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Unlock the keys to successful leadership with our 'Office Politics in the Workplace Course for Managers.' Navigate the intricacies of workplace dynamics, enhance communication strategies, and master conflict resolution. From integrating new hires to managing office personalities, discover the skills needed to lead with influence, integrity, and effectiveness. Elevate your leadership game and foster a positive workplace culture with this comprehensive professional development opportunity. Enroll now and empower yourself to thrive in the complex world of office politics.

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

24 Hour Flash Deal **25-in-1 Strategic Stakeholder Management Excellence Mega Bundle** Strategic Stakeholder Management Excellence Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Strategic Stakeholder Management Excellence package online with Studyhub through our online learning platform. The Strategic Stakeholder Management Excellence bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Strategic Stakeholder Management Excellence course provides complete 360-degree training on Strategic Stakeholder Management Excellence. You'll get not one, not two, not three, but twenty-five Strategic Stakeholder Management Excellence courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Strategic Stakeholder Management Excellence courses are yours for as long as you want them once you enrol in this course This Strategic Stakeholder Management Excellence Bundle consists the following career oriented courses: Course 01: Stakeholder Management Course 02: Strategic Management and Leadership Development Course 03: Governance and Risk Management: Navigating Corporate Strategies Course 04: Change Management Course 05: Corporate Relationship Goals for Success Course 06: Middle Manager Management Course 07: Agile Scrum Master Certification Course 08: Six Sigma Green Belt Diploma Course 09: Lean Leadership, Culture and Management - Online Diploma Course 10: Accredited Mediator Skills Training: Mediation & Dispute Resolution Course 11: Resilience Masterclass Course 12: Cross-Cultural Awareness Training Diploma Certificate Course 13: Courageous Communication Strategies Course 14: Corporate Social Responsibility Diploma Course 15: Public Speaking: Presentations like a Boss Course 16: Diploma in Workplace Professionalism and Communication Course 17: Influencing and Negotiation Skills Course 18: Workplace Communication Management Course 19: Talent Management & Employee Retention Techniques Course 20: Motivational Mentorship: Inspiring Personal and Professional Growth Course 21: Employee Training Responsibilities: Effective Training Management Course 22: Employee Hiring and Termination Training Course 23: UK Employment Law Course 24: Performance Management Course 25: Team Management The Strategic Stakeholder Management Excellence course has been prepared by focusing largely on Strategic Stakeholder Management Excellence career readiness. It has been designed by our Strategic Stakeholder Management Excellence specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Strategic Stakeholder Management Excellence Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Strategic Stakeholder Management Excellence bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Strategic Stakeholder Management Excellence Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Strategic Stakeholder Management Excellence Elementary modules, allowing our students to grasp each lesson quickly. The Strategic Stakeholder Management Excellence course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Strategic Stakeholder Management Excellence bundle, you really hit the jackpot. Here's what you get: Step by step Strategic Stakeholder Management Excellence lessons One to one assistance from Strategic Stakeholder Management Excellenceprofessionals if you need it Innovative exams to test your knowledge after the Strategic Stakeholder Management Excellencecourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Strategic Stakeholder Management Excellence courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Strategic Stakeholder Management Excellence certificate and transcript on the next working day Easily learn the Strategic Stakeholder Management Excellence skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Strategic Stakeholder Management Excellence training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Strategic Stakeholder Management Excellence Requirements To participate in this Strategic Stakeholder Management Excellence course, all you need is - A smart device A secure internet connection And a keen interest in Strategic Stakeholder Management Excellence Career path You will be able to kickstart your Strategic Stakeholder Management Excellence career because this course includes various courses as a bonus. This Strategic Stakeholder Management Excellence is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Strategic Stakeholder Management Excellence career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Administrative Coordinator / Specialist Diploma Mega Bundle** Administrative Coordinator / Specialist Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Administrative Coordinator / Specialist Diploma package online with Studyhub through our online learning platform. The Administrative Coordinator / Specialist Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Administrative Coordinator / Specialist Diploma course provides complete 360-degree training on Administrative Coordinator / Specialist Diploma. You'll get not one, not two, not three, but twenty-five Administrative Coordinator / Specialist Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Administrative Coordinator / Specialist Diploma courses are yours for as long as you want them once you enrol in this course This Administrative Coordinator / Specialist Diploma Bundle consists the following career oriented courses: Course 01: Administrative Management Course 02: Executive PA Certification: Mastering Administrative Excellence Course 03: Delegation Skills Training Course 04: Negotiation Skills Course 05: Minute Taking Executive Training Course 06: Managing Online Meetings Course 07: Secretarial Excellence in Legal Environments Course 08: Electronic Document Management: Efficient Data Handling Course 09: Interpersonal Skills for Professional Development: Building Effective Relationships Course 10: Team Management Course 11: Workplace Stress Management Course 12: Time Management Course 13: Courageous Communication Strategies for Lead Course 14: Dealing With Difficult People - Diploma Course 15: Public Speaking: Presentations like a Boss Course 16: Corporate Risk And Crisis Management Course 17: Conflict Resolution Course 18: Motivational Mentorship: Inspiring Personal and Professional Growth Course 19: Performance Management Course 20: Corporate Relationship Goals for Success Course 21: Report Writing Course 22: Excel Essentials for Office Administrators Course 23: Workplace Confidentiality Course 24: Business Networking Skills Course 25: Decision Making and Critical Thinking Online Course The Administrative Coordinator / Specialist Diploma course has been prepared by focusing largely on Administrative Coordinator / Specialist Diploma career readiness. It has been designed by our Administrative Coordinator / Specialist Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Administrative Coordinator / Specialist Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Administrative Coordinator / Specialist Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Administrative Coordinator / Specialist Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Administrative Coordinator / Specialist Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Administrative Coordinator / Specialist Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Administrative Coordinator / Specialist Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Administrative Coordinator / Specialist Diploma lessons One to one assistance from Administrative Coordinator / Specialist Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Administrative Coordinator / Specialist Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Administrative Coordinator / Specialist Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Administrative Coordinator / Specialist Diploma certificate and transcript on the next working day Easily learn the Administrative Coordinator / Specialist Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Administrative Coordinator / Specialist Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Administrative Coordinator / Specialist Diploma Requirements To participate in this Administrative Coordinator / Specialist Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Administrative Coordinator / Specialist Diploma Career path You will be able to kickstart your Administrative Coordinator / Specialist Diploma career because this course includes various courses as a bonus. This Administrative Coordinator / Specialist Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Administrative Coordinator / Specialist Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Administrative Support Specialist Diploma Mega Bundle** Administrative Support Specialist Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Administrative Support Specialist Diploma package online with Studyhub through our online learning platform. The Administrative Support Specialist Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Administrative Support Specialist Diploma course provides complete 360-degree training on Administrative Support Specialist Diploma. You'll get not one, not two, not three, but twenty-five Administrative Support Specialist Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Administrative Support Specialist Diploma courses are yours for as long as you want them once you enrol in this course This Administrative Support Specialist Diploma Bundle consists the following career oriented courses: Course 01: Administrative Management Course 02: Admin Support Assistant Course 03: Minute Taking Executive Training Course 04: Document Control and Workflow Management Course 05: Workplace Confidentiality Course 06: Workplace First Aid Online Training Course Course 07: Workplace Stress Management Course 08: Executive PA Certification: Mastering Administrative Excellence Course 09: Delegation Skills Training Course 10: Managing Online Meetings Course 11: Secretarial Excellence in Legal Environments Course 12: Electronic Document Management: Efficient Data Handling Course 13: Courageous Communication Strategies for Lead Course 14: Dealing With Difficult People - Diploma Course 15: Public Speaking: Presentations like a Boss Course 16: Corporate Risk And Crisis Management Course 17: Conflict Resolution Course 18: Motivational Mentorship: Inspiring Personal and Professional Growth Course 19: Performance Management Course 20: Corporate Relationship Goals for Success Course 21: Report Writing Course 22: Microsoft Excel Complete Course 2019 Course 23: Time Management Course 24: Business Networking Skills Course 25: Decision Making and Critical Thinking Online Course The Administrative Support Specialist Diploma course has been prepared by focusing largely on Administrative Support Specialist Diploma career readiness. It has been designed by our Administrative Support Specialist Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Administrative Support Specialist Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Administrative Support Specialist Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Administrative Support Specialist Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Administrative Support Specialist Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Administrative Support Specialist Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Administrative Support Specialist Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Administrative Support Specialist Diploma lessons One to one assistance from Administrative Support Specialist Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Administrative Support Specialist Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Administrative Support Specialist Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Administrative Support Specialist Diploma certificate and transcript on the next working day Easily learn the Administrative Support Specialist Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Administrative Support Specialist Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Administrative Support Specialist Diploma Requirements To participate in this Administrative Support Specialist Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Administrative Support Specialist Diploma Career path You will be able to kickstart your Administrative Support Specialist Diploma career because this course includes various courses as a bonus. This Administrative Support Specialist Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Administrative Support Specialist Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Recent studies have revealed a pressing need for professionals equipped with robust skills in Project Management, Leadership & Train the Trainer. In a dynamic global landscape, where businesses face multifaceted challenges, proficiency in these areas is paramount for success. With an eye on these trends, our comprehensive Project Management, Leadership & Train the Trainer QLS Endorsed Diploma bundle amalgamates QLS endorsed diplomas and CPD QS accredited courses to empower individuals with the acumen to navigate complex projects, lead teams effectively, and impart knowledge with finesse. The synergy between theoretical depth and practical applicability defines our curriculum. Recent statistics underscore the significance of honing competencies in Project Management, Leadership & Train the Trainer. In a survey conducted among leading organisations, 80% cited a dire need for professionals adept in these domains, highlighting the critical role they play in driving organisational success. Our Project Management, Leadership & Train bundle is meticulously crafted to meet this demand, offering a holistic learning experience that resonates with industry requirements. This Project Management, Leadership & Train bundle equips learners with a robust foundation in Project Management, Leadership & Train the Trainer through a meticulously curated blend of theoretical insights and practical applications. With a focus on QLS endorsed diplomas and CPD QS accredited courses, participants delve into the intricacies of project planning, strategic management, and process improvement. From mastering the art of public speaking to honing critical thinking skills, our Project Management, Leadership & Train bundle caters to diverse learning needs, empowering individuals to thrive in today's competitive landscape. Bundle Include includes: QLS Endorsed Courses: Course 01: Diploma in Train the Trainer Bootcamp at QLS Level 4 Course 02: Diploma in Leadership & Management at QLS Level 5 Course 03: Advanced Diploma in Project Management at QLS Level 7 CPD QS Accredited Courses: Course 04: Project Planning for Everyone Course 05: Scrum Master Training Course Course 06: Strategic Management Course 07: Project Management: How to Build a Project Charter Course 08: RCA: Root Cause Analysis Course 09: Cost Control & Project Scheduling Course 10: Process Improvement: How to Reduce Waste Course 11: Diploma in Lean Process and Six Sigma Take your career to the next level with our Project Management, Leadership & Train bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive Project Management, Leadership & Train bundle, endorsed by the prestigious QLS and accredited by CPD.Project Management, Leadership & Train the Trainer QLS Endorsed Diploma. Learning Outcomes: Gain comprehensive knowledge in Project Management, Leadership & Train the Trainer. Develop essential skills in project planning, strategic management, and process improvement. Master the principles of public speaking and enhance communication skills. Cultivate critical thinking abilities and effective decision-making techniques. Acquire proficiency in leading teams and fostering a culture of innovation. Understand root cause analysis and implement cost control strategies for project success. In this Project Management, Leadership & Train course bundle, participants will delve into the core principles and methodologies of Project Management, Leadership & Train the Trainer. Through a blend of theoretical insights and practical applications, learners will acquire a deep understanding of project planning, execution, and evaluation. They will explore the dynamics of leadership styles, team dynamics, and effective communication strategies essential for guiding teams towards project success. Furthermore, participants will engage with advanced concepts such as strategic management, process improvement, and root cause analysis. They will learn how to identify inefficiencies, mitigate risks, and implement strategies for continuous improvement within project frameworks. Through hands-on exercises and case studies, learners will develop the critical thinking skills necessary to navigate complex challenges and make informed decisions in diverse professional settings. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Project Management, Leadership & Train course is ideal for: Professionals seeking to enhance their expertise in Project Management, Leadership & Train the Trainer. Individuals aspiring to advance their careers in managerial roles. Entrepreneurs aiming to cultivate leadership skills for business growth. Educators and trainers looking to refine their training techniques. Graduates seeking to augment their employability in competitive job markets. Anyone interested in personal and professional development in Project Management, Leadership & Train the Trainer. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of the Project Management, Leadership & Train courses, you will be able to: Project Manager Team Leader Training Manager Operations Manager Business Development Manager Strategic Planner Entrepreneur Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Close more deals! Learn how to craft captivating stories that resonate with customers and boost sales. This course explores storytelling techniques to take your sales skills to the next level. Enrol now!

Description: The world of Business and Sales communication has endless possibilities. This is certainly one field that is ever stimulating and never stagnant! This is an intensive program, specifically targeting the skills necessary to thrive in a fast-paced environment. The goal of this course is to ensure that you become a seasoned sales & marketing professional that knows what it takes to succeed in a business. The Business and Sales communication program prepares you for a rewarding career in the sales, marketing or advertising & promotions components of business. Skills in sales are becoming increasingly valuable in the growing global marketplace. All modern managers need to ensure communication is effective; communication might be face-to-face or through social media but it must be effective. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business and Sales Communication Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business and Sales Communication Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Module: 02 Key Communication Components 00:15:00 The Building Blocks 01:00:00 Your Communications Plan 01:00:00 The Five C's of a Successful Message 00:30:00 Communication Strategies 00:15:00 Sharing Information Through Media Releases 00:30:00 Communicating Online 00:15:00 Using Stories to Communicate 00:15:00 Polishers and Time Savers 00:30:00 Enhancing Your Results 00:30:00 Maintaining Your Message in Crisis 00:15:00 Module: 03 Communication Basics 00:30:00 The Importance Of Self Esteem 00:30:00 Oral Communication Strategies 00:30:00 Written Communication Techniques 00:30:00 The Importance Of Body Language 00:30:00 Public Speaking Tips 00:30:00 How Bad Communication Damages Your Business 00:30:00 Mock Exam Mock Exam- Business and Sales Communication Diploma 00:20:00 Final Exam Final Exam- Business and Sales Communication Diploma 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview With the ever-increasing demand for Reservations Agent in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Reservations Agent may be. Learning about Reservations Agent or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Reservations Agent . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Reservations Agent is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Reservations Agent course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Reservations Agent course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Reservations Agent course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Reservations Agent , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Reservations Agent , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Reservations Agent , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Reservations Agent course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 Introduction to the Travel Industry Introduction to the Travel Industry 00:00 Module 2 Customer Service Skills Customer Service Skills 00:00 Module 3 Marketing and Sales Techniques Marketing and Sales Techniques 00:00 Module 4 Financial Management and Legal and Ethical Considerations Financial Management and Legal and Ethical Considerations 00:00 Module 5 Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 Relationship Building Relationship Building 00:00 Module 8 Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00