29300 Courses in Glasgow delivered Online

LOOKING FOR: MG, YA, ADULT FICTION, NON-FICTION Una is a Rights Agent at Susanna Lea Associates and am starting to build a client list. She grew up in London and graduated from the University of Cambridge with a BA in English in 2021. At university, Una was particularly interested in contemporary West African and South Asian literature. She started as an agent's assistant at SLA London in 2022 and now handles some translation rights and provides support with editorial work and submissions. Una's favourite reads always set her at ease right away and draws her in with impressive and accessible storytelling, memorable characters or an original hook. Una enjoys writing which expands her worldview, makes her laugh out loud or keeps her on her toes with its twists and turns. She welcomes submissions from debut authors and would be keen to read across a wide range of genres and styles. She is looking for literary, upmarket and book club fiction, and is always drawn to stories that explores the challenges and complexities of love and relationships in all its forms —within families, between friends or in romantic relationships. Una loves the way in which familial relationships are dissected in The Wren, The Wren by Anne Enright and the impact of the local community in Small Worlds by Caleb Azumah Nelson. She is always drawn to novels with a strong sense of community, whether they are unified by geography, culture, or in other unexpected ways. Una has always loved reading international and translated fiction and welcomes submissions from authors writing contemporary fiction that engages with cultures and traditions from around the world, such as in voices of the deities in Freshwater by Akwaeke Emezi or the subversive tales of Sayaka Murata. She is not looking for children’s or YA titles, science fiction or high-concept fantasy, but is open to submissions from authors writing in the speculative fiction space, and books with fantastical or otherworldly elements, be that magical realism or supernatural horror, such as Mona Awad's campus novel with a twist, Bunny. Una would also love to read more writing that engages with the natural world and reminds us of the limitations of human understanding. In non-fiction, Una enjoys books that furthers her understanding of wider societal issues — nature and the environment, culture, and little-known history. Her recent non-fiction favourites are Eve by Cat Bohannon, Doppelgänger by Naomi Klein and Unearthed by Claire Ratinon. Una would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Una is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Monday 7th April 2025

24-Hour Flash Sale! Prices Reduced Like Never Before!! Family Support Worker Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter There are unsung heroes in every community whose work often goes unnoticed, yet their impact echoes through generations. Family support workers are these heroes, offering a beacon of hope and a helping hand. In the UK, Social Work and Support roles are going to see an increasing demand of 5-10% in the next 5 years. So, join in this Family Support Worker training to guide, heal, and uplift individuals and families facing life's toughest challenges and be a part of this rewarding opportunity. Explore the complexities of Mental Health, the nuances of Elder and Childcare, and the delicate art of Therapy and Counselling. You'll gain insights into the minds and hearts of those you aim to support, learning not just to address their immediate needs but to understand their fears, hopes, and dreams. From mastering Safeguarding practices to applying therapeutic techniques like CBT and engaging in deeply emotional work like Play Therapy and Autism Awareness, this curriculum is designed to mould you into a versatile, empathetic support worker capable of making real, lasting differences in people's lives. Courses Are Included In this Family Support Worker Bundle: Course 01: Family Support Worker Course 02: Senior Adult Care Support Worker Course 03: Mental Health Support Worker Course 04: Elderly Care Worker Course 05: Residential Childcare Worker Course 06: Nanny Care Worker Course 07: Advanced Safeguarding Children (Level 2 Safeguarding) Course 08: Dementia Training (Awareness and Prevention) Course 09: Counselling and Psychotherapy Course 10: Mental Health Care Training - MCA & DOLS Course 11: Psychology of Anxiety and Stress Course 12: Psychology and Therapy of Addictions Certificate Course 13: Persuasion and Influence Psychology Course 14: Why Do We Do The Things We Do Psychology Course Course 15: Mental Freedom Course Course 16: Motivational Psychology Online Course 17: Motivational Psychology of the Successful Entrepreneur Course 18: CBT (Cognitive Behavioural Therapy) Course 19: Psychology of Older Age Certificate Course 20: Occupational Therapy Diploma Level 3 Course 21: Journal Therapy Course 22: Art Therapy Course 23: Educational Psychology & Development Training Course 24: Child And Family Psychology - Diploma Course 25: Speech And Language Therapy Course 26: Autism Awareness Course 27: Play Therapy Course 28: Psychology of Persuasion and Social Influence Course 29: Child and Family Psychology Course 30: Educational Psychology & Development Training This training bundle opens up a world of opportunities for those passionate about making a tangible impact in the field of family support and care. Join the ranks of dedicated professionals committed to improving mental health and well-being across all stages of life. Take the first step towards a rewarding career that changes lives every day. Enrol in this Family Support Worker today and take the first step towards achieving your goals and dreams! Learning Outcomes of this Bundle: Develop an understanding of key concepts in human development, psychology, and social work. Gain essential knowledge for supporting individuals and families facing various challenges. Learn effective communication strategies to build rapport and empathy. Identify and assess potential risks and safeguarding concerns. Apply evidence-based interventions to promote well-being and mental health. Develop a professional and ethical approach to care work. But that's not all. When you enrol in Family Support Worker Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free! Why Prefer this Course? Get a Free QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Curriculum Breakdown Course 01: Family Support Worker Module 01: Introduction to Family Support Work Module 02: Legislation, Policy and Guidance Module 03: Solving Family Issues: Part 1 Module 04: Solving Family Issues: Part 2 Module 05: Safeguarding & Assessing Need and Providing Help (Part 1) Module 06: Safeguarding & Assessing Need and Providing Help (Part 2) Module 07: Building Relationships Course 02: Senior Adult Care Support Worker Module 01: Introduction To Adult Care Module 02: Creating A Service Development Plan Module 03: Importance Of Communication Module 04: Partnership Working Module 05: Supporting And Encouraging The Team Module 06: Supporting Education In Adult Care Module 07: Safeguarding In Adult Care Module 08: Managing Stress And Maintaining Well-Being Module 09: Overcoming Barriers In Adult Care Settings Course 03: Mental Health Support Worker Module 01: Introduction to Mental Health Module 02: Overview of Mental Health Support Worker Module 03: Childhood and Adolescent Psychiatric Disorders Module 04: Stress and Anxiety Disorders Module 05: Schizophrenia Module 06: Personality Disorders Module 07: Mood Disorders Module 08: Eating & Sleeping Disorders Module 09: Self-Harm and Suicide Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Mental Health Legislation and Services Module 12: Community Mental Health Teams (CMHTs) Module 13: The Participation of The Service User =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £390) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 440 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring support workers Social workers Counsellors Therapists Nurses Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this Family Support Worker Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Family Support Worker - £20,000 to £30,000 Mental Health Support Worker - £18,000 to £25,000 Social Worker - £28,000 to £40,000 Occupational Therapist - £24,000 to £40,000 Speech and Language Therapist - £25,000 to £35,000 Educational Psychologist - £35,000 to £50,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard copy certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Family Support Worker at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Overview: Support Worker Training Program   Welcome to our comprehensive 'Support Worker Training' program, designed to empower individuals with the knowledge and skills necessary to excel in the field of support work. In today's dynamic healthcare environment, the demand for compassionate and well-trained support workers is higher than ever. Our program addresses key aspects of support work through a series of engaging and informative modules.   Module 1: Introduction to Support Work Gain a solid foundation in the principles and ethics of support work. Understand the importance of effective communication, boundaries, and establishing trust with clients.   Module 2: Understanding Disabilities Delve into the world of disabilities. Learn about various types of disabilities, their impact on individuals, and strategies for creating inclusive and supportive environments.   Module 3: Supporting Clients with Physical Disabilities Explore the unique challenges faced by individuals with physical disabilities. Acquire practical skills in assisting with mobility, adaptive equipment, and promoting independence.   Module 4: Supporting Clients with Mental Health Challenges Develop a deep understanding of mental health challenges. Learn to recognize symptoms, provide emotional support, and contribute to the overall well-being of clients facing mental health issues.   Module 5: The Role of the Support Worker in Promoting Mental Health and Well-being Discover proactive approaches to mental health promotion. Explore strategies for fostering a positive environment, promoting self-esteem, and supporting clients in their journey towards mental well-being.   Module 6: The Role of the Support Worker in Crisis Intervention Equip yourself with crisis intervention skills. Learn to identify, assess, and respond to crisis situations effectively. Understand the importance of collaboration with other professionals and agencies in crisis management.   Why Choose Our Support Worker Training Program? Comprehensive Curriculum: Our program covers a wide range of topics essential for success in support work. Expert Instructors: Learn from experienced professionals in the field who bring real-world insights to the training. Interactive Learning: Engage in hands-on activities, case studies, and simulations to reinforce your understanding. Flexible Learning: Access modules at your own pace, making it convenient for working professionals or those with busy schedules. Career Advancement: Position yourself as a highly skilled and sought-after support worker in the competitive healthcare industry.   Embark on a rewarding journey with our 'Support Worker Training' program, where knowledge meets compassion, and together, we make a difference in the lives of those who need it most. Enroll now and take the first step toward a fulfilling career in support work. Course Curriculum Module 1 - Introduction to Support Work Introduction to Support Work 00:00 Module 2_ Understanding Disabilities Understanding Disabilities 00:00 Module 3_ Supporting Clients with Physical Disabilities Supporting Clients with Physical Disabilities 00:00 Module 4_ Supporting Clients with Mental Health Challenges Supporting Clients with Mental Health Challenges 00:00 Module 5_ The Role of the Support Worker in Promoting Mental Health and Well-being The Role of the Support Worker in Promoting Mental Health and Well-being 00:00 Module 6_ The Role of the Support Worker in Crisis Intervention The Role of the Support Worker in Crisis Intervention 00:00

Description: Family support workers are social services professionals who provide assistance and guidance to children and families in need. They work in settings such as foster care or adoption agencies, child protective services agencies or family services organizations. The Family Support Worker Course aims to provide great insight into the skills and knowledge related to working with children and families. This course will discuss the key skills and knowledge related to working with families, identifying and resolving family difficulties, safeguarding in the home and more. This course will provide a great insight into this field of study with the use of practical examples throughout the course. Whether working in this field already, you want to get started working in within the field of family support work, or just interested in this field of study, this course will cover a range of modules and provide multiple examples for assessment. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Family Support Worker Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Family Support Worker Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 1 - The role of family support worker The functions, work environment, and daily activities of a family support worker 00:15:00 The key responsibilities of a family support worker and different specialisations 00:15:00 The key qualities of a family support worker and what a family support worker should expect 00:15:00 Duties as a family support worker 00:15:00 Professional development, career prospects, and anticipated salary as a family support worker 00:05:00 A day in the life of a family support worker 00:15:00 Pros and cons of being a family support worker 00:05:00 Work-life balance as a family support worker 00:15:00 Top tips for family support workers 00:05:00 Module 2 - Legislation, policy, and guidance Introduction to legislation, policy, and guidance 00:05:00 Overview of legislation - England 00:15:00 The Children and Families Act 2014 00:30:00 Policy and guidance - England 00:15:00 Overview of legislation - Scotland 00:05:00 Policy and guidance - Scotland 00:15:00 Overview of legislation - Northern Ireland 00:05:00 Policy and guidance - Northern Ireland 00:05:00 Overview of legislation - Wales 00:05:00 Policy and guidance - Wales 00:05:00 Module 3 - The family issues and solving them Parental mental health - how to help children living with parents with mental health problems 00:15:00 Parental mental health - assessing the risk of mental health problems 00:05:00 Parental mental health - intervention and support for children and families 00:15:00 Parental substance misuse - how to help children living with parents who misuse alcohol and drugs 00:05:00 Parental substance misuse - assessing the risk of parental alcohol and drug misuse 00:05:00 Parental substance misuse - intervention and support for children and families 00:05:00 Domestic abuse - what is domestic abuse? 00:05:00 Separation, divorce, and parental responsibility 00:05:00 Separation, divorce, and contact 00:05:00 General advice on talking about difficult topics 00:15:00 Books to help talking about difficult topics 00:15:00 Module 4 - Safeguarding - assessing need and providing help Introduction to safeguarding - a child-centred, coordinated approach 00:30:00 Early help 00:30:00 Access, referral, and information sharing 00:30:00 Disabled children, carers, youth establishments, and contextual safeguarding 00:15:00 Assessment purpose, protocols, principles, and parameters 00:15:00 Analysis, outcomes, and timeliness 00:30:00 Processes for managing individual Part 1 00:30:00 Processes for managing individual Part 2 00:15:00 Processes for managing individual Part 3 00:15:00 Module 5 - Building relationships Types of family and what makes healthy families 00:15:00 Why relationships are key to good social work 00:30:00 The importance of relationships in social work to relationships in social work 00:30:00 The personal qualities required for relationship building 00:15:00 Working on empathy to build relationships 00:15:00 The professional attributes required for relationship building 00:15:00 Self-knowledge and professional use of self in relationship building 00:15:00 Taking an individualised approach, involving the parents, what parents want from the relationship, sharing information, and building trust 00:30:00 Challenges in relationship building 00:15:00 The difference between getting the relationship right and getting it wrongb 00:30:00 Mock Exam Mock Exam- Family Support Worker Course 00:30:00 Final Exam Final Exam- Family Support Worker Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Family support workers are social services professionals who provide assistance and guidance to children and families in need. They

Course Description Get instant knowledge from this bite-sized Family Support Worker: Part 1 course. This course is very short and you can complete it within a very short time. In this Family Support Worker: Part 1 course you will get fundamental ideas of family support work, the key understanding of legislation, policy and so on. Enrol in this course today and start your instant first step towards learning about family support work. Learn faster for instant implementation. Learning outcome  Familiarise with the legislation, policy and guidance Understand family support work Learn how to solve family issues How Much Do Family Support Workers Earn? Senior - £31,000(Appx.) Average - £23,000(Appx.) Starting - £17,000(Appx.) Requirement Our Family Support Worker: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Family Support Worker: Part 1 Module 01: Introduction to Family Support Work 00:21:00 Module 02: Legislation, Policy and Guidance 00:48:00 Module 03: Solving Family Issues - Part 1 00:46:00 Assignment Assignment - Family Support Worker: Part 1 00:00:00

<< Family Support Worker >> Learn new skills and expand your professional knowledge with our Family Support Worker course, which you can complete from the comfort of your own home at your own speed. The Family Support Worker Course has been skillfully created for you to complete through distance e-learning and achieve a professional certificate without ever leaving your house! The Family Support Worker will teach you the legislation that underlies many of family support workers' responsibilities and the interpersonal skills required to make a difference in this field. By the end of this course, you will master the skill set needed to assist all types of families in overcoming their problems. Enrol in our Family Support Worker Course today to gain access to high-quality training modules that will cover the important topics you need to thrive in your chosen field and help you get closer to your ideal career! 8 Courses Family Support Worker Bundle Courses Are Course 01: Diploma in Family Support Worker Course 02: Diabetes Awareness Training Course 03: Care and Support for Vulnerable Children Course 04: Safe Handling of Medication in Health & Social Care Course 05: Level 2 Health & Care Course 06: Level 3 Award in Health and Social Care Course Course 07: Level 3 Diploma in Healthcare Support Course 08: Level 6 Diploma in Health and Social Care Management [ Note: Free PDF certificate as soon as completing the Family Support Worker course ] << Family Support Worker >> Course Curriculum Family Support Worker Module 1: A Quick Overview of Family Support Work Module 2: A Theoretical Basis for Family Support Module 3: Understanding the Legislation, Policy and Guidance Module 4: Parents and Mental Health Module 5: Identifying Alcohol and Other Drug Use Module 6: Comprehensive Family Assessment Module 7: Solving Family Issues Module 8: Helping Children and Families Deal With Divorce and Separation Module 9: Safeguarding - Assessing Need and Providing Help: Part-1 Module 10: Safeguarding - Assessing Need and Providing Help: Part-2 Module 11: The Building Blocks of Healthy Family Relationships Assessment Method After completing each module of the Family Support Worker Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Family Support Worker course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? << Family Support Worker >> The Family Support Worker course is ideal for people who want to get a head start in this field or are aspiring professionals. Requirements << Family Support Worker >> There are no specific requirements for this Family Support Worker course because it does not require any advanced knowledge or skills. Career path << Family Support Worker >> After successfully completing the Family Support Worker course, you can gain expertise in a variety of healthcare environments or professions, including: Family support worker Mental health support worker Safeguarding officer Family support and adult care centre Public health sectors Volunteer Certificates Certificate of completion Digital certificate - Included

Register on the Basic Life Support today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Basic Life Support is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Basic Life Support Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Basic Life Support, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Basic Life Support Module 1: Introduction to Basic Life Support 00:21:00 Module 2: Basic Life Support for Adults 00:28:00 Module 3: Basic Life Support for Children 00:10:00 Module 4: Basic Life Support for Infants 00:23:00 Module 5: Cardiopulmonary Resuscitation Objectives 00:15:00 Module 6: Airway Management 00:18:00 Module 7: Relief of Choking 00:15:00 Module 8: Initial Assessment Objectives 00:10:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Course Description Get instant knowledge from this bite-sized Family Support Worker: Part 2 course. This course is very short and you can complete it within a very short time. In this Family Support Worker: Part 2 course you will get fundamental ideas of family support work, the key understanding of assessing needs, providing help and so on. Enrol in this course today and start your instant first step towards learning about how to solve family issues. Learn faster for instant implementation. Learning outcome  Deepen your understanding of assessing needs and providing help Know how to build relationships Learn how to solve family issues How Much Do Family Support Workers Earn? Senior - £31,000(Appx.) Average - £23,000(Appx.) Starting - £17,000(Appx.) Requirement Our Family Support Worker: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Family Support Worker: Part 2 Module 01: Solving Family Issues - part 2 00:41:00 Module 02: Safeguarding - Assessing need and providing help (Part 1) 00:30:00 Module 03: Safeguarding - Assessing Need and Providing Help (Part 2) 00:34:00 Module 04: Building Relationships 00:33:00 Assignment Assignment - Family Support Worker: Part 2 00:00:00

ITIL® 4 Specialist: Create, Deliver and Support: In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management