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24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Boost Your Career By Enrolling In This Water Chemistry Bundle To Overcome Your Challenges! Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Water Chemistry and boost your career, then take a step in the right direction with this industry-standard, comprehensive Water Chemistry bundle of courses, which are well organised. This Water Chemistry bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this Water Chemistry package, you will not be charged any extra fees. This Water Chemistry Bundle Package includes: Diploma in Water Chemistry at QLS Level 5 10 Additional CPDQS Accredited Courses - Biochemistry Diploma in Basic Chemistry Level 3 Basic Biology Online Course Lab Analyst Training Agricultural Science Forestry Diploma in Water Treatment Infection Prevention and Immunisation Diploma in Creative Problem Solving Time Management Success becomes a lot simpler with this Water Chemistry bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium Water Chemistry bundle of courses helps your professional development by receiving an endorsement from the Quality Licence Scheme and CPDQS Accredited Certificate. You'll be able to practice in your own time and speed. The course materials for Water Chemistry are designed by experts, and you can access them. easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills. You need to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Water Chemistry Bundle? You will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS Get a free student ID card! (£10 postal charges will be applicable for international delivery) Engaging voiceover and visual elements for your convenience. Complete the bundle at your own pace. Free assessments and immediate results. 24/7 tutor support. Course Curriculum: *** Water Chemistry *** Module 01: Introduction to Water Chemistry Water Physical Properties of Water and Aqueous Solutions Changes of State of Water Density and Viscosity Surface Tension Hydrogen Ion and pH Value Conductivity Aqueous Solutions Solubility of Solid Substances in Water Solubility of Liquids in Water Solubility of Gases in Water Turbidity Module 02: Concepts of Basic Chemistry Molecule Elements Compounds Mixture Phase Chemical Bonding Ionic Bond Covalent Bond Hydrogen Bond Metallic Bond Energy Reaction Module 03: Alkalinity of Water Alkalinity Contributors to Alkalinity Measuring Alkalinity Titration Method Alkalinity to Phenolphthalein Caustic Alkalinity Module 04: Hard Water and Basic Water Treatment Principles Occurrence of Hard Water Types of Water Hardness Calcium-Magnesium Hardness Carbonate-Noncarbonate Hardness Objections to Hard Water Scale Formation Effect on Soap Basic Principles of Water Treatment Lime Process Ion exchange process Distillers Module 05: Water Treatment and Purification Water Treatment Straining and Microstraining Straining Microstraining Sedimentation Filtration Flotation Clarification Ion Exchange Adsorption Extraction Membrane Separation Processes Degassing Thermal Degassing Chemical Degassing Module 06: Chemical Processes of Water Treatment Neutralisation Precipitation Oxidation and Reduction Oxidation Reduction Incineration Electrochemical Processes Radiation-Chemical Processes Module 07: Inorganic Chemicals Inorganic Substances in Water IOC Sample Collection Chain of Custody Procedures Chemical Analysis of Major and Minor Ions Module 08: Volatile and Synthetic Organic Compounds Definition of VOC Specific Components Paints and Coatings Chlorofluorocarbons and Chlorocarbons Benzene Methylene Chloride Perchloroethylene MTBE Formaldehyde Health Risks Reducing Exposure to VOC's Chemical Fingerprinting of VOC Definition of SOC SOC's Health Effects Treatment of SOC's Module 09: Metalloid Section Metalloid Physical and Chemical Properties Near Metalloids Categorisation and Periodic Table Territory Other Metalloids Best Practices for Effective Communication about Chronic Contaminants Module 10: Metals and Heavy Metal Section Metal Structure and Bonding Properties of Metal Categories of Metal Extraction of Metal Environmental Impact of Metals Heavy Metal Effects of Heavy Metal Antimony Cadmium Lead Mercury Pollution and Pollution Control Toxic Metals Decontamination Toxic Heavy Metals Trace Elements with Toxicity Heavy Metals in Water Treating Heavy Metal Contamination in Water Module 11: Laboratory Safety Laboratory Hazards Safety Awareness Protective Equipment Laboratory Safety Equipment First Aid and Emergency Procedures Chemical Safety Biological Hazards Hazard Recognition and Control Electrical Hazards Fire Hazards General Housekeeping Rules Module 12: Chemical Hygiene Plan Organisation and Content Required CHP Elements Worker Training Must Include Medical Exams and Consultation How is the Water Chemistry Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills With a Certification of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. Certification Accredited by CPD. Upon finishing the course, you will receive an accredited certification that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The bundle aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPD Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Water Chemistry and Water Treatment - CPD Certified Hard copy certificate - Included

Flash Sale | 20-in-1 Mega Bundle | CPD QS Certified | 220 CPD Points | Free Hardcopy + PDF Certificates + Exam | Customer Support | Lifetime Access | Enrol Now

The Train Driver Training Mini Bundle is crafted to fast-track your career potential within the transport and rail industry. Whether you're eyeing train operations, vehicle control centres, or mechanical support, this bundle puts you on the right track. With training across car maintenance, communication skills, team leader roles, problem solving, and electrician fundamentals, it proves you’re ready for safety-focused, high-responsibility roles. Don’t miss the train—positions are moving fast. Description Modern transport roles demand more than just punctuality—they require mechanical understanding, people management, and real-time response capabilities. That’s why employers in the railway, logistics, and public transport sectors value car maintenance knowledge, communication skills, team leader experience, electrician competencies, and problem solving abilities in their hires. Whether you're applying to become a driver, rail assistant, technician, or depot manager, this bundle boosts your CV by showing your grasp on car maintenance, comfort with electrician tasks, clarity in communication skills, strength as a team leader, and fast, smart problem solving. With rail hiring cycles moving quickly, those with mechanical and interpersonal balance are shortlisted first. Jobs in transport require reliability. Car maintenance, electrician knowledge, communication skills, team leader qualities, and problem solving make you reliable from day one. The train won’t wait—get onboard now. FAQ What careers does this bundle apply to? Train driver assistant, rail operations staff, depot controller, mechanical support, and transport supervisor roles. Are electrician and car maintenance relevant in rail roles? Yes—mechanical awareness is essential in transport maintenance and safety operations. How do communication skills and problem solving help? These are non-negotiables for dealing with teams, signals, incidents, and route management. Is team leader experience essential for train driver pathways? Increasingly, yes. Employers want candidates ready to lead or support others from the start. Can this help me transition from a different field? Absolutely—your ability to demonstrate electrician basics, car maintenance, and problem solving is a big hiring advantage. Why enrol now? Train driver trainee openings are limited. Build your edge in car maintenance, communication skills, team leader capability, problem solving, and electrician foundations—before the roles close.

Description: Six sigma is an industry standard applicable to any business. It can be used in order to improve procedures and decrease waste, which in turn increases company profits. If that rings your bell, then you definitely want to take this Level 3 Diploma in Six Sigma & Lean Process course. This course is designed to give you a basic idea about the six sigma procedures and how each step is followed. Like all good materials, this course also starts with a basic introduction to six sigma and the lean process. You will discover a little of lean's history and the five methods defined by Toyota with basic principles. Next you look into 'The Toyota Way' where fourteen principles are categorized into four parts: Philosophy, Process, People & Partners and Problem Solving. Following that you also learn about the TPS system, the five principles of lean business and get a glimpse into each of these principles. Finally you will find a few concepts that usually aids in the improvement of any given process. Overall this course could prove to be a great asset for anyone wanting to get a six sigma qualification or belt. So instead of waiting, you should get this course now. Who is the course for? Professionals who want to know how six sigma works Businessmen interested in improving their work process by reducing waste to increase profitability Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 3 Diploma in Six Sigma & Lean Process is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Project Manager Quality Assurance Engineering Lean Manufacturing Managers Entrepreneurs Lean Process Module One - Getting Started 00:30:00 Module Two - Understanding Lean 01:00:00 Module Three - Liker's Toyota Way 01:00:00 Module Four - The TPS House 01:00:00 Module Five - The Five Principles of Lean Business 01:00:00 Module Six - The First Improvement Concept (Value) 01:00:00 Module Seven - The Second Improvement Concept (Waste) 01:00:00 Module Eight - The Third Improvement Concept (Variation) 01:00:00 Module Nine - The Fourth Improvement Concept (Complexity) 01:00:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 01:00:00 Module Eleven - The Improvement Toolkit 00:30:00 Module Twelve - Wrapping Up 01:30:00 Six Sigma Six Sigma Basics 00:15:00 Improvement Tools 00:30:00 Management Tools for Generating Ideas 00:15:00 Continuous Improvement 00:30:00 Customer Relationships 00:30:00 Activities Level 3 Diploma in Six Sigma & Lean Process- Activities 00:00:00 Recommended Reading Recommended Reading : Level 3 Diploma in Six Sigma & Lean Process 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Level 3 Diploma in Six Sigma & Lean Process 00:30:00 Final Exam Final Exam- Level 3 Diploma in Six Sigma & Lean Process 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text]Description: Do you want to learn basic programming? Or do you want to learn PHP scripting language specifically? Well, you're in the right place! This Diploma in PHP Programming course will be useful to anyone who wants to train themselves to program and become an expert in PHP language. This PHP programming course is designed to teach you how to plan and create dynamic, database-driven site pages utilising PHP adaptation. PHP is a dialect composed on the web, which is fast to learn, simple to convey and is an instrumental programming language required for web development. This course explores the PHP structure and covers the most vital strategies used to assemble dynamic sites. On course completion, you will be able to utilise any ODBC-supported database, including hands-on experience with MySQL database to make database-driven HTML structures and reports. This course covers all aspects of web development fundamentals, including client verification; information approval, dynamic information updates, and shopping basket usage. You will additionally be trained on how to design PHP and the Apache Web Server. This course contains hands-on activities expertly curated to strengthen learning and fast-track career progression. Who is the course for? Beginner to advanced level users can benefit from the lessons we provide People who have an interest in learning about programming and PHP Entry Requirement: This course is available to all learners, of all academic backgrounds. However, someone who has an education and experience in programming and PHP will be an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Programming in PHP is a very useful qualification to possess, and will be very helpful to have especially for these careers: IT Department Manager IT Specialists Computer Engineer Computer Specialist Programmers Web developers And Other Computer Operation-related jobs! [/vc_column_text][/vc_column][/vc_row] Diploma in PHP Programming Welcome to the world of programming! 00:30:00 Getting Started 01:00:00 Let's Start Coding! 01:00:00 PHP Strings 01:00:00 PHP Variables 01:00:00 Useful Variables 00:30:00 PHP Includes & Problem Solving 01:00:00 Tip When Creating Inc Pages 00:30:00 Redirecting Using PHP 00:30:00 Multiple Conditions 01:00:00 PHP Arrays 01:00:00 PHP Loops 01:00:00 Note on PHP Math Functions: 00:30:00 Functions 01:00:00 PHP Sessions 00:30:00 Cookies 01:00:00 Introduction to MySQL 01:00:00 Making The Connection 01:00:00 Inserting Data 01:00:00 Deleting / Removing Data 00:15:00 Reference Books PHP - A BEGINNERS GUIDE 00:00:00 Programming with PHP 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in PHP Programming 00:20:00 Final Exam Final Exam- Diploma in PHP Programming 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description: Dialectical Behaviour Therapy ( DBT) is a form of cognitive psychotherapy, designed to treat people with borderline personality disorders and mental health illnesses. DBT is often used to treat individuals who self-harm, abuse drugs or have suicidal tendencies. If you're considering a career in counselling, then you may want to consider this dialectical behaviour therapy training course. The Dialectical Behaviour Therapy (DBT) Diploma Course is an exploration of DBT theory and an introduction to the role of a DBT therapist. To begin with, you will explore the strategies of the DBT approach and DBT treatments, including interpersonal effectiveness and mindfulness practices. You will then move onto how to use psychotherapy, and DBT counselling approaches for solving common psychological disorders such as depression, anxiety and OCD. Finally, you will study the benefits and limitations of the DBT approach. Throughout this course, you will develop essential problem-solving and clinical skills to help you with your career advancement to becoming a fully qualified DBT practitioner. Who is the course for? Anyone who wants to work as a therapist or use therapy in work Anyone who is interested in counselling or psychotherapy Anyone who wants to learn DBT approach Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Introduction About the Instructor FREE 00:02:00 About the Course 00:06:00 What is Counselling & Psychotherapy Definition of Counselling 00:07:00 Counselling & Psychotherapy 00:07:00 Approaches in Counselling & Psychotherapy 00:12:00 About Dialectical Behaviour Therapy (DBT) What is DBT? 00:05:00 What is 'dialectical'? 00:06:00 History & Philosophy of DBT 00:06:00 DBT Strategies & 'Life Skills' What is 'Mindfulness' 00:08:00 What is 'Distress Tolerance' 00:10:00 What is 'Emotion regulation' 00:11:00 What is 'Interpersonal Effectiveness' 00:06:00 Treatment by DBT Multistage approach of DBT 00:11:00 The Stages of Treatment in DBT 00:06:00 Prioritising Treatments Targets 00:05:00 How to set up 'learning environment' for the client 00:07:00 How to conduct 'Behavioural Analysis' 00:11:00 DBT for Psychological Disorders Uses of DBT 00:03:00 DBT in the treatment of Borderline Personality Disorder 00:07:00 DBT in the treatment of Depression 00:09:00 DBT for treatment of Anxiety & OCD 00:08:00 DBT for treatment of 'Eating Disorders' 00:08:00 Effectiveness of DBT How effective is DBT? 00:07:00 Criticism and Limitations of DBT 00:05:00 Thank You and Good Bye! 00:04:00 Mock Exam Mock Exam - Dialectical Behaviour Therapy (DBT) Diploma 00:20:00 Final Exam Final Exam - Dialectical Behaviour Therapy (DBT) Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Enrol in our Forensic Science Diploma course to gain comprehensive knowledge and essential skills for a career in forensic science. Learn about crime scene investigation, evidence analysis, and the role of forensic psychology in legal proceedings. Get certified and unlock opportunities in various fields, from law enforcement to forensic pathology.

Explore the essentials of cleaning business management with our comprehensive course. Learn strategies, financial management, and customer acquisition to excel in the cleaning industry.

Get ready for an exceptional online learning experience with the Electrician, Electrical Engineering, HVAC, Circuit Analysis bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Electrician, Electrical Engineering, HVAC, Circuit Analysis is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Electrician & Electrical Engineering package has something for everyone. As part of the Electrician, Electrical Engineering, HVAC, Circuit Analysis package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Electrician & Electrical Engineering bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Course 01: Electrician Complete Training Course 02: Electrical Engineering for Electrical Substations Course 03: Electrical Machines for Electrical Engineering Course 04: Certificate in HVAC Fundamentals Course 05: High Voltage Generation for Electrical Engineering Course 06: Electric Circuits for Electrical Engineering Course 07: Electrical Engineering DC Circuit Analysis Course 08: Electronic & Electrical Devices Maintenance & Troubleshooting Course 09: Energy Engineer Course Course 10: Light Current Systems for Electrical Engineering Course 11: Distribution Station & Feeder Protection Course 12: Symmetrical Components for Three-Phase Power Analysis Course 13: Data Center Training Essentials: Power & Electrical Course 14: MATLAB Simulink for Electrical Power Engineering Course 15: Working at Height Level 2 Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Electrician & Electrical Engineering Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Electrician & Electrical Engineering. Build a strong knowledge base in your chosen course via the Electrician & Electrical Engineering. Benefit from the flexibility and convenience of online learning. With the Electrician & Electrical Engineering package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Electrician, Electrical Engineering, HVAC, Circuit Analysis, a rich anthology of 15 diverse courses. Each course in the Electrician & Electrical Engineering bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Electrician, Electrical Engineering, HVAC, Circuit Analysis bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Electrician, Electrical Engineering, HVAC, Circuit Analysis bundle offers you the flexibility and convenience to learn at your own pace. Make the Electrician & Electrical Engineering package your trusted companion in your lifelong learning journey. CPD 215 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Electrician, Electrical Engineering, HVAC, Circuit Analysis bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol in this Electrician, Electrical Engineering, HVAC, Circuit Analysis bundle. Career path This Electrician, Electrical Engineering, HVAC, Circuit Analysis bundle will help you to pursue: Electrical Technician HVAC Technician Electrical Engineer Energy Engineer Data Center Specialist Power Systems Engineer Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to: Identify the different types of tools and techniques available Apply change management successfully Review what to look for when applying business case thinking to Root Cause Analysis Develop a process to systematically approach problems Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems. Section 1: RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? What is Root Cause? RCA Benefits and Approaches Event and Casual Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Section Summary and Conclusions Section 2: Enhance use of RCA tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Tool: Cause and Effect Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Tool: Design / Application Review Section 3: Problem Resolution and Prevention Section Objectives The Secret of Solving Problems: -A Note about Statistical Control -A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN): -What is Business Process Modeling Notation (BPMN)? -Benefits of BPMN -Basic Components of BPMN Technique: Business Process Maturity Model Five Levels of Maturity Section 4: Capability Improvement for RCA Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? -Awareness of the need for change -Desire to participate and support the change -Knowledge on how to change -Ability to implement required skills and behaviors -Reinforcement to sustain the change The ADKAR Model: Reinforcement Section 5: Course Summary and Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Resource Guide Questions