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Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

This course is an introduction to Chatta for early years teachers and practitioners. It’s a practical course which includes activities you will teach with your class, full access to Chatta’s award winning software, full support every step of the way and a huge bank of template resources to use straight away. Chatta can become a central, high-impact, simple and transformative aspect of your teaching. This course is designed to make your next steps as a teacher the most empowering, accessible and lasting new direction you’ve known as a teacher/early years practitioner.

Duration 3 Days 18 CPD hours This course is intended for This is an introductory level course, designed for web developers that need to upgrade core skills leveraging modern scripting and web development languages and standards. This course provides an excellent foundation for continued learning to gain in-demand skills in in-demand skills and technologies such as Angular, React, NodeJS, JQuery and more. This course can also be tuned for non-developers. Please inquire for details. Overview This 'skills-focused' course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Our instructors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working within in a hands-on learning environment guided by our expert team, attendees will explore: HTML5: How to effectively meet requirements using the full range of HTML5 semantic and structural elements To work with technologies such as web storage, application caching, and cross-domain messaging to improve performance and the user experience CSS: What features CSS3 supports and how they can be effectively used with HTML5 and other technologies To adapt to varying degrees of browser support for HTML5 and CSS3 JavaScript: What JavaScript is, how it relates to other programming languages, and how to script your web pages with it To traverse and manipulate the DOM and handle events in ways that work in all browsers To work with closures and prototypes and other exotic features of JavaScript Debugging What is needed to effectively debug these web technologies How to use both browser-based and proxy-based debuggers and tools Introduction to HTML5, CSS3 & JavaScript is geared for developers who need to understand the latest web technologies and responsive design practices central to targeting the entire spectrum of user platforms and browsers. This jumpstart style course provides a balanced mixture of theory and practical labs designed to take students through HTML5, CSS3 and JavaScript. Students who attend this course will leave this course armed with the new skills to begin to design, implement, and deploy robust, flexible, and safe web applications HTML Refresher HTML Review Introduction to HTML5 Introduction to CSS CSS Basics CSS3 Overview CSS3 Advanced Selectors CSS3 Visual Effects Introduction to JavaScript JavaScript Basics Debugging Tools JavaScript Functions JavaScript Arrays, Math and Date JavaScript Event Handling and the DOM Object-Oriented JavaScript

Health and safety: Health and safety Course Do you want to learn more about health and safety so that you can protect yourself and others? Employees who complete this health and safety: health and safety Course program will become more aware of their own safety as well as the safety of clients and other members of the public. Several modules in our health and safety: health and safety Course training are designed to educate students about the law, risk assessment, and maintaining workplace safety. Through this health and safety: health and safety Course, you will also learn about preserving workplace welfare. You will learn how to handle and use screen equipment in this health and safety: health and safety Course. Working at Height and Hazardous Substances are also covered in this health and safety: health and safety Course material. You will correctly maintain noise, vibration, and vehicle safety once you have completed this health and safety: health and safety Course. Learn more about workplace safety by enrolling in our health and safety: health and safety Course. Main Course: Level 2 Health and Safety in the Workplace Free Courses are including with this health and safety: health and safety Course Course 01: First Aid at Work Course 02: Level 1 Health and Safety in a Construction Environment Special Offers of this health and safety: health and safety Course This health and safety: health and safety Course includes a FREE PDF Certificate. Lifetime access to this health and safety: health and safety Course Instant access to this health and safety: health and safety Course Get FREE Tutor Support to this health and safety: health and safety Course health and safety: health and safety Course Those who want to assume more responsibility are the target audience for this Health and Safety: Health and Safety at Workcourse on Managing Health and Safety at Work. The most important workplace health and safety guidelines should be understood by managers, team leaders, business owners, and workers at all levels. It is strongly advised that everyone, from beginners to seasoned pros, go over critical health and safety issues on a regular basis. Who is this course for? Health and safety: Health and safety Course All employees, regardless of level, should take advantage of this health and safety: health and safety Course. Requirements Health and safety: Health and safety Course To enrol in this health and safety: health and safety Course, students must fulfil the following requirements. To join in our health and safety: health and safety Course, you must have a strong command of the English language. To successfully complete our health and safety: health and safety Course, you must be vivacious and self driven. To complete our health and safety: health and safety Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this health and safety: health and safety Course Career path Health and safety: Health and safety Course Your Resume will stand out from the crowd and be better prepared for subsequent courses if you take this health and safety: health and safety Course

Business Process Management: Business Process Management Are you interested in pursuing a career in business process management? Our thorough training programme in business process management is intended to provide students with advanced knowledge and abilities in the field. This Business Process Management course will provide you with a thorough understanding of Business Process Management. also, the Business Process Management course describes various important concepts and strategies for using it. This Business Process Management course teaches how to evaluate and process enterprise systems architectures. Moreover, the Business Process Management course provides different methodologies and business process management techniques. To improve your career, enrol in this Business Process Management course right now! Learning Outcome of Business Process Management After completing the Business Process Management course, learners will know about: Introduction to business process management and how to evaluate enterprise systems architectures. The business process modelling foundation is a part of the Business Process Management course. This Business Process Management course teaches the process orchestrations, process choreographies and properties of business processes. Architectures and methodologies all are explained in this Business Process Management course. Business Process Management methodology is also included in our Business Process Management course. Special Offers of this Business Process Management: Business Process Management Course This Business Process Management: Business Process Management Course includes a FREE PDF Certificate Lifetime access to this Business Process Management: Business Process Management Course Instant access to this Business Process Management: Business Process Management Course Get FREE Tutor Support to this Business Process Management: Business Process Management Course Business Process Management: Business Process Management Elevate your expertise with our Business Process Management course, designed to give you a comprehensive understanding of essential BPM concepts and strategies. This Business Process Management course delves deep into methodologies, offering practical techniques to streamline operations and improve efficiency. Learn how to evaluate and optimize enterprise system architectures, ensuring your organization’s processes are robust and agile. With this Business Process Management course, you'll gain the skills needed to implement effective strategies and drive organizational success. Whether you’re looking to advance your career or improve your business, this Business Process Management course is your gateway to operational excellence. Who is this course for? Business Process Management: Business Process Management Our Business Process Management courses are for anyone who wants to enhance their skills and stay relevant in the job market. Requirements Business Process Management: Business Process Management To enrol in this Business Process Management Course, students must fulfil the following requirements. To join in our Business Process Management Course, you must have a strong command of the English language. To successfully complete our Business Process Management Course, you must be vivacious and self driven. To complete our Business Process Management: Business Process Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Business Process Management: Business Process Management Course. Career path Business Process Management: Business Process Management Enrolling in our Business Process Management courses will open up a wide range of job options for you in different sectors.

Car Mechanic Training Enroll in our car mechanic training right away to start your path to a rewarding career in the auto sector! Do you intend to pursue a career as a car mechanic, or are you looking to expand your knowledge in this area? If you love cars and want to turn your passion into a lucrative job, look no further! We're here to equip you with the knowledge and abilities you need to succeed in the field of automobile maintenance with our car mechanic training. Many interactive features are incorporated into our Car Mechanic: Car Mechanic Training course to keep you interested. With our Car Mechanic Training, you have the freedom to study whenever and wherever it's convenient for you. You can arm yourself with the skills and credentials that employers value by finishing our Car Mechanic Training Course. This car mechanic training covers every area of car maintenance and repair, from the fundamentals of engine mechanics to sophisticated troubleshooting methods. By taking this car mechanic training, you will gain knowledge about brake systems, transmissions, electrical systems, and many other topics. Our Car Mechanic: Car Mechanic Training modules are set up so that your knowledge is gradually increased, ensuring that you fully understand each subject. Don't miss our fantastic car mechanic training course to get the knowledge and abilities needed to become a automotive expert! Main Course: Car Mechanic Training Special Offers of this Car Detailing, Car Maintenance & Car Restoration Course This Car Detailing, Car Maintenance & Car Restoration Course includes a FREE PDF Certificate. Lifetime access to this Car Detailing, Car Maintenance & Car Restoration Course Instant access to this Car Detailing, Car Maintenance & Car Restoration Course Get FREE Tutor Support to this Car Detailing, Car Maintenance & Car Restoration Course Car Detailing, Car Maintenance & Car Restoration Online You will receive a brief introduction to various automotive systems and car maintenance in the Car Maintenance course. You will learn everything there is to know about the various approaches, regulations, and aspects of car maintenance in the Car Maintenance course. Enrolling in a car maintenance course can help you learn more about the parts and operations of the engine lubrication system. Furthermore, you will gain a comprehensive understanding of electrical systems, circuits, and hybrid cars from the Car Maintenance course on auto repair. Who is this course for? Car Detailing, Car Maintenance & Car Restoration Everyone is welcome to enrol in our car mechanic training programme. Requirements Car Detailing, Car Maintenance & Car Restoration To enrol in this Car Maintenance & Car Restoration Course, students must fulfil the following requirements. To join in our Car Detailing, Car Maintenance & Car Restoration Course, you must have a strong command of the English language. To successfully complete our Car Detailing, Car Maintenance & Car Restoration Course, you must be vivacious and self driven. To complete our Car Detailing, Car Maintenance & Car Restoration Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Car Maintenance & Car Restoration Course. Career path Car Detailing, Car Maintenance & Car Restoration You may be able to find job in this sector with the help of our Car Mechanic Training course.

Asbestos Awareness Training Are you eager to inform people about the hazards of asbestos and the right handling techniques? The overall level of workplace security can be raised with the aid of our expert asbestos awareness training. The eight modules in this asbestos awareness training convey the knowledge, advice, and training needed for asbestos. How to identify asbestos, UK rules, and asbestos risks are all covered by asbestos awareness training. You will also learn how to register asbestos through asbestos awareness training. When asbestos awareness training is over, you'll be aware of how to dispose of waste that contains asbestos (ACW). So, do not waste any more time; enrol in this asbestos awareness training now and start learning! Learning Objectives Of Asbestos Awareness: Asbestos Awareness Training After completing this Asbestos Awareness: Asbestos Awareness training course, the learner will be able to- Understand the fundamentals of asbestos. Asbestos awareness training helps identify asbestos-containing materials. Asbestos awareness training describes the UK Asbestos Regulations. Enhance understanding of the health hazards of exposure to asbestos through this asbestos awareness training. Asbestos awareness training explains asbestos risk assessment. Asbestos awareness training Describe asbestos registers and inspect any buildings for asbestos. Gain the knowledge, guidance, and training that are required for asbestos. Asbestos Awareness Training describes the disposal of asbestos containing waste Main Course: Asbestos Awareness Training Free Courses are including with this Asbestos Awareness: Asbestos Awareness Training Course Along with The Asbestos Awareness Course, We Offer a free Health and Safety at Work Course Along with The Asbestos Awareness Course, We Offer a free COSHH Course Special Offers of this Asbestos Awareness: Asbestos Awareness Training Course This Asbestos Awareness: Asbestos Awareness Course includes a FREE PDF Certificate. Lifetime access to this Asbestos Awareness: Asbestos Awareness Course Instant access to this Asbestos Awareness: Asbestos Awareness Course Get FREE Tutor Support to this Asbestos Awareness: Asbestos Awareness Course Asbestos Awareness Training Course This eight-module course on asbestos awareness provides the information, guidance, and training required for asbestos. Asbestos awareness covers how to identify asbestos, UK regulations, and asbestos risks. Additionally, Asbestos Awareness will teach you how to register asbestos. Once asbestos awareness has passed, you will know how to properly dispose of asbestos-containing waste (ACW). Who is this course for? Asbestos Awareness: Asbestos Awareness Training This Asbestos Awareness: Asbestos Awareness Training course is designed for people who work in the construction industry or in older buildings. Requirements Asbestos Awareness: Asbestos Awareness Training To enrol in this Asbestos Awareness: Asbestos Awareness Course, students must fulfil the following requirements. To join in our Asbestos Awareness: Asbestos Awareness Course, you must have a strong command of the English language. To successfully complete our Asbestos Awareness: Asbestos Awareness Course, you must be vivacious and self driven. To complete our Asbestos Awareness: Asbestos Awareness Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Asbestos Awareness: Asbestos Awareness Training Course. Career path Asbestos Awareness: Asbestos Awareness Training After completing this Asbestos Awareness: Asbestos Awareness training, you can find various jobs, such as: Asbestos Surveyor: £24,000 - £30,000 per annum Asbestos Operative: £29,510 - £30,701 per annum Asbestos Analyst: £30,000 - £35,000 per annum

Level 3 Teaching Assistant Our Level 3 Teaching Assistant course is designed for those looking to advance their career as a Teaching Assistant. This Teaching Assistant qualification builds on the foundation skills, preparing you for more responsibility in supporting students and teachers. With the Level 3 Teaching Assistant course, you’ll gain deeper knowledge of educational support, classroom management, and special educational needs (SEN). A qualified Teaching Assistant at this level can take on leadership roles, help shape lesson plans, and play a key role in student development. Enrol in the Level 3 Teaching Assistant course to enhance your expertise and open doors to greater opportunities as a Teaching Assistant. The Level 3 Teaching Assistant course is perfect for those aiming to enhance their skills as a Teaching Assistant. This advanced Teaching Assistant course covers essential topics such as classroom support, lesson planning, and working with children with special educational needs. By completing the Level 3 Teaching Assistant course, you will gain the confidence and knowledge needed to thrive in a Teaching Assistant role, providing invaluable support to teachers and students alike. If you're passionate about becoming a skilled Teaching Assistant, this course is your gateway to a rewarding career as a Teaching Assistant in schools. Special Offers of this Teaching Assistant Course This Teaching Assistant: Teaching Assistant Course includes a FREE PDF Certificate Lifetime access to this Teaching Assistant: Teaching Assistant Course Instant access to this Teaching Assistant: Teaching Assistant Course Get FREE Tutor Support to this Teaching Assistant: Teaching Assistant Course Level 3 Teaching Assistant The Level 3 Teaching Assistant course is designed to provide comprehensive training for anyone aspiring to become a skilled Teaching Assistant. This course equips you with the knowledge and skills required to effectively support teachers and students in the classroom. By enrolling in the Level 3 Teaching Assistant course, you will learn key responsibilities of a Teaching Assistant, including helping with lesson planning, supporting students with special educational needs, and managing classroom activities. This Teaching Assistant course is ideal for those looking to progress in their careers and make a difference as a Teaching Assistant in various educational settings. Who is this course for? Level 3 Teaching Assistant Anyone interested in learning more about this topic is welcome to enrol in the Teaching Assistant Course. You will be able to understand the core concepts and information with the help of this course. Requirements Level 3 Teaching Assistant To enrol in this Level 3 Teaching Assistant Course, students must fulfil the following requirements. To join in our Teaching Assistant Course, you must have a strong command of the English language. To successfully complete our Teaching Assistant Course, you must be vivacious and self driven. To complete our Teaching Assistant Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Teaching Assistant Course. Career path Level 3 Teaching Assistant After completing this Level 3 Teaching Assistant course, you will be able to investigate popular and in-demand occupations in the Teaching Assistant market.

IT Security: IT Security Open up your IT passion by unlocking our IT security course! Do you want to begin a career as a professional in IT security? Do you want to expand your knowledge about IT security? With the help of this IT Security course, you'll be more determined than ever to advance your professional career and broaden your knowledge in this IT security area. Although they sound similar, information security and IT security refer to different types of security. Information security refers to the practices and tools used to prevent unauthorised access to sensitive corporate data, whereas IT security is the protection of digital data through computer network security. Even though maintaining IT security may be expensive, a significant breach may cost a company far more. This IT Security Course will provide you with a solid foundation so that you can develop the confidence to become an expert in IT Security and acquire more sophisticated skills to fill in the gaps for increased effectiveness and productivity. If you think you have what it takes to enter this IT security field, an IT security course can help you with your initial training and job preparation. IT Security is ready with all the necessary data that is meant to instruct and direct people in the requirements for this position. Don't wait any longer. Enrol in our IT security course to become a certified IT security professional. Main Course: IT security Course Free Courses are including with this IT Security: IT Security Course Along with The IT Security: IT Security Course, We Offer a free Cyber Security Course Special Offers of this IT Security: IT Security Course This IT Security: IT Security Course includes a FREE PDF Certificate. Lifetime access to this IT Security: IT Security Course Instant access to this IT Security: IT Security Course Get FREE Tutor Support to this IT Security: IT Security Course IT Security: IT Security Operating environments are a prerequisite for success in the IT security field for an IT security specialist. Experts in the field have created our IT Security Training Course to give you a complete grasp of the subject, including important ideas, practical tips, and in-depth knowledge. Who is this course for? IT Security: IT Security Anyone who wants to work in the IT industry can take our It Security course. Requirements IT Security: IT Security To enrol in this IT Security: IT Security Course, students must fulfil the following requirements. To join in our IT Security: IT Security Course, you must have a strong command of the English language. To successfully complete our IT Security: IT SecurityCourse, you must be vivacious and self driven. To complete our IT Security: IT SecurityCourse, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this IT Security: IT SecurityCourse. Career path IT Security: IT Security Many doors in the job market will be made available by the IT Security course. For instance, an IT technician, a cyber security analyst, or a penetration tester.The average salary for IT security professionals in the UK ranges between £60,000 and £100,000 per annum.

Legal Work: Legal Work Are you interested in working in law or are you already employed in the legal field but want to learn more? The best option for you is our Level 2 Certificate in Law and Legal Work. This comprehensive Level 2 Certificate in Law and Legal Work course has described everything necessary to start a career in law and legal work. Starting from the English Legal System to aspects of law-making are explained in this Level 2 Certificate in Law and Legal Work course. Also, this Level 2 Certificate in Law and Legal Work course includes legal requirements, policies, power and procedures. Moreover, this Level 2 Certificate in Law and Legal Work course provides ideas about family welfare law, consumer protection and other relevant topics. Unlock your potential with our Level 2 Certificate in Law and Legal Work course! Main Course: Level 2 Certificate in Law and Legal Work Course Free Courses included with Level 2 Certificate in Law and Legal Work Course: Along with Level 2 Certificate in Law and Legal Work Course you will get free Level 3 Diploma In UK Employment Law Special Offers of this Level 2 Certificate in Law and Legal Work Course This Level 2 Certificate in Law and Legal Work Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Law and Legal Work Course Instant access to this Level 2 Certificate in Law and Legal Work Course Get FREE Tutor Support to this Level 2 Certificate in Law and Legal Work Course Legal Work: Legal Work Everything needed to begin a career in law and legal work has been covered in this extensive Level 2 Certificate in Law and Legal Work course. This Level 2 Certificate in Law and Legal Work course explains everything from the English legal system to various parts of the law-making process. Legal requirements, policies, power, and procedures are also covered in this Level 2 Certificate in Law and Legal Work course. In addition, this Level 2 Certificate in Law and Legal Work course offers concepts related to consumer protection, family welfare law, and other pertinent areas. Who is this course for? Legal Work: Legal Work The people who want to succeed in both their professional and personal lives should pursue this Level 2 Certificate in Law and Legal Work Training. Requirements Legal Work: Legal Work To enrol in this Level 2 Certificate in Law and Legal Work Course, students must fulfil the following requirements. To join in our Level 2 Certificate in Law and Legal Work Course, you must have a strong command of the English language. To successfully complete our Level 2 Certificate in Law and Legal Work Course, you must be vivacious and self driven. Career path Legal Work: Legal Work You can pursue a variety of careers in the legal work industry after earning the Level 2 Certificate in Law and Legal Work, including those as a legal assistant, legal secretary, legal research assistant, or in other pertinent sectors.