50971 Courses in Liverpool delivered Online

About this Training Course This is an advanced chemistry training course for power plant chemists and boiler engineers wishing to expand their knowledge and skills, and to become more effective in their day-to-day roles dealing with thermal power plant chemistry. This 5 full-day course will provide ample opportunity for robust technical discussion and expand on advanced concepts in thermal power plant cycle chemistry. It focuses only on the steam/water aspects of the thermal power cycle. This course is a MUST for all power plant chemists and boiler engineers. It is also beneficial for anyone involved in power plant operation and maintenance because it provides guidelines and rules for improving power plant performance and reliability. Training Objectives Gain a significant increase in understanding of cycle chemistry in steam power plants and the inter-relationships between plant operation, cycle chemistry and potential failure modes due to corrosion and/or deposition throughout the cycle Gain a thorough understanding of all causes of corrosion in a steam power plant and all the methods used to reduce the corrosion rate in a steam power plant Become better equipped to effectively manage the corrosion and deposition risks in a thermal power plant Learn how to reduce failure rate in boilers and steam power plants and improve plant performance Understand condensate polishing and treatment of condensate return to industrial boilers Discover the causes of boiler water contamination and treatment programs Learn about layup and offline corrosion protection Understand water chemistry limits to prevent steam contamination by carryover Learn about boiler water chemistry guidelines and control of steam chemistry Understand high-purity make-up treatment methods Perform demineralizer calculations Perform system design calculations Gain a thorough understanding of mixed bed polishing and reverse osmosis Target Audience Power Plant Chemists Boiler Engineers Engineers involved in the operation and maintenance of power plants Managers Technicians Maintenance personnel Other technical individuals (this seminar is suitable for individuals who do not have a background in chemical engineering) Course Level Advanced Training Methods Your specialist course leader relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Each delegate will receive a copy of the following materials written by the instructor: 'POWER GENERATION HANDBOOK' second edition, published by McGraw-Hill in 2012 in New York (800 pages) Water Chemistry for Thermal Power Plant Chemists and Boiler Engineers Manual (650 pages) Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Total H.248 training course description A course focusing purely on the H.248 protocol. Anyone working through the ITU standards documents can testify to the need of a training course to explain how H.248 really works. This course already assumes knowledge of other VoIP protocols and starts by positioning H.248 in relation to the other protocols. The course then looks at H.248 architectures and concepts before analysing H.248 messages and call flows. What will you learn Describe what H.248 is Recognise where H.248 fits in relation to other VoIP protocols. Explain how H.248 works. Analyse H.248 packets Total H.248 training course details Who will benefit: Technical staff working with H.248 Prerequisites: Voice Over IP. Duration 2 days Total H.248 training course contents What is H.248? Review of VoIP protocols: RTP, RTCP, SIP, SDP, H.323. The PSTN and SS7. Where H.248 fits into the picture. H.248 history. MGCP. The IETF. Megaco. ITU standards. H.248v1, v2, v3. H.248 architectures Media Gateways, Media Gateway Controllers, Gateway Control functions, Signalling Gateways. Reference architectures: IMS/TISPAN: IBCF, IWF, I-BGF, SPDF. MSF: S-SBG-NC, D-SBG-NC. GSMA: IPX Proxy. Softswitches. H.248 concepts The connection model, terminations, streams, contexts. Termination properties: descriptors, context properties. Events, signals, packages. H.248 messages Protocol stack, UDP, TCP. Message structure. Transactions, actions, commands. Requests, replies, acknowledgements. Sample message flows. Binary encoding, ASN syntax, Text encoding. H.248 commands Termination manipulation: Add, Subtract, Move, Modify. Event reporting: Notify. Management: AuditCapability, AuditValue, ServiceChange. H.248 Descriptors What are descriptors? Relationship with messages and commands. Basic descriptors, Descriptors composed of other descriptors. The 19 descriptors. Defaults. H.248 Transactions Groups of commands, transaction Ids, relationship with actions and commands. Requests and replies. H.248 wrap up What is a package? Basic packages. H.248 security. H.248 - SIP interoperation. H.248 interoperation with other protocols.

Overview This comprehensive course on Conveyancing- Online Diploma Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Conveyancing- Online Diploma Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Conveyancing- Online Diploma Course. It is available to all students, of all academic backgrounds. Requirements Our Conveyancing- Online Diploma Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 11 lectures • 04:28:00 total length •Introduction to Conveyancing: 00:22:00 •Key Conveyancing Fundamentals: 00:19:00 •Property Law & Conveyancing Practice: 00:25:00 •Land Registry Updates and Law: 00:42:00 •Law of Contract: 00:29:00 •Landlord and Tenant: 00:31:00 •Standard Conveyancing Transactions: 00:28:00 •Understanding Accounting Procedures for Conveyancing Transactions: 00:22:00 •Preparing Legal Documents: 00:18:00 •Taxation Issues for Conveyancers: 00:32:00 •Assignment - Conveyancing- Online Diploma Course: 2 days

Duration 5 Days 30 CPD hours This course is intended for Students in this course are interested in Azure development or in passing the Microsoft Azure Developer Associate certification exam. This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions. Prerequisites To be successful in this course, learners should have the following: Hands-on experience with Azure IaaS and PaaS solutions, and the Azure Portal. Experience writing in an Azure supported language at the intermediate level. (C#, JavaScript, Python, or Java) Ability to write code to connect and perform operations on, a SQL or NoSQL database product. (SQL Server, Oracle, MongoDB, Cassandra or similar) Experience writing code to handle authentication, authorization, and other security principles at the intermediate level. A general understanding of HTML, the HTTP protocol and REST API interfaces. 1 - Explore Azure App Service Examine Azure App Service Examine Azure App Service plans Deploy to App Service Explore authentication and authorization in App Service Discover App Service networking features 2 - Configure web app settings Configure application settings Configure general settings Configure path mappings Enable diagnostic logging Configure security certificates 3 - Scale apps in Azure App Service Examine autoscale factors Identify autoscale factors Enable autoscale in App Service Explore autoscale best practices 4 - Explore Azure App Service deployment slots Explore staging environments Examine slot swapping Swap deployment slots Route traffic in App Service 5 - Explore Azure Functions Discover Azure Functions Compare Azure Functions hosting options Scale Azure Functions 6 - Develop Azure Functions Explore Azure Functions development Create triggers and bindings Connect functions to Azure services 7 - Explore Azure Blob storage Explore Azure Blob storage Discover Azure Blob storage resource types Explore Azure Storage security features Discover static website hosting in Azure Storage 8 - Manage the Azure Blob storage lifecycle Explore the Azure Blob storage lifecycle Discover Blob storage lifecycle policies Implement Blob storage lifecycle policies Rehydrate blob data from the archive tier 9 - Work with Azure Blob storage Explore Azure Blob storage client library Create a client object Manage container properties and metadata by using .NET Set and retrieve properties and metadata for blob resources by using REST 10 - Explore Azure Cosmos DB Identify key benefits of Azure Cosmos DB Explore the resource hierarchy Explore consistency levels Choose the right consistency level Explore supported APIs Discover request units 11 - Work with Azure Cosmos DB Explore Microsoft .NET SDK v3 for Azure Cosmos DB Create stored procedures Create triggers and user-defined functions Explore change feed in Azure Cosmos DB 12 - Manage container images in Azure Container Registry Discover the Azure Container Registry Explore storage capabilities Build and manage containers with tasks Explore elements of a Dockerfile 13 - Run container images in Azure Container Instances Explore Azure Container Instances Run containerized tasks with restart policies Set environment variables in container instances Mount an Azure file share in Azure Container Instances 14 - Implement Azure Container Apps Explore Azure Container Apps Explore containers in Azure Container Apps Implement authentication and authorization in Azure Container Apps Manage revisions and secrets in Azure Container Apps Explore Dapr integration with Azure Container Apps 15 - Explore the Microsoft identity platform Explore the Microsoft identity platform Explore service principals Discover permissions and consent Discover conditional access 16 - Implement authentication by using the Microsoft Authentication Library Explore the Microsoft Authentication Library Initialize client applications 17 - Implement shared access signatures Discover shared access signatures Choose when to use shared access signatures Explore stored access policies 18 - Explore Microsoft Graph Discover Microsoft Graph Query Microsoft Graph by using REST Query Microsoft Graph by using SDKs Apply best practices to Microsoft Graph 19 - Implement Azure Key Vault Explore Azure Key Vault Discover Azure Key Vault best practices Authenticate to Azure Key Vault 20 - Implement managed identities Explore managed identities Discover the managed identities authentication flow Configure managed identities Acquire an access token 21 - Implement Azure App Configuration Explore the Azure App Configuration service Create paired keys and values Manage application features Secure app configuration data 22 - Explore API Management Discover the API Management service Explore API gateways Explore API Management policies Create advanced policies Secure APIs by using subscriptions Secure APIs by using certificates 23 - Explore Azure Event Grid Explore Azure Event Grid Discover event schemas Explore event delivery durability Control access to events Receive events by using webhooks Filter events 24 - Explore Azure Event Hubs Discover Azure Event Hubs Explore Event Hubs Capture Scale your processing application Control access to events Perform common operations with the Event Hubs client library 25 - Discover Azure message queues Choose a message queue solution Explore Azure Service Bus Discover Service Bus queues, topics, and subscriptions Explore Service Bus message payloads and serialization Explore Azure Queue Storage Create and manage Azure Queue Storage and messages by using .NET 26 - Monitor app performance Explore Application Insights Discover log-based metrics Instrument an app for monitoring Select an availability test Troubleshoot app performance by using Application Map 27 - Develop for Azure Cache for Redis Explore Azure Cache for Redis Configure Azure Cache for Redis Interact with Azure Cache for Redis by using .NET 28 - Develop for storage on CDNs Explore Azure Content Delivery Networks Control cache behavior on Azure Content Delivery Networks Interact with Azure Content Delivery Networks by using .NET

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24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that 95% of UK consumers use search engines to find information online? If you're a business owner or entrepreneur, that means your online presence is crucial. But how do you get your website seen by the right people? Do you dream of crafting captivating stories or novels that transport readers to new worlds? This comprehensive bundle offers something for everyone. This Copywriting, SEO bundle will equip you with the skills to write compelling content that not only engages readers but also ranks high on search engines like Google. You'll learn the secrets of SEO (Search Engine Optimization) to drive traffic to your website and boost your sales. Additionally, you'll have the opportunity to explore your creative side and develop your storytelling skills, whether you're a budding novelist or simply want to write more engaging short stories. Key Features of the Copywriting, SEO (Ranking on Google) and Creative Writing Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Copywriting, SEO (Ranking on Google) and Creative Writing bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Diploma in Copywriting at QLS Level 5 QLS Course 02: SEO - Search Engine Optimisation QLS Course 03: Diploma in Creative Writing at QLS Level 5 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. 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Enhance your creative writing skills and learn how to craft engaging short stories and novels. Learn effective content management strategies for digital platforms. Comprehend the theoretical groundwork of creating captivating narratives. Develop a comprehensive knowledge of SEO to optimise content for search engine visibility. Receive three QLS-endorsed hardcopy certificates to boost your professional credibility. Whether you're a business owner, marketer, or aspiring writer, this bundle offers the perfect blend of practical skills and creative exploration. Take control of your online presence and unlock new career possibilities today! Why Choose Us? Get 3Free QLS Endorsed Certificate upon completion of Copywriting Get a free student ID card with Copywriting Training program (£10 postal charge will be applicable for international delivery) The Copywriting is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Copywriting course materials The Copywriting comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** QLS Course 01: Diploma in Copywriting at QLS Level 5 Module 01: Introduction To Copywriting Module 02: Basics Of Copywriting Module 03: Eye-Catching Headlines Module 04: Attention-Grabbing Advertisements Module 05: Essential Copywriting Skills Module 06: Online Copywriting Module 07: Press Related Copywriting Module 08: Print Media Copywriting Module 09: Copywriting For Mainstream Media Module 10: Copywriting For Other Media Module 11: How To Write Better Copy Module 12: Making An Impact With Creative Copy Module 13: So You Want To Be A Copywriter? Module 14: Final Tips QLS Course 02: SEO - Search Engine Optimisation Section 1: Introduction Section 2: SEO: Core Concepts Section 3: On - Page Optimisation Section 4: Keyword Research & Optimisation Section 5: SEO Content Writing Section 6: Off Page SEO Section 7: Conclusion QLS Course 03: Diploma in Creative Writing at QLS Level 5 Module 01: Introduction To Creative Writing Module 02: The Development Of Creative Writing Module 03: Novel Writing Module 04: Writing Non-Fiction Module 05: Creating Fictional Characters Module 06: Writing Realistic Dialogue Module 07: Writing Horrors, Thriller And Murder Stories Module 08: Writing For Children Module 09: Writing Poetry Module 10: Proposal Writing Module 11: Critical Thinking Module 12: Business Writing Module 13: Other Writings Module 14: Editing, Evaluating And Getting Published =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £168) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £119*3 =357) CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring writers looking to expand their skill set in creative and SEO-based writing. Content creators, bloggers, and marketers seeking to enhance their writing prowess and understand SEO. Individuals pursuing a career change and wanting to enter the field of digital content creation. Entrepreneurs aiming to boost their online presence through compelling content and effective SEO. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Copywriter: £20,000 to £50,000 annually SEO Specialist: £25,000 to £45,000 annually Content Manager: £30,000 to £55,000 annually Creative Writer (Novels & Short Stories): £15,000 to £40,000 annually (depends on sales) Digital Marketer: £25,000 to £55,000 annually Certificates Advanced Certificate in SEO - Search Engine Optimisation at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Copywriting at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Creative Writing at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

4G training course description This course is designed to give the delegate an understanding of the technologies used within a 3G UMTS mobile network. During the course we will investigate the UMTS air interface and the use of Wideband-Code Division Multiple Access (WCDMA) to facilitate high speed data access, together with HSPA to offer mobile broadband services. We will describe the use of soft handover rather than hard handover procedures and soft capacity sharing. The course includes a brief exploration of the UMTS protocol stack and the use of PDP Context and QoS support features. What will you learn Explain the 3G UMTS architecture. Describe the role of a Drifting & Serving RNC. Explain the use of ARQ & HARQ for mobile broadband. Describe how IMS integrates into the architecture. Describe the use of Media Gateway Controllers. Identify the temporary identities used within 3G UMTS. 4G training course details Who will benefit: Anyone working within the telecommunications area, especially within the mobile environment. Prerequisites: Mobile communications demystified Telecommunications Introduction Duration 2 days 4G training course contents LTE Introduction The path to LTE, 3GPP. LTE to LTE advanced. LTE Architecture The core, Access, roaming. Protocols: User plane, Control plane. Example information flows. Bearer management. Spectrum allocation. LTE technologies Transmission, reception, OFDMA, multiple antenna, MIMO. LTE Air interface Air interface protocol stack. Channels, Resource Grid, cell acquisition. Up and downlink controls. Layer 2 protocols. Cell acquisition Power on, selecting networks and cells. RRC connection. Attach procedure. Mobility management Roaming, RRC_IDLE, RRC_CONNECTED, cell reselection, handover, interoperation with UMTS and GSM networks. Voice and text IMS, QoS, policy and charging.

Overview A bad debt can lead to poverty. Often, mortgages can get people into debt instead of getting into property. Here comes the need for mortgage advisors. They are dedicated to helping people protect their homes and families, stay prepared for the worst, and save money.  This Mortgage Advice Course will teach you how to advise your clients on different mortgage products. Here, you'll get a comprehensive overview of the mortgage market to help your clients purchase properties. Again, the course will introduce you to different mortgage types, structures, policies, and regulations. You'll also learn about mortgage documentation and processes, mortgage protection options, mortgage advertising, and promotion. Finally, you'll learn the skills to build strong client relationships and succeed as a mortgage advisor. Course Preview Learning Outcomes Explore the fundamentals of mortgages Identify the steps of the mortgage process Explore the various laws and policies for mortgages Learn about mortgage life insurance and its advantages Understand the process of mortgage insurance application Improve your understanding of mortgage market analysis Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From This Course? Mortgage Management Mortgage Insurance Application Mortgage Market Analysis Who Should Take This Mortgage Advice Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Mortgage Advice Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ Mortgage Advice Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Mortgage Advisor Broker Financial Advisor Banking Advisor Underwriter Processor Module 1: Introduction to Mortgage Advice Introduction to Mortgage Advice 00:17:00 Module 2: Mortgage Types and Structures Mortgage Types and Structures 00:17:00 Module 3: Mortgage Market Analysis Mortgage Market Analysis 00:19:00 Module 4: Mortgage Advice and Recommendations Mortgage Advice and Recommendations 00:16:00 Module 5: Mortgage Documentation and Processes Mortgage Documentation and Processes 00:14:00 Module 6: Mortgage Protection and Insurance Mortgage Protection and Insurance 00:18:00 Module 7: Mortgage Regulations and Compliance Mortgage Regulations and Compliance 00:18:00 Module 8: Professional Skills and Client Management Professional Skills and Client Management 00:16:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

To provide the knowledge and skills required to perform an internal audit of part of a Energy management system based on ISO 50001 and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.

Overview This comprehensive course on Customer Service Training | Online Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Customer Service Training | Online Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Customer Service Training | Online Course. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Training | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 7 lectures • 00:38:00 total length •Introduction to Customer Service: 00:06:00 •Characteristics of Good Customer Service: 00:04:00 •Customer Relationship Management: 00:04:00 •Communicate with Customers: 00:06:00 •Handling Customer Complaints: 00:06:00 •Problem Solving Over Phone: 00:05:00 •Improving Customer Service: 00:07:00