9570 Courses in Liverpool delivered Online

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This qualification consists of 2 mandatory components. Learners must complete both the Non-Calculator and Calculator written examinations. The assessments will assess a learner’s representing, analysing, and interpreting skills using numbers, geometry, and statistics in realistic contexts. To achieve an equivalent to GCSE grade C or 4. The qualification is awarded by Highfield OFQUAL-regulated and nationally recognised. Learn about the Functional Skills Qualification in Mathematics at Level 2 Our rolling 12-week course, via live webinar with a dedicated tutor, is designed to discover your weakness and build on those, to enable you to achieve success in Maths to allow you to progress your career in the direction you want. Every Wednesday 4pm – 6pm with full resources and practice papers – you will succeed. As part of one of our apprenticeship courses – This course could be government funded – so ask for more information. Course Dates Every Wednesday 4pm – 6pm 12 week rolling course Costs £350.00 per person (inc. VAT) Any additional resits of exams are charged at £30 each.

Overview Prevent construction site health risks with a foolproof management framework, by taking the advanced COSHH Training and Safety - Level 2 course.The comprehensive COSHH Training and Safety - Level 2 course covers all the hazard control principles of construction sites that you must know to ensure a safe workplace for both you and your coworkers. You'll learn about hazardous substances and the law. You'll also get to know the health risks of the substances and how to work safely with hazardous substances. By completing the course, you'll have the knowledge and ability to enforce adequate workplace management policies to prevent health risks. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this COSHH Training and Safety - Level 2. It is available to all students, of all academic backgrounds. Requirements Our COSHH Training and Safety - Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 9 lectures • 04:09:00 total length •COSHH Explained: 00:34:00 •COSHH Regulations: 00:34:00 •Health Problems Related to Hazardous Substances: 00:28:00 •Identifying Hazardous Substances: 00:27:00 •COSHH Risk Assessments: 00:35:00 •Control Measures and Monitoring: 00:30:00 •Implementing Control Measures: 00:21:00 •Mock Exam - COSHH Training and Safety - Level 2: 00:20:00 •Final Exam - COSHH Training and Safety - Level 2: 00:20:00

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Health and safety management is one of the most important and straightforward part of managing your business. Without them in place employees are subject to serious injury and sometimes even death. Every year more than 200 people are killed at work - primarily due to falls from a height and being struck by vehicles in the workplace - and several hundred thousands are injured - mainly due to slips and trips. If you are someone who runs a business, then you need health and safety practices in place and to help you do just that is this CPD Level 2 Certificate in Health and Safety course. Taking this course will help you by introducing Health and Safety related incidents to you. You will learn about common work related illnesses as well, like back pain, MSDs and much more. Following these you will learn about a lot of health and safety related arrangements that will make certain you have a healthy and fit workforce. You will also be able to identify hazards, improvements, legal requirements and what RIDDOR stands for. So if you want to run your business more smoothly and efficiently, this course is the right choice for you. Course Highlights CPD Level 2 Certificate in Health and Safety is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed CPD Level 2 Certificate in Health and Safety into 8 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 25 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose CPD Level 2 Certificate in Health and Safety Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? CPD Level 2 Certificate in Health and Safety is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our CPD Level 2 Certificate in Health and Safety is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. CPD Level 2 Certificate in Health and Safety Introduction FREE 01:00:00 Health and Safety Related Accidents and ill-health FREE 00:30:00 Health and Safety in The workplace 00:30:00 Workplace Hazards 00:30:00 Managing health and safety in Workplace 01:00:00 Legal Responsibilities and Requirements 00:30:00 RIDDOR - Reporting of accidents and incidents 00:30:00 Conclusion 00:15:00 Mock Exam Mock Exam- CPD Level 2 Certificate in Health and Safety 00:20:00 Final Exam Final Exam- CPD Level 2 Certificate in Health and Safety 00:20:00

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

The 'Level 2 Certificate in Forestry' course offers an introduction to forestry and covers essential topics such as forest soil, forest mensuration, forest surveying, silviculture, forest ecosystems, timber harvesting, and urban forestry. Students will gain foundational knowledge in forestry practices and management. Learning Outcomes: Understand the basics of forestry, its importance, and its role in environmental conservation. Learn about forest soil and its impact on the growth and health of trees and vegetation. Acquire knowledge of forest mensuration techniques to measure tree growth and volume accurately. Gain insights into forest surveying methods for data collection and analysis in forestry projects. Familiarize with silviculture principles to manage and sustain forest ecosystems effectively. Develop an understanding of forest ecosystems, their biodiversity, and ecological relationships. Learn about the timber harvesting process and its importance in sustainable forestry practices. Explore advanced techniques and considerations in timber harvesting for resource management. Study urban forestry and its significance in managing trees and green spaces in urban environments. Why buy this Level 2 Certificate in Forestry? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 2 Certificate in Forestry there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 2 Certificate in Forestry does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 2 Certificate in Forestry was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 2 Certificate in Forestry is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module-1: Introduction to Forestry Introduction to Forestry 00:24:00 Module-2: Forest Soil Forest Soil 00:22:00 Module-3: Forest Menstruation Forest Mensuration 00:22:00 Module-4: Forest Surveying Forest Surveying 00:21:00 Module-5: Silviculture Silviculture 00:22:00 Module-6: Forest Ecosystem Forest Ecosystem 00:24:00 Module-7: Timber Harvesting (Part One) Timber Harvesting (Part One) 00:16:00 Module-8: Timber Harvesting (Part Two) Timber Harvesting (Part Two) 00:13:00 Module-9: Urban Forestry Urban Forestry 00:22:00 Assignment Assignment - Level 2 Certificate in Forestry 00:00:00

Overview This Personal Development and Productivity Level 2 course will unlock your full potential and will show you how to excel in a career in Personal Development and Productivity Level 2. So upskill now and reach your full potential. Everything you need to get started in Personal Development and Productivity Level 2 is available in this course. Learning and progressing are the hallmarks of personal development. This Personal Development and Productivity Level 2 will quickly teach you the must-have skills needed to start in the relevant industry. In This Personal Development and Productivity Level 2 Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Personal Development and Productivity Level 2 skills to help you advance your career. Acquire a comprehensive understanding of various Personal Development and Productivity Level 2 topics and tips from industry experts. Learn in-demand Personal Development and Productivity Level 2 skills that are in high demand among UK employers, which will help you to kickstart your career. This Personal Development and Productivity Level 2 course covers everything you must know to stand against the tough competition in the Personal Development and Productivity Level 2 field.  The future is truly yours to seize with this Personal Development and Productivity Level 2. Enrol today and complete the course to achieve a Personal Development and Productivity Level 2 certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Personal Development and Productivity Level 2 course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Personal Development and Productivity Level 2 course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Personal Development and Productivity Level 2 course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Personal Development and Productivity Level 2 is suitable for anyone aspiring to start a career in Personal Development and Productivity Level 2; even if you are new to this and have no prior knowledge on Personal Development and Productivity Level 2, this course is going to be very easy for you to understand.  And if you are already working in the Personal Development and Productivity Level 2 field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Personal Development and Productivity Level 2 course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Personal Development and Productivity Level 2 course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Personal Development and Productivity Level 2 course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Personal Development and Productivity Level 2 course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Personal Development and Productivity Introduction to Super Success 00:08:00 Super Productivity - A Quick Takeaway 00:05:00 What This Course Will Teach You 00:04:00 Your Journey Starts Here - Yay! 00:05:00 Mindset Management - The 5 Keys to Success 00:05:00 Overcoming Mental Traps - 4 Lies to Unlearn 00:05:00 Overcoming Physical Traps 00:04:00 Overcoming Emotional Traps - The 4 'Lack' Myths 00:05:00 Practical Time Management 00:05:00 Advanced Time Management 00:05:00 Identifying Your Goals 00:04:00 Designing Your Perfect Future - The 5 Key Elements 00:05:00 You Gotta Think Bigger! 00:05:00 Planning For Success 00:07:00 Changing Your Energy 00:05:00 The Importance of Ongoing Assessment 00:03:00 Making The Right Decisions 00:05:00 Ask for What You Want 00:05:00 Just Do It 00:03:00 Just BE It 00:05:00 Just Live It 00:04:00 Becoming a Superhero 00:02:00 Conclusion 00:02:00

Highlights of the Level 2 Food Safety Course for Retail Course Type: Self-paced online course Duration: 1 Hour 15 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this Level 2 Food Safety Course for Retail? Recognise the crucial elements involved in preserving high standards of food safety Demonstrate the legislation that governs food safety in the UK Learn about food safety and hygiene for the retail food handling industry Identify the risks and hazards that can affect food safety at various stages Know how to control and prevent food contamination risks Learn how microorganisms affect public health Recognise the main cause of food poisoning and ways to prevent it Know how to prevent and control foodborne illnesses Determine effective methods to manage waste safely across the premises Design effective pest management within premises to prevent and control food pests Know how to maintain the safety and hygiene of both external and internal parts of the premises Level 2 Food Safety - Retail Course This Level 2 Food Safety Course for Retail will help you comprehend the significant role that food safety and hygiene play in sustaining your overall retail brand identity by providing you with essential skills and knowledge to maintain food safety and hygiene throughout various processes of handling food. You will learn from expert instructors with experience in the field who will impart the most relevant expertise and best practices. Comply with food safety legislation Recognise workplace risks and hazards Prevent the spread of foodborne diseases Control hazards from delivery to service Implement proper pest control and premises management Essential skills, confidence and competence to assist you in the food safety industry Core competencies required to drive a successful career in the food safety industry This Level 2 Food Safety course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This Level 2 Food Safety course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Who is this course for? This course is ideal for supervisors and managers who are in charge of organising, directing, or overseeing the health and safety procedures of food industries Anyone who works in a retail setting where food is prepared, cooked and handled can take this course Chefs, kitchen assistants, teachers, care workers, baristas or nursery staff can also take this course to enhance their skills and knowledge about food safety in the retail sector Owners of food retail industries thinking of implementing proper food safety plans within the workplace can also take this Level 2 Food Safety Course for Retail New employees with little to no prior experience in food safety can take this course to improve their chances of being hired Anyone who wants to gain comprehensive knowledge about food safety regardless of their career can also take this Level 2 Food Safety Course for Retail Entry Requirements This Level 2 Food Safety Course for Retail has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This Level 2 Food Safety Course for Retail assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.  Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This Level 2 Food Safety Course for Retail will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for the Level 1 Food Safety-Catering Course, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector.  Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Module 1: Food Safety Legislation Module 2: Hazards from Delivery to Service Module 3: Risk Control (Prevention of Contamination) Module 4: Pests, Premises and People Obtain Your Certificate of Achievement Order Your Certificate of Achievement 00:00:00

Public Relations Certificate Course Level 2 is one of our best selling and most popular course. The Public Relations Certificate Course Level 2 is organised into 1 module and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 5 hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Public Relations Certificate Course Level 2 Course Overview (Public Relations Certificate Course Level 2) 00:15:00 Public Relations 00:30:00 Building Your PR Plan 00:30:00 Structuring Messages 00:30:00 Establishing Media Guidelines 00:30:00 Managing the Media 00:30:00 The Press Release 00:30:00 PR and the Crisis 00:30:00 Social Media and Public Relations 00:15:00 Mock Exam Mock Exam- Public Relations Certificate Course Level 2 00:20:00 Final Exam Final Exam- Public Relations Certificate Course Level 2 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.