are Important Module 08: Computer Skills and Programs Top Computer Skills Module 09: Brand Standards in the Hospitality World Introduction to Branding in the Hospitality Industry The Importance of Branding to Your Hospitality Business Building Your Brand Target Whom You Want to Serve Give Customers a Great Experience at Every Point of Contact Module 10: Being a Team Player: Working with Other Hotel Departments Important Aspects to Encourage Teamwork in Hospitality Qualities that Make a Good Team Player Great Characteristics of a Great Team Player Module 11: Safety and Security in the Hotel Use Intelligent Access Control Systems Move to Mobile Keys Install Advanced Surveillance Technology Train Employees to Know Safety Procedures Keep Your Guests Informed Tighten Cyber Security Some Ways to Help Boost Hotel Security for Guests and Employees Safety and Security of Guests, Employees and Assets Bomb Threat Security Safety and Security Measures for Women Hotel Guests Safety Issues Fire in Hotel Module 12: Sales and Marketing as a Hotel Receptionist Selling Techniques Brainstorming areas for promotion Sales Skills Tools for Marketing Your Hospitality Business Module 13: Dressing the Part: Creating the Professional Look in Hospitality Dressing for a Hospitality Job What to Wear for a Restaurant Job What to Wear for a Hotel Job What to Wear for a Resort or Spa Job What to Wear to a Hospitality Interview Module 14: Keeping Stress Under Control on the Job Stress in the Workplace When is Workplace Stress Too Much? How Managers or Employers Can Reduce Stress at Work Module 15: Legal Issues in Hospitality Hotels Laws UK Importance of Knowledge of Laws in The Hospitality Industry How OSHA Regulations Affect the Hotel Business Module 16: The Future for Hotel Receptionists The Role of the Hotel Receptionist Skills of a Good Receptionist Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. Show off Your New Skills With a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. Who is this course for? Is This Hotel Management & Administrative Skills Course Right for You? This course is ideal for anyone interested in this topic and who wants to learn more about it. This course will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. This course is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world. Requirements There are no previous knowledge requirements for the Hotel Management & Administrative Skills program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Career path This Hotel Management & Administrative Skills course will help you to kickstart or take your career in the relevant sector to the next level. This course will help you achieve a position of respect and dignity, and you will be able to get ahead of the competition. The certificate will add significant weight to your CV and will help you in procuring jobs in the relevant industry.

Duration 3 Days 18 CPD hours This course is intended for This course is ideal for Professionals preparing to become CRISC certified. Risk practitioners Students or recent graduates Overview At course completions, students will understand the essential concepts in the 4 ISACA CRISC domains: Governance IT Risk Assessment Risk Response and Reporting Information Technology and Security This 3 Day CRISC course is geared towards preparing students to pass the ISACA Certified in Risk and Information Systems Control examination. The course covers all four of the CRISC domains, and each section corresponds directly to the CRISC job practice. CRISC validates your experience in building a well-defined, agile risk-management program, based on best practices to identify, analyze, evaluate, assess, prioritize and respond to risks. This enhances benefits realization and delivers optimal value to stakeholders. GOVERNANCE - a. Organizational Governance Organizational Strategy, Goals, and Objectives Organizational Structure, Roles, and Responsibilities Organizational Culture Policies and Standards Business Processes Organizational Assets GOVERNANCE - b. Risk Governance Enterprise Risk Management and Risk Management Framework Three Lines of Defense Risk Profile Risk Appetite and Risk Tolerance Legal, Regulatory, and Contractual Requirements Professional Ethics of Risk Management IT RISK ASSESSMENT - a. IT Risk Identification Risk Events (e.g., contributing conditions, loss result) Threat Modelling and Threat Landscape Vulnerability and Control Deficiency Analysis (e.g., root cause analysis) Risk Scenario Development IT RISK ASSESSMENT - b. IT Risk Analysis and Evaluation Risk Assessment Concepts, Standards, and Frameworks Risk Register Risk Analysis Methodologies Business Impact Analysis Inherent and Residual Risk RISK RESPONSE AND REPORTING - a. Risk Response Risk Treatment / Risk Response Options Risk and Control Ownership Third-Party Risk Management Issue, Finding, and Exception Management Management of Emerging Risk RISK RESPONSE AND REPORTING - b. Control Design and Implementation Control Types, Standards, and Frameworks Control Design, Selection, and Analysis Control Implementation Control Testing and Effectiveness Evaluation RISK RESPONSE AND REPORTING - c. Risk Monitoring and Reporting Risk Treatment Plans Data Collection, Aggregation, Analysis, and Validation Risk and Control Monitoring Techniques Risk and Control Reporting Techniques (heatmap, scorecards, dashboards) Key Performance Indicators Key Risk Indicators (KRIs) Key Control Indicators (KCIs) INFORMATION TECHNOLOGY AND SECURITY - a. Information Technology Principles Enterprise Architecture IT Operations Management (e.g., change management, IT assets, problems, incidents) Project Management Disaster Recovery Management (DRM) Data Lifecycle Management System Development Life Cycle (SDLC) Emerging Technologies INFORMATION TECHNOLOGY AND SECURITY - b. Information Security Principles Information Security Concepts, Frameworks, and Standards Information Security Awareness Training Business Continuity Management Data Privacy and Data Protection Principles

Duration 3 Days 18 CPD hours This course is intended for The intended audience for this course is information security and IT professionals, such as network administrators and engineers, IT managers, and IT auditors, and other individuals who want to learn more about information security, who are interested in learning in-depth information about information security management, who are looking for career advancement in IT security, or who are interested in earning the CISM certification. Overview Establish and maintain a framework to provide assurance that information security strategies are aligned with business objectives and consistent with applicable laws and regulations. Identify and manage information security risks to achieve business objectives. Create a program to implement the information security strategy. Implement an information security program. Oversee and direct information security activities to execute the information security program. Plan, develop, and manage capabilities to detect, respond to, and recover from information security incidents. In this course, students will establish processes to ensure that information security measures align with established business needs. Prerequisites Information security governance Information risk management Information security program development Information security program management Incident management and response 1 - Information Security Governance Develop an Information Security Strategy Align Information Security Strategy with Corporate Governance Identify Legal and Regulatory Requirements Justify Investment in Information Security Identify Drivers Affecting the Organization Obtain Senior Management Commitment to Information Security Define Roles and Responsibilities for Information Security Establish Reporting and Communication Channels 2 - Information Risk Management Implement an Information Risk Assessment Process Determine Information Asset Classification and Ownership Conduct Ongoing Threat and Vulnerability Evaluations Conduct Periodic BIAs Identify and Evaluate Risk Mitigation Strategies Integrate Risk Management into Business Life Cycle Processes Report Changes in Information Risk 3 - Information Security Program Development Develop Plans to Implement an Information Security Strategy Security Technologies and Controls Specify Information Security Program Activities Coordinate Information Security Programs with Business Assurance Functions Identify Resources Needed for Information Security Program Implementation Develop Information Security Architectures Develop Information Security Policies Develop Information Security Awareness, Training, and Education Programs Develop Supporting Documentation for Information Security Policies 4 - Information Security Program Implementation Integrate Information Security Requirements into Organizational Processes Integrate Information Security Controls into Contracts Create Information Security Program Evaluation Metrics 5 - Information Security Program Management Manage Information Security Program Resources Enforce Policy and Standards Compliance Enforce Contractual Information Security Controls Enforce Information Security During Systems Development Maintain Information Security Within an Organization Provide Information Security Advice and Guidance Provide Information Security Awareness and Training Analyze the Effectiveness of Information Security Controls Resolve Noncompliance Issues 6 - Incident Management and Response Develop an Information Security Incident Response Plan Establish an Escalation Process Develop a Communication Process Integrate an IRP Develop IRTs Test an IRP Manage Responses to Information Security Incidents Perform an Information Security Incident Investigation Conduct Post-Incident Reviews

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

At its core, social engineering is not a cyber attack. Instead, social engineering is all about the psychology of persuasion: It targets the mind like your old-school grifter or con man. The aim is to gain the trust of targets, so they lower their guard, and then encourage them into taking unsafe actions such as divulging personal information or clicking on web links, or opening attachments that may be malicious. Learning Objectives The following are some of the key outcomes in this course: Understand Social Engineering and how to spot common infiltration methods Learn about the different types of social engineering attacks and how to avoid becoming a victim Understand what phishing is and how to spot the red flags of fraudulent emails Explore the best cybersecurity practices to protect your systems and accounts Learn about the five types of business email compromise Detect the warning signs of this scam and how to prevent attacks Target Audience Young Professionals

A robust cybersecurity policy protects secure, critical or sensitive data and prevents it from falling in to the hands of malicious third parties. Accounts that contain highly sensitive data often require multiple layers of security - or multifactor authentication (MFA). Personal security can't just be restricted to your computer. All of your devices, even those without internet connectivity, need protective measures. Learning Objectives The following are some of the key outcomes in this course: What are portable devices and removable media? Know the risks associated with using them and how you can safeguard your devices Understand the risks associated with portable devices and removable media Understand physical safety and the value of any effort to mitigate on-site threats to facilities, assets, and employees Target Audience Young Professionals

Build a strong foundation in ethical hacking with this course. In this course, you will start from scratch, from setting up your hacking lab environment to implementing advanced Wi-Fi attacks. Moreover, you will learn how to perform Man in the Middle attacks after gaining access to a Wi-Fi network and protect your connected devices from these kinds of attacks.

Regardless of your computer experience, this class will help you become more aware of technology-related risks and what you can do to protect yourself and your organization from them.

Cybersecurity whispers in hushed tones - a dark underbelly to the bright, interconnected world we inhabit. It's a realm of shadows and shields, where digital predators lurk and networks stand as the battlefield. But what if you could become the protector, the architect of fortresses that hold back the tide of digital darkness? This Level 5 Diploma in Computer Networks Security is your gateway to that world. It's more than just knowledge; it's a weapon forged in understanding, honed by logic, and wielded with the precision of a digital warrior. You'll delve into the very core of networks, dissecting their anatomy, understanding their language (think TCP/IP, the Esperanto of data), and mastering the intricacies of security protocols like firewalls and honeypots. This isn't a playground for casual observers; it's a training ground for elite defenders. You'll navigate the labyrinthine pathways of the ISO/OSI model, unveil the secrets of wireless networks, and learn to anticipate the moves of your adversaries in the intricate game of intrusion detection. Physical security, incident handling - no stone is left unturned in this comprehensive odyssey. So, unsheathe your curiosity, lace up your digital boots, and prepare to conquer the ever-evolving realm of computer networks security in this comprehensive diploma. Level 5 Diploma in Computer Networks Security Course Learning Outcomes Craft an intricate understanding of network architecture and protocols. Decipher the layers of the ISO/OSI and TCP/IP models, the blueprints of secure networks. Master the art of securing both wired and wireless networks, leaving no vulnerability unguarded. Become a firewall architect, wielding these digital shields to deflect malicious attacks. Craft a strategic defense against intruders, deploying intrusion detection and prevention systems. Navigate the complex terrain of physical security and incident handling, ensuring airtight network protection. Level 5 Diploma in Computer Networks Security Introduction Section 01: An Introduction to Computer Networks Section 02: ISO/OSI Model Section 03: TCP/IP Protocols Section 04: Wireless Networks Section 05: Network Security Section 06: Firewalls and Honeypots Section 07: Intrusion Detection and Prevention System Section 08: Wireless Network Security Section 09: Physical Security and Incident Handling Section 10: Network Security: Conclusion Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Computer Networks Security Network Security Analyst Cybersecurity Specialist IT Security Consultant Penetration Tester Ethical Hacker Cloud Security Architect Requirements Level 5 Diploma in Computer Networks Security To enrol in this Level 5 Diploma in Computer Networks Security, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Computer Networks Security Network Security Analyst: £30,000 to £60,000 per year Cybersecurity Consultant: £40,000 to £70,000 per year IT Security Engineer: £35,000 to £65,000 per year Information Security Officer: £40,000 to £75,000 per year Penetration Tester (Ethical Hacker): £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each