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266 Courses in Liverpool delivered Online

Counselling for Child and Adolescents

4.9(27)

By Apex Learning

Overview This comprehensive course on Counselling for Child and Adolescents will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Counselling for Child and Adolescents comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Counselling for Child and Adolescents. It is available to all students, of all academic backgrounds. Requirements Our Counselling for Child and Adolescents is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 20 lectures • 01:08:00 total length •Introduction to Counselling: 00:04:00 •Introduction to Child Psychology: 00:03:00 •Cognitive Development: 00:04:00 •Socio-Emotional Development: 00:07:00 •Socio-cultural factors in a child's development: 00:03:00 •Child therapy and counselling - General Guidelines: 00:01:00 •Opening a Session: 00:04:00 •Rapport-Building: 00:09:00 •Reflection: 00:02:00 •Paraphrasing: 00:03:00 •Focusing: 00:04:00 •Assessment: 00:03:00 •Appropriate Questioning: 00:05:00 •Counselling Process: 00:04:00 •Behavioral Problems in Children: 00:03:00 •Bullying and Child Abuse: 00:02:00 •Stress: 00:02:00 •Separation: 00:02:00 •Depression: 00:03:00 •Resource - Counselling for Child and Adolescents: 00:00:00

Counselling for Child and Adolescents
Delivered Online On Demand1 hour 8 minutes
£12

Advanced Reflexology

By SkillWise

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Advanced Reflexology Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Advanced Reflexology Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Advanced Reflexology Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Advanced Reflexology Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Advanced Reflexology ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Advanced Reflexology there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Advanced Reflexology course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This Advanced Reflexology does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Advanced Reflexology was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Advanced Reflexology is a great way for you to gain multiple skills from the comfort of your home. Introduction Introduction 00:01:00 It doesn't matter how you learned to stimulate the points 00:03:00 What I mean by stimulating the areas more 00:04:00 How often should you treat someone 00:02:00 Your Two Pain Relieving Acupoints To Call Upon 00:05:00 6 the acupoints 00:07:00 Which reflexology charts to use? 00:02:00 Treating Specific Ailments Introduction to this section 00:01:00 Questioning The Client 00:10:00 What is the endocrine system? 00:02:00 The Circulatory System 00:03:00 A Look At High Blood Pressure/Hypertension 00:07:00 Treating High Blood Pressure/Hypertension 00:04:00 Headaches and Migraines 00:15:00 Treating Headaches/Migraines 00:02:00 Stress disorders/anxiety/worry 00:03:00 Treating Stress Disorders 00:02:00 Skin disorders 00:01:00 Skin disorders-The reflex zones 00:01:00 Skin disorders-The extra Points 00:07:00 Addictions 00:05:00 Insomnia 00:05:00 Treating Insomnia 00:02:00 The Digestive System 00:03:00 A Look At Irritable Bowel Syndrome(IBS) And Digestive Disorders 00:05:00 Treating IBS/ Digestive Problems 00:05:00 Arthritis-Let's take a look at the 3 most common types 00:02:00 Arthritis-Let's take a closer look 00:13:00 Arthritis-the reflex zones and acupressure points to stimulate 00:04:00 Menstrual problems/menopause 00:03:00 Treating Menstrual Problems 00:02:00 Respiratory disorders 00:03:00 Treating Respiratory Problems/Asthma 00:02:00 Treating Back, Neck And Other Musculoskeletal Pain The Musculoskeletal System 00:04:00 Neck Pain-What you need to know firstly 00:07:00 Neck Pain-The Reflex Zones On The Hands And Feet To Focus On 00:03:00 Neck Pain-The Treatment, The Points, The Exercises and Advice 00:08:00 Back pain-What you need to know firstly 00:05:00 Back Pain-The Reflex Zones On The Hands And Feet To Focus On 00:03:00 What to do for treating musculoskeletal pain in general 00:03:00 Congratulations! 00:01:00 Resources Resources - Advanced Reflexology

Advanced Reflexology
Delivered Online On Demand
£25

One-on-One Meeting Management Skills Training

4.7(160)

By Janets

The One-on-One Meeting Management Skills Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This One-on-One Meeting Management Skills Training consists of several modules that take around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Welcome and Introduction Welcome to the Course 00:03:00 Why One-on-One Meetings are so Important 00:03:00 Reasons to Meet 00:03:00 Meetings are Conversations: Types of Conversation 00:04:00 Preparation and Planning for Your One-onOne Meeting Planning your One-on-One Meetings 00:04:00 How to Prepare for Your Meeting 00:03:00 Preparing your Agenda 00:05:00 Running Your One-on-One Meeting The Five Stages of a Meeting 00:04:00 Meeting Room Layout 00:07:00 Rapport Building Skills 00:04:00 The Male-Female Dynamic 00:01:00 The Male-Female Dynamic - from His Perspective 00:05:00 The Male-Female Dynamic - from Her Perspective 00:02:00 Questioning Skills 00:09:00 Listening Skills 00:06:00 Particular Types of One-on-One Meeting Staff-focused One-on-One Meetings 00:05:00 Checkpoint Meetings 00:04:00 Informal Feedback Meeting 00:04:00 Formal Appraisal Meetings 00:06:00 Difficult Conversations 00:04:00 Coaching Meetings 00:06:00 Mentoring Meetings 00:04:00 Giving a Reprimand 00:03:00 Closing Last Thoughts 00:02:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

One-on-One Meeting Management Skills Training
Delivered Online On Demand1 hour 41 minutes
£25

Eating Psychology Coach Diploma

4.5(3)

By Studyhub UK

Are you drawn to the human mind's intricacies, especially regarding how it influences our relationship with food? Introducing the Eating Psychology Coach Diploma, a course designed to focus deep into the psychological triggers that influence eating behaviours. This carefully crafted curriculum, developed under the supervision of industry experts, will equip you with unparalleled insights into eating disorders, their underlying factors, and constructive ways to address them. Move beyond the mere surface of nutritional science and immerse yourself in a study that bridges the gap between psychology and food choices. The course sheds light on the vital components of assessing and planning for clients, ensuring you have the skill set to offer actionable guidance. By incorporating Cognitive Behavioural Therapy (CBT) methodologies into your toolkit, you will become an adept problem-solver, capable of facilitating meaningful behavioural changes. Enroll now and embark on a transformative journey. This diploma offers an ideal balance of theory and applied knowledge, assuring that you're not just acquiring information, but also the tools to make a palpable difference in people's lives. Whether you're a budding psychologist, a health coach looking to specialise, or someone passionate about understanding the mind-food connection, this course will set you on the path to mastery. Learning Outcomes Acquire in-depth understanding of the psychological mechanisms underlying eating disorders. Master the methodologies involved in client assessment and individualised planning. Gain proficiency in the application of Cognitive Behavioural Therapy techniques. Develop the ability to design intervention strategies for diverse eating behaviours. Attain the know-how to offer evidence-based solutions for eating-related issues. Achieve competence in identifying contributory factors that lead to problematic eating habits. Learn to communicate empathetically and effectively with clients facing food-related challenges. Why buy this Eating Psychology Coach Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Eating Psychology Coach Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Eating Psychology Coach Diploma is suitable for: Individuals aspiring to become certified eating psychology coaches. Healthcare providers interested in a specialisation that complements their existing practice. Counsellors looking to diversify their therapeutic approach. Personal trainers wishing to add another dimension to their client services. Anyone keen on a deep understanding of the psychology behind eating behaviours. Prerequisites This Eating Psychology Coach Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Eating Psychology Coach: £45,000-£55,000 per annum Nutritional Therapist: £30,000-£40,000 per annum Health and Wellbeing Consultant: £35,000-£45,000 per annum Food Behaviour Analyst: £40,000-£50,000 per annum Cognitive Behavioural Therapist: £37,000-£47,000 per annum Mental Health Counsellor Specialising in Eating Disorders: £33,000-£43,000 per annum Course Curriculum The Psychology & Causations of Eating Disorders Eating disorders: Categorisations 00:07:00 Core Psychopathology of Eating Disorders 00:07:00 Co-morbid psychiatric illness 00:07:00 Social and Family factors 00:08:00 Cognitive factors 00:07:00 Emotional factors 00:09:00 The Assessment & Planning First session - Assessment 00:08:00 Dietary and Nutritional issues 00:06:00 Setting Goals with the client 00:07:00 Motivational factors 00:07:00 CBT in Practice Working with Anxiety 00:05:00 The Socratic approach (Socratic questioning) 00:06:00 Psychoeducation 00:04:00 The 'Exposure' technique 00:07:00 Working with Beliefs (shape, weight, food) 00:07:00 Behavioural Experiments 00:07:00 Reviewing & Wrapping up Designing and Reviewing Action plans 00:06:00 Concluding therapy successfully 00:04:00 Follow up and Relapse Prevention 00:05:00 Thank you and Good Bye! 00:02:00 Assignment Assignment - Eating Psychology Coach Diploma 00:00:00

Eating Psychology Coach Diploma
Delivered Online On Demand2 hours 6 minutes
£10.99

Cognitive Behavioural Therapy (CBT) for Eating Disorders

4.3(43)

By John Academy

Cognitive-behavioural therapy (CBT) is a type of psychotherapy that tries to improve your mental health by modifying dysfunctional emotions, behaviour and thoughts. It is an evidence-based practice that helps you to change your perceptions and behave for treating certain problems in your behaviour. The course illustrates the concepts of CBT approach with a special focus on 'eating disorders'. Throughout the course, you will learn to treat 'eating disorders' by applying CBT approach. You will learn to deal with the patients suffering from Anorexia, Bulimia, and Binge Eating Disorder. CBT method helps you to focuses on solutions and encourages your patients to challenge distorted cognitions and change destructive patterns of behaviour. After finishing the course, you will be able to work as a CBT therapist and help people having ' eating disorders'. Who is the course for? Students interested in psychology and/or counselling Individuals interested in career (work) related to 'eating disorders' Individuals who want to use knowledge of CBT and 'eating disorders' in their work Individuals who want to work as professional 'counsellors' or 'therapists' Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction CBT Eating Disorders Promo FREE 00:02:00 About the Tutor 00:01:00 About the Course 00:02:00 CBT & Therapeutic principles What is CBT (the CBT model) 00:07:00 NICE guidelines 00:04:00 The therapeutic alliance, Trust and Empathy 00:07:00 Ethics of the therapy 00:05:00 The Psychology & Causations of Eating Disorders Eating disorders: Categorisations 00:07:00 Core Psychopathology of Eating Disorders 00:07:00 Co-morbid psychiatric illness 00:07:00 Social and Family factors 00:08:00 Cognitive factors 00:07:00 Emotional factors 00:09:00 The Assessment & Planning First session - Assessment 00:08:00 Dietary and Nutritional issues 00:06:00 Setting Goals with the client 00:07:00 Motivational factors 00:07:00 CBT in Practice Working with Anxiety 00:05:00 The Socratic approach (Socratic questioning) 00:06:00 Psychoeducation 00:04:00 The 'Exposure' technique 00:07:00 Working with Beliefs (shape, weight, food) 00:07:00 Behavioural Experiments 00:07:00 Reviewing & Wrapping up Designing and Reviewing Action plans 00:06:00 Concluding therapy successfully 00:04:00 Follow up and Relapse Prevention 00:05:00 Thank you and Good Bye! 00:03:00 Resources Resources - Cognitive Behavioural Therapy (CBT) for Eating Disorders 00:00:00 Mock Exam Mock Exam - Cognitive Behavioural Therapy (CBT) for Eating Disorders 00:20:00 Final Exam Final Exam - Cognitive Behavioural Therapy (CBT) for Eating Disorders 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Cognitive Behavioural Therapy (CBT) for Eating Disorders
Delivered Online On Demand3 hours 15 minutes
£12

Cognitive Behavioural Therapy (CBT) for Eating Disorders

4.5(3)

By Studyhub UK

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Cognitive Behavioural Therapy (CBT) for Eating Disorders Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Cognitive Behavioural Therapy (CBT) for Eating Disorders Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Cognitive Behavioural Therapy (CBT) for Eating Disorders Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Cognitive Behavioural Therapy (CBT) for Eating Disorders Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Cognitive Behavioural Therapy (CBT) for Eating Disorders? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Cognitive Behavioural Therapy (CBT) for Eating Disorders there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Cognitive Behavioural Therapy (CBT) for Eating Disorders course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Cognitive Behavioural Therapy (CBT) for Eating Disorders does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Cognitive Behavioural Therapy (CBT) for Eating Disorders was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Cognitive Behavioural Therapy (CBT) for Eating Disorders is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction About the Tutor 00:01:00 About the Course 00:02:00 CBT & Therapeutic principles What is CBT (the CBT model) 00:06:00 NICE guidelines 00:04:00 The Therapeutic Alliance, Trust and Empathy 00:07:00 Ethics of the therapy 00:05:00 The Psychology & Causations of Eating Disorders Eating disorders: Categorisations 00:07:00 Core Psychopathology of Eating Disorders 00:07:00 Co-morbid psychiatric illness 00:07:00 Social and Family factors 00:08:00 Cognitive factors 00:07:00 Emotional factors 00:09:00 The Assessment & Planning First session - Assessment 00:08:00 Dietary and Nutritional issues 00:06:00 Setting Goals with the client 00:07:00 Motivational factors 00:07:00 CBT in Practice Working with Anxiety 00:05:00 The Socratic approach (Socratic questioning) 00:06:00 Psychoeducation 00:04:00 The 'Exposure' technique 00:07:00 Working with Beliefs (shape, weight, food) 00:07:00 Behavioural Experiments 00:07:00 Reviewing & Wrapping up Designing and Reviewing Action plans 00:06:00 Concluding therapy successfully 00:04:00 Follow up and Relapse Prevention 00:05:00 Thank you and Good Bye! 00:02:00

Cognitive Behavioural Therapy (CBT) for Eating Disorders
Delivered Online On Demand2 hours 31 minutes
£10.99

Call Centre & Customer Service Training

5.0(5)

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand1 hour 54 minutes
£10

L 3: Assessor Competence Level (TAQA) Course - Online Course / Distance Learning

5.0(6)

By Learn More Academy Ltd

Level 3 Award in Assessing Competence in the Work Environment Course was known as A1 course. Learn More Academy provides Assessor distance learning or classroom based course in different locations in the UK. Level 3 Assessing Competence in the Work Environment is for practitioners who assess the demonstration of competence in a work environment using the following assessment methods: observation/examining work products/oral questioning and discussion/use of witnesses/learner statements/Recognition of Prior Learning (RPL).

L 3: Assessor Competence Level (TAQA) Course - Online Course / Distance Learning
Delivered Online On Demand
£199.99 to £309.99

Effective Communication Skills

By Compete High

Overview: Effective Communication Skills In today's interconnected world, effective communication is an invaluable asset. Whether you're interacting in your personal relationships, navigating professional environments, or engaging with broader communities, the ability to convey ideas, thoughts, and emotions with clarity and precision is essential. The 'Effective Communication Skills' course is designed to equip learners with the knowledge, strategies, and practical techniques necessary to become adept communicators across various mediums.   Chapter 1: Effective Communication The foundation of effective communication lies in understanding its fundamental principles. In this introductory chapter, learners will delve into the core concepts that underpin successful communication. From the basic elements of encoding and decoding messages to the importance of active listening and feedback, participants will gain insights into the dynamics of human interaction. Key topics covered in this module include: The communication process: Explore the stages involved in transmitting and receiving messages, including encoding, transmitting, receiving, decoding, and feedback. Verbal and nonverbal communication: Understand the role of both verbal language and nonverbal cues such as body language, facial expressions, and gestures in conveying meaning. Barriers to communication: Identify common obstacles that hinder effective communication, such as noise, cultural differences, language barriers, and emotional barriers. Active listening: Learn techniques to enhance listening skills, including paraphrasing, clarifying, summarizing, and empathizing with the speaker. Through a combination of theoretical concepts, real-world examples, and interactive exercises, learners will develop a solid understanding of the principles of effective communication and how they can be applied in various contexts. Chapter 2: Effective Verbal Communication Verbal communication plays a central role in interpersonal interactions, presentations, negotiations, and everyday conversations. In this module, participants will explore strategies for mastering the art of verbal communication and fostering meaningful connections with others through spoken language. Key components of this chapter include: Clarity and conciseness: Discover techniques for articulating thoughts and ideas clearly and succinctly to ensure that messages are easily understood by others. Tone and delivery: Explore the impact of tone of voice, pacing, pitch, and emphasis on the interpretation of verbal messages, and learn how to adapt these elements to different situations and audiences. Assertiveness and confidence: Develop strategies for expressing opinions, making requests, and asserting boundaries with confidence and assertiveness, while also respecting the perspectives of others. Effective questioning and feedback: Master the art of asking open-ended questions, providing constructive feedback, and engaging in productive dialogue to foster mutual understanding and collaboration. Through practical exercises, role-playing scenarios, and guided feedback sessions, learners will hone their verbal communication skills and gain confidence in their ability to express themselves effectively in various contexts. Chapter 3: Effective Written Communication In an age dominated by digital communication channels, the ability to communicate effectively in writing is more important than ever. This module focuses on developing proficiency in written communication, from crafting clear and concise emails to drafting persuasive reports and documents. Key themes covered in this module include: Structure and organization: Learn how to structure written communication effectively, including the use of introductions, main body paragraphs, and conclusions to guide the reader through the content. Clarity and precision: Explore techniques for writing clearly and concisely, avoiding jargon, ambiguity, and unnecessary complexity to ensure that messages are easily understood by the intended audience. Tone and style: Understand the importance of tailoring the tone and style of writing to suit the purpose, audience, and context, whether it's formal, informal, persuasive, or informative. Editing and proofreading: Develop strategies for reviewing and revising written work to correct errors in grammar, punctuation, spelling, and style, ensuring that the final product is polished and professional. By practicing writing exercises, analyzing sample texts, and receiving constructive feedback, participants will enhance their written communication skills and become more effective communicators in both personal and professional settings.   Conclusion The 'Effective Communication Skills' course provides a comprehensive framework for mastering the art of communication in today's fast-paced world. By exploring the principles of effective communication, mastering verbal and written communication techniques, and practicing through interactive exercises, participants will develop the skills and confidence needed to succeed in any communication context. Whether you're a seasoned professional looking to enhance your communication skills or an aspiring communicator seeking to build a strong foundation, this course offers valuable insights and practical strategies for achieving your goals. Course Curriculum Chapter 1 Effective Communication Effective Communication 00:00 Chapter 2 Effective Verbal Communication Effective Verbal Communication 00:00 Chapter 3 Effective Written Communication Effective Written Communication 00:00

Effective Communication Skills
Delivered Online On Demand3 hours
£4.99

Job Interview Skills Training for Teachers

By The Teachers Training

Elevate your job interview skills as a teacher with our specialized training course! Learn effective strategies and techniques to ace interviews and land your dream teaching position. From crafting impressive resumes to confidently answering interview questions, this course equips you with the tools to stand out in a competitive job market. Whether you're a new graduate or experienced educator, enroll now and gain the confidence to succeed in your teaching career!

Job Interview Skills Training for Teachers
Delivered Online On Demand1 hour
£15