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Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Control and Administration of Medicine course might help you get there! Expand your expertise with high-quality training - study the Control and Administration of Medicine course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Control and Administration of Medicine online training course. The Control and Administration of Medicine course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Control and Administration of Medicine course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Control and Administration of Medicine training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** **Introduction to Medicine : Control and Administration of Medicine** Introduction Injuries, Prevention, and Reporting Accidents Risk Assessments and Legislation Reducing, Controlling Risks and Safe Practices Test Your Knowledge Assessment Process of Control and Administration of Medicine at Workplace Course Once you have completed all the modules in the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. Show off Your Control and Administration of Medicine Knowledge with a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Control and Administration of Medicine course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career.
Are you looking to improve your current abilities or make a career move? Our unique Door Supervisor course might help you get there! Expand your expertise with high-quality training to study the Door Supervisor course. Gain the knowledge and skills you need to excel in your chosen career through the Door Supervisor online training course. The Door Supervisor course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Door Supervisor course, an instant e-certificate will be exhibited in your profile that you can order as proof of your Door Supervisor skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Door Supervisor course. This Door Supervisor training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the Door Supervisor course today and gear up for excellence! Courses Are Included In this Door Supervisor Bundle: Course 01: Door Supervisor Course 02: Security Management Course 03: CCTV Operator Course Course 04: Basic Security Guard Training Why Choose Our Door Supervisor Course: Get instant access to this Door Supervisor course. Learn Door Supervisor from anywhere in the world Door Supervisor is affordable and simple to understand Door Supervisor is entirely online, interactive lesson with voiceover audio Lifetime access to the Door Supervisor course materials Door Supervisor comes with 24/7 tutor support *** Course Curriculum of Door Supervisor*** Here is the curriculum breakdown of the Door Supervisor course: Module 01: Definition and Importance of Security Module 02: Career Prospect of Security Guard in the UK Module 03: Security Risk Analysis and Risk Reduction Module 04: Physical and Information Security Protection Module 05: Response to Immediate Crisis Module 06: The Use of Technology for Managing Security Module 07: General Patrol Tactics and Techniques Module 08: Public Relations and Traffic Control Module 09: Violence in the Workplace Module 10: Laws and Regulations =========>>>>> And 3 More Courses <<<<<========= Assessment Process Once you have completed all the modules in the Door Supervisor course, you can assess your skills and knowledge with an optional assignment. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Door Supervisor course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Door Supervisor course. Career path After completing this Door Supervisor course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee.
Understanding the essentials of Portable Appliance Testing is crucial for anyone responsible for the safety and maintenance of electrical equipment in workplaces or domestic environments. This Level 3 course delivers a clear and detailed exploration of the key principles behind PAT, covering everything from initial visual inspections to the correct use of testing instruments. You will gain insight into the statutory provisions that govern PAT, how to identify risks associated with electrical appliances, and effective methods to reduce and control these hazards. Each module builds a solid foundation in the technical knowledge required to assess and ensure the safety of portable electrical devices. Designed for learners who wish to deepen their knowledge without the need for physical attendance, this course offers a thorough understanding of safety precautions, electrical installation testing, and accurate record-keeping for PAT activities. The structured approach ensures that participants can confidently interpret testing results and prepare essential documentation, all while maintaining high standards of safety. Ideal for safety officers, facility managers, or anyone involved with electrical safety checks, this course balances detailed content with practical relevance, presented in a clear, professional format. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Electrician profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: Introduction to Portable Appliance Testing Module 02: Relevant Statutory Provisions for PAT Module 03: Risk Assessment Module 04: Reducing and Controlling Risks Module 05: Electrical Units and Appliance Classification Module 06: Initial Visual Examination Module 07: Instruments for Testing and Equipment Inspection Module 08: Electrical Installation Testing Module 09: Safety Precautions in Electrical Testing Module 10: Reporting and Record-keeping Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the PAT - Portable Appliance Testing Level 3 - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this PAT - Portable Appliance Testing Level 3 - CPD CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The PAT - Portable Appliance Testing Level 3 - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our PAT - Portable Appliance Testing Level 3 - CPD Accredited training.
Managing a purchase ledger efficiently is fundamental to maintaining an organisation’s financial health. This course offers a detailed introduction to the purchase ledger, highlighting its role in the broader accounting framework and why accurate management is essential for smooth business operations. Participants will explore the key principles behind purchase ledger control accounts and learn how to oversee transactions to maintain balance and accuracy in financial records. Through this course, learners will gain insight into the skills required to manage purchase ledgers effectively, including reconciliation techniques and the benefits of adopting paperless systems. The modules are designed to guide you through the processes involved in handling supplier invoices, payments, and ledger reconciliation with confidence. Whether you are new to finance or seeking to refresh your knowledge, this course delivers the knowledge needed to improve ledger accuracy and efficiency, boosting overall financial organisation performance. Course Curriculum: Module 01: Introduction to Purchase Ledger Module 02: Importance of Purchase Ledger Module 03: Skills for Purchase Ledger Management Module 04: Purchase Ledger Control Account Module 05: Managing Purchase Ledger Successfully Module 06: Reconciliation Module 07: The Key to a Paperless Purchase Ledger World Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Purchase Ledger - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Purchase Ledger - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Purchase Ledger - CPD Accredited training.
The Efficient Freight Broker Training Course provides a structured pathway for individuals eager to make their mark in the logistics and freight brokerage industry. This course is meticulously designed to equip learners with the essential knowledge needed to succeed in this dynamic sector. Throughout the course, participants will be introduced to key concepts, industry terminology, and the tools required for building a strong foundation as a freight broker. By focusing on efficiency, students can expect to gain a well-rounded understanding of the logistical processes that ensure goods are moved effectively and on time. As the demand for skilled professionals in freight brokerage grows, this course offers an ideal opportunity for anyone looking to pursue a career in the industry. It provides flexible learning options to suit a wide range of schedules, allowing learners to take full control of their progress. Whether you're looking to break into the world of freight brokerage or enhance your current knowledge, this training offers all the essential components to help you succeed. With easy-to-follow modules, valuable insights, and real-time industry examples, this course is the perfect choice for those who are serious about becoming proficient in freight brokerage. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction To Freight Brokerage Module 02 : Regulatory and Legal Requirements Module 03 : Freight Broker Operations Module 04 : Documentation and Record Keeping Module 05 : Carrier Selection and Qualification Module 06 : Freight Transportation Modes Module 07 : Freight Broker Marketing and Sales Module 08 : Risk Management and Problem-Solving Learning Outcomes: Grasp the foundations of efficient freight brokerage. Navigate the regulatory and legal landscape of the industry. Execute effective freight broker operations. Manage documentation and record-keeping adeptly. Select and qualify carriers for optimal transport. Hone marketing, sales, risk management, and problem-solving skills. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring freight brokers and logistics enthusiasts. Transportation and logistics professionals seeking advancement. Business owners looking to streamline their freight operations. Sales and marketing professionals interested in logistics. Individuals pursuing a career in the transportation industry. Administrative staff in freight brokerage firms. Anyone fascinated by the world of logistics. Career path Freight Broker Freight Brokerage Operations Manager Logistics Coordinator Transportation Manager Sales and Marketing Specialist in Logistics Risk Management Analyst in Freight Brokerage Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Understanding the nuances of deaf awareness isn't just thoughtful—it’s essential in today’s increasingly connected world. This CPD Accredited 3 Courses Bundle delivers valuable insight into how we interact, communicate, and support those who are deaf or hard of hearing. Whether you're working in healthcare, education, customer service, or just someone with a knack for being a decent human being, this trio offers foundational knowledge that’s both enlightening and surprisingly absorbing. The bundle includes Deaf Awareness & Interaction Training, Audiology, and Speech and Language Therapy—each course thoughtfully designed to highlight the various dimensions of communication and hearing health. From understanding hearing loss and communication barriers to exploring the science of sound and speech, you'll gain a broader perspective on supporting inclusive dialogue. If you're aiming to be more attuned and less awkward when faced with communication challenges, this is a solid place to start. These comprehensive courses are available in this Deaf Awareness - CPD Accredited 3 Courses Bundle Course 01: Deaf Awareness & Interaction Training Course 02: Audiology Course 03: Speech and Language Therapy ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Module 01: Introduction to Deaf Awareness Module 02: Deaf Community and Culture Module 03: Causes of Being Deaf and Auditory Innovations Module 04: Deaf Education Module 05: British Sign Language Module 06: BSL in Its Social Context Module 07: Social Interaction between Deaf and Hearing People Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Deaf Awareness - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Deaf Awareness - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Deaf Awareness - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Deaf Awareness - CPD Accredited 3 Courses Bundle training.
Course Overview: Welcome to Basic Automotive Engineering: Onboard Diagnostics, a course designed to unveil the fascinating world of automotive diagnostics and equip you with essential skills to navigate the complex systems under the hood.The curriculum spans various essential topics, including a comprehensive introduction to Onboard Diagnostics (OBD), an in-depth exploration of exhaust gas diagnostics, and insights into fuel injection and spark plug diagnostics. You will also delve into the functionality and applications of onboard diagnostic apps, as well as lubrication diagnosis, providing a holistic learning experience.Enrol today, and Let the learning begin! Key Features of the Course: CPD certificate upon completion 24/7 learning assistance for continuous support Engaging and interactive learning materials Comprehensive curriculum covering various aspects of OBD Learn at your own pace, anywhere and anytime Who is This Course For? This Basic Automotive Engineering: Onboard Diagnostics course is ideal for automotive enthusiasts, technicians, mechanics, and individuals seeking to gain a deeper understanding of automotive engineering. Whether you're a newcomer to the industry or already have some experience under your belt, Basic Automotive Engineering: Onboard Diagnostics will provide you with valuable insights and applicable knowledge to excel in your field. What You Will Learn: This Basic Automotive Engineering: Onboard Diagnostics course covers: A brief history and basic working of OBD. Onboard Diagnostic Apps and tools. Exhaust Gas Diagnostics for emissions analysis. Apps for Onboard Diagnostics. Engine Diagnostics, including sensors and fault codes. Diagnostics for Spark Plugs and optimal engine performance. Fuel Injection Diagnostics. Lubrication System Diagnosis for component longevity and vehicle performance. Why Enrol in This Course: Enrolling in Basic Automotive Engineering: Onboard Diagnostics will provide you with several benefits. Firstly, it is a top-reviewed course that has recently been updated to align with the latest advancements in automotive technology. By staying up-to-date, you'll gain a competitive edge in the job market and increase your chances of securing exciting career opportunities. Requirements: Basic knowledge of automotive engineering concepts is recommended to make the most of this Basic Automotive Engineering: Onboard Diagnostics course. Familiarity with vehicle systems and components will facilitate your learning journey. Access to a computer or mobile device with an internet connection is also necessary to access the course materials and resources. Career Path: Upon completing Basic Automotive Engineering: Onboard Diagnostics, you can explore various exciting career paths within the automotive industry. Here are seven course-related professions, along with their average UK salaries: Automotive Technician - £25,000 to £35,000 per year Diagnostic Technician - £27,000 to £40,000 per year Vehicle Service Advisor - £18,000 to £25,000 per year Automotive Engineer - £30,000 to £45,000 per year Garage Manager - £30,000 to £40,000 per year Fleet Maintenance Supervisor - £25,000 to £35,000 per year Automotive Instructor - £22,000 to £35,000 per year Certification: Upon completing the Basic Automotive Engineering: Onboard Diagnostics course, you'll earn a CPD certificate recognised in the automotive industry. This certificate enhances your professional profile and career opportunities. Enrol today to excel in automotive engineering alongside thousands of students worldwide on this enriching journey. Course Curriculum 3 sections • 9 lectures • 00:54:00 total length •Introduction: 00:01:00 •Brief history & Basic working of OBD: 00:08:00 •Onboard diagnostic apps: 00:07:00 •Exhaust gas-Diagnostics: 00:07:00 •APPS on Onboard diagnostics: 00:07:00 •Engine -Diagnostics: 00:05:00 •Diagnostics-spark plug: 00:06:00 •Diagnostics- Fuel injection: 00:06:00 •Diagnosis -Lubrication: 00:07:00
Overview This comprehensive course on Protection and Control of High Voltage Power Circuits will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Protection and Control of High Voltage Power Circuits comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Protection and Control of High Voltage Power Circuits. It is available to all students, of all academic backgrounds. Requirements Our Protection and Control of High Voltage Power Circuits is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 12 lectures • 05:23:00 total length •Module 01: Introduction: 00:13:00 •Module 02: Overview of Stations: 00:36:00 •Module 03: Relaying in General: 00:46:00 •Module 04: Instrument Transformers: 00:18:00 •Module 05: Transformer Configurations Connections Cooling: 00:28:00 •Module 06: Surge Protective Equipment: 00:27:00 •Module 07: High Voltage Circuit Breakers: 00:18:00 •Module 08: Breaker Control & Auto Reclosing: 00:24:00 •Module 09: Instantaneous & Timed Over Current Protection: 00:44:00 •Module 10: Differential Protection: 00:25:00 •Module 11: Impedance Relaying: 00:44:00 •Assignment -Protection and Control of High Voltage Power Circuits: 00:00:00
