52954 Courses in Edinburgh delivered Online

GPON and FTTx networks training course description Designed to benefit those requiring an in depth knowledge of the principles and applications of Ten Gigabit and Gigabit Passive Optical Networking and Fibre to the X in NG Networks applications and their associated equipment, its flexibility and function within a modern transmission network. Using an effective mix of 'hands on' equipment instruction and correlation to theory based learning the delegate will gain a complete understanding of the equipment and the tasks to be undertaken in a real life situation. What will you learn Compare PON/FTTx systems. Explain network elements and designs. Support applications and network interfaces. List circuit provisioning and bandwidth requirements. Understand upstream & downstream issues. Describe headend & network elements/OLT-ONT. Perform network testing with OTDR test sets. GPON and FTTx networks training course details Who will benefit: Anyone working with GPON and FTTx. Prerequisites: Introduction to data communications and networking. Duration 5 days GPON and FTTx training course contents FTTN, FTTC, FTTH SMF, MMF, Fibre safety and properties (dispersion/attenuation), Fibre reel cables and types, Fibre installation and air blown fibre, Transmitters and receivers - power budget/laser classes. Fibre to the home (FTTH), FTTC (Fibre to the Cabinet), FTTN (Fibre to the node) , FTTD (Fibre to the desk), FFTH topologies and wavelengths, Active or passive optical network. WDM equipment and GPON OSP design Wavelength considerations, WDM/DWDM/CWDM, EDFA optical amplification, AWG (Arrayed Waveguide Grating) splitters , Couplers (splitters) and losses, Optical splitters 1x2, 1x4, 1x8, 1x16, 1x32, 1x64, 2x64. PON variants Gigabit passive optical network (GPON), Gigabit Ethernet passive optical network (GEPON), Time division PON (TDM-PON), Wave Division Multiplexing PON (WDM-PON), 1Gbps, 10Gbps, 40Ggps, 100Gbps FSAN (Full Service Access Network) NGA (Next Generation Access), Strategies for TDM-PON to WDM-PON migration, Architecture of NG-PON (hybrid WDM/TDM PON), Additional services than triple play. GEPON design GPON OSP centralized and distributed design, GPON PON splitters x4 x8 x32, Fibre splice trays /cassette trays & enclosures, GPON field testing and installation verification, GPON physical layer testing, Optical time domain reflectometer (OTDR), Optical power source & meter, Optical return loss (ORL), APON/BPON/GPON/EPON comparisons. GPON ITU-T G.984.1 Reference model, terminology & architecture, Access network system management functions. ONT & OLT functional block examples. FTTx scenarios, 4 switching arrangements for external access network backup. GPON ITU-T G.984.2 Physical layer, Enhancement band, Bit rate and wavelengths, FEC and RAMAN. GPON ITU-T G.984.3 Frame structure, GPON encapsulation method (GEM), GTC adaptation and framing sublayer protocol stack, Status reporting & traffic monitoring DBA (SR-DBA & TM-DBA), Transmission container (T-CONT) types, Downstream & upstream multiplexing, GEM port identifier, Media access control and ONU registration, Extended bandwidth assignment model scheduling architecture, PLOAM & alarm messages, Downstream & Upstream FEC, Process order in a GTC transmit flow. GPON ITU-T G.984.4 and G.988 ONT management and control interface (OMCI) Management interface, Reference model, Typical ONT with SCTE 55-1 or SCTE 55-2 compliancy. GPON ITU-T G.984.5 enhancement band Band options, GPON NGA, Wavelength allocation. GPON ITU-T G.984.6 optical reach extension (G.984.re) Reach extension (RE), OA-based and OEO-based reach extenders, Protection, Reach extender with OTDR blocking filters (BF) and bypass (BYP) filters. GPON ITU-T G.984.7 long reach Quiet Window. 10-GPON ITU-T G.987.1 (XG-PON) Scenarios, reference access network architecture, XG-PON with G-PON through WDM1r, G-PON and XG-PON wavelength allocation, G-PON and XG-PON co-existence with video overlay option, RE migration scenarios. G.989 40Gbps XG-PON2 Functional reference architecture, NG-PON2 system coexistence with legacy systems, Definitions of legacy compatibility terminology. GPON issues and standards GPON components GPON OLT / GPON ONT, GPON management, Operational support systems (OSS), Network management systems (NMS), OMCI (ONT Management control interface), RG (Residential gateway), Data and prioritised voice channel product, GPON broadband-forum standards, Broadband-forum , TR-069 and TR-156, HPNA (home phone network alliance), Powerline carrier (PLC), GPON DLNI G.hn or G.9960, MOCA, FTTH council certification standard for network certification. Fibre-connected home badge, Ethernet in the first mile (EFM), GPON frame synchronization to network timing, Direct clock synchronization interface (BITS), Multiservice access platform (MSAP), Software planning tool, Superconnected cities / voucher scheme. Hands on practical assignments Single and multimode fibre recognition, Fibre Cleaning methods, Checking cleaning with an optical microscope, Optical light source and optical power meter referencing, PON splitter and fibre drum testing with an optical power meter, 6km classroom passive optical network testing with an OTDR at 1310/1550nm, Using decibels (dB's) and decibel milliwats (dBm's), Designing networks up to 20km long using vendor specifications (power budget), Fault finding with a visible fault locator.

About this training course Gas-lift is one of the predominant forms of artificial lift used for lifting liquids from conventional, unconventional, onshore and offshore assets. Gas-lift and its various forms (intermittent lift, gas-assisted plunger lift) allows life of well lift-possibilities when selected and applied properly. This 5-day training course is designed to give participants a thorough understanding of gas-lift technology and related application concepts. This training course covers main components such as application envelope, relative strengths and weaknesses of gas-lift and its different forms like intermittent lift, gas-assisted plunger lift. Participants solve examples and class problems throughout the course. Animations and videos reinforce the concepts under discussion. Unique Features: Hands-on usage of SNAP Software to solve gas-lift exercises Discussion on digital oil field Machine learning applications in gas-lift optimization Training Objectives After the completion of this training course, participants will be able to: Understand the fundamental theories and procedures related to Gas-Lift operations Easily recognize the different components of the gas-lift system and their basic structural and operational features Be able to design a gas-lift installation Comprehend how digital oilfield tools help address ESP challenges Examine recent advances in real-time approaches to the production monitoring and lift management Target Audience This training course is suitable and will greatly benefit the following specific groups: Production, reservoir, completion, drilling and facilities engineers, analysts, and operators Anyone interested in learning about implications of gas-lift systems for their fields and reservoirs Course Level Intermediate Advanced Training Methods The training instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all the topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught in their own organization. Course Duration: 5 days in total (35 hours). Training Schedule 0830 - Registration 0900 - Start of training 1030 - Morning Break 1045 - Training recommences 1230 - Lunch Break 1330 - Training recommences 1515 - Evening break 1530 - Training recommences 1700 - End of Training The maximum number of participants allowed for this training course is 20. This course is also available through our Virtual Instructor Led Training (VILT) format. Prerequisites: Understanding of petroleum production concepts. Each participant needs a laptop/PC for solving class examples using software to be provided during class. Laptop/PC needs to have a current Windows operating system and at least 500 MB free disk space. Participants should have administrator rights to install software. Trainer Your expert course leader has over 35 years' work-experience in multiphase flow, artificial lift, real-time production optimization and software development/management. His current work is focused on a variety of use cases like failure prediction, virtual flow rate determination, wellhead integrity surveillance, corrosion, equipment maintenance, DTS/DAS interpretation. He has worked for national oil companies, majors, independents, and service providers globally. He has multiple patents and has delivered a multitude of industry presentations. Twice selected as an SPE distinguished lecturer, he also volunteers on SPE committees. He holds a Bachelor's and Master's in chemical engineering from the Gujarat University and IIT-Kanpur, India; and a Ph.D. in Petroleum Engineering from the University of Tulsa, USA. Highlighted Work Experience: At Weatherford, consulted with clients as well as directed teams on digital oilfield solutions including LOWIS - a solution that was underneath the production operations of Chevron and Occidental Petroleum across the globe. Worked with and consulted on equipment's like field controllers, VSDs, downhole permanent gauges, multiphase flow meters, fibre optics-based measurements. Shepherded an enterprise-class solution that is being deployed at a major oil and gas producer for production management including artificial lift optimization using real time data and deep-learning data analytics. Developed a workshop on digital oilfield approaches for production engineers. Patents: Principal inventor: 'Smarter Slug Flow Conditioning and Control' Co-inventor: 'Technique for Production Enhancement with Downhole Monitoring of Artificially Lifted Wells' Co-inventor: 'Wellbore real-time monitoring and analysis of fracture contribution' Worldwide Experience in Training / Seminar / Workshop Deliveries: Besides delivering several SPE webinars, ALRDC and SPE trainings globally, he has taught artificial lift at Texas Tech, Missouri S&T, Louisiana State, U of Southern California, and U of Houston. He has conducted seminars, bespoke trainings / workshops globally for practicing professionals: Companies: Basra Oil Company, ConocoPhillips, Chevron, EcoPetrol, Equinor, KOC, ONGC, LukOil, PDO, PDVSA, PEMEX, Petronas, Repsol, , Saudi Aramco, Shell, Sonatrech, QP, Tatneft, YPF, and others. Countries: USA, Algeria, Argentina, Bahrain, Brazil, Canada, China, Croatia, Congo, Ghana, India, Indonesia, Iraq, Kazakhstan, Kenya, Kuwait, Libya, Malaysia, Oman, Mexico, Norway, Qatar, Romania, Russia, Serbia, Saudi Arabia, S Korea, Tanzania, Thailand, Tunisia, Turkmenistan, UAE, Ukraine, Uzbekistan, Venezuela. Virtual training provided for PetroEdge, ALRDC, School of Mines, Repsol, UEP-Pakistan, and others since pandemic. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

The aim of this course is to provide an understanding of the intersection of law and ethics, including major ethical perspectives, ethical decision-making models, and the relationship between law and ethics. Students will learn about the importance of setting an ethical tone at the top of an organization and the ethical decision tree for business leaders. The course will cover the short- and long-term returns and the promotion of ethical behavior and social responsibility in the marketplace. Students will also gain knowledge about the history and basic framework of antitrust laws, including horizontal and vertical restraints of trade, price discrimination, and concentrations of market power. The course will also explore antitrust enforcement, antitrust injury, limitations of antitrust enforcement, and antitrust considerations. After the successful completion of the course, you will be able to learn about the following, Law & Ethics: What Is Ethics? Major Ethical Perspectives. An Ethical Decision Model. Relationship b/w law and ethics. Ethical tone sets at the top. Ethical business leader decision tree. Tension b/w short- and long-term returns. Social Responsibility. Positive actions. Promoting ethical Behaviour. Moral of the marketplace. Antitrust: History and Basic Framework of Antitrust Laws. Horizontal Restraints of Trade. Vertical Restraints of Trade. Price Discrimination- The Robinson-Patman Act. Sherman Act, Section 2- Concentrations of Market Power. Acquisitions and Mergers under Section 7 of the Clayton Act. Unfair Methods of competition section 5 of the federal commission act. Antitrust enforcement. Antitrust injury. Limitations of antitrust enforcement. Antitrust considerations. This course aims to explore the intersection of law and ethics, with a particular focus on the major ethical perspectives and an ethical decision-making model. Students will examine the relationship between law and ethics and how ethical tone sets at the top of an organization. The course will cover topics such as the tension between short- and long-term returns, social responsibility, promoting ethical behaviour, and the morale of the marketplace. Additionally, students will learn about antitrust laws, including the history and basic framework of antitrust laws, horizontal and vertical restraints of trade, price discrimination, and concentrations of market power. The course will also cover acquisitions and mergers under Section 7 of the Clayton Act, unfair methods of competition under Section 5 of the Federal Commission Act, antitrust enforcement, antitrust injury, and the limitations of antitrust enforcement. The aim of this course is to provide an understanding of the intersection of law and ethics, including major ethical perspectives, ethical decision-making models, and the relationship between law and ethics. Students will learn about the importance of setting an ethical tone at the top of an organization and the ethical decision tree for business leaders. The course will cover the short- and long-term returns and the promotion of ethical behavior and social responsibility in the marketplace. Students will also gain knowledge about the history and basic framework of antitrust laws, including horizontal and vertical restraints of trade, price discrimination, and concentrations of market power. The course will also explore antitrust enforcement, antitrust injury, limitations of antitrust enforcement, and antitrust considerations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Concept and Implications of Ethics and Antitrust in Business Self-paced pre-recorded learning content on this topic. Concept and Implications of Ethics and Antitrust in Business Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Ethics and Compliance Officer Antitrust Attorney Corporate Social Responsibility Manager Business Ethics Consultant Antitrust Investigator Compliance Analyst Risk Management Specialist Business Conduct and Ethics Trainer Antitrust Litigation Specialist Corporate Responsibility Coordinator Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Warehouse Safety, Commercial Law and Retail Management Diploma courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Warehouse Safety, Commercial Law and Retail Management Diploma. Whether you're a student, recent graduate, or job seeker, our Warehouse Safety, Commercial Law and Retail Management Diploma bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Warehouse Safety, Commercial Law and Retail Management Diploma Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Warehouse Safety, Commercial Law and Retail Management Diploma bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Warehouse Safety QLS Course 02: Commercial law QLS Course 03: Retail Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Law Course 02: Supply Chain Management Course 03: Merchandising Course 04: Tax Accounting Course 05: Manual Handling Awareness Course In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Warehouse Safety, Commercial Law and Retail Management Diploma courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Warehouse Safety, Commercial Law and Retail Management Diploma Bundle: Master the foundational principles and techniques of Warehouse Safety, Commercial Law and Retail Management Diploma. Develop advanced proficiency in Warehouse Safety, Commercial Law and Retail Management Diploma methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Warehouse Safety, Commercial Law and Retail Management Diploma. Enhance your problem-solving and critical thinking abilities within the context of Warehouse Safety, Commercial Law and Retail Management Diploma. Cultivate strong communication and collaboration skills essential for success in Warehouse Safety, Commercial Law and Retail Management Diploma. The Warehouse Safety, Commercial Law and Retail Management Diploma bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Warehouse Safety, Commercial Law and Retail Management Diploma. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Warehouse Safety, Commercial Law and Retail Management Diploma bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who work or aspire to work in the warehousing and retail industry. Individuals who want to develop skills and knowledge in safety management, commercial law, and retail management. Business owners or entrepreneurs who want to gain a better understanding of the warehousing and retail industry. Career path Warehouse Manager: £30,000 - £60,000 per year Retail Store Manager: £25,000 - £50,000 per year Supply Chain Manager: £35,000 - £70,000 per year Commercial Lawyer: £50,000 - £100,000 per year Tax Accountant: £30,000 - £80,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

This is a practical and immersive course for people managers which provides you with the skills, knowledge, and confidence to have effective conversations with staff about mental health and wellbeing.

***24 Hour Limited Time Flash Sale*** Commercial Law, Management and Forex Trading Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Commercial Law, Management and Forex Trading courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Commercial Law, Management and Forex Trading. Whether you're a student, recent graduate, or job seeker, our Commercial Law, Management and Forex Trading bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Commercial Law, Management and Forex Trading Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Commercial Law, Management and Forex Trading bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Commercial law QLS Course 02: Commercial Management QLS Course 03: Basic Forex Trading 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Financial Modelling Using Excel Course 02: Corporate Finance Course 03: Internal Audit Skills Course 04: Finance: Financial Investigator Course 05: Financial Reporting In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Commercial Law, Management and Forex Trading courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Commercial Law, Management and Forex Trading Bundle: Master the foundational principles and techniques of Commercial Law, Management and Forex Trading. Develop advanced proficiency in Commercial Law, Management and Forex Trading methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Commercial Law, Management and Forex Trading. Enhance your problem-solving and critical thinking abilities within the context of Commercial Law, Management and Forex Trading. Cultivate strong communication and collaboration skills essential for success in Commercial Law, Management and Forex Trading. The Commercial Law, Management and Forex Trading bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Commercial Law, Management and Forex Trading. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Commercial Law, Management and Forex Trading bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to develop a comprehensive understanding of commercial law, management, and forex trading. Business owners, managers, and executives seeking to improve their knowledge and skills in managing business operations. Individuals are interested in pursuing a career in finance, accounting, or business management. Individuals seeking to enhance their financial modelling and analysis skills using Excel. Is anyone looking to start a career in forex trading? Career path Commercial Law Attorney Commercial Manager Forex Trader Financial Analyst Internal Auditor Financial Investigator Financial Reporting Manager Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

The aim of this course is to provide students with a comprehensive understanding of the regulatory environment that governs the operations of commercial banks.After the successful completion of the course, you will be able to learn about the following, Analyze the role of the bank regulatory system in the financial system. Identify regulatory bodies and their functions. Evaluate the financial regulatory framework. Analyze banking regulations and their compliance requirements. Assess the impact of regulatory fragmentation on the financial system. Evaluate commercial bank lending policies. Analyze the concept of investment policy. Identify the components of an investment policy. The aim of this course is to provide students with a comprehensive understanding of the regulatory environment that governs the operations of commercial banks. By the end of the course, students should be able to evaluate the impact of regulatory frameworks on the banking industry, analyze the lending and investment policies of commercial banks, and assess the functions of central banks and the international banking system. This course provides an overview of the regulatory environment in which commercial banks operate. Students will learn about the regulatory bodies, frameworks, and compliance requirements that impact the banking industry, as well as the lending and investment policies of commercial banks. The course also covers the international banking system and the functions of central banks. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding the Commercial Bank's Regulatory Environment Self-paced pre-recorded learning content on this topic. Understanding the Commercial Bank's Regulatory Environment Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Regulatory Compliance Officer Bank Examiner Risk Management Analyst Compliance Manager Financial Analyst Internal Auditor Banking Consultant Policy Analyst Credit Risk Analyst Anti-Money Laundering (AML) Compliance Officer Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and much more. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Call Centre & Customer Service Training Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Call Centre & Customer Service Training Course - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Call Centre & Customer Service Training Course - Old Version Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

About this Training Course Gas wells are the most uncertain hence critical component of any gas production system. A successful gas project relies on a reliable forecast of gas well production and on timely implementation of measures that restore, sustain and improve gas well capacity, and maximize reserves. This 5-day course provides the skills to understand and analyze (changes in) gas well performance, and to select and design those remedial measures. It addresses all four gas well components i.e. reservoir performance, inflow performance, outflow performance and surface performance, individually and combined. In depletion-drive reservoirs, the gas well outflow performance becomes inevitably compromised as the reservoir pressure depletes and the gas rate becomes insufficient to lift liquid water and condensate to surface. This condition is referred to as liquid loading and causes significant loss of well capacity and reserves. This 5-day course provides the means to recognize and predict liquid loading, introduces the deliquification techniques that mitigate liquid loading, and then teaches how to select, design, install and operate the optimum suite of deliquification measures. Training Objectives On completion of this course, participants will be able to: Recognize and model gas well reservoir, inflow, outflow and surface performance Understand and model gas well production forecast and reserves Identify and model gas well performance threats and opportunities, specifically liquid loading and deliquification Select and justify remedial measures that mitigate those threats or realize those opportunities, specifically deliquification measures Understand design, installation and operation of those deliquification measures Target Audience This course is intended for production engineer, surveillance engineer, completion engineer, production/process chemist, reservoir engineer, production programmer, production operator, as well as other professionals responsible for selecting, installing, operating, monitoring and optimizing deliquification. Course Level Basic or Foundation Training Methods This course consists of a series of lectures and exercises. The lectures are interactive with field examples to illustrate models and concepts, where participants are encouraged to contribute their own relevant field examples. The exercises make use of a series of Excel worksheets for model calculations. Participants are invited to implement their own field specific well data. When arranged beforehand, PROSPER gas well performance software can be used as well. This course addresses ways and means to monitor and manage gas well performance and deliquification. It covers the purpose, outcome and benefit of gas well surveillance and capacity measures to assist future surveillance and capacity planning. Specifically, it addresses the selection and implementation of deliquification measures. This course introduces the skills and tools required for periodic review of gas well performance in support of critical business processes Trainer Your expert course leader brings with him 38 years of oil and gas field experience largely within Shell of which 25 years as gas well production engineer. He has covered the full spectrum of activities moving from R&D to green field development to brown field surveillance and optimisation, to become a leading gas well performance and deliquification specialist. He likes to capture the complex reality of gas well inflow, outflow and reservoir performance by means of practical data-driven rules and tools that cover a wide range of conditions i.e. shallow-to-deep, prolific-to-tight, dry-to-wet, green-to-brown, 1-1/2'-to-9-5/8' tubing, and depletion-to-aquifer drive. Before his retirement end 2020, He worked for Shell affiliated oil and gas companies including Shell Malaysia, Petroleum Development Oman, NAM Netherlands and Shell R&D in Netherlands and USA. Since then, he has been active as an independent trainer and consultant, amongst others for Cairn India. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

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