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26351 Courses in Leicester delivered Online

Cisco Securing Cisco Networks with Open Source Snort v2.1 (SSFSNORT)

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for This course is for technical professionals who need to know how to deploy open source intrusion detection systems (IDS) and intrusion prevention systems (IPS), and how to write Snort rules. Security administrators Security consultants Network administrators System engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe Snort technology and identify resources available for maintaining a Snort deployment Install Snort on a Linux-based operating system Describe the Snort operation modes and their command-line options Describe the Snort intrusion detection output options Download and deploy a new rule set to Snort Describe and configure the snort.conf file Configure Snort for inline operation and configure the inline-only features Describe the Snort basic rule syntax and usage Describe how traffic is processed by the Snort engine Describe several advanced rule options used by Snort Describe OpenAppID features and functionality Describe how to monitor Snort performance and how to tune rules The Securing Cisco Networks with Open Source Snort (SSFSNORT) v2.1 course shows you how to deploy a network intrusion detection system based on Snort. You?ll learn how to install, configure, operate, and manage a Snort system, rules writing with an overview of basic options, advanced rules writing, how to configure Pulled Pork, and how to use OpenAppID to provide protection of your network from malware. You will learn techniques of tuning and performance monitoring, traffic flow through Snort rules, and more Course outline Introduction to Snort Technology Snort Installation Snort Operation Snort Intrusion Detection Output Rule Management Snort Configuration Inline Operation and Configuration Snort Rule Syntax and Usage Traffic Flow Through Snort Rules Advanced Rule Options OpenAppID Detection Tuning Snort Additional course details: Nexus Humans Cisco Securing Cisco Networks with Open Source Snort v2.1 (SSFSNORT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Securing Cisco Networks with Open Source Snort v2.1 (SSFSNORT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Cisco Securing Cisco Networks with Open Source Snort v2.1 (SSFSNORT)
Delivered OnlineFlexible Dates
Price on Enquiry

Red Hat JBoss Application Administration I (AD248)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is intended for System administrators who are either new to JBoss or have experience with JBoss Enterprise Application Platform 5. Base experience with system administration on Microsoft Windows, UNIX, or Linux© operating systems. Understanding of hardware and networking. Note: No prior knowledge of Java, scripting, or JBoss Developer Studio is required. Overview Upon successful completion of this course, students will be able to take the Red Hat Certified JBoss Administration (RHCJA) Exam. In this course, you'll discover the best practices for installing and configuring Red Hat© JBoss© Enterprise Application Platform (JBoss EAP) 7. Through hands-on labs, you'll learn the essential, real-world tasks that you need to know as a system administrator to effectively deploy and manage applications on JBoss EAP. This course will help prepare you to take the Red Hat Certified Specialist in Enterprise Application Server Administration exam. 1 - OVERVIEW OF JBOSS ENTERPRISE APPLICATION PLATFORM Learn the concepts and terminology of JBoss© Enterprise Application Platform 6, and install and run a JBoss Enterprise Application Platform instance. 2 - CONFIGURE JBOSS ENTERPRISE APPLICATION PLATFORM IN STANDALONE MODE Understand the directory structure of standalone mode and the standalone.xml configuration file, and deploy an application onto a standalone server. 3 - CONFIGURE JBOSS ENTERPRISE APPLICATION PLATFORM IN DOMAIN MODE Set up a domain, including a domain controller managing multiple host controllers. Also learn how to deploy an application onto a domain. 4 - CONFIGURE SERVERS Define a server group on a host, add servers to a server group, and deploy an application to a server group. 5 - USE THE CLI TOOL Learn how the command-line Interface tool can be used to script administrative tasks. 6 - THE DATASOURCE SUBSYSTEM Understand database connection pools in JBoss Enterprise Application Platform and how to configure the datasource subsystem. Learn how to deploy a Java? Database Connectivity (JDBC) driver and define a datasource. 7 - THE LOGGING SUBSYSTEM Configure the logging subsystem, including configuring the built-in handlers and loggers. 8 - THE MESSAGING SUBSYSTEM Understand JMS and HornetQ, including how to define and configure connection factories and destinations (topics and queues). 9 - THE SECURITY SUBSYSTEM Configure the security subsystem, including securing the management interfaces, securing an application, and securing a JMS destination. Also learn how to define an Lightweight Directory Access Protocol (LDAP) and database security realm. 10 - JVM CONFIGURATION Configure the JVM for both standalone and domain modes. 11 - MIGRATING APPLICATIONS TO JBOSS ENTERPRISE APPLICATION PLATFORM 6 Understand classpath and module dependencies, JPA issues, updating security settings, and other tips on how to migrate an application to JBoss Enterprise Application Platform 6. 12 - THE WEB SUBSYSTEM Configure the HTTP and HTTPS Connectors, set up an SSL connection, and configure an AJP Connector. 13 - INTRODUCTION TO CLUSTERING Set up JBoss Enterprise Application Platform 6 in a cluster in both standalone and domain mode.

Red Hat JBoss Application Administration I (AD248)
Delivered OnlineFlexible Dates
Price on Enquiry

M10961 Automating Administration with Windows PowerShell

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is intended for IT Professionals who are already experienced in general Windows Server and Windows Client administration, and who want to learn more about using Windows PowerShell for administration. No prior experience with any version of Windows PowerShell, or any scripting language, is assumed. This course is also suitable for IT Professionals already experienced in server administration, including Exchange Server, SharePoint Server, SQL Server, System Center, and others. Overview After completing this course, students will be able to: Describe the functionality of Windows PowerShell and use it to run and find basic commands. Identify and run cmdlets for server administration. Work with Windows PowerShell pipeline. Describe the techniques Windows PowerShell pipeline uses. Use PSProviders and PSDrives to work with other forms of storage. Query system information by using WMI and CIM. Work with variables, arrays, and hash tables. Write basic scripts in Windows PowerShell. Write advanced scripts in Windows PowerShell. Administer remote computers. Use background jobs and scheduled jobs. Use advanced Windows PowerShell techniques. This course provides students with the fundamental knowledge and skills to use Windows PowerShell for administering and automating administration of Windows based servers. Getting Started with Windows PowerShell Overview and Background Understanding command syntax Finding commands Lab : Configuring Windows PowerShell Lab : Finding and Running Basic Commands Cmdlets for administration Active Directory administration cmdlets Network configuration cmdlets Other server administration cmdlets Lab : Windows Administration Working with the Windows PowerShell pipeline Understanding the Pipeline Selecting, Sorting, and Measuring Objects Filtering Objects Out of the Pipeline Enumerating Objects in the Pipeline Sending pipeline data as output Lab : Using the Pipeline Lab : Filtering Objects Lab : Enumerating Objects Lab : Sending output to a file Understanding How the Pipeline Works Passing the pipeline data Advanced considerations for pipeline data Lab : Working with Pipeline Parameter Binding Using PSProviders and PSDrives Using PSProviders Using PSDrives Lab : Using PSProviders and PSDrives Querying Management Information by Using WMI and CIM Understanding WMI and CIM Querying Data with WMI and CIM Making changes with WMI/CIM Lab : Working with WMI and CIM Working with variables, arrays, and hash tables Using variables Manipulating variables Manipulating arrays and hash tables Lab : Working with variables Basic scripting Introduction to scripting Scripting constructs Importing data from files Lab : Basic scripting Advanced scripting Accepting user input Overview of script documentation Troubleshooting and error handling Functions and modules Lab : Accepting data from users Lab : Implementing functions and modules Administering Remote Computers Using basic Windows PowerShell remoting Using advanced Windows PowerShell remoting techniques Using PSSessions Lab : Using basic remoting Lab : Using PSSessions Using Background Jobs and Scheduled Jobs Using Background Jobs Using Scheduled Jobs Lab : Using Background Jobs and Scheduled Jobs Using advanced Windows PowerShell techniques Creating profile scripts Using advanced techniques Lab : Practicing advanced techniques Lab : Practicing script development (optional)

M10961 Automating Administration with Windows PowerShell
Delivered OnlineFlexible Dates
Price on Enquiry

BC400 SAP ABAP Workbench Foundations

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is primarily for Developers, Developer Consultants, Help Desk/COE Support, and Program/Project Managers. Overview Learn the fundamental concepts of the ABAP programming languageEfficiently use the ABAP Workbench toolsCreate simple application programs with user dialogs (list, selection screen, screens, Web Dynpro) and database dialogs (reading from the database) In this course, students gain knowledge of the fundamental concepts of ABAP and learn how to comfortably and efficiently work with the ABAP Workbench tools in order to undertake custom developments with confidence. Flow of an ABAP Program Describing the Processing of ABAP Programs ABAP Workbench Introduction Introducing the ABAP Development Environment Organizing ABAP Developments Developing Programs Finalizing Development Basic ABAP Language Elements Defining Elementary Data Objects Using Basic ABAP Statements Working with the ABAP Debugger Modularization Introducing Modularization Modularizing Using Subroutines Modularizing Using Function Modules Implementing Function Modules Modularizing Using BAPIs Modularizing Using Global Classes Implementing Simple Global Classes and Static Methods Modularizing Using Local Classes Complex Data Objects Working with Structures Working with Internal Tables Data Modeling and Data Retrieval Modeling Data Reading Single Database Records Reading Multiple Database Records Handling Other Aspects of Database Access Working with Authorization Checks Classic ABAP Report Implementing ABAP Lists Implementing Selection Screens Implementing Events of ABAP Reports Screen Creating Screens Creating Input/Output Fields Implementing Data Transport SAP List Viewer Using the SAP List Viewer Web Dynpro ABAP Describing Web Dynpro ABAP Implementing Navigation in Web Dynpro Implementing Data Transport in Web Dynpro Program Analysis Tools Using the Code Inspector ABAP Development Tools for SAP NetWeaver Describing ABAP Development Tools for SAP NetWeaver Creating an ABAP Project in Eclipse SAP Standard Software Adjustments Adjusting the SAP Standard Software Additional course details: Nexus Humans BC400 SAP ABAP Workbench Foundations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BC400 SAP ABAP Workbench Foundations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

BC400 SAP ABAP Workbench Foundations
Delivered OnlineFlexible Dates
Price on Enquiry

SAP Real-time Replication with SAP LT Replication Server (SLT100)

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for Technology Consultant System Administrator Application Consultant Overview This course will prepare you to: Set up SLT configurations, replicate data into different targets (such as SAP HANA, SAP BW or Central Finance) and monitor the data replication. In this course, you will learn how to use the trigger based real time data replication technology of the SAP LT Replication Server (SLT). SAP Landscape Replication Server Overview Explaining Positioning and Key Concepts Identifying Use Cases Understanding SLT as Part of the DMIS Product Family SAP Landscape Transformation Server Introduction Understanding the Architectural Concept Explaining the Landscape Strategy and Sizing Aspects Outlining the SLT Installation Procedure Replication to SAP HANA Setting Up Data Replication Executing Data Replication Understanding Advanced Replication Settings Outlining Operations and Monitoring Describing SLT Handling in Special Cases Replication to SAP BW Providing a Scenario Overview Explaining Open Data Provisioning (ODP) Describing Table-Based Replication Comparing Table-Based Replication and ODP Replication to SAP Data Services Explaining SAP Data Services and Architecture Describing the Setup of Replication to SAP Data Services Replication to ABAP Systems Describing the Architecture for Replication into an ABAP System Outlining the Setup for Replication into an ABAP System Replication to Non-SAP Databases Describing the Architecture for Replication to Non-SAP Databases Understanding the Setup of ABAP to Non-ABAP Replication Replication to Central Finance Describing the Architecture for Replication to Central Finance Understanding the Setup and Configuration of Replication to Central Finance SAP Landscape Transformation Replication Server Summary Providing a Summary of the SAP Landscape Transformation Replication Server SAP Landscape Transformation Replication Server 3.0 and Recent Updates Outlining SAP Landscape Transformation Replication Server 3 Updates Additional course details: Nexus Humans SAP Real-time Replication with SAP LT Replication Server (SLT100) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SAP Real-time Replication with SAP LT Replication Server (SLT100) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

SAP Real-time Replication with SAP LT Replication Server (SLT100)
Delivered OnlineFlexible Dates
Price on Enquiry

10961 Automating Administration with Windows PowerShell

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is intended for IT Professionals who are already experienced in general Windows Server and Windows Client administration, and who want to learn more about using Windows PowerShell for administration. No prior experience with any version of Windows PowerShell, or any scripting language, is assumed. This course is also suitable for IT Professionals already experienced in server administration, including Exchange Server, SharePoint Server, SQL Server, System Center, and others. Overview After completing this course, students will be able to:Describe the functionality of Windows PowerShell and use it to run and find basic commands.Identify and run cmdlets for server administration.Work with Windows PowerShell pipeline.Describe the techniques Windows PowerShell pipeline uses.Use PSProviders and PSDrives to work with other forms of storage.Query system information by using WMI and CIM.Work with variables, arrays, and hash tables.Write basic scripts in Windows PowerShell.Write advanced scripts in Windows PowerShell.Administer remote computers.Use background jobs and scheduled jobs.Use advanced Windows PowerShell techniques. This course provides students with the fundamental knowledge and skills to use Windows PowerShell for administering and automating administration of Windows based servers. Getting Started with Windows PowerShell Overview and Background Understanding command syntax Finding commands Lab : Configuring Windows PowerShell Lab : Finding and Running Basic Commands Cmdlets for administration Active Directory administration cmdlets Network configuration cmdlets Other server administration cmdlets Lab : Windows Administration Working with the Windows PowerShell pipeline Understanding the Pipeline Selecting, Sorting, and Measuring Objects Filtering Objects Out of the Pipeline Enumerating Objects in the Pipeline Sending pipeline data as output Lab : Using the Pipeline Lab : Filtering Objects Lab : Enumerating Objects Lab : Sending output to a file Understanding How the Pipeline Works Passing the pipeline data Advanced considerations for pipeline data Lab : Working with Pipeline Parameter Binding Using PSProviders and PSDrives Using PSProviders Using PSDrives Lab : Using PSProviders and PSDrives Querying Management Information by Using WMI and CIM Understanding WMI and CIM Querying Data with WMI and CIM Making changes with WMI/CIM Lab : Working with WMI and CIM Working with variables, arrays, and hash tables Using variables Manipulating variables Manipulating arrays and hash tables Lab : Working with variables Basic scripting Introduction to scripting Scripting constructs Importing data from files Lab : Basic scripting Advanced scripting Accepting user input Overview of script documentation Troubleshooting and error handling Functions and modules Lab : Accepting data from users Lab : Implementing functions and modules Administering Remote Computers Using basic Windows PowerShell remoting Using advanced Windows PowerShell remoting techniques Using PSSessions Lab : Using basic remoting Lab : Using PSSessions Using Background Jobs and Scheduled Jobs Using Background Jobs Using Scheduled Jobs Lab : Using Background Jobs and Scheduled Jobs Using advanced Windows PowerShell techniques Creating profile scripts Using advanced techniques Lab : Practicing advanced techniques Lab : Practicing script development (optional)

10961 Automating Administration with Windows PowerShell
Delivered OnlineFlexible Dates
Price on Enquiry

Oracle Solaris 11 System Administration

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for The course provides an intensive hands-on experience for key system administration tasks with the goal of making the system administrator job-ready. Overview Administer the Oracle Solaris 11 Host on an Existing Network Administer Oracle Solaris Zones Control Access to Systems and Files Install Oracle Solaris 11 Operating System Administer User Accounts Administer System Processes and Schedule System Tasks Manage Data by Using ZFS Manage Boot and Shutdown of a System Administer Services by Using SMF Administer Software Packages by Using IPS and Manage Boot Environments Describe the use of IPS in packaging the Oracle Solaris OS Manage boot environments Updating the OS by using IPS The Oracle Solaris 11 System Administration training covers the full range of introductory system administration tasks on Oracle Solaris 11.3 OS. The topics covered range from installing the operating system on a single system, to monitoring and basic troubleshooting. The Oracle Solaris 11 System Administration course is designed to provide new system administrators, as well as enterprise system administrators who are new to the Oracle Solaris 11 Operating System, with the skills they need to perform their job tasks successfully and efficiently. Installing Oracle Solaris 11 Operating System Introduction to Oracle Solaris 11 OS Planning for Oracle Solaris 11 OS installation Installing Oracle Solaris 11 OS by Using the Live Media Installer Installing Oracle Solaris 11 OS Using the Text Installer Verifying the OS Installation Managing Boot and Shutdown of Systems Analyze the boot design and boot process Boot a SPARC-based system Boot an x86-based system Shut down a system Administering Services by Using SMF Describing SMF and its components Administering SMF Services Administering Software Packages by Using IPS and Managing Boot Environments Describing IPS, its components, and interfaces Configuring an IPS Client to Access the Local IPS Repository Managing Package Publishers Managing Software Packages Managing Signed Packages and Package Properties Describe the use of IPS in packaging the Oracle Solaris OS Manage boot environments Updating the OS by using IPS Managing Data by Using ZFS Introducing ZFS Administering ZFS Storage Pools Administering ZFS File Systems Administering ZFS Properties Administering ZFS Snapshots and Clones Administering the Network Reviewing Networking Fundamentals Administering Datalink Configuration Administering a Network Interface Administering Profile-Based Network Configuration Configuring a Virtual Network Verifying the Network Operations Managing Resources on the Virtual Network Administering Oracle Solaris Zones Introducing Oracle Solaris Zones Configuring an Oracle Solaris Zone Determining an Oracle Solaris Zone Configuration Controlling Access to Systems and Files Controlling Access to Systems Controlling Access to Files Securing Access to Remote Host Administering User Accounts Getting Started with the User Administration Setting Up User Accounts Maintaining User Accounts Configuring User Disk Quotas Managing System Processes and System Tasks Managing System Processes Scheduling System Administration Tasks

Oracle Solaris 11 System Administration
Delivered OnlineFlexible Dates
Price on Enquiry

HVAC (Heat, Ventilation & Air Conditioning) Technician & Operator Training

By Compete High

🔥 Ready to launch your career in HVAC (Heat, Ventilation & Air Conditioning)? Learn how to install, maintain, and troubleshoot HVAC systems with our expert-led online training! 🎓

HVAC (Heat, Ventilation & Air Conditioning) Technician & Operator Training
Delivered Online On Demand1 hour
£4.99

Telephone Sales - outbound (In-House)

By The In House Training Company

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

Telephone Sales - outbound (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Reception perfection (In-House)

By The In House Training Company

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Reception perfection (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry