18596 Courses in Leicester delivered Online

Are you ready to make a transformative impact in the field of education? Enhance your expertise and lead the way in supporting students with special educational needs by enrolling in our comprehensive SENCO course. Designed for educators, aspiring leaders, and educational administrators, this course equips you with the knowledge, skills, and strategies to excel as a Special Educational Needs Coordinator (SENCO). Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Special Educational Needs Coordination (SENCO) course, learners will gain a deep understanding of their role in supporting students with special educational needs (SEN). They will learn how to effectively lead and manage SEN administration within a school setting. The curriculum focuses on developing skills in policy implementation and practical application, ensuring inclusivity and equal opportunities for all students. Participants will explore strategies for collaborating with external professionals and enhancing teamwork within the school community. Emphasis is placed on supporting teaching and learning processes tailored to SEN students, fostering positive relationships with pupils and parents, and addressing challenges and opportunities in SEN education. Overall, the course equips learners with comprehensive knowledge and practical skills to fulfill the demanding responsibilities of a SENCO, promoting an inclusive educational environment where every student can thrive. Course Curriculum Module 01: Introduction to SEN Co-ordination Module 02: Roles within Whole School SEN Co-ordination Module 03: Leading and Managing SEND Administration Module 04: The SENCO and the Senior Leadership Team Module 05: The SENCO Role in Policy and Practice Module 06: Working with Professionals beyond the School Module 07: Developing Inclusive Practice and the Future SENCO Role Module 08: Supporting Teaching and Learning Module 09: Developing Relationships with Pupils and Parents Module 10: Challenges and Opportunities Learning Outcomes: Understand SEN co-ordination fundamentals for effective school management. Identify key roles within the school framework for SEN support. Manage and lead administrative tasks related to Special Educational Needs. Collaborate effectively with school leadership to support SEN initiatives. Implement SEN policies into practice to enhance educational outcomes. Foster inclusive practices and anticipate future roles in SEN co-ordination. CPD 10 CPD hours / points Accredited by CPD Quality Standards Special Educational Needs Coordination - SENCO 1:51:59 1: Module 01: Introduction to SEN Co-ordination 08:21 2: Module 02: Roles within Whole School SEN Co-ordination 07:35 3: Module 03: Leading and Managing SEND Administration 11:45 4: Module 04: The SENCO and the Senior Leadership Team 08:17 5: Module 05: The SENCO Role in Policy and Practice 06:14 6: Module 06: Working with Professionals beyond the School 17:06 7: Module 07: Developing Inclusive Practice and the Future SENCO Role 08:22 8: Module 08: Supporting Teaching and Learning 15:13 9: Module 09: Developing Relationships with Pupils and Parents 12:10 10: Module 10: Challenges and Opportunities 08:28 11: CPD Certificate - Free 08:28 Who is this course for? Educators aspiring to lead in Special Educational Needs. Teachers seeking to enhance SEN policy implementation skills. Professionals aiming to develop inclusive teaching practices. Individuals interested in supporting SEN pupils and collaborating with parents. School leaders looking to strengthen SEN management within their institution. Career path Special Educational Needs Coordinator (SENCO) Inclusion Manager Learning Support Coordinator SEN Advisor Educational Consultant SEN Policy Developer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Transport Manager Training course is pivotal in today's interconnected world, offering a comprehensive understanding of Transport Management. In an era where efficient logistics is vital for businesses, mastering Transport Manager skills ensures smooth operations and compliance with regulations. With modules covering diverse aspects like Transport Management Systems, legal frameworks, and safety protocols, this course equips individuals with the expertise needed to navigate complex transportation networks. In the UK, where the demand for skilled Transport Managers is burgeoning, certification significantly enhances employability. On average, Transport Managers in the UK earn between £30,000 to £50,000 per annum, reflecting the lucrative opportunities awaiting qualified professionals. Moreover, with the sector witnessing a steady growth rate of 3.5% annually, learning Transport Management ensures sustainable career prospects. As businesses increasingly rely on efficient supply chains, the importance of Transport Managers continues to rise, making this course indispensable for aspiring professionals seeking to thrive in the dynamic logistics industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Transport Management Module 02: Transport Management Systems (TMS) Module 03: Transportation Management Strategy Module 04: Road Freight Transport Laws and Permits Module 05: Rail and Transport Management Module 06: Transport Management for Ports and Inland Waters Module 07: Transport Management for Airlines Module 08: Trends, Challenges and Best Practice in Transport Management Module 09: Transport Management and Health and Safety Learning Outcomes: Understand fundamentals of transport management strategies for diverse industries. Implement efficient transport management systems to streamline operations effectively. Navigate legal requirements and permits governing road freight transport. Develop strategies for rail, port, and air transport management. Analyze trends, challenges, and best practices in transport management. Prioritize health and safety protocols within transport management frameworks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Transport Manager Training 2:36:54 1: Module 01: Introduction to Transport Management Preview 11:48 2: Module 02: Transport Management Systems (TMS) 13:26 3: Module 03: Transportation Management Strategy 23:37 4: Module 04: Road Freight Transport Laws and Permits 17:02 5: Module 05: Rail and Transport Management 18:39 6: Module 06: Transport Management for Ports and Inland Waters 21:44 7: Module 07: Transport Management for Airlines 16:06 8: Module 08: Trends, Challenges and Best Practice in Transport Management 13:33 9: Module 09: Transport Management and Health and Safety 19:59 10: CPD Certificate - Free 01:00 Who is this course for? This Transport Manager Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Transport Manager Training. Moreover, this course is ideal for: Aspiring transport managers seeking comprehensive industry knowledge. Professionals in logistics aiming to enhance career prospects. Managers in transportation industries desiring advanced strategic insights. Individuals transitioning to transport management roles from related fields. Entrepreneurs venturing into transport and logistics businesses. Requirements There are no requirements needed to enrol into this Transport Manager Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Transport Manager Training course. Career path After finishing this Transport Manager Training course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Transport Manager Training are: Transport Manager - £30K to 45K/year Logistics Coordinator - £25K to 35K/year Fleet Operations Manager - £35K to 50K/year Transportation Planner - £28K to 40K/year Aviation Operations Specialist - £25K to 40K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Take our course "Criminal Psychology: Criminal Intelligence Analysis" to learn the mysteries of criminal behaviour. Explore research methodologies, dive into the principles of intelligence analysis, and learn about criminal psychology. Learn how the criminal justice systems in Wales and England operate, develop your abilities as a criminal intelligence analyst, and make use of cutting-edge technology. With this extensive course, you will gain the information and skills necessary to succeed in the field of criminal intelligence, covering everything from intelligence-led policing to decision-making and counterterrorism. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Students in this course will learn how to analyse crime data and gain an understanding of criminal behaviour through Criminal Intelligence Analysis. They will learn research methods and techniques to study crimes effectively. Students will explore criminal psychology and gain insights into how criminals think and behave. The course covers the workings of the criminal justice system in England and Wales, focusing on laws and procedures. Learners will develop essential skills and competencies needed for a career in criminal intelligence analysis, such as critical thinking and decision-making. They will also learn to use modern technology and tools to analyse crime data. The course includes training in intelligence-led policing, where students will learn to use intelligence to guide police strategies. Additionally, there is a focus on counterterrorism, teaching students how to use intelligence analysis to prevent terrorist activities. Overall, students will be equipped with the knowledge and skills to work effectively in criminal intelligence and law enforcement. Course Curriculum: Module 01: Introduction to Intelligence Analysis Module 02: Research Methods in Crime Analysis Module 03: Understanding Criminal Psychology Module 04: The Criminal Justice System in England and Wales Module 05: Criminal Intelligence Analysis Module 06: Criminal Intelligence Analyst - Skills and Competencies Module 07: Technology in Criminal Intelligence Analysis Module 08: Intelligence-Led Policing Module 09: Decision Making in Criminal Intelligence Analysis Module 10: Counterterrorism and Criminal Intelligence Analysis Learning Outcomes: Understand principles of intelligence analysis in crime contexts. Apply research methods to crime analysis tasks effectively. Analyse criminal psychology theories and their applications. Comprehend the criminal justice system in England and Wales. Develop skills for effective criminal intelligence analysis. Utilise technology for enhanced criminal intelligence analysis. CPD 10 CPD hours / points Accredited by CPD Quality Standards Criminal Psychology : Criminal Intelligence Analysis 2:08:16 1: Module 01: Introduction to Intelligence Analysis 11:59 2: Module 02: Research Methods in Crime Analysis 15:48 3: Module 03: Understanding Criminal Psychology 21:32 4: Module 04: The Criminal Justice System in England and Wales 11:19 5: Module 05: Criminal Intelligence Analysis 12:38 6: Module 06: Criminal Intelligence Analyst - Skills and Competencies 09:09 7: Module 07: Technology in Criminal Intelligence Analysis 11:10 8: Module 08: Intelligence-Led Policing 11:24 9: Module 09: Decision Making in Criminal Intelligence Analysis 10:06 10: Module 10: Counterterrorism and Criminal Intelligence Analysis 12:11 11: CPD Certificate - Free 01:00 Who is this course for? Individuals interested in criminal intelligence analysis. Those pursuing careers in law enforcement. Professionals in the criminal justice system. Students studying criminology or related fields. Individuals aiming to enhance analytical skills in crime contexts. Career path Criminal Intelligence Analyst Crime Analyst Intelligence Officer Counterterrorism Analyst Police Detective Security Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to take your career in health and social care to the next level? Our comprehensive Health and Safety Executive Training course is designed to provide you with the knowledge, skills, and confidence to excel in your role as a health and social care professional. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Health and Safety Executive Training course provides comprehensive education for those in the health and social care sector. Learners will understand the basics of health and social care, including key principles and policies. They will improve their communication skills, learn to promote equality and diversity, and understand their rights and responsibilities in the workplace. The course also covers safeguarding vulnerable individuals and the roles and duties of a caregiver and healthcare professional. Students will gain knowledge about health and safety responsibilities and risk management strategies. Additionally, the course addresses the legal and ethical standards required in practice, ensuring that learners are well-versed in professional and ethical conduct. Overall, this training equips individuals with the necessary skills and knowledge to provide high-quality care while maintaining safety and ethical standards. Course Curriculum Module 01: Introduction to Health and Social Care Module 02: Important Principles and Policies in Health and Social Care Work Module 03: Communication and its Relevance Module 04: Promoting Equality, Diversity and Rights Module 05: Rights and Responsibilities as a Health and Social Care Worker Module 06: Safeguarding Vulnerable Individuals Module 07: Role as a Caregiver and Healthcare Professional Module 08: Health and Safety Responsibilities Module 09: Risk Management in Health and Social Care Module 10: Legal, Standards and Professional Aspects of Ethical Practice Part - 1 Module 11: Legal, Standards and Professional Aspects of Ethical Practice Part - 2 Learning Outcomes: Understand the fundamentals of health and social care practices. Comprehend essential principles and policies in health and social care. Master effective communication techniques in care settings. Promote equality, diversity, and rights in health and social care. Safeguard vulnerable individuals through best practices. Manage health and safety responsibilities efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Health and Safety Executive Training 3:53:14 1: Module 01: Introduction to Health and Social Care 09:53 2: Module 02: Important Principles and Policies in Health and Social Care Work 11:33 3: Module 03: Communication and its Relevance 22:34 4: Module 04: Promoting Equality, Diversity and Rights 25:57 5: Module 05: Rights and Responsibilities as a Health and Social Care Worker 21:55 6: Module 06: Safeguarding Vulnerable Individuals 25:08 7: Module 07: Role as a Caregiver and Healthcare Professional 13:59 8: Module 08: Health and Safety Responsibilities 26:45 9: Module 09: Risk Management in Health and Social Care 19:17 10: Module 10: Ethical Practice: Legal and Standards (Part 1) 27:40 11: Module 11: Ethical Practice: Legal and Standards (Part 2) 27:33 12: CPD Certificate - Free 01:00 Who is this course for? Aspiring health and social care workers Caregivers seeking comprehensive training Healthcare professionals aiming for advanced knowledge Individuals interested in safeguarding practices People passionate about equality and diversity Career path Health and Social Care Worker Safeguarding Officer Caregiver Healthcare Assistant Risk Management Officer Equality and Diversity Advisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Accelerate your career in the UK's booming Car Mechanic and Repair industry. With over 5,000 annual job vacancies and a growing demand for skilled professionals, this sector presents promising prospects. The average salary ranges from £25,000 to £32,000, with potential for even greater earnings. Get behind the wheel of your future with our Car Mechanic and Repair Training Course. This expertly designed programme turns a regular job into a high-paying career by honing your mechanical skills and industry knowledge. With us, you're not just gaining skills, you're stepping into an in-demand career with countless opportunities. Drive towards your successful future today. Your journey to prosperity begins here. Our Car Mechanic and Repair course starts with the basics of Car Mechanic and Repair and gradually progresses towards advanced topics. Therefore, each lesson of this Car Mechanic and Repair course is intuitive and easy to understand. Why would you choose the course from Compliance Central: Lifetime access to courses materials Full tutor support is available from Monday to Friday with the course Learn skills at your own pace from the comfort of your home Gain a complete understanding of course Accessible, informative learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the bundle Study in your own time through your computer, tablet or mobile device Car Mechanic and Repair Curriculum Breakdown of the Car Mechanic and Repair Course Module 01: Introduction to Safety and Maintenance Module 02: General Maintenance Module 03: Dashboard Indicator Lights Module 04: Tyres Module 05: The Internal Combustion Engine Module 06: The Cooling System Module 07: The Fuel System Module 08: The Electrical System Module 09: The Drive Train Module 10: Brakes Module 11: Buying a Car Curriculum Breakdown of the Motorbike Maintenance Course Module 01: Introduction to Motorbike Maintenance Module 02: Basics of Engine Module 03: Engine Cooling and Lubrication Module 04: Ignition Module 05: Suspension Module 06: Intake, Fuel, Clutch and Exhaust Systems Module 07: Electrical Maintenance Module 08: Wheels, Tires and Brakes Maintenance Module 09: Transmission, Frame and Steering Module 10: Cleaning, Setting Up and Storage Module 11: Troubleshooting CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Car Mechanic and Repair course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Car Mechanic and Repair. It is also great for professionals who are already working in Car Mechanic and Repair and want to get promoted at work. Requirements To enrol in this Car Mechanic and Repair course, all you need is a basic understanding of the English Language and an internet connection. Career path The Car Mechanic and Repair course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Car Mechanic and Repair. Auto Mechanic - £25-35k/year. Service Technician - £20-30k/year. Vehicle Diagnostic Specialist - £30-45k/year. Automotive Service Manager - £35-50k/year. Master Mechanic - £40-55k/year. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Picture yourself stepping into the vibrant world of healthcare, where every interaction counts, every decision impacts lives, and every day brings new challenges and triumphs. Our comprehensive diploma equips you with the knowledge and insight to thrive in the dynamic realm of pharmacy. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Delve into the rich tapestry of pharmacy's evolution, understanding its roots and the pivotal role it plays in modern healthcare. Explore the intricacies of teamwork, honing your ability to collaborate seamlessly within a diverse and driven pharmacy team. Uncover the art of training and coaching, mastering the skills to elevate yourself and others to excellence. As you immerse yourself in the standards upheld by pharmacy professionals, you'll discover the profound impact of ethical practice and responsibility. Embrace the essence of pharmacy practice, from clinical skills to the nuanced art of prescribing. Learn to navigate the complexities of medication supply with precision and care, ensuring every patient receives the support they need. Prepare to be the first line of defence, equipped to respond to symptoms with compassion and expertise. Embark on a journey that transcends mere education - join us and become a vital pillar in the healthcare landscape, where your dedication and knowledge make a tangible difference in countless lives. Course Curriculum Module 01: Introduction to Pharmacy Module 02: History and Development of Pharmacy Module 03: The Pharmacy Team Module 04: Training of the Pharmacy Team Module 05: Coaching and Evaluation of the Pharmacy Team Module 06: Standards for Pharmacy Professionals Module 07: Guidance to Support the Standards for Pharmacy Professionals Module 08: The Rights and Responsibilities of Pharmacy Professionals Module 09: Pharmacy Practice Module 10: Clinical Pharmacy Skills Module 11: Offering Enhanced Services Module 12: Prescribing Module 13: Supplying Medication Module 14: Responding to Symptoms Learning Outcomes: Understand pharmacy history, development, and professional standards. Demonstrate effective teamwork and communication within a pharmacy setting. Implement training, coaching, and evaluation strategies for pharmacy teams. Adhere to legal and ethical responsibilities in pharmacy practice. Develop clinical pharmacy skills and offer enhanced services to patients. Respond appropriately to symptoms and prescribe medication within guidelines. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 5 Diploma on Pharmacy Assistant 6:33:25 1: Module 01: Introduction to Pharmacy 12:25 2: Module 02: History and Development of Pharmacy 16:22 3: Module 03: The Pharmacy Team 13:26 4: Module 04: Training of the Pharmacy Team 27:00 5: Module 05: Coaching and Evaluation of the Pharmacy Team 08:51 6: Module 06: Standards for Pharmacy Professionals 17:57 7: Module 07: Guidance to Support the Standards for Pharmacy Professionals 59:15 8: Module 08: The Rights and Responsibilities of Pharmacy Professionals 37:30 9: Module 09: Pharmacy Practice 31:20 10: Module 10: Clinical Pharmacy Skills 51:30 11: Module 11: Offering Enhanced Services 38:19 12: Module 12: Prescribing 31:43 13: Module 13: Supplying Medication 24:30 14: Module 14: Responding to Symptoms 22:17 15: CPD Certificate - Free 01:00 Who is this course for? Aspiring pharmacy assistants seeking comprehensive training. Individuals interested in clinical pharmacy and patient care. Pharmacy technicians aiming to enhance their skills and knowledge. Healthcare professionals transitioning into pharmacy-related roles. Anyone pursuing a career in pharmaceutical services. Career path Pharmacy Assistant Pharmacy Technician Clinical Pharmacist Pharmacy Manager Pharmaceutical Sales Representative Pharmacy Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In a world where compassionate care meets the profound need for support, embark on a journey that transcends mere practice - embrace mastery. Unveil the artistry of tending to life's final chapters with grace and proficiency. This immersive experience delves into the heart of palliative and end-of-life care, guiding you through a tapestry of wisdom and expertise woven across ten meticulously crafted modules. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the tender inception of understanding illness stages to the delicate orchestration of care after the final breath, each module unfurls a new layer of insight. You'll navigate the labyrinth of legal landscapes, equipped with knowledge to navigate complex terrains with confidence. But this journey isn't merely about acquiring facts; it's about cultivating a profound empathy, a nuanced understanding that transcends textbooks and embraces the human spirit. Discover a sanctuary where learning is more than a transaction; it's a transformation. Step into a realm where every term in the glossary finds its resonance in your heart, where every appendix is a treasure trove of wisdom waiting to be unearthed. Elevate your understanding, refine your approach, and embrace a calling that's as noble as it is profound. Join us in reshaping the narrative of end-of-life care - one compassionate act at a time. Course Curriculum Module 01: Introduction to Palliative & End of Life Care Module 02: Identification of the Stage of Illness Module 03: Palliative Care Holistic Assessment Module 04: Advance Care Planning Module 05: Care at the End of Life Module 06: Care after Death Module 07: Further Support, Training and Development Module 08: Legal Issues Module 09: Glossary of Terms Module 10: Appendices Learning Outcomes: Identify stages of illness progression for appropriate intervention strategies. Conduct holistic assessments to address physical, emotional, and spiritual needs. Facilitate advance care planning discussions for patient preferences and choices. Provide comprehensive care during the end-of-life phase with sensitivity. Navigate legal frameworks surrounding end-of-life care and palliative services. Expand knowledge through glossary of terms and supplementary appendices. CPD 10 CPD hours / points Accredited by CPD Quality Standards End of Life Care and Palliative 1:42:53 1: Module 01: Introduction to Palliative & End of Life Care 27:52 2: Module 02: Identification of the Stage of Illness 07:24 3: Module 03: Palliative Care Holistic Assessment 04:55 4: Module 04: Advance Care Planning 14:29 5: Module 05: Care at the End of Life 05:15 6: Module 06: Care after Death 09:30 7: Module 07: Further Support, Training and Development 04:34 8: Module 08: Legal Issues 17:53 9: Module 09: Glossary of Terms 09:28 10: Module 10: Appendices 00:33 11: CPD Certificate - Free 01:00 Who is this course for? Healthcare professionals seeking specialised knowledge in end-of-life care. Nurses desiring to enhance palliative care skills for holistic patient support. Social workers aiming to understand legal and ethical aspects of palliative care. Hospice volunteers looking to deepen their understanding of end-of-life practices. Caregivers wanting to provide compassionate and informed support to terminally ill. Career path Palliative Care Nurse End-of-Life Care Coordinator Hospice Social Worker Bereavement Support Counsellor Advance Care Planning Facilitator Palliative Care Physician Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.