• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

52312 Courses in Manchester delivered Online

Managing Benefits Foundation: Virtual In-House Training

By IIL Europe Ltd

Managing Benefits™ Foundation: Virtual In-House Training The APMG International Managing Benefits and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. Benefits are not simply just one aspect of project and programme management (PPM) - rather, they are the rationale for the investment of taxpayers' and shareholders' funds in change initiatives. Managing Benefits is designed to complement existing best practices in portfolio, programme and project management (such as PRINCE2®, MSP®, P3O® & MoP®), and consolidates existing guidance while expanding on the specific practices and techniques aimed at optimizing benefits realization. The purpose of the Managing Benefits guidance and certification scheme is to provide you with generally applicable guidance encompassing benefits management principles, practices, and techniques, and to prepare you to take and pass the Foundation exam on the last day. Managing Benefits provides: An overview of benefits management - what it is, the case for doing it, and some common misconceptions that can limit its effectiveness in practice Descriptions of the seven principles upon which successful approaches to benefits management are built, and examples of how they have been applied in practice Guidance on how to apply benefits management at a portfolio level, as well as at an individual project or programme level Details of the five practices in the Benefits Management Cycle and examples of how they have been applied in practice Advice on how to get started in implementing effective benefits management practices and sustain progress What You Will Learn You'll learn how to: Define benefits, benefits management and related terms, and the objectives of benefits management Explain the principles upon which successful approaches to benefits management are based Define the practices contained within the Benefits Management Cycle and relevant techniques applicable to each practice Describe key elements of portfolio-based benefits management, as well as the scope of key roles and responsibilities for benefits management and the typical contents of the main benefits management documentation Identify barriers to effective benefits management and strategies to overcome them, including the key success characteristics of benefits management Improve your ability to pass the APMG Managing Benefits Foundation Certification exam Getting Started Introductions Course structure Course goals and objectives Overview of Managing Benefits The Benefits Management Model Key Benefits Management Practices What is Benefits Management? Definitions Value and Value Management Why do we need benefits management? Objectives Benefits Management Principles Align benefits with strategy Start with the end in mind Utilize successful delivery methods Integrate benefits with performance management Manage benefits from a portfolio perspective Apply effective governance Develop a value culture The Benefits Management Cycle Barriers to effective and efficient benefits management and overcoming them Key success characteristics of effective benefits management Key roles, responsibilities, and documentation Benefits Management Practice 1 - Identify and Quantify Benefits Management Practice 2 - Value and Appraise Benefits Management Practice 3 - Plan Benefits Management Practice 4 - Realize Benefits Management Practice 5 - Review Portfolio-based Benefits Management Implementing and Sustaining Progress APMG Managing Benefits Foundation Exam

Managing Benefits Foundation: Virtual In-House Training
Delivered OnlineFlexible Dates
Price on Enquiry

Cisco Digital Learning Security

By Nexus Human

Duration 69 Days 414 CPD hours Cisco Learning Library: Security offers a subscription to all Cisco online cybersecurity and cyber operations training, including extensive sk This comprehensive technical training library offers full-length, interactive certification courses, product and technology training with labs, and thousands of reference materials. Security Library Certification Courses CCNP Security Implementing and Operating Cisco Security Core Technologies (SCOR) v1.0 Securing Networks with Cisco Firepower Next Generation Firewall (SSNGFW) v1.0 Securing Networks with Cisco Firepower Next-Generation IPS (SSFIPS) v4.0 Implementing and Configuring Cisco Identity Services Engine (SISE) v3.0 Securing Email with Cisco Email Security Appliance (SESA) v3.0 Securing the Web with Cisco Web Security Appliance (SWSA) v3.0 Implementing Secure Solutions with Virtual Private Networks (SVPN) v1.0 Implementing Automation for Cisco Security Solutions (SAUI) v1.0 CCIE Security Implementing and Operating Cisco Security Core Technologies (SCOR) v1.0 Product and Technology Training Implementing and Operating Cisco Security Core Technologies (SCOR) v1.0 Implementing Automation for Cisco Security Solutions (SAUI) v1.0 Understanding Cisco Cybersecurity Fundamentals (SECFND) v1.0 Implementing Cisco Cybersecurity Operations (SECOPS) v1.0 Implementing Secure Solutions with Virtual Private Networks (SVPN) v1.0 Implementing an Integrated Threat Defense Solution (SECUR201) v1.0 Integrated Threat Defense Investigation and Mitigation (SECUR202) v1.0 Securing Cisco Networks with Snort Rule Writing Best Practices (SSFRules) v2.0 Securing Cisco Networks with Open Source Snort (SSFSNORT) v3.0 Securing Networks with Cisco Firepower Next Generation Firewall (SSNGFW) v1.0 Securing Email with Cisco Email Security Appliance (SESA) v3.0 Securing the Web with Cisco Web Security Appliance (SWSA) v3.0 Securing Networks with Cisco Firepower Next-Generation IPS (SSFIPS) v4.0 Introduction to 802.1X Operations for Cisco Security Professionals (802.1X) v2.0 Securing Industrial IoT Networks with Cisco Technologies (ISECIN) v1.0 Implementing and Configuring Cisco Identity Services Engine (SISE) v3.0 Protecting Against Malware Threats with Cisco AMP for Endpoints (SSFAMP) v5.0 Introducing Cisco Cloud Consumer Security (SECICC) v1.0 Securing Cloud Deployments with Cisco Technologies (SECCLD) v1.0 Configuring Cisco ISE Essentials for SD-Access (ISESDA) v1.0 Securing Branch Internet and Cloud Access with Cisco SD-WAN (A-SDW-BRSEC)

Cisco Digital Learning Security
Delivered OnlineFlexible Dates
Price on Enquiry

SSF00 IBM DS8000 Implementation Workshop for Open Systems

By Nexus Human

Duration 4 Days 24 CPD hours

SSF00 IBM DS8000 Implementation Workshop for Open Systems
Delivered OnlineFlexible Dates
Price on Enquiry

SSE10 IBM Storwize V7000 Implementation Workshop

By Nexus Human

Duration 4 Days 24 CPD hours

SSE10 IBM Storwize V7000 Implementation Workshop
Delivered OnlineFlexible Dates
Price on Enquiry

9000 System Manager 2.8 (5-day)

By Nexus Human

Duration 1 Days 6 CPD hours

9000 System Manager 2.8 (5-day)
Delivered OnlineFlexible Dates
Price on Enquiry

Enterprise Architecture (3- Days)

By Nexus Human

Duration 3 Days 18 CPD hours

Enterprise Architecture (3- Days)
Delivered OnlineFlexible Dates
Price on Enquiry

Enterprise Architecture

By Nexus Human

Duration 1 Days 6 CPD hours

Enterprise Architecture
Delivered OnlineFlexible Dates
Price on Enquiry

TOGAF Certification

By Nexus Human

Duration 2.5 Days 15 CPD hours

TOGAF Certification
Delivered OnlineFlexible Dates
Price on Enquiry

Enterprise Architecture (5 - Days)

By Nexus Human

Duration 5 Days 30 CPD hours

Enterprise Architecture (5 - Days)
Delivered OnlineFlexible Dates
Price on Enquiry

Telephone sales - inbound (In-House)

By The In House Training Company

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

Telephone sales - inbound (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry