5292 Courses in London delivered Online

Performance reviews are vital in gauging employee progress and fostering growth. However, conducting these reviews and managing difficult reactions can be a daunting task. Managers often struggle with providing constructive feedback, which may lead to defensive or emotional reactions from employees. Participants will learn to deliver feedback constructively, set clear expectations, and manage emotional responses, resulting in more productive, growth-oriented reviews that benefit both employees and the organization. Learning Objectives The following are some of the key outcomes in this course: How to prepare for and conduct a performance review that's motivating for your team and improves their overall performance Best practices to handle five of the most common, and most difficult, reactions to feedback Build confidence in handling the worst-case scenarios professionally and effectively Target Audience Managers, Team Leaders, Young Professionals

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

What important conversations are your team members avoiding? Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust. But many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise. Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping people to manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Participants will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics. Who Should Attend? This programme is for anyone who finds the thought if having a challenging or difficult conversation, something to be very nervous of, even to the point of avoiding the issue. We recommend that participants have first attended our Aspire programmes, Management Essentials and Performance Coaching, as they provide a strong foundation to the topic, which this session then builds upon. In Navigating Difficult Conversations participants will discover how to balance Courage and Consideration throughout the conversation by: Sharing their Purpose—the issue they need to make progress on—and Positive Intent—how they want the other person to benefit from the conversation Responding to emotional reactions using the skills: Pause, Don’t Panic Observe, Don’t Judge Ask, Don’t Assume Outcomes This module will help participants: Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others’ needs. Understand that emotional reactions are a natural, human response—and notice them as a signal that the conversation needs an adjustment to stay on track. Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training.

This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.

Managing people and teams is consistently the biggest challenge raised by new managers (and even many experienced managers). This short 3-hour course is aimed at introducing new and existing supervisors and managers to key supervisory skills, allowing them to develop their competence as supervisors. The course covers: Understanding your role as a supervisor SRA obligations and competence expectations Setting expectations and effective delegation Monitoring progress and quality Managing performance in difficult situations Top tips for impactful feedback By the end of this course participants will have had an opportunity to consider their current skills; develop new skills; and think about further development needs. Target Audience This online course is aimed at managers, team leaders and other supervisors. Please note that this course does NOT meet the LAA requirements as a Supervisor Course. If you need a Legal Aid Supervisor course, then please check out our 6 hour 30 minutes Supervision & Managing Performance Course. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Matthew Howgate, Consultant, DG Legal Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme. Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance.

Taking care of Difficult People and Situations Certification Any time that your business experiences a troublesome individual, there's an expense. It costs you as far as time that you go through managing the circumstance and costs you as far as the additional assets that you need to place into managing the circumstance. Your staff may all have magnificent relational abilities, however there are consistently the sudden circumstances that test them. By understanding the purposes behind troublesome conduct, a worker is better outfitted to manage troublesome individuals. This course shows incredible relational abilities that empower your employee(s) to diffuse clash circumstances, how to adequately convey and how to address the issues of troublesome individuals, in accordance with your business' necessities and objectives. It is a helpful course for any degree of representative yet will most profit those on the client confronting forefront and group directors. What's Covered in the Course? At the point when you select a colleague on this course, they will cover the accompanying themes: A comprehension of human requirements and how those necessities impact conduct; Instructions to viably impart, to lessen clashes and arrive at a positive goal; Acknowledgment of troublesome work environment conduct and viable manners by which to manage it, as it emerges; A comprehension of the elements that hinder representatives being gainful and the elements that advance efficiency; ID of the attributes that are basic to troublesome individuals, so they can be managed as needs be; Instructions to utilize powerful arrangements, to manage troublesome individuals, to support all included; The sources and reasons for troublesome conduct, with the goal that it very well may be perceived and worked through, as it emerges; Instructions to perceive the most well-known character attributes of individuals who display troublesome conduct and how to manage them; The most effective method to zero in on the arrangement, rather than the issue, while collaborating with troublesome individuals or in tough spots. What are the Benefits of the Course? Your representative will acquire various advantages from this course, the principle ones being: With representatives at all levels ready to manage troublesome individuals and compromise, chiefs can zero in additional time on profitability and proficiency; The worker acquires the information and certainty with which to manage troublesome individuals and tough spots; Clashes are rapidly and productively settled; The representative's relational abilities are improved; The course is particular, can be learned whenever that suits the individual and can be contemplated on the web; Uncertain admittance to the course empowers boost preparing later on.

Dealing with Difficult People: Dealing with Difficult People Online Are you struggling to deal with difficult people? Our Dealing with Difficult People: Dealing with Difficult People course can help improve your skills at work. Dealing with Difficult People: Dealing with Difficult People defy logic. Some are blissfully unaware of the negative impact they have on those around them, while others appear to derive satisfaction from causing chaos and pushing other people's buttons. In either case, they add unnecessary complexity, strife and worst of all stress. Stress has long been shown in studies to have a long-term negative impact on the brain. Stress is a formidable threat to your success; when it becomes uncontrollable, your brain and performance suffer. The majority of workplace stressors are easy to identify. Dealing with difficult people is always stressful. We've all been in situations where we had to interact with difficult people, whether at work, school, or over a business lunch. They do exist in the workplace, and the better you become at dealing with them, the happier you will be at work. Dealing with Difficult People: Dealing with Difficult People may take advantage of every opportunity to cause problems, or they may simply use passive resistance to waylay your best efforts to move your agenda forward. While you cannot control others, you can control and improve yourself by doing the following: Recognising your own attitudes and behaviours, creating coping strategies, managing your anger. Through this Dealing with Difficult People: Dealing with Difficult People course, you'll learn how to deal with aggressive, manipulative, undermining, prejudiced, or otherwise difficult people. Main Course: Dealing With Difficult People Course Free Courses included with Dealing with Difficult People: Dealing with Difficult People Course: Along with Dealing With Difficult People Course you will get free Level 5 Report Writing Course Along with Dealing With Difficult People Course you will get free Communication Skills Course Special Offers of this Dealing with Difficult People: Dealing with Difficult People Course: This Dealing with Difficult People: Dealing with Difficult People Course includes a FREE PDF Certificate. Lifetime access to this Dealing with Difficult People: Dealing with Difficult People Course Instant access to this Dealing with Difficult People: Dealing with Difficult People Course 24/7 Support Available to this Dealing with Difficult People: Dealing with Difficult People Course Dealing with Difficult People: Dealing with Difficult People Online Our Dealing with Difficult People: Dealing with Difficult People course has various modules to explain difficult people and their behaviours. How to communicate, solve problems and guide techniques are parts of this Dealing with Difficult People: Dealing with Difficult People course. You also know how to effectively deal with bosses and colleagues are explained in the Dealing with Difficult People: Dealing with Difficult People course. You will be able to make impossible situations possible with this Dealing with Difficult People: Dealing with Difficult People course. Who is this course for? Dealing With Difficult People: Dealing with Difficult People Online This Dealing with Difficult People: Dealing with Difficult People course is ideal for: Anyone involved in communication at work. Executive Assistants or Sales Reps Customer Support Agents Requirements Dealing with Difficult People: Dealing with Difficult People Online To enrol in this Dealing with Difficult People Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Dealing with Difficult People: Dealing with Difficult People Course. Be energetic and self-motivated to complete our Dealing with Difficult People: Dealing with Difficult People Course. Basic computer Skill is required to complete our Dealing with Difficult People Course. If you want to enrol in our Dealing with Difficult People Course, you must be at least 15 years old. Career path Dealing with Difficult People: Dealing with Difficult People Online The Dealing with Difficult People: Dealing with Difficult People course is intended to help you obtain the skills, knowledge, and career of your dreams!

This workshop is designed to give those who have to give bad news and broach difficult conversations increased confidence. Participants will leave the workshop with the tools and techniques to prepare for a difficult conversation and ensure that they are supporting patients and relatives through a stressful time in their lives.

Dealing with Difficult People: Dealing with Difficult People Online Difficult people defy logic. Some are blissfully unaware of the negative impact they have on those around them, while others appear to derive satisfaction from causing chaos and pushing other people's buttons. In either case, they add unnecessary complexity, strife and worst of all stress. Stress has long been shown in studies to have a long-term negative impact on the brain. Even a few days of stress reduces the effectiveness of neurons in the hippocampus, a key brain area responsible for reasoning and memory. Weeks of stress cause reversible damage to neuronal dendrites (the small "arms" that brain cells use to communicate with one another), while months of stress can destroy neurons permanently. Stress is a formidable threat to your success; when it becomes uncontrollable, your brain and performance suffer. The majority of workplace stressors are easy to identify. Dealing with difficult people is always stressful. We've all been in situations where we had to interact with difficult people, whether at work, school, or over a business lunch. They do exist in the workplace, and the better you become at dealing with them, the happier you will be at work. Difficult people may take advantage of every opportunity to cause problems, or they may simply use passive resistance to waylay your best efforts to move your agenda forward. While you cannot control others, you can control and improve yourself by doing the following: Recognising your own attitudes and behaviours, creating coping strategies, managing your anger. Through this Dealing with Difficult People course, you'll learn how to deal with aggressive, manipulative, undermining, prejudiced, or otherwise difficult people. Why choose this Dealing with Difficult People: Dealing with Difficult People from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Dealing with Difficult People: Dealing with Difficult People developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Dealing with Difficult People: Dealing with Difficult People. Courses Included with This Dealing with Difficult People: Dealing with Difficult People Bundle. Course 01: Dealing with Difficult People Course 02: Level 5 Diploma in Risk Management Course Course 03: Level 5 Report Writing Course Course 04: Communication Skills Course Course 05: Workplace Stress Management Course 06: Anger Management [ Note: Free PDF certificate as soon as completing the Dealing with Difficult People: Dealing with Difficult People course] Dealing With Difficult People: Dealing with Difficult People Online. This Dealing With Difficult People: Dealing with Difficult People course consists of 08 modules. Course Curriculum of Dealing with Difficult People: Dealing with Difficult People Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating with Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing with Impossible People Module 08: The Temper Tantrum Type Assessment Method of Dealing with Difficult People: Dealing with Difficult People After completing Dealing with Difficult People: Dealing with Difficult People, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Dealing with Difficult People: Dealing with Difficult People After completing the Dealing with Difficult People: Dealing with Difficult People, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Dealing With Difficult People: Dealing with Difficult People Online This Dealing with Difficult People: Dealing with Difficult People course is ideal for: Anyone involved in communication at work. Executive Assistants or Sales Reps Customer Support Agents Requirements Dealing with Difficult People: Dealing with Difficult People Online To enrol in this Dealing with Difficult People Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Dealing with Difficult People: Dealing with Difficult People Course. Be energetic and self-motivated to complete our Dealing with Difficult People: Dealing with Difficult People Course. Basic computer Skill is required to complete our Dealing with Difficult People Course. If you want to enrol in our Dealing with Difficult People Course, you must be at least 15 years old. Career path Dealing with Difficult People: Dealing with Difficult People Online