2141 Courses in Liverpool delivered Online

Level 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

Conflict Resolution in Educational Institutions

<< Strategic Management >> Strategic management involves the planning and implementation of the most important goals and initiatives taken by a corporation's top management on behalf of its owners, based on resource considerations and an assessment of the internal and external environments in which the organization competes. This Strategic Management course is designed to provide you the opportunity to gain a thorough understanding of strategic management. Through this Strategic Management course, you will learn how to develop a highly effective team, optimize better performance, deal with obstacles, fear, imposter syndrome and much more . Take the course to start learning the business strategy and strategy formulation skills you'll need to effectively map the future of your organization. ***Courses Included in this Bundle Course 01: Strategic Management Course 02: Level 7 Diploma in Leadership & Management Course 03: Logistics Management Assessment Method After completing each module of the Strategic Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Strategic Management course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. << Strategic Management >> Detailed Strategic Management course curriculum Module 1: The Middle: Where Transformations Either Happen or Stuck Module 2: Developing Highly Effective Team and Optimising Better Performance Module 3: Facing The Unwanted Circumstances Wisely With Courage and Persistence Module 4: Leading a Transformation Rather Than Doing a Transformation From the Top Who is this course for? << Strategic Management >> This Strategic Management course is ideal for professionals whose jobs require strong strategic planning and problem-solving skills. Requirements << Strategic Management >> There are no specific requirements for this Strategic Management course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Give a compliment to your career and take it to the next level. This Coaching & Mentoring bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Coaching & Mentoring skills for your next job or elevate your skills for your next promotion, this Coaching & Mentoring bundle will help you stay ahead of the pack. Along with this Coaching & Mentoring course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Coaching & Mentoring Bundle Consists of the following Premium courses: Course 01: Coaching & Mentoring Course 02: Life Coaching | Online Course Course 03: Train the Trainer Course 04: Teach Anybody Anything Course 05: Training Techniques for Beginners Course 06: Personal Leadership and Influencing Skills Course 07: Motivation Skills Course 08: Resilience Masterclass Course 09: Leadership and Management Training Course Course 10: Counselling for Child and Adolescents Course 11: Effective Communication Skills Course 12: Positive Psychology Masterclass Course 13: Train the Trainer - Part 1 Course 14: Train the Trainer - Part 2 Course 15: Virtual Training Masterclass Course 16: Train the Trainer Recharge: The Healthy Trainer Course 17: Bereavement Counselling Course 18: Self Esteem and Assertiveness Development - Level 4 Course 19: Problem Solving and Decision Making Course 20: Time Management Enrol now in Coaching & Mentoring to advance your career, and use the premium study materials from Apex Learning. Coaching & Mentoring The Coaching & Mentoring bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Coaching & Mentoring expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Coaching & Mentoring from any place in your own time without travelling for classes. Coaching & Mentoring Course Curriculum: Life Coaching and Personal Development Module 01: Introduction to Coaching and Mentoring Module 02: Coaching and Mentoring: Objectives & Processes Module 03: Ethical Aspects of Coaching and Mentoring Module 04: Coaching and Mentoring Models Module 05: Effective Communication Skills Module 06: Personal Skills Module 07: Management Skills Module 08: Functional Skills Certificate: PDF Certificate: Free (Previously it was £6*20 = £120) Hard Copy Certificate: Free (For The Teaching Assistant: Previously it was £10) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Coaching & Mentoring Anyone from any background can enrol in this Coaching & Mentoring bundle. Requirements Coaching & Mentoring This Coaching & Mentoring course has been designed to be fully compatible with tablets and smartphones. Career path Coaching & Mentoring Having Coaching & Mentoring expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Teaching Assistant absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access