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Course Overview Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This Online Call Centre Training Course is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties. Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times. By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette. Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses! What You Will Learn This Call Centre Training Course is designed to teach learners the essential skills required to succeed in a telephone customer service role. It covers the fundamentals of telephone etiquette, staff training methods, industry best practice, and much more. How to Speak Like a Star How to Handle Rude or Angry Callers An Introduction to Basic Telephone Etiquette Skills Required to Work in a Professional Call Centre Providing Excellent Telephone Customer Service Goal Setting and Benchmarking Closing techniques and Wrapping Up How to Handle Voicemail Messages Methods of Training Employees Ways to Eliminate phone Distractions Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

FOR THE FIRST TIME EVER, WORLD CHAMPION INTERNATIONAL ARTIST MIRIAM BEGANOVA (@LIMITLESSPMU) TEACHES YOU HOW TO ACHIEVE HER AWARD-WINNING HYPER-REALISM BROWS TECHNIQUE FOR YOUR OWN CLIENTS ONLINE FROM THE COMFORT OF YOUR OWN HOME OR CLINIC!

Level 3 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Overview Get started in setting up your own floristry business and learn the art of flower arranging with this floristry masterclass! In the Floristry & Plant Care Training, you will learn how to create stunning floral displays for special occasions such as weddings and festive holidays. You will also deepen your knowledge of the role of the florist as well as the fundamental elements and principles of floral design. Take your first steps towards a career in the floral industry and learn how to create stunning floral bouquets, displays, and more, with this introductory training course! Why buy this Floristry & Plant Care Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Floristry & Plant Care Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Floristry & Plant Care Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Floristry & Plant Care Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Floristry & Plant Care Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Floristry & Plant Care Training Module 01: Introduction to Floristry 00:15:00 Module 02: The Florist 00:30:00 Module 03: Flower Colors & Symbolism 00:30:00 Module 04: Different Flowers and Their Meaning 01:00:00 Module 05: Potted Plant Care 00:30:00 Module 06: Cut Flowers 01:00:00 Module 07: Plant Diseases 01:00:00 Module 08: Common Cultural Disorders 00:30:00 Module 09: Insects and Pests of Roses 00:30:00 Module 10: Garden Care to Prevent Diseases 01:00:00 Module 11: Principles of Floral Arrangement 01:00:00 Module 12: Floral Design 01:00:00 Module 13: Types of Greenery 01:00:00 Module 14: Role of Foliage in Arrangements 00:15:00 Module 15: Popular Styles and Arrangements 01:00:00 Module 16: Making Floral Arrangements 00:30:00 Module 17: Container Preparation 00:30:00 Module 18: Corsage & Boutonniere 00:30:00 Module 19: Wedding Bouquet 00:15:00 Module 20: Funeral Flowers & Meanings 00:15:00 Module 21: Funeral Wreath 00:15:00 Module 22: Surviving in Florist Sector 00:15:00 Mock Exam Mock Exam - Diploma in Floristry and Flower Arrangement Training Courses 00:20:00 Final Exam Final Exam - Diploma in Floristry and Flower Arrangement Training Courses 00:20:00

***24 Hour Limited Time Flash Sale*** Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. 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Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

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Enrolling in a Singing Voice Training course is essential in the modern world, where voice plays a pivotal role in communication and entertainment. Learning to sing not only enhances your vocal abilities but also boosts your confidence and presentation skills, which are invaluable in both daily life and a professional career. A Singing Voice Training course equips you with advanced techniques in breath control, harmony, and stage presence, making you a versatile performer. This skill is increasingly sought after in the UK, with job opportunities ranging from professional singing to voice coaching and performance arts. Salaries in this field can range from £25,000 to £50,000 annually, depending on experience and role. The demand for singing professionals is on the rise, with the sector experiencing a growth rate of 5-10% annually. By mastering the elements taught in the Singing Voice Training course, you open doors to a fulfilling career and numerous opportunities in the growing entertainment and education sectors. Key Features: CPD Certified Singing Voice Training Course Free Certificate from Reed CIQ Approved Singing Voice Training Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Exploring Vocal Foundations Module 02: Developing Vocal Techniques Module 03: Advanced Breath Control Mastery Module 04: Exploring Harmony and Vocal Ensemble Module 05: Expressive Vocal Styling Module 06: Stage Presence and Performance Skills Module 07: Final Performance and Repertoire Building Learning Outcomes: Develop solid vocal foundations for a versatile and expressive singing voice. Hone techniques to enhance vocal proficiency and musical expression intricacies. Master advanced breath control techniques for sustained and dynamic vocal performance. Explore harmony and ensemble skills, integrating vocals seamlessly into musical compositions. Cultivate expressive styling to infuse emotion and depth into vocal performances. Enhance stage presence and performance skills for captivating and confident presentations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Singing Voice Training 1:57:53 1: Module 1: Exploring Vocal Foundations Preview 17:59 2: Module 2: Developing Vocal Techniques 16:00 3: Module 3: Advanced Breath Control Mastery 16:34 4: Module 4: Exploring Harmony and Vocal Ensemble 15:56 5: Module 5: Expressive Vocal Styling 16:36 6: Module 6: Stage Presence and Performance Skills 16:05 7: Module 7: Final Performance and Repertoire Building 16:43 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? This Singing Voice Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Singing Voice Training. Moreover, this course is ideal for: Aspiring singers seeking to refine and elevate their vocal capabilities. Musicians and performers aiming to enhance their singing and stage presence. Vocalists looking to master advanced breath control and vocal ensemble techniques. Individuals passionate about expressive vocal styling and dynamic performance. Anyone aspiring to build a strong foundation for a versatile singing repertoire. Requirements There are no requirements needed to enrol into this Singing Voice Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Singing Voice Training course. Career path After finishing this Singing Voice Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Singing Voice Training are: Vocal Coach - £25K to 45K/year. Choir Director - £20K to 35K/year. Studio Vocalist - £18K to 40K/year. Musical Theatre Performer - £15K to 50K/year. Singing Teacher - £20K to 40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 4 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited

Level 3 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 220 CPD Points|CPD & CiQ Accredited