52876 Courses in Leicester delivered Online

About this Course This 5 full-day course presents the most modern statistical and mathematical forecasting frameworks used by practitioners to tackle the load forecasting problem across short time and long time scales. The course presents practical applications to solving forecasting challenges, supported by real life examples from large control areas. It presents the weather impacts on the load forecasts and the methodologies employed to quantify the weather effect and building a repository of weather normal data. A good load forecast methodology must improve its forecasting accuracy and support a consistent load forecasting process. The load forecasting widely used in the power industry has evolved significantly with the advancement and adoption of Artificial Intelligence techniques such as Machine Learning. With the increased penetration of inverter-based resources, the operation of electric grids grew in complexity, leading to load forecasts that are updated more frequently than once a day. Furthermore, several jurisdictions adopted a smaller granularity than the hourly load forecasts in the effort to reduce the forecasting uncertainties. On the generation side, fuel forecasting professionals must meet energy requirements while making allowance for the uncertainty on both the demand and the supply side. This training course will also feature a guest speaker, who is a Ph.D candidate to provide insights into the most modern aspects of Artificial Intelligence in the context of load forecasting. Training Objectives This course offers a comprehensive approach to all aspects of load forecasting: Gain a perspective of load forecasting from both operators in the generating plant and system operators. Understand and review the advanced load forecasting concepts and forecasting methodologies Learn the application of Artificial Neural Networks and Probabilistic Forecasting methods to manage forecasting uncertainties in short time frames Appreciate market segmentation and econometric framework for long term forecasts Find out the most recent practical application of load forecasting as examples from large power companies Get access to recent industry reports and developments Target Audience Energy load forecasting professionals from power plant and system operators Energy planners and energy outlook forecasters and plant operators Fuel procurement professionals Planners and schedulers of thermal generating units Course Level Intermediate Trainer Your expert course instructor is a Utility Executive with extensive global experience in power system operation and planning, energy markets, enterprise risk and regulatory oversight. She consults on energy markets integrating renewable resources from planning to operation. She led complex projects in operations and conducted long term planning studies to support planning and operational reliability standards. Specializing in Smart Grids, Operational flexibilities, Renewable generation, Reliability, Financial Engineering, Energy Markets and Power System Integration, she was recently engaged by the Inter-American Development Bank/MHI in Guyana. She was the Operations Expert in the regulatory assessment in Oman. She is a registered member of the Professional Engineers of Ontario, Canada. She is also a contributing member to the IEEE Standards Association, WG Blockchain P2418.5. With over 25 years with Ontario Power Generation (Revenue $1.2 Billion CAD, I/S 16 GW), she served as Canadian representative in CIGRE, committee member in NSERC (Natural Sciences and Engineering Research Council of Canada), and Senior Member IEEE and Elsevier since the 90ties. Our key expert chaired international conferences, lectured on several continents, published a book on Reliability and Security of Nuclear Power Plants, contributed to IEEE and PMAPS and published in the Ontario Journal for Public Policy, Canada. She delivered seminars organized by the Power Engineering Society, IEEE plus seminars to power companies worldwide, including Oman, Thailand, Saudi Arabia, Malaysia, Indonesia, Portugal, South Africa, Japan, Romania, and Guyana. Our Key expert delivered over 60 specialized seminars to executives and engineers from Canada, Europe, South and North America, Middle East, South East Asia and Japan. Few examples are: Modern Power System in Digital Utilities - The Energy Commission, Malaysia and utilities in the Middle East, GCCIA, June 2020 Assessment of OETC Control Centre, Oman, December 2019 Demand Side management, Load Forecasting in a Smart Grid, Oman, 2019 Renewable Resources in a Smart Grid (Malaysia, Thailand, Indonesia, GCCIA, Saudi Arabia) The Modern Power System: Impact of the Power Electronics on the Power System The Digital Utility, AI and Blockchain Smart Grid and Reliability of Distribution Systems, Cyme, Montreal, Canada Economic Dispatch in the context of an Energy Market (TNB, Sarawak Energy, Malaysia) Energy Markets, Risk Assessment and Financial Management, PES, IEEE: Chicago, San Francisco, New York, Portugal, South Africa, Japan. Provided training at CEO and CRO level. Enterprise Risk methodology, EDP, Portugal Energy Markets: Saudi Electricity Company, Tenaga National Berhad, Malaysia Reliability Centre Maintenance (South East Asia, Saudi Electricity Company, KSA) EUSN, ENERGY & UTILITIES SECTOR NETWORK, Government of Canada, 2016 Connected+, IOT, Toronto, Canada September 2016 and 2015 Smart Grid, Smart Home HomeConnect, Toronto, Canada November 2014 Wind Power: a Cautionary Tale, Ontario Centre for Public Policy, 2010 POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

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Courseology: How to Launch an Online Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Courseology: How to Launch an Online Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 02 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £8.99 The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Unit 01: 3 Days to your Online Course Module 01: Launch your first mini-course 00:03:00 Module 02: What lies ahead? 00:01:00 Module 03: A dive into the template 00:04:00 Module 04: Day 1 Planning the adventure of *their* lifetime 00:10:00 Module 05: Day 2 Create highly engaging content that mesmerizes your market 00:05:00 Module 06: Day 3 Produce content that transforms 00:10:00 Unit 02: Quick videos in response to student questions (bonuses) Module 01: Bogdan Vaida Video Bio 00:03:00 Module 02: Why You Should Create an Online Course 00:03:00 Module 03: 5 Toxic Mentalities That Prevent Success (1/3) 00:09:00 Module 04: 5 Toxic Mentalities That Prevent Success (2/3) 00:08:00 Module 05: 5 Toxic Mentalities That Prevent Success (3/3) 00:07:00 Module 06: Examples of Video Delivery Styles (1/6) 00:11:00 Module 07: Examples of Video Delivery Styles (2/6) 00:12:00 Module 08: Examples of Video Delivery Styles (3/6) 00:16:00 Module 09: Examples of Video Delivery Styles (4/6) 00:09:00 Module 10: Examples of Video Delivery Styles (5/6) 00:08:00 Module 11: Examples of Video Delivery Styles (6/6) 00:06:00 Module 12: Using ScreenFlow for Your Online Course 00:10:00 Module 13: Equipment for Filming an Online Course 00:13:00 Unit 03: Outro Module 01: Next Steps 00:01:00 Resources Resources - Courseology: How to Launch an online course in only 3 days 00:00:00

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Master the secrets of effective business administration and achieve success! Do you want to be a good Administrator? Learn new and improve your business administration skills Upskill yourself; improve your business administration skills and advance your career Learn from the experts The course is delivered by an expert trainer of business administration with many years of experience in the field Test your knowledge Successfully complete the practical tasks and tests through the course and the final exam to consolidate your knowledge and skills Do you want to improve your knowledge of business administration and gain new practical skills? Do you like to change your career and move into a business administration role? Are you looking to upskill and get a valuable certificate that you can add to your CV? We are pleased to inform you that we have answer to all your requirements, offering you professionally designed, advanced business administration course that will make you proficient in the most important aspects of business administration so you can enjoy limitless career prospects worldwide. This is a great opportunity to study at any time in the comfort of your own home and at your own pace from any device that has internet connection. It is ideal for those with insufficient time to commit to traditional training or career development. It is designed for people looking to begin a career in business administration and also for those that want further improve their existing careers in the field. The course begins with an introduction to modern business administration; and then explores the fundamentals of administration management, the business environment; professional HR management; management of business resources and the performance management. You will also learn about the importance of business communication in a business environment and how to develop an effective corporate communication; how to write professional report and how to build and maintain effective customer relations. Developing and managing budget, creating effective marketing plan will be easy tasks for you after completing the course. The course will be delivered through a multimedia platform Kemp Center and will eventually bring you valuable certificate of completion that you can add to your CV. Invest today in yourself so you won’t regret tomorrow! Join us now! Join the Business Administration course and get the benefits: Learning from a professional instructor24/7 access from any devicePractical exercisesTests, quizzes and recapsCertificate of completionExtra materials and downloadable bonuses100% satisfaction guarantee Your Singing Instructor: Malaika Masozi Business Administration Expert The Business administration course will be delivered by an expert in business administration, the best one in the field with many years experience and active role in business administration. The expert trainer will share all the knowledge and experience with you, will introduce you the business administration completely and further teach you about the HR, performance, finance, resources and risk management. You will learn how to conduct effective marketing, how to build an effective corporate communication and customer relation and how to write professional report in practice. You will gain knowledge that is required to ensure you can successfully work in different environments in a business administration role. Your expert trainer will assist you and guide you through several knowledge repetitions, practical tasks and tests to make sure you remember all the important information and to consolidate your gained knowledge even better. At the end, you will be capable to use everything you learnt in practice while starting a new business. The Business administration course includes: I. Video presentations Practical knowledge about business administration Business administrations, business environment, HR Management, performance and team management, finance and risk management, business communication and building and maintaining customer relations etc. Real examples of business environments Professional HR planning; implementing different techniques for employees’ managing; managing finances and resources; conducting effective marketing; professional report writing; developing working relationships with colleagues; building effective customer relations; identifying risks and implementing risk strategies; starting a business. II. Practical part Training videos and video tutorials In the course, you will find many training videos and video tutorials that will teach you and will give you practical advices how to implement successfully the gained knowledge from the course in practice III. Knowledge repetitions and tests Repetitions of acquired knowledge and tests Through the course, you will have 10 repetitions and 10 tests that will allow you to check the acquired knowledge and better remember the topics discussed in the course. Final test Passing the final test means that you have enough knowledge and skills in the field of business administration, and that you became certified business administration expert. IV. Tasks Practical tasks about: Making changes in the business environment HR planning Implementing techniques for employees’ better-managing Developing and managing budget Implementing workable resource management strategy Creating effective marketing plan Professional report writing Building effective team Transforming negative customer experience into positive one Identifying risks and implementing risk strategies V. Bonus materials for the course Additional materials for use in daily work You will receive from us, among other things, a practical guide how to perform business administration tasks successfully and effectively and how to improve your skills. Experience Beginner-IntermediateLanguage English, German, French, Polish, Portuguese A letter from your expert instructor: From the largest international corporations to the smallest local offices, strong administration plays a crucially important role in every business and organization. The quality and competency of the administrative duties reflect the successfulness of the business, so, those who perform the business administration tasks should perform their duties on the highest professional level.We are pleased to present you and invite you to most popular and advanced study program for business administration, a premium course that will help you develop essential knowledge of how to perform administrative tasks and how to apply your knowledge in a variety of industries and job roles.Learn from the best in the business administration field, from our expert trainer who will share his/her knowledge and experience with you, so you can benefit from it.The course will help you to learn effective working practices that are applicable to office and administration roles, will improve your practical skills and performance in the workplace, will help you to develop and further improve your knowledge at a range of a master of business administration expert.The course package contains extensive material presented in an interesting form, learning by using specific examples, knowledge repetitions, varied practical tasks, final exam, and on top of everything, getting valuable certificate of completion at the end of the course. And all this is available to all people anywhere in the world with internet access, delivered on the Kemp Center platform.Study flexible – when you like and at your own pace – for a qualification that could transform your career prospects for life.Join us now!Malaika MasoziBusiness Administration Expert

***24 Hour Limited Time Flash Sale*** Logistic Management, Merchandising & Retail Associate Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Take the leap and invest in your professional growth with the Law 3 QLS Bundle, offering an in-depth exploration of Business Law, International Law and Cyber Security. This comprehensive package boasts three QLS-endorsed courses, certifying your theoretical mastery in these key areas. But the learning doesn't stop there! You'll also receive five CPD QS accredited courses, enhancing your knowledge with relevant international business principles, case studies, development studies, relations and advanced Cyber Security training. These courses are crafted for discerning learners, creating a world of opportunities for you to understand complex legalities, global affairs, and security challenges. Witness a transformation in your problem-solving and decision-making skills, as you explore these eight immersive courses. Best of all, hardcopy certificates are included with the QLS-endorsed courses, providing tangible evidence of your professional development. In a rapidly globalising world, command over Business Law, International Law and Cyber Security could set you apart from your peers. Equip yourself with the knowledge you need to navigate the intricate legal landscape and safeguard vital information in the digital age. Remember, knowledge is power. And the Law 3 QLS Bundle is your key to unlocking that power. Key Features of the Law 3 QLS Bundle (Business Law, International Law & Cyber Security) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Logistic Management, Merchandising & Retail Associate bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Logistic Management QLS Course 02: Merchandising QLS Course 03: Retail Associate Certificate 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Retail Management Course 02: Supply Chain Management Course 03: Certificate in Purchasing and Procurement Course 04: Transport Manager Course 05: Visual Merchandising Diploma In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Logistic Management, Merchandising & Retail Associate courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Comprehend the intricacies of Business Law and its application in real-world situations. Gain a robust understanding of International Law, including Criminal Law, Commercial Law, and Environmental Law. Develop a strong theoretical knowledge base in Cyber Security Law. Understand the principles of International Business, along with case studies and development studies. Learn about International Relations and how it impacts global affairs. Master advanced concepts in Cyber Security, fortifying your knowledge of digital protection. Earn three QLS-endorsed certificates and five CPD QS accredited certificates upon completion. The Law 3 QLS Bundle is an all-encompassing educational package focused on Business Law, International Law, and Cyber Security. It delves deep into these topics, offering learners a complete theoretical understanding of each. It doesn't just provide knowledge, but also a unique perspective on how these laws affect our lives, businesses, and society. In addition, the bundle features five complementary courses that broaden your knowledge in International Business Principles, Business Case Studies, International Development Studies, International Relations, and Advanced Cyber Security Training. This mix of courses ensures that you are well-rounded in your understanding, and that you are equipped with valuable insights in these crucial fields. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to deepen their understanding of Business Law, International Law, and Cyber Security. Professionals aiming to enhance their skills in global business principles and international relations. Aspiring legal and cyber security professionals seeking a theoretical base. Anyone interested in a comprehensive understanding of these complex and important areas. Career path Legal Consultant: Average Salary £45,000 - £80,000 International Law Advisor: Average Salary £55,000 - £90,000 Cyber Security Analyst: Average Salary £30,000 - £55,000 Compliance Officer: Average Salary £35,000 - £60,000 International Development Consultant: Average Salary £40,000 - £75,000 Business Analyst: Average Salary £40,000 - £70,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Register on the Web Application Penetration Testing Course today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Web Application Penetration Testing Course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Web Application Penetration Testing Course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Web Application Penetration Testing Course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Unit 01: Introduction About The Course 00:03:00 Unit 02: BE PREPARED Web Attack Simulation Lab 00:12:00 Unit 03: WEB APPLICATION TECHNOLOGIES Web application technologies 101 - PDF 01:34:00 HTTP Protocol Basics 00:11:00 Encoding Schemes 00:13:00 Same Origin Policy - SOP 00:06:00 HTTP Cookies 00:11:00 Cross-origin resource sharing 00:05:00 Web application proxy - Burp suite 00:09:00 Unit 04: INFORMATION GATHERING - MAPPING THE APPLICATIONS Fingerprinting web server 00:05:00 DNS Analysis - Enumerating subdomains 00:04:00 Metasploit for web application attacks 00:12:00 Web technologies analysis in real time 00:03:00 Outdated web application to server takeover 00:08:00 BruteForcing Web applications 00:06:00 Shodan HQ 00:07:00 Harvesting the data 00:05:00 Finding link of target with Maltego CE 00:09:00 Unit 05: CROSS-SITE SCRIPTING ATTACKS - XSS Cross Site Scripting- XSS - PDF 01:08:00 Cross site scripting 00:07:00 Reflected XSS 00:14:00 Persistent XSS 00:11:00 DOM-based XSS 00:10:00 Website defacement through XSS 00:09:00 XML Documents & database 00:14:00 Generating XSS attack payloads 00:13:00 XSS in PHP, ASP & JS Code review 00:13:00 Cookie stealing through XSS 00:12:00 Advanced XSS phishing attacks 00:08:00 Advanced XSS with BeEF attacks 00:10:00 Advanced XSS attacks with Burp suite 00:08:00 Code Review Guide 06:20:00 Unit 06: SQL INJECTION ATTACKS - EXPLOITATIONS SQL Injection attacks - PDF 01:30:00 Introduction to SQL Injection 00:16:00 Dangers of SQL Injection 00:05:00 Hunting for SQL Injection vulnerabilities 00:20:00 In-band SQL Injection attacks 00:27:00 Blind SQL Injection attack in-action 00:10:00 Exploiting SQL injection - SQLMap 00:09:00 Fuzzing for SQL Injection - Burp Intruder 00:14:00 Unit 07: CROSS SITE REQUEST FORGERY - XSRF CSRF or XSRF attack methods 00:12:00 Anti-CSRF Token methods 00:15:00 Anti-CSRF token stealing-NOT easy 00:11:00 Unit 08: AUTHENTICATION & AUTHORIZATION ATTACKS Authentication bypass-hydra 00:11:00 HTTP Verb Tampering 00:09:00 HTTP parameter pollution - HPP 00:06:00 Authentication 00:10:00 Unit 09: CLIENT SIDE SECURITY TESTING Client side control bypass 00:10:00 Unit 10: FILE RELATED VULNERABILITIES LFI & RFI attacks 00:13:00 Unrestricted file upload - content type 00:06:00 Unrestricted File Upload - Extension Type 00:06:00 Remote code execution using Shell Uploads 00:09:00 Unit 11: XML EXTERNAL ENTITY ATTACKS - XXE XML Documents & database 00:14:00 XXE attacks in action 00:14:00 Resources Advance intruder attack types 00:23:00 Finding details with open source 00:17:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Enjoy this RYA Day Skipper theory course. A comprehensive introduction to chart work, navigation, meteorology, and the basics of seamanship. This RYA online course is delivered in video and text format, to give you flexibility and control over your learning. Made up of 15 modules with interactive activities and knowledge checks to get the most out of your distance learning experience.

EnergyEdge's course empowers you with in-depth knowledge of deepwater turbidites. Acquire the necessary skills and knowledge to excel in this specialized field of study.

Course Overview The way you treat your customers can make or break the deal. That's why the first rule of building a successful business is excellent customer service.  Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career. The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.  So, join today and master the art of customer service! Course Sneak Peek Learning Outcomes Recognise the characteristics of quality customer service Understand the major principles of customer relationship management Develop the skills to establish effective communication with your customers Build the competence to handle customer complaints with expertise Identify the vital areas for improving the quality of customer service Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Customer service Problem-solving Customer relationship management Who Should Take this Customer Service Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive Retail Manager Course Curriculum Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00