1722 Courses in Liverpool delivered Online

Level 5 Diploma | QLS Endorsed+CPD QS Accredited - Dual Certification | 24/7 Tutor Support | All-Inclusive Cost

Description: The Diploma in Hotel Management course is designed for the people who want to be a part of Hotel business. With the knowledge of the course, you will be able to manage a Hotel and run the Hotel successfully. Hotel Management refers to the study that includes the operational aspects of the hotelier.The course focuses on the operational and technical skills that are required for a career in the hospitality industry. You will learn the necessary competencies related to hospitality operations, communication, human relations, and cultural diversity. Apart from these, the course also teaches you about rooms division, reception, and restaurant services, and telephone etiquette, etc. Finally, you will learn how to promote or boost your hotel business through effective marketing. By finishing the course, you will gain mastery over hospitality and will be confident enough to run your business. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Hotel Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Hotel Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to Hotel Management Hotel Business Administration 00:15:00 Type of Hotels 00:15:00 Hotel Administration Structure 00:15:00 Hospitality Management Introduction to Hospitality Management 00:30:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 00:30:00 Hospitality Brands 00:15:00 Accommodation 00:30:00 Food Service 00:30:00 Successful Quality Management 00:30:00 Housekeeping, Engineering & Security Housekeeping 00:15:00 Engineering Department 00:15:00 Security Departments 00:15:00 Human Resource Management Human Resource Management 00:15:00 Roles of HRM 00:15:00 Quality Management Quality Management 00:15:00 Marketing Marketing 00:45:00 Market Strategy in Hotel Industry 00:30:00 Interdepartmental Communications Skills Interdepartmental Communications 00:15:00 Communication Skills 00:45:00 Mock Exam Mock Exam- Diploma in Hotel Management 00:20:00 Final Exam Final Exam- Diploma in Hotel Management 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you stressed in your life? How about your career? And your family and friends? Is stress taking a toll on you and your relationship with other people? Then this course will be helpful for you to learn more about Stress Relief and Management to be able to conquer these stress in your life! Description: It is difficult to take care of yourself if you are allowing the problems in your life to get you down and give up. Instead of getting anxious or stressing about them, address these problems and look for solutions and answers to avoid being stressed. Stress can either make you stronger or break you all together. It's up to you what you will choose. If you decide to learn how to fight stress and learn more about it, then this Diploma in Stress Management will be perfect for you. This course will teach you the strength of optimism and how you will be able to think positively about every situation or problem you encounter. You will be able to recognise what triggers your stress and how to avoid these. Lastly, you will be able to learn how to decide when to treat them through medical help or if you can just use other stress relief alternatives. Who is the course for? Employees and businessmen who are working directly for the human resources department and deal with people in general. People who are interested in stress relief and management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Stress Management will be very helpful in developing and improving human resources department, specifically, this will be very useful to these careers: Businessmen Guidance Counsellor Human Resource Staff Human Resource Managers Top Executives And much more! Stress Defining Stress and How It Affects Us 00:30:00 What is Stress About? 00:15:00 Building a Solid Foundation 00:15:00 Mental Strategies 00:15:00 Stress at Work 00:15:00 Stress at Home 00:15:00 Drainers and Fillers 00:15:00 Stress Management Introduction 00:15:00 Recognizing your stress Levels & triggers 01:00:00 Why do these changes occur frequently? 00:15:00 What does stress do to you? 00:15:00 Beware! Before seeking medical attention 00:30:00 Medical stress solutions analyzing 00:30:00 The importance of stress management 01:00:00 Other things that might help in Stress Management 00:30:00 The Uses of Herbs and supplements in stress Management for stress relief 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam- Diploma in Stress Management 00:30:00 Final Exam Final Exam- Diploma in Stress Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Embark on a rewarding career in HR and Payroll administration with our comprehensive course. Learn essential skills in employee management and payroll processing. Enroll now!

The fast track Diploma in Strategic Management and Leadership - Level 7 (Accredited by Qualifi, UK) qualification has been created to develop and reward the business managers of today and the future, and to continue to bring recognition and professionalism to the management sectors. This fast track Level 7 Diploma in Strategic Management and Leadership programme will require Learners to critically evaluate, challenge and synthesise a wide range of current management tools, techniques and models. The emphasis placed on current management concepts and models is on those that are relevant to the 21st century business environment and context and goes beyond the normal examination of Anglo American management models. At level 7 the emphasis is also placed on the ability to adapt management concepts, tools and techniques to align with organisational culture and apply critical reflective thinking. The qualification scope covers all the primary business functions and how these are interrelated and integrated. The mandatory units provide a holistic study of core organisational issues that are relevant to strategic decisions making, planning and enabling the organisation to achieve its strategic aims and objectives. The optional units allow learners to select some specialisation in their study to support specific career directions. The Finance for Managers unit is strongly recommended for learners who have not had exposure to finance as a non-financial manager. This fast track Level 7 Diploma in Strategic Management and Leadership qualification will enable learners to become independent, self-directed learners with tools and motivation to continue learning, developing and reflecting on practice throughout their careers Level 7 Diploma in Strategic Management and Leadership (Fast track) Key Highlights of this fast track Level 7 Diploma in Strategic Management and Leadership are: Program Duration: 6 Months (Can be Fast tracked) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This fast track Level 7 Diploma in Strategic Management and Leadership will help you develop your strategic management and leadership skills as managers who have the authority and personal attributes to translate organisational strategy into effective operational performance. It will also allows you to develop and expand your high-level understanding of strategic management and leadership in the workplace. Upon successful completion of fast track Level 7 Diploma in Strategic Management and Leadership programme, you will also become eligible to gain direct entry into relevant Master's and MBA degree programme. Mandatory units (Total Credits: 90) The Level 7 Diploma focuses on developing understanding, skills and abilities to equip the learner with the awareness and aptitudes to be an effective strategic manager and leader. Learners must complete the six mandatory units and choose two from the four optional units. Manage Team Performance to Support Strategy (15 credits) Information Management and Strategic Decision taking (15 credits) Leading a Strategic Management Project (15 credits) Strategic Direction (15 credits) Strategic Planning (15 credits) Development as a Strategic Manager (15 credits) Optional Units0/4 (Total Credits: 30) Learners must choose two from the four optional units. Finance for Managers (15 credits) Strategic Marketing (15 credits) Organisational Change Strategies (15 credits) Human Resource Planning (15 credits) Who is this course for? Working Professionals, Level 6 / Year 3 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression and a formal Postgraduate qualification leading to award of degrees in future. Requirements For entry onto the fast track Level 7 Diploma in Strategic Management and Leadership qualification, learners must possess an honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification. Learner must be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path Become eligible to gain direct entry into relevant Master's degree programme after completion of your Level 7 Diploma in Strategic Management and Leadership in fast track mode. Completion of your fast track level 7 Diploma in Strategic Management qualification will meet the University standard academic entry requirements.

Embark on a thrilling journey into the world of travel and tourism with our comprehensive Travel Agent course. Whether you're passionate about exploring new destinations, helping others plan their dream vacations, or pursuing a career in the vibrant travel industry, this course is your gateway to success. From understanding tourism products and services to mastering customer service, marketing, and sustainable tourism practices, you'll gain the knowledge and skills required to excel in the travel industry. Let your passion for travel take flight as you explore the diverse modules designed to prepare you for a rewarding and dynamic career as a travel agent. Learning Outcomes Grasp the fundamentals of travel and tourism. Familiarize yourself with the wide range of tourism products and services. Acquire the skills for effective tour operation and travel retailing. Develop expertise in marketing strategies tailored to the travel industry. Enhance your communication skills and provide exceptional customer service. Why choose this Travel Agent course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Travel Agent course for? Aspiring travel agents and tour operators. Travel enthusiasts looking to turn their passion into a career. Students interested in the travel and tourism industry. Professionals seeking to switch to a fulfilling and dynamic field. Individuals intrigued by sustainable tourism practices. Career path Travel Agent: £18,000 - £40,000 Tour Operator: £20,000 - £45,000 Travel Consultant: £18,000 - £35,000 Tourism Marketing Specialist: £22,000 - £50,000 Travel Agency Manager: £25,000 - £60,000 Tourism Development Officer: £25,000 - £55,000 Prerequisites This Travel Agent does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Travel Agent was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:13:00 Module 2: Tourism Products and Services Tourism Products and Services 00:13:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:14:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:10:00 Module 5: Developing Communication Skills Developing Communication Skills 00:12:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:08:00 Module 7: Customer Relationship Management(CRM) Customer Relationship Management(CRM) 00:14:00 Module 8: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:13:00 Module 9: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:20:00 Module 10: Transport Management Procedure Transport Management Procedure 00:14:00 Module 11: Sustainable Tourism Sustainable Tourism 00:10:00 Module 12: Public Awareness Campaigns Public Awareness Campaigns 00:11:00

Join our Catering Management course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Catering Management course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Catering Management course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Catering Management. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital/PDF Certificate After completing the Catering Management course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Catering Management is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Catering Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Catering Management Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 1: An Overview of Catering Business An Overview of Catering Business 00:17:00 Module 2: Laws and Legislations Regarding food Safety and Hygiene Laws and Legislations Regarding food Safety and Hygiene 00:18:00 Module 3: Food Safety and Hygiene Food Safety and Hygiene 00:18:00 Module 4: Food Safety in Catering Food Safety in Catering 00:24:00 Module 5: Management of Food and Beverage Operations Management of Food and Beverage Operations 00:22:00 Module 6: Marketing and Human Resource Marketing and Human Resource 00:18:00 Assignment Assignment - Catering - Catering management 00:00:00

Human Resources course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Human Resources. Our course starts with the basics of Human Resources and gradually progresses towards advanced topics. Therefore, each lesson of this Human Resources is intuitive and easy to understand. So, stand out in the job market by completing the Human Resources course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Human Resources course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Course Curriculum: Module 01: Introduction to Human Resource Module 02: Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Ensuring Health and safety at the Workplace Module 08: Employee Termination Module 09: Employer Record and Statistics Module 10: Essential UK Employment Law CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Human Resources course. Requirements To enrol in this Human Resources course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Human Resources. Certificates Certificate of completion Digital certificate - Included Get a CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Level 4 Diploma in Hospitality and Tourism Management Level 4 Hospitality Management course is a comprehensive online course that will provide you with a complete understanding of the Hospitality management sector and your key roles within it. This position of a hospitality manager requires a service-minded professional attitude. Enrol in our Level 4 Hospitality Management course today to pursue your dreams and gain the experience, skills, and knowledge required to advance your professional development. Our Level 4 Hospitality Management course will help you arm yourself with the qualities you need to work towards your dream job in hospitality management. This Level 4 Diploma in Travel & Tourism is designed for anyone who wants to turn a lifelong passion for travel into a rewarding career. Through this Level 4 Diploma in Travel & Tourism course you will learn every aspect of the modern travel and tourism industry, Airlines, Airports and International Aviation, Tour Operations Management, the significance of successful distribution in tourism, human resource management in tourism, managing the countryside for tourism, information and communication technologies for tourism and much more. There has never been a better time to start or advance a career in the Level 4 Diploma in Hospitality and Tourism Management industry, so enrol in this Level 4 Diploma in Hospitality and Tourism Management today and become a part of this interesting industry. Main Course: Course 01: Level 4 Hospitality Management Course 02: Level 4 Travel & Tourism Management ***Other Benefits of Level 4 Diploma in Hospitality and Tourism Management Course *** Free 2 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Level 4 Diploma in Hospitality and Tourism Management Course] Level 4 Diploma in Hospitality and Tourism Management Course Curriculum Of Level 4 Hospitality Management Module 01: An Overview of the Hospitality Industry Module 02: Travel and Tourism Module 03: Forces Affecting Growth and Change in the Hospitality Industry Module 04: Understanding Marketing Management in Hospitality & Tourism Module 05: Understanding the Management of Food and Beverage Operations Module 06: Understanding Accounting in Hospitality Module 07: Restaurant Operations Module 08: Balance Sheet and the P&L Statement Course Curriculum Of Level 4 Diploma in Travel & Tourism Module 01: An Overview of Travel & Tourism Module 02: The Accommodation Sector: Managing for Quality Module 03: Airlines, Airports and International Aviation Module 04: Tour Operations Management Module 05: Managing Tourism Distribution Module 06: Human Resource Management in Tourism Module 07: Marketing Management for Tourism Module 08: Strategy for Tourism Module 09: Managing Finance for Tourism Module 10: The Law and Tourism Module 11: Managing Urban Tourism Module 12: Managing the Countryside for Tourism: A Governance Perspective Module 13: Site and Visitor Management at Natural Attractions Module 14: Information and Communication Technologies for Tourism Module 15: Destination Marketing and Technology Module 16: Tourism and the Environment Assessment Method of Level 4 Diploma in Hospitality and Tourism Management After completing each module of the Level 4 Diploma in Hospitality and Tourism Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 4 Diploma in Hospitality and Tourism Management After completing the MCQ/Assignment assessment for this Level 4 Diploma in Hospitality and Tourism Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 4 Diploma in Hospitality and Tourism Management Our entirely Level 4 Hospitality and Tourism Management programme offers vital teachings and industry insights to both beginners to the sector and current employees. Whether you want to get your first job in hospitality or advance to a higher level of leadership. Requirements Level 4 Diploma in Hospitality and Tourism Management There are no specific requirements for this Level 4 Hospitality and Tourism Management Course because it does not require any advanced knowledge or skills. Career path Level 4 Diploma in Hospitality and Tourism Management Candidates who finished our Level 4 Diploma in Hospitality and Tourism Management may pursue a wide range of vocations, including: Director of Maintenance Director of Marketing Director of Operations Director of Sales Travel agent Tour guide Holiday representative Accommodation booker Concierge manager Information clerk Tour and travel guide Certificates Certificate of completion Digital certificate - Included

People visit leisure and recreation facilities to have a good time. Therefore, the leisure industry demands employees who have the skills and ability to offer a splendid time to the customers. If you are looking forward to pursuing a career in this industry, you must prepare yourself. The Leisure Management course will help you grasp the skills and knowledge to manage leisure facilities with expert hands. It will teach you all the tips and tricks to shine in this industry. The Leisure Management course is designed to provide you with the fundamental knowledge and skills for leisure management. From this course, you will learn the techniques to manage and maintain leisure facilities. The easy-to-follow modules will help you expand your knowledge of tourism, travel and leisure. In addition, you will acquire the skills to manage hotels and lodgings. Through this Leisure Management course, you will receive quality training on human rescue management for the leisure industry. You will understand the strategies to market leisure and recreation centres. It will also equip you with the key skills to ensure health and safety in leisure facilities. Enrol in the course and become competent in leisure management. Learning Objectives Learn the techniques to manage and maintain a facility Enrich your knowledge of travel, tourism and leisure Understand the process of managing hotel and lodgings Know the essentials of human resource management in the leisure industry Gasp valuable marketing skills for leisure and recreation Develop the ability and knowledge to ensure health and safety in the leisure facilities Who is this Course for? This Leisure Management course is ideal for aspiring professionals in this industry who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of the principles of leisure management or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course; however, an eye for detail and a creative mind is essential. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Leisure Management course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Event manager Fitness centre manager Personal trainer Theme park manager Tourism officer Tourist information centre manager Course Curriculum Module 01: Introduction to Leisure Management Introduction to Leisure Management 00:20:00 Module 02: Managing and Maintaining a Leisure Facility Managing and Maintaining a Leisure Facility 00:23:00 Module 03: Travel, Tourism and Leisure Travel, Tourism and Leisure 00:24:00 Module 04: Managing Hotel and Lodging Managing Hotel and Lodging 00:25:00 Module 05: Planning for Leisure Services Planning for Leisure Services 00:18:00 Module 06: Leadership in Leisure Industry Leadership in Leisure Industry 00:16:00 Module 07: Human Resource Management in Leisure Industry Human Resource Management in Leisure Industry 00:13:00 Module 08: Marketing of Leisure and Recreation Marketing of Leisure and Recreation 00:29:00 Module 09: Health, Safety and Welfare Health, Safety and Welfare 00:11:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00