4313 Courses in Edinburgh delivered Online

Blue CSCS Card Level 2 NVQ Diploma in Construction Operations and Civil Engineering Services - Highways Maintenance Induction - As soon as you register you will be given a dedicated assessor. They will arrange an induction and together with your assessor, you will get to decide on the pathway which best proves your competency. The induction is used to plan out how you will gather the relevant evidence to complete the course. During the course - The assessor will work with you to build a portfolio of evidence that allows you to showcase your knowledge, skills and experience. The assessor will also regularly review and provide you with feedback. This will allow you to keep on track to progress quickly. You will be assessed through various methods such as observations, written questions, evidence generated from the workplace, professional discussion, and witness testimonials. On completion - Once all feedback has been agreed, the Internal Quality Assurer will review your portfolio and in agreement with your assessor the certificate will be applied for. To download our PDF for this course then please click here.

Dive deep into the vibrant world of retail, where operations and strategy intertwine to create successful business narratives. 'Retail Operations Management: Running a Successful Business' is a meticulously curated course designed to unveil the secrets behind thriving retail businesses. From the intricacies of procurement and merchandising to the nuances of consumer behaviour and brand management, this course covers it all, ensuring learners emerge with a comprehensive understanding of retail operations. Learning Outcomes Gain an in-depth understanding of the various aspects of retail operations and strategy development. Learn the principles of procurement, merchandising, and effective pricing strategies. Understand the role of consumer behaviour in shaping retail strategies and decisions. Acquire knowledge on managing multiple retail channels, brand management, and the importance of store location. Familiarise oneself with the Consumer Rights Act and health & safety guidelines pertinent to retail stores. Why buy this Retail Operations Management: Running a Successful Business? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Retail Operations Management: Running a Successful Business there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Retail Operations Management: Running a Successful Business for? Aspiring retail managers and leaders keen to sharpen their operational insights. Business owners looking to delve deeper into the dynamics of the retail industry. Marketing professionals in the retail sector aiming to understand consumer behaviour and brand management better. Supply chain enthusiasts wanting a deeper dive into the retail perspective. Anyone interested in the nuances of retail operations and looking to make an informed career choice. Prerequisites This Retail Operations Management: Running a Successful Business does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Retail Operations Management: Running a Successful Business was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Retail Manager: £24,000 - £40,000 Procurement Specialist: £30,000 - £50,000 Merchandising Manager: £25,000 - £45,000 Brand Manager: £30,000 - £55,000 Supply Chain Coordinator: £22,000 - £37,000 Store Health & Safety Officer: £20,000 - £35,000 Course Curriculum Module 01: An Overview of Retail Operations An Overview of Retail Operations 00:15:00 Module 02: Strategy Development in Retail Strategy Development in Retail 00:10:00 Module 03: Procurement and Merchandising in Retail Procurement and Merchandising in Retail 00:13:00 Module 04: Pricing Strategies in Retail Pricing Strategies in Retail 00:19:00 Module 05: Supply Chain Management in Retail Operations Supply Chain Management in Retail Operations 00:09:00 Module 06: Importance of Consumer Behaviour Importance of Consumer Behaviour 00:07:00 Module 07: Retail Location Selection Retail Location Selection 00:11:00 Module 08: Supplier Negotiation Skills Supplier Negotiation Skills 00:07:00 Module 09: Essential Management and Leadership Skills Essential Management and Leadership Skills 00:11:00 Module 10: Managing Multiple Retail Channels Managing Multiple Retail Channels 00:15:00 Module 11: Brand Management in Retail Brand Management in Retail 00:10:00 Module 12: Retail Store Health & Safety Guidelines Retail Store Health & Safety Guidelines 00:11:00 Module 13: Consumer Rights Act Consumer Rights Act 00:11:00

This course aims to provide learners with effective strategies and tools for optimizing business operations by properly managing cash, receivables, and inventory. It covers the fundamentals of cash management, techniques for managing receivables, and inventory management strategies, focusing on improving profitability and financial performance. After the successful completion of the course, you will be able to learn the following: Understanding the different aspects of Cash Management. Identifying the motives for Holding Cash and Marketable Securities. Determining the factors that impact the Optimum Cash Balance. Defining the objectives of trade credit. Evaluating the different Credit policies. Analyzing the various dimensions of receivable management. Developing strategies for effective collections from receivables. Understanding the different Techniques of inventory management. Evaluating the different Methods of inventory valuation. This course covers effective strategies for optimizing cash, receivables, and inventory management. It provides an overview of the concepts and techniques for managing these key aspects of business operations. Participants will learn how to improve working capital efficiency, reduce costs, and enhance profitability by implementing best practices in cash management, receivables management, and inventory management. This course focuses on the optimization of business operations through effective cash, receivables, and inventory management strategies. Participants will learn how to enhance their business operations by improving cash flow, reducing bad debts, and optimizing inventory levels, thereby maximizing profitability. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Optimizing Financial Operations The course focuses on the key strategies and concepts involved in managing cash, receivables, and inventory to optimize business operations. Optimizing Business Operations Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Financial Analyst Treasury Manager Cash Manager Credit Analyst Working Capital Manager Business Analyst Financial Controller CFO (Chief Financial Officer) Accountant Management Accountant Financial Consultant Risk Manager Operations Manager Supply Chain Manager Procurement Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The Facilitation Training and Strategic Operations Management Diploma course focuses on the essential skills of facilitation and strategic operations management. Participants will learn about the facilitation process, differentiating between process and content, team development models, building consensus, handling difficult individuals, and intervention techniques. Learning Outcomes: Understand the fundamentals of facilitation and its role in strategic operations management. Distinguish between process and content in facilitating effective group discussions and decision-making. Learn how to lay the groundwork for successful facilitation sessions and team development. Familiarize with the Tuckman and Jensen's Model of Team Development and its application in group dynamics. Develop skills in building consensus among team members and reaching critical decision points. Gain techniques to handle challenging individuals and address group dysfunction during facilitation. Learn about different intervention techniques and their appropriate usage in facilitation scenarios. Why buy this Facilitation Training and Strategic Operations Management Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Facilitation Training and Strategic Operations Management Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Facilitation Training and Strategic Operations Management Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Facilitation Training and Strategic Operations Management Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Facilitation Training and Strategic Operations Management Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Facilitation Training and Strategic Operations Management Diploma Understanding Facilitation 00:30:00 Process vs. Content 01:00:00 Laying the Groundwork 00:30:00 Tuckman and Jensen's Model of Team Development 01:00:00 Building Consensus 00:30:00 Reaching a Decision Point 01:00:00 Dealing with Difficult People 01:00:00 Addressing Group Dysfunction 01:00:00 About Intervention 00:30:00 Intervention Techniques 00:30:00 Mock Exam Mock Exam- Facilitation Training and Strategic Operations Management Diploma 00:20:00 Final Exam Final Exam- Facilitation Training and Strategic Operations Management Diploma 00:20:00

In an era marked by hyper-competition and constant flux, mastering the art of Lean Six Sigma offers a compelling edge. With this course, you'll delve into the theoretical intricacies of streamlined operational processes, redefining productivity and quality in your professional landscape. Learn the science of reducing waste and increasing efficiency, making you an indispensable asset in the 21st-century workforce. With a staggering 82% of Fortune 100 companies using Lean Six Sigma, the value of this methodology has never been more apparent. This course invites you to join this elite cadre of efficient problem-solvers, offering an in-depth study of Lean Six Sigma in the theoretical realm. Uncover how to reduce waste, enhance productivity, and elevate quality standards. This course offers a comprehensive bundle, specially designed for your convenience, allowing you to immerse in the theoretical realm of Lean Six Sigma from the comfort of your home. It carefully curates a journey from the foundational knowledge of the White Belt, up to the advanced expertise of the Green Belt. Complemented by a study of operations management and a detailed Six Sigma toolkit, this course paves the way for operational efficiency and quality improvement in any professional setting. So, whether you are looking to scale the corporate ladder, or seeking to launch a start-up with streamlined operations, this course opens the gateway to honing your Lean Six Sigma skills at your own pace and in your own space. The five CPD Accredited courses are: Course 01: Diploma in Lean Process and Six Sigma Course 02: Complete Lean Six Sigma Green Belt Course for Service Industry Course 03: Lean Six Sigma White Belt course Course 04: Operations Management: Process Mapping & Supply Chain Course 05: Process Improvement Course 06: Process Improvement: How to Reduce Waste Course 07: Lean Six Sigma: Toolkit Course 08: Project Management: How to Build a Project Charter Learning Outcomes Understand the principles and methodologies underpinning Lean Six Sigma. Gain insights into the process mapping and supply chain within operations management. Absorb foundational knowledge with the Lean Six Sigma White Belt course. Progress to advanced mastery with the Complete Lean Six Sigma Green Belt course. Familiarise with the Lean Process, and elevate your understanding of Six Sigma. Equip yourself with a comprehensive Lean Six Sigma toolkit, boosting your problem-solving skills. Diploma in Lean Process and Six Sigma: Foundational course covering Lean Process and Six Sigma methodologies. Participants learn to identify and eliminate process inefficiencies, reduce defects, and enhance organisational performance. Lean Six Sigma Green Belt for Service Industry: Tailored for the service sector, focusing on applying Lean Six Sigma to improve service processes. Emphasis on customer satisfaction and operational excellence. Lean Six Sigma White Belt: Introductory course providing a basic understanding of Lean Six Sigma concepts for beginners. Operations Management: Process Mapping & Supply Chain: Explores process mapping and supply chain optimisation in operations management. Participants learn to visualise processes and improve supply chain efficiency. Process Improvement: Covers core principles and strategies for process improvement, including identifying areas for enhancement and measuring impacts. Process Improvement - How to Reduce Waste: Focuses on Lean Six Sigma principles to identify and eliminate waste in processes, contributing to cost savings and improved efficiency. Lean Six Sigma: Toolkit: Equips participants with a toolkit of essential Lean Six Sigma methodologies and tools for practical implementation. Project Management: Building a Project Charter: Guides participants in building a project charter within the Lean Six Sigma framework, ensuring effective initiation and leadership of projects. Embark on your Lean Six Sigma journey, and stay ahead in your professional journey! CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Lean Six Sigma course is suitable for: Aspiring professionals keen to explore operational excellence through Lean Six Sigma. Existing operational managers seeking to enhance their knowledge of Lean Six Sigma. Individuals aiming to embark on a quality control career pathway. Entrepreneurs aiming for streamlined operations in their start-ups. Requirements Without any formal requirements, you can delightfully enrol in this Lean Six Sigma course. Career path This Lean Six Sigma course will help you to pursue different career paths: Lean Six Sigma Consultant - £45K to 65K/year. Operations Manager - £30K to 50K/year. Process Improvement Manager - £35K to 55K/year. Quality Assurance Analyst - £25K to 45K/year. Supply Chain Analyst - £28K to 50K/year. Lean Six Sigma Trainer - £40K to 70K/year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

About this Training Course  This five-day course provides an intermediate level of understanding of the geomechanical factors that affect wellbore instability, sand production and hydraulic fracture design. The course is structured such that upon completion, participants will have understood the value that geomechanics can bring to drilling, completion and production operations and will be able to leverage this value wherever it applies. The course emphasis will be on integrating the topics presented through a combination of lectures, case-studies and hands-on exercises. A special focus will be on how geomechanics knowledge is extracted from routinely acquired well data and how it is applied in the prediction and prevention of formation instability. Course Highlights The course is essentially non-mathematical and makes wide use of diagrams, pictures and exercises to illustrate the essential concepts of geomechanics Essential Rock Mechanics Principles Wellbore Stability Analysis Anisotropic Rock Properties for unconventional projects Lost Circulation and Wellbore Strengthening applications Sand Production Management Input to Hydraulic Fracture design Salt instability Training Objectives By attending this training, you will be able to acquire the following: Apply the basic concepts of geomechanics to identify, predict and mitigate against formation instability during drilling, completion and production Target Audience This course is intended for Drilling Engineers, Well Engineers, Production Technologists, Completion Engineers, Well Superintendents, Directional Drillers, Wellsite Supervisors and others, who wish to further their understanding of rock mechanics and its application to drilling and completion. There is no specific formal pre-requisite for this course. However, attendees are requested to have been exposed to drilling, completions and production operations in their positions and to have a recommended minimum of 3 years of field experience. Trainer Your Expert Course Instructor is an operational geomechanics advisor with over 46 years of experience in exploration, development and production in the upstream oil and gas industry. After obtaining a BSc (Hons) Physics degree from Aberdeen University, he worked for a variety of oil service companies in wireline operations, management and formation evaluation, before joining Schlumberger in 1995. Since 2000 he has worked principally in real-time geomechanics operations and developing acousto-geomechical applications, taking on the role of geomechanics advisor and technical manager within the Europe-Africa area of operations. Before forming his own company in 2014, Your Expert Course Instructor was one of Schlumberger's principal instructors, delivering cross-discipline internal and external geomechanics training to petrophysicists, geologists, reservoir, petroleum, well construction and drilling engineers at operating company locations, training centers and operational centers worldwide. Through extensive operational and wellsite experience gained in the North Sea, Europe, Africa, South America and the Far East, he has gained a broad based knowledge of drilling, production, log data acquisition, analysis and interpretation that has allowed him to develop and deliver pragmatic solutions to the geomechanical challenges of drilling, sand production, fracturing and unconventional reservoirs, faced by operators. His principal interests include the development and application of acousto-geomechanical techniques for the evaluation of anisotropic formations and fracture systems and the identification and prevention of wellbore instability POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Register on the Site Operations Manager today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Site Operations Manager is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Site Operations Manager Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Site Operations Manager, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Construction Management Introduction to Construction Management 00:17:00 Module 02: Project Life Cycle and Success Project Life Cycle and Success 00:26:00 Module 03: Cost Management Cost Management 00:20:00 Module 04: Preliminary Site Investigation and Site Organisation Preliminary Site Investigation and Site Organisation 00:23:00 Module 05: Site Management Site Management 00:17:00 Module 06: Planning and Management of Equipment Planning and Management of Equipment 00:29:00 Module 07: Construction Materials Management Construction Materials Management 00:20:00 Module 08: Vendor Analysis in Construction Management Vendor Analysis in Construction Management 00:22:00 Module 09: Construction Procurement Construction Procurement 00:17:00 Module 10: Stock Control Stock Control 00:20:00 Module 11: Supply Chain Management Supply Chain Management 00:20:00 Module 12: The Main Participators The Main Participators 00:19:00 Module 13: Quality Assurance and Customer Care Quality Assurance and Customer Care 00:19:00 Module 14: Legal Aspects of Contracting Legal Aspects of Contracting 00:17:00 Module 15: Human Resources Management Human Resources Management 00:20:00 Module 16: Risk and Value Management Risk and Value Management 00:19:00 Module 17: Communications, Information and Documentation of Construction Communications, Information and Documentation of Construction 00:22:00 Module 18: Health and Safety in Construction Management Health and Safety in Construction Management 00:23:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

STGO Abnormal Loads

Hyper V for engineers training course description This five day course will provide you with the knowledge and skills required to design and implement Microsoft Server Virtualization solutions using Hyper-V and System Center. Please note that due to the nature of the lab / environment build delegates may be required to work in pairs. What will you learn Install and configure the Hyper-V server role. Create virtual machines, create and manage virtual hard disks and work with snapshots. Create and configure virtual machine networks in a Hyper-V environment. Provide high availability for Hyper-V environment by implementing failover clustering. Use System Center 2012 R2 Virtual Machine Manager. Create and manage virtual machines by using VMM. Hyper V for engineers training course details Who will benefit: Anyone designing, implementing, managing and maintaining a virtualization infrastructure. Prerequisites: Supporting Windows server 2012 Duration 5 days Hyper V for engineers training course contents Evaluating the environment for virtualization Overview of Microsoft virtualization, Overview of system center 2012 R2 components, Evaluating current environment for virtualization, Extending virtualization to the cloud environment. Selecting the appropriate virtualization method, Assessing the environment by using MAP. Installing and configuring the Hyper-V role Installing the Hyper-V role, Managing Hyper-V, Configuring Hyper-V settings, Hyper-V Host storage and networking, Installing the Hyper-V server role, Configuring Hyper-V settings, Accessing and managing Hyper-V remotely. Creating and managing virtual hard disks, virtual machines, and checkpoints Creating and configuring virtual hard disks, Creating and configuring virtual machines, Installing and Importing virtual machines, Managing virtual machine checkpoints, Monitoring Hyper-V, Designing virtual machines for server roles and services, Creating and managing virtual hard disks, Creating and managing virtual machines, Importing virtual machines and working with checkpoints monitoring Hyper-V. Creating and configuring virtual machine networks Creating and using Hyper-V virtual switches, Advanced Hyper-V networking features, Configuring and using Hyper-V network virtualization, Creating and using Windows Server 2012 R2 Hyper-V virtual switches, Configuring and using advanced virtual switch features, Configuring Hyper-V Network virtualization. Virtual machine movement and Hyper-V replica Providing high availability and redundancy for virtualization, Implementing virtual machine movement, Implementing and managing Hyper-V replica, Moving Hyper-V storage and virtual machines, Configuring and managing Hyper-V replica. Implementing failover clustering with Hyper-V Overview of failover clustering, Configuring and using shared storage, Implementing and managing failover clustering with Hyper-V, Creating a Hyper-V failover cluster, Managing a Hyper-V failover cluster. Installing and configuring System Center 2012 R2 virtual machine manager Integrating system center and server virtualization, Overview of VMM, Installing VMM, Adding hosts and managing host groups, Installing and configuring System Center 2012 R2 VMM, Managing hosts and host groups. Managing the Networking and storage infrastructure in System Center 2012 R2 VMM Managing networking infrastructure managing storage infrastructure, Managing infrastructure updates, Implementing a network infrastructure, Implementing a storage infrastructure, Managing infrastructure updates. Creating and managing VM using MS System Center 2012 R2 VMM VMM tasks in VMM, Creating, cloning, and converting VMs, Overview of VM updating, Creating a VM and modifying it's properties, Cloning a VM. Configuring and managing the MS System Center 2012 R2 VMM library and library objects Overview of the VMM library, Working with profiles and templates, Configuring and managing the VMM library, Creating and managing profiles and templates. Managing clouds in MS System Center 2012 R2 VMM Introduction to clouds, Creating and managing a cloud, Working with user roles in VMM, Creating a cloud, Working with user roles, Deploying VMs to a private cloud. Managing services in MS System Center 2012 R2 VMM and app controller Understanding services in VMM, Creating and managing services in VMM, Using app controller Creating a service template, Deploying a service and updating a service template, Configuring app controller, Deploying a VM in app controller. Protecting and monitoring virtualization infrastructure Overview of backup and restore options for VM, Protecting virtualization Infrastructure using DPM, Using Operations Manager for monitoring and reporting, Integrating VMM with Operations Manager, Implementing MS System Center 2012 R2 Operations Manager agents, Configuring Operations Manager monitoring components, Configuring Operations Manager integration with System Center 2012 R2 VMM.

Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention