18128 Courses in Liverpool delivered Online

The CDM Regulations: 8 in 1 Premium Courses Bundle sharpens your knowledge of construction safety, design planning, and site management—all wrapped up in digital delivery. From drawing and AutoCAD to cost estimation and RIDDOR, this bundle offers the knowledge base needed for overseeing construction with compliance front of mind. Ideal for those involved in pre-construction and planning roles, the bundle clarifies each step—from paperwork to project logic. Whether you’re managing a site or navigating industry schemes, this course helps ensure nothing is left to guesswork. Learning Outcomes Understand the duties within CDM regulations for construction planning. Study how RIDDOR applies to site incident reporting structures. Learn cost estimation techniques for construction-based projects. Explore the basics of AutoCAD in technical site design. Examine roles within general construction and site management. Gain awareness of legal requirements under the CIS framework. Who is this Course For Site supervisors needing structured CDM regulation knowledge. Project coordinators managing construction document compliance. Office staff assisting with incident reporting and HSE forms. Construction estimators looking to sharpen cost-based theory. Architects needing insight into planning and design regulations. Site planners wanting a firm grasp of CAD and documentation. Health and safety staff working in the construction sector. Admin roles supporting CDM and RIDDOR documentation processes. Career Path CDM Advisor – Average salary: £40,000/year Site Manager (CDM focused) – Average salary: £45,000/year Construction Estimator – Average salary: £38,000/year AutoCAD Technician – Average salary: £32,000/year HSE Administrator (Construction) – Average salary: £30,000/year Construction Industry Scheme Officer – Average salary: £34,000/year

If you’ve ever asked, “Why is this making that noise?” this DIY 8-in-1 bundle might have your answer. Covering basics in car and bike maintenance, electrical awareness, PAT, phone repair, and even cleaning, this bundle helps decode those everyday issues that tend to strike after 5pm. You don’t need a shed full of tools—just a willingness to learn. The content is built around accessible knowledge to help you understand systems, spot issues, and fix things before they’re labelled “beyond repair”. It’s as much about knowing what not to touch as it is about what you can. Learning Outcomes: Understand car and bike maintenance principles and parts. Identify and repair basic faults in mobile phones. Recognise PAT and electrical safety checks. Learn safe cleaning methods and equipment maintenance. Understand home wiring concepts within safe parameters. Apply basic diagnostic techniques to home tech problems. Who is this Course For: Homeowners wanting fewer emergency call-out surprises. Hobbyists interested in vehicles or home repair basics. Entry-level technicians seeking foundational knowledge. Mobile repair shop assistants needing structured learning. Landlords handling basic upkeep between tenants. DIY enthusiasts expanding their technical awareness. Caretakers responsible for routine electrical safety checks. Anyone tired of paying for every small repair. Career Path: Mobile Repair Technician – £22,000–£30,000 per year General Maintenance Operative – £23,000–£30,000 per year PAT Tester – £22,000–£28,000 per year Vehicle Service Assistant – £21,000–£26,000 per year Caretaker / Site Technician – £20,000–£27,000 per year Cleaning Supervisor (Tech Facilities) – £20,000–£25,000 per year

🌟 Abrasive Wheels Online Course: Mastering Safety and Efficiency 🌟   Welcome to the Abrasive Wheels Online Course, where safety meets efficiency in the world of industrial tools. This comprehensive program is designed to equip you with the knowledge and skills needed to handle abrasive wheels confidently and responsibly. Whether you're a beginner looking to understand the basics or a seasoned professional aiming to enhance your expertise, this course is tailored for you.   Course Overview:   Module 1: Introduction to Abrasive Wheels 🛠️ Dive into the fundamentals! Understand the history, types, and applications of abrasive wheels. Get a solid foundation on the importance of these tools in various industries.   Module 2: Abrasive Wheel Components and Selection 🔍 Explore the intricacies of abrasive wheel components. Learn how to choose the right wheel for different tasks, ensuring optimal performance and safety.   Module 3: Mounting and Storage of Abrasive Wheels 🧰 Master the art of proper mounting and storage techniques. Discover best practices to extend the life of your abrasive wheels while maintaining a safe working environment.   Module 4: Operation and Maintenance of Abrasive Wheels ️ Get hands-on knowledge of operating abrasive wheels efficiently. Learn maintenance tips to ensure longevity and prevent potential hazards. Practical insights for everyday use!   Module 5: Hazards and Risk Assessment 🚨 Safety first! Identify potential hazards associated with abrasive wheels and develop skills to conduct thorough risk assessments. Enhance your ability to create a safer working environment.   Course Features:   🎓 Interactive Learning: Engage with our user-friendly online platform that includes video lessons, quizzes, and real-life scenarios for practical application.   👨‍🏫 Expert Instructors: Benefit from the guidance of industry experts who bring their wealth of experience to the virtual classroom.   📚 Comprehensive Resources: Access a rich repository of downloadable materials, case studies, and reference guides to support your learning journey.   💻 Flexible Schedule: Learn at your own pace! Our online platform allows you to balance your professional commitments while advancing your knowledge.   Why Choose Our Abrasive Wheels Course?   ✅ Industry-Approved Content: Stay ahead with up-to-date information and practices approved by industry experts.   ✅ Risk Mitigation: Equip yourself with the skills to assess and mitigate risks associated with abrasive wheel usage, ensuring a safer workplace.   ✅ Career Advancement: Boost your professional profile and open up new opportunities by showcasing your expertise in abrasive wheel handling.   Don't miss out on the chance to elevate your skills and safety standards. Enroll in the Abrasive Wheels Online Course today and be at the forefront of industry best practices!   Course Curriculum Module 1_ Introduction to Abrasive Wheels Introduction to Abrasive Wheels 00:00 Module 2_ Abrasive Wheel Components and Selection Abrasive Wheel Components and Selection 00:00 Module 3_ Mounting and Storage of Abrasive Wheels Mounting and Storage of Abrasive Wheels 00:00 Module 4_ Operation and Maintenance of Abrasive Wheels Operation and Maintenance of Abrasive Wheels 00:00 Module 5_ Hazards and Risk Assessment Hazards and Risk Assessment 00:00

🌟 Skid Steer Safety Online Training: Mastering Precision and Safety   Welcome to the future of skid steer operation with our comprehensive online training program designed to equip you with the knowledge and skills necessary to operate skid steers safely and efficiently. Our course, 'Skid Steer Safety Online Training,' is tailored to meet the needs of both beginners and experienced operators, ensuring a thorough understanding of best practices for safe operation.   🛠️ Course Modules:   Module 1: Introduction to Skid Steer Safe Operation Lay the foundation for safe skid steer operation. Understand the basic components and controls. Learn about safety features and pre-operational checks.   Module 2: Maneuvering and Operating on Slopes Safe Use Master the art of maneuvering on various terrains, including slopes. Implement techniques for safe operation on challenging surfaces. Understand the importance of load balance and stability.   Module 3: Job Site Hazard Identification and Inspections Develop the skills to identify potential hazards on job sites. Learn systematic inspection procedures to ensure a safe work environment. Explore strategies for hazard mitigation and prevention.   Module 4: Safe Shutdown and Practices Emergency Response Acquire knowledge about proper shutdown procedures. Understand emergency response protocols for various situations. Equip yourself with the skills needed to handle unexpected challenges.   Module 5: Skid Steer Safety Assessment and Program Implementation Conduct a comprehensive safety assessment for skid steer operations. Develop a customized safety program for your specific work environment. Learn strategies for effective implementation and monitoring.   Module 6: Ongoing Training and Safety Prioritization Understand the importance of continuous training and skill enhancement. Prioritize safety in daily operations and decision-making. Foster a culture of safety within your team.   🚀 Why Choose Our Course? Interactive Learning: Engage in interactive modules with practical scenarios for hands-on learning. Expert Instruction: Learn from industry experts with years of experience in skid steer operation and safety. Flexibility: Access the course from anywhere, anytime, and at your own pace. Ongoing Support: Benefit from ongoing support and updates to stay current with industry best practices.   🔒 Secure Your Future Today! Don't compromise on safety. Enroll in our 'Skid Steer Safety Online Training' course to master the art of safe skid steer operation and enhance your career. Ensure your success on the job site by prioritizing safety every step of the way! Course Curriculum Module 1- Introduction to Skid Steer Safe Operation Introduction to Skid Steer Safe Operation 00:00 Module 2- Maneuvering and Operating on Slopes Safe Use Maneuvering and Operating on Slopes Safe Use 00:00 Module 3- Job Site Hazard Identification and Inspections Job Site Hazard Identification and Inspections 00:00 Module 4- Safe Shutdown and Practices Emergency Response Safe Shutdown and Practices Emergency Response 00:00 Module 5- Skid Steer Safety Assessment and Program Implementation Skid Steer Safety Assessment and Program Implementation 00:00 Module 6- Ongoing Training and Safety Prioritization Ongoing Training and Safety Prioritization 00:00

🌟 Unlock Unshakable Assurance: A Confidence-Boosting Journey 🌟 Are you ready to transform your life and embrace a newfound sense of self-assurance? Introducing our exclusive online course: 'Unshakable Assurance.' Dive deep into the world of confidence with a meticulously crafted curriculum designed to empower you, uplift your self-esteem, and help you radiate a magnetic confidence in every aspect of your life. 🚀 Course Highlights: Module 1: Introduction & First Concepts 🌐 Lay the foundation for unshakable assurance by understanding the core principles that govern confidence. 🔍 Explore the psychological aspects that contribute to self-doubt and learn strategies to overcome them. 🚀 Embark on your confidence journey with a clear roadmap and a positive mindset. Module 2: Keys To Self-Confidence 🗝️ Uncover the secrets to unlocking your inner potential and building authentic self-confidence. 💪 Develop practical skills to boost your self-esteem and project confidence in both personal and professional settings. 🌈 Cultivate a positive self-image that aligns with your true self, fostering lasting confidence. Module 3: More Confidence Skills & Concepts 🎯 Dive deeper into advanced confidence-building techniques and strategies. 🗣️ Enhance your communication skills, body language, and emotional intelligence. 🌟 Develop resilience and the ability to navigate challenges with poise and confidence. Module 4: Final Thoughts & Tips 🔒 Cement your unshakable assurance with concluding thoughts and valuable tips. 🛤️ Create a personalized action plan to continue your confidence journey beyond the course. 💡 Gain insights from real-life success stories and apply lessons to your unique circumstances. 🎓 Why Unshakable Assurance? ✨ Holistic Approach: This course addresses confidence from multiple angles, ensuring a comprehensive understanding and sustainable growth. 🤝 Interactive Learning: Engage in practical exercises, discussions, and real-world applications for a hands-on learning experience. 📈 Results-Driven Curriculum: Witness tangible improvements in your confidence levels as you progress through each module. 👥 Supportive Community: Connect with like-minded individuals, share experiences, and celebrate victories in our exclusive community forums. 🌟 Bonuses & Extras: Enjoy additional resources, expert interviews, and surprise bonuses to enhance your learning journey. 🌈 Invest in Yourself Today! Don't let self-doubt hold you back any longer. Embrace the power of Unshakable Assurance and watch as your confidence soars to new heights. Enroll now and step into a future where you radiate confidence, conquer challenges, and live life on your terms! Secure your spot now and embark on the path to Unshakable Assurance! Course Curriculum Introduction & First Concepts Introduction 00:00 Keys To Self-Confidence 3 Pillars Of Unshakeable Confidence 00:00 Importance Of Having Confidence 00:00 Secret Language Of Confident People 00:00 Step To Building Unshakeable Confidence 00:00 Step To Building Unshakeable Confidence 00:00 More Confidence Skills & Concepts Sticking Up For Yourself 00:00 How To Bounce Back From Failure 00:00 Tips & Practices For Unshakeable Confidence 00:00 Friends & Self-Confidence 00:00 Final Thoughts & Tips Final Thoughts & Suggestions 00:00

🚀 Mindset Mastery: Unleashing Your Full Potential 🚀 Are you ready to transform your life, break through limitations, and unlock the incredible power within you? Welcome to 'Mindset Mastery,' the online course designed to guide you on a journey of self-discovery and personal growth. This transformative experience is your key to unleashing your full potential and achieving the success you've always dreamed of.   🌟 What's Inside: 🔍 Module 1: Introduction & First Concepts Embark on your mindset journey with a solid foundation. Explore the core principles that lay the groundwork for a powerful mindset. Understand the science behind mindset and discover how it shapes your reality. 📈 Module 2: Investing In Yourself Learn the art of self-investment. Discover practical strategies to nurture your mind, body, and spirit. Uncover the secrets of successful individuals who understand the importance of investing in themselves to achieve extraordinary results. 🚀 Module 3: Attitudes For Success Dive deep into the attitudes that set successful people apart. Develop a winning mindset that attracts opportunities, fosters resilience, and propels you towards your goals. Transform challenges into stepping stones on your path to success. 🌱 Module 4: Personal Growth Strategies Explore proven techniques for continuous personal growth. From goal-setting to habit formation, this module equips you with the tools to evolve into the best version of yourself. Break free from limiting beliefs and embrace a growth-oriented mindset. 💡 Module 5: Final Thoughts & Ideas Wrap up your journey with powerful insights and practical takeaways. Consolidate your learnings and create a roadmap for sustained success. Gain clarity on your purpose and set the stage for a future filled with abundance and fulfillment.   🎓 Why Choose Mindset Mastery? 🌐 Accessible Anytime, Anywhere Learn at your own pace, from the comfort of your home. Our online platform allows you to access the course materials whenever and wherever it suits you. 🤝 Community Support Join a vibrant community of like-minded individuals on a similar journey. Exchange ideas, share successes, and gain inspiration from a network committed to growth. 🔒 Money-Back Guarantee We are confident in the transformative power of Mindset Mastery. If, after completing the course, you don't feel the positive impact, we offer a no-questions-asked money-back guarantee.   Don't let a limited mindset hold you back. Enroll in Mindset Mastery today and unleash the full potential within you. Your journey to a more fulfilling and successful life starts now! Course Curriculum Introduction & First Concepts Introduction - Growth Mindset 00:00 Awareness & Planning Is Key 00:00 Investing In Yourself Investing In Your Physical Health 00:00 Investing In Your Mental Health 00:00 Attitudes For Success Letting Go Of Negativity 00:00 Adopting The Attitude Of A Winner 00:00 Build People Up - Not Down 00:00 Embracing Positivity 00:00 Personal Growth Strategies Being Yourself 00:00 Finding Your Place & Purpose 00:00 Dedicating Time To What Matters Most 00:00 Final Thoughts & Ideas Final Thoughts & Ideas 00:00

🌟 Unlock a Safer Workplace with Workplace Violence Prevention Training! 🌟 In today's dynamic work environments, prioritizing safety is paramount. Equip your team with the knowledge and skills needed to create a secure workplace through our comprehensive 'Workplace Violence Prevention Training' course. Addressing the critical aspects of identifying, managing, and preventing workplace violence, this course is designed to empower your workforce and foster a culture of safety. 🚀 Course Overview: Module 1: Introduction to Workplace Violence Prevention Training and Risk Factors Understand the foundations of workplace violence prevention. Identify common risk factors and early warning signs. Establish a baseline understanding to build a proactive approach. Module 2: Conflict Resolution and Personal Safety Measures Learn effective conflict resolution techniques. Develop personal safety measures to navigate challenging situations. Foster a collaborative and respectful workplace environment. Module 3: Managing Aggressive Behavior and Emotional Well-being Gain insights into recognizing and managing aggressive behavior. Understand the importance of emotional well-being for both individuals and the team. Cultivate empathy and communication skills to diffuse tension. Module 4: Procedures for Workplace Violence Prevention and Support Implement practical procedures to prevent and respond to workplace violence. Provide support mechanisms for affected individuals. Establish clear communication channels and reporting protocols. Module 5: Fostering a Culture of Prevention Summary and Key Takeaways Summarize key concepts from the previous modules. Explore strategies for embedding a culture of prevention within the organization. Identify ways to continuously reinforce a safe and supportive work environment. Module 6: Case Studies and Additional Resources Analyze real-world case studies for practical application. Access additional resources and tools to enhance workplace violence prevention efforts. Engage in interactive discussions to deepen understanding. 🎓 Benefits of the Course: Empowered Workforce: Equip your team with the knowledge and skills to confidently navigate potential threats. Proactive Approach: Develop a proactive stance towards workplace safety, preventing incidents before they escalate. Cohesive Culture: Foster a culture of prevention, ensuring that everyone plays a role in maintaining a safe workplace. Legal Compliance: Stay compliant with workplace safety regulations and legal requirements. 🌐 Who Should Attend: HR Professionals Managers and Supervisors Employees at all levels Join us in creating a workplace where safety is a priority! Invest in 'Workplace Violence Prevention Training' today and take a significant step towards a secure, harmonious, and thriving work environment. Course Curriculum Module 1- Introduction to Workplace Violence Prevention Training and Risk Factors Introduction to Workplace Violence Prevention Training and Risk Factors 00:00 Module 2- Conflict Resolution and Personal Safety Measures Conflict Resolution and Personal Safety Measures 00:00 Module 3- Managing Aggressive Behavior and Emotional Well-being Managing Aggressive Behavior and Emotional Well-being 00:00 Module 4- Procedures for Workplace Violence Prevention and Support Procedures for Workplace Violence Prevention and Support 00:00 Module 5- Fostering a Culture of Prevention Summary and Key Takeaways Fostering a Culture of Prevention Summary and Key Takeaways 00:00 Module 6- Case Studies and Additional Resources Case Studies and Additional Resources 00:00

🌟 CardioWellness: Nurturing Heart Health Online Course 🌟 Unlock the Secrets to a Healthier Heart and a Happier Life! Are you ready to take control of your heart health and embrace a life full of vitality? Introducing our groundbreaking online course: CardioWellness - where we delve deep into the intricacies of heart health to empower you with knowledge, strategies, and practical tips to nurture your most vital organ.   🔍 Course Overview: Module 1: Introduction & First Concepts Lay the foundation for a heart-healthy journey. Understand the basics of cardiovascular health, the role of the heart, and how small lifestyle changes can make a significant impact. Module 2: What Is A Heart Attack & Complications Knowledge is power. Uncover the mysteries behind heart attacks, their causes, and potential complications. Arm yourself with information to protect your heart and your loved ones. Module 3: Emergency Care For A Heart Attack Be a lifesaver! Learn crucial, life-saving techniques to provide immediate care in case of a heart attack. Time is of the essence, and this module equips you with the skills to act swiftly and effectively. Module 4: Risk Factors & Lifestyle Choices Prevention is key. Identify the risk factors contributing to heart issues and explore lifestyle choices that can positively impact your heart health. Discover how to make informed decisions for a heart-friendly lifestyle. Module 5: Heart Remedies Natural solutions for a healthier heart. Explore holistic approaches and remedies to support cardiovascular health. From nutrition to exercise, this module provides actionable steps to enhance your heart's well-being. Module 6: Final Tips & Suggestions Seal the deal with invaluable tips and suggestions for a heart-healthy future. Combine your newfound knowledge with practical advice to create lasting habits that will keep your heart thriving.   🎓 Why CardioWellness? Expert Guidance: Learn from experienced professionals in the field of cardiology. Comprehensive Curriculum: Covering everything from prevention to emergency care. Practical Insights: Gain actionable tips to implement in your daily life. Convenient Learning: Access the course from the comfort of your home, on your schedule.   💖 Invest in Your Heart Health Today! Your heart is your most precious asset - don't wait until it's too late. Enroll in CardioWellness now and embark on a journey to a healthier, happier heart. Your future self will thank you!   🚀 Join Now and Prioritize Your Cardiovascular Well-being! [Disclaimer: Always consult with a healthcare professional before making significant lifestyle changes or starting a new health regimen.] Course Curriculum Introduction & First Concepts Introduction 00:00 What Is A Heart Attack & Complications What Is A Heart Attack 00:00 Complications Of A Heart Attack 00:00 Emergency Care For A Heart Attack Emergency Care For A Heart Attack 00:00 Risk Factors & Lifestyle Choices Risk Factors For Heart Disease 00:00 Lifestyle Choices For Your Heart 00:00 Heart Remedies Remedies For A Healthy Heart 00:00 Final Tips & Suggestions Conclusion - Final Tips & Suggestions 00:00

🚗 Unlock Your Automotive Expertise with Our Automotive Technology and Maintenance Online Course! 🛠️   Welcome to the future of automotive education! Our comprehensive online course is meticulously designed to empower enthusiasts, aspiring mechanics, and automotive professionals with the knowledge and skills needed to thrive in the dynamic world of automotive technology and maintenance.   Module 1: Introduction Embark on your journey into the automotive realm with a solid foundation. Learn about the evolution of automobiles, industry trends, and the fundamental principles that govern modern automotive technology. This module sets the stage for an in-depth exploration of the intricacies of vehicular systems.   Module 2: Automotive Mechanics Dive into the heart of automotive engineering! Understand the mechanics that power vehicles, from the basic principles of engine operation to the complexities of transmission systems. Gain hands-on insights into engine components, lubrication systems, and the dynamics that make cars move efficiently.   Module 3: Automotive Electrical Systems Illuminate your understanding of automotive electronics! Explore the intricacies of electrical systems in vehicles, covering topics such as batteries, alternators, and wiring diagrams. Unravel the mysteries behind dashboard electronics and learn how to diagnose and troubleshoot electrical issues like a seasoned professional.   Module 4: Electrical System Delve deeper into the electrical realm by exploring advanced topics like electronic control units (ECUs), sensors, and computerized systems. Grasp the nuances of vehicle communication networks and understand how these technologies integrate to optimize performance, efficiency, and safety.   Module 5: Cooling System Keep your cool with a detailed exploration of automotive cooling systems. Learn how engines maintain optimal temperatures, and gain the skills to identify and address cooling system malfunctions. From radiators to thermostats, this module equips you to keep engines running smoothly.   Module 6: Fuel System Fuel your expertise in automotive fuel systems! Understand the intricacies of fuel injection, carburetion, and fuel delivery systems. Master the art of diagnosing fuel-related issues and optimizing engine performance for maximum efficiency.   Module 7: Electrical System Revisit the electrical system with a focus on advanced techniques and emerging technologies. Explore topics like hybrid and electric vehicle systems, preparing yourself for the future of automotive innovation.   🌟 Why Choose Our Course? Flexible Learning: Access modules at your own pace, anytime, anywhere. Expert Instruction: Learn from industry professionals with extensive experience. Interactive Content: Engage in hands-on activities and simulations for practical learning. Certification: Receive a recognized certificate upon course completion.   Gear up for success in the automotive industry! Enroll in our Automotive Technology and Maintenance Online Course today and drive your career to new heights! 🚀🔧🔗 Course Curriculum Module 1_ Introduction Introduction 00:00 Module 2_ Automotive Mechanics Automotive Mechanics 00:00 Module 3_ Automotive Electrical Systems Automotive Electrical Systems 00:00 Module 4_ Electrical System Electrical System 00:00 Module 5_ Cooling System Cooling System 00:00 Module 6_ Fuel System Fuel System 00:00 Module 7_ Electrical System Electrical System 00:00

This very practical one-day programme provides participants with the skills and knowledge required to be an effective member of the procurement team and to enable them to procure a wide range of resources for the organisation, in a compliant and cost-effective manner. It also empowers them to be able to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the basic concepts of good procurement practice Apply a range of tools and techniques for developing scopes of work and specifications Apply various methods to select and evaluate suppliers Develop robust contract award strategies Appreciate the commercial importance of effective procurement and opportunities to reduce cost and add value Develop appropriate procurement strategies depending on risk and value Appreciate the legal aspects of procurement 1 Welcome Introductions Aims and objectives Plan for the day 2 The basics of procurement The concept of total cost of ownership v price The procurement cycle The roles of the customer and the contractor Impact upon profit 3 Specification process Importance of effective specifications Specification development process Types of specification Team approach Use of performance specifications Early supplier involvement (ESI) / early contractor involvement (ECI) 4 Quality Concepts and practices Defining 'fit for purpose' Conformance to requirements Compliance to standards Role of the supplier Quality assurance tools and techniques 5 Procurement methods RFP RFQ ITT Negotiated procurement Strategic partnerships Outsourcing 6 Tendering How to undertake a formal tendering process Business case to award Critical stages in the process Risks and benefits 7 Tender evaluation How to undertake a quotation analysis Tools of analysis Use of VFM models Role of the customer Comparisons around cost, quality, and delivery 8 Supplier selection and evaluation Developing critical selection criteria Using the 10Cs model Importance of effective selection process Weighting systems Importance of validity and evidence 9 Capital equipment procurement Life cycle cost issues Payback calculations Compatibility issues Maintenance and training issues After-sales support 10 Supplier relationships Corporate social responsibility issues Communication 360 feed-back Open and ethical Initial understanding Clear and fair terms and conditions 11 Close Review of key learning points Personal action planning