9625 Courses in Cardiff delivered Online

Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 3 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 3 course you will get fundamental ideas of phone-based customer service, the key understanding of problem-solving over the phone and so on. Enrol in this course today and start your instant first step towards learning about managing interoffice calls and voicemail. Learn faster for instant implementation. Learning Outcome Understand problem-solving over the phone Gain in-depth knowledge of intra-organisation dealings Know how to measure customer service Learn about managing interoffice calls and voicemail How Much Do Customer Service Executives Earn?  Senior - £38,000 (Apprx.) Average - £23,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 3 Module 01: Managing Interoffice Calls and Voicemail 00:10:00 Module 02: Problem Solving over the Phone 01:04:00 Module 03: Intra Organisation Dealings 00:35:00 Module 04: Measuring Customer Service 00:12:00 Assignment Assignment - Phone-Based Customer Service Part - 3 00:00:00

Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 1 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 1 course you will get fundamental ideas of phone-based customer service, the key understanding of customer relationship management and so on. Enrol in this course today and start your instant first step towards learning about customer service. Learn faster for instant implementation. Learning Outcome Familiarise with customer service Understand what's different about good customer service Gain in-depth knowledge of customer relationship management Deepen your understanding of customer service communication strategies How Much Do Customer Service Executives Earn?  Senior - £38,000 (Apprx.) Average - £23,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 1 Module 01: Introduction to Customer Service 00:23:00 Module 02: What's Different about Good Customer Service? 00:12:00 Module 03: Customer Relationship Management 00:42:00 Module 04: Customer Service Communication Strategies 00:24:00 Assignment Assignment - Phone-Based Customer Service Part - 1 00:00:00

Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 2 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 2 course you will get fundamental ideas of phone-based customer service, the key understanding of building rapport over the phone and so on. Enrol in this course today and start your instant first step towards learning about phone etiquette. Learn faster for instant implementation. Learning Outcome Familiarise with building rapport over the phone Understand aspects of phone etiquette Gain in-depth knowledge of the inbound and outbound calls Deepen your understanding of active listening and managing tough callers How Much Do Customer Service Executives Earn?  Senior - £38,000 (Apprx.) Average - £223,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 2 Module 01: Aspects of Phone Etiquette 00:31:00 Module 02: Building Rapport Over the Phone 00:24:00 Module 03: Inbound and Outbound Calls 00:16:00 Module 04: Active Listening and Managing Tough Callers 00:28:00 Assignment Assignment - Phone-Based Customer Service Part - 2 00:00:00

Course Overview Approximately 150 breast cancer diagnoses are made per day in the UK. It is one of the most common forms of cancer in women, and the second most common cancer overall. If you are looking to learn more about this disease and its prevention, then this course is perfect for you. This breast cancer awareness course covers everything you need to know about breast cancer; from its causes to its risk factors and accepted treatment. You will learn about the origins of cancer, as well as its prognosis, and also the role that genetics plays in breast cancer. This course will also go into detail about the relationship between breast cancer, oestrogen and progesterone, and the lifestyle changes you can make to prevent breast cancer development. This best selling Breast Cancer has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Breast Cancer is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Breast Cancer is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Breast Cancer is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Breast Cancer, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Breast Cancer will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Breast Cancer to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

Health and Safety Management for Construction (UK) Level 1: Abrasive Wheel Safety In "Health and Safety Management for Construction (UK) Level 1: Abrasive Wheel Safety," acquire key insights into abrasive wheels within the scope of Health and Safety Management for Construction. Grasp mounting techniques, handling protocols, and inspection procedures that align with Health and Safety standards in the construction industry. Learning Outcomes: Comprehend abrasive wheels in Health and Safety. Analyze Health and Safety in abrasive wheel safety. Mount abrasive wheels per Health and Safety. Execute Health and Safety-compliant handling. Test and inspect wheels for Health and Safety. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Health and Safety Management for Construction (UK) Level 1: Abrasive Wheel Safety Course Syllabus Abrasive Wheels Fundamentals: Delve into the basics of abrasive wheels, integrating them into the broader framework of Health and Safety Management for Construction. Abrasive Wheel Safety: Familiarize yourself with Health and Safety guidelines tailored for abrasive wheels within the construction sector. Mounting of Abrasive Wheels: Master Health and Safety-compliant procedures for the effective mounting of abrasive wheels in construction. Handling of Abrasive Wheels: Acquire Health and Safety techniques for the safe handling of abrasive wheels, mitigating risk in construction environments. Testing of Abrasive Wheels: Learn to conduct rigorous tests on abrasive wheels as part of your Health and Safety Management for Construction responsibilities. Inspections of Abrasive Wheels: Understand Health and Safety protocols for inspecting abrasive wheels, ensuring they meet construction industry safety standards.

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Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

🌟 Elevate Your Customer Service to Extraordinary Heights! 🌟   Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!   🚀 Why Choose Our Masterclass?   ✨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.   ✅ Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.   🌐 Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.   🔥 Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.   📈 Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.   🎓 What You'll Learn: The Psychology of Customer Satisfaction Effective Communication Strategies Handling Challenging Situations with Grace Implementing Proactive Customer Service Harnessing Technology for Seamless Support Building a Customer-Centric Culture within Your Team   🎁 Exclusive Bonuses: Enroll now and receive: 📚 Comprehensive Course Materials 🗣️ Access to a Thriving Community of Like-Minded Professionals 📈 Practical Tools and Templates for Immediate Implementation   👩‍💻 Who Should Enroll: Customer Service Representatives Support Team Leaders Entrepreneurs and Small Business Owners Anyone Passionate about Delivering Exceptional Service   💡 Ready to Stand Out in a Crowded Marketplace? Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!   🚀 Transform today, thrive tomorrow! 🚀   Course Curriculum

The RQF Level 3 Outdoor First Aid Course is designed for individuals engaging in outdoor activities, offering advanced training in managing emergencies specific to outdoor environments. Here's a concise overview: Specialised Training: Tailored for outdoor enthusiasts, professionals, and leaders involved in remote outdoor activities or expeditions. Comprehensive Skills: Covers assessing and managing injuries, trauma care, medical emergencies, and evacuation procedures relevant to outdoor settings. Scenario-Based Learning: Simulated outdoor emergencies, providing practical application of skills in realistic scenarios encountered during outdoor pursuits. Remote Environment Preparedness: Emphasis on handling emergencies where immediate medical assistance might be limited, focusing on adaptability and resource utilisation. Hands-on Training: Practical sessions demonstrating wilderness-specific first aid techniques, including the use of specialised equipment. Communication and Decision-making: Training in effective communication and teamwork during outdoor emergencies, fostering quick and coordinated responses. This course equips outdoor enthusiasts, guides, and professionals with advanced first aid skills, preparing them to manage a wide array of outdoor emergencies in remote or challenging environments. Suitability - Who should attend? The RQF Level 3 Outdoor First Aid Course is suitable for: Outdoor Enthusiasts: Hikers, climbers, campers, and adventurers seeking skills to manage emergencies during outdoor pursuits. Professional Guides: Outdoor leaders, expedition leaders, and instructors responsible for group safety during outdoor activities. Workers in Remote Environments: Forestry workers, park rangers, and those working in remote or wilderness settings where immediate medical help might be limited. Sports Coaches: Coaches involved in outdoor sports or activities requiring knowledge of first aid in outdoor environments. Volunteers and Community Members: Individuals participating in community-based outdoor programs or volunteering in remote areas. Professionals with Outdoor Responsibilities: Individuals whose roles involve outdoor responsibilities and the need for advanced first aid skills in such settings. It's ideal for anyone seeking to enhance their ability to respond to outdoor emergencies where access to immediate medical assistance is limited. Outcome / Qualification etc. The outcomes of completing the RQF Level 3 Outdoor First Aid Course include: Advanced First Aid Skills: Proficiency in managing a broad range of outdoor-specific injuries and medical emergencies encountered in remote settings. Confidence and Preparedness: Enhanced confidence to assess, manage, and provide first aid in challenging outdoor environments. Scenario Adaptability: Ability to adapt first aid skills to diverse outdoor scenarios and make informed decisions in remote or adverse conditions. Effective Communication: Improved communication and teamwork skills essential for coordinating responses to outdoor emergencies. Emergency Preparedness: Understanding evacuation procedures, resource improvisation, and utilising outdoor-specific first aid equipment. Certification: Attainment of an accredited qualification demonstrating competence in outdoor first aid management. Completing this course ensures participants are well-equipped to respond competently and effectively to a wide array of outdoor emergencies. Training Course Content UNIT 1 OUTDOOR EMERGENCY ACTION Module 1 Introduction Module 2 What is outdoor first aid? Module 3 First aid equipment Module 4 Summon assistance Module 5 Monitoring Module 6 Scene survey Module 7 Primary survey Module 8 Secondary assessment Module 9 Resuscitation and AED Module 10 Disorders of respiration Module 11 Wounds and bleeding Module 12 Hypovolaemic shock UNIT 2 OUTDOOR INCIDENT MANAGEMENT DAY 2 Module 1 Incident management Module 2 Bones, joints and muscle injuries Module 3 Head and spinal injuries Module 4 Chest and abdominal injuries Module 5 Major illnesses Module 6 Anaphylaxis Module 7 Extreme heat and cold Module 8 Burns Module 9 Eye injuries Module 10 Poisoning Module 11 Bites and stings Module 12 Written assessment and course closure Course delivery details The delivery of the RQF Level 3 Outdoor First Aid Course typically involves a combination of: Classroom Sessions: In-person training covering theoretical aspects of outdoor first aid, including lectures, discussions, and presentations. Practical Workshops: Hands-on sessions allowing participants to practice first aid skills specific to outdoor scenarios, utilising equipment and simulations. Outdoor Simulations: Realistic scenario-based training in outdoor environments, replicating emergencies encountered during outdoor activities. Interactive Learning: Engaging activities, group exercises, and case studies to reinforce learning and encourage interactive participation. Qualified Instructors: Training facilitated by experienced and certified outdoor first aid instructors knowledgeable about outdoor emergency management. Assessment and Certification: Evaluation of skills and understanding through practical assessments, quizzes, or examinations leading to certification upon successful completion. This mixed approach ensures a comprehensive understanding and practical application of first aid skills tailored for outdoor settings. Why choose Madeleys First Aid Plus Founded in 2021 after Louise left 30 years in the NHS as an Advanced practitioner in A&E/ITU, had spent 1.5 years in Covid ITU Won FSB Best start-up business in the West Midlands in May 2023 Now trained 100's of delegates in Physical and Mental Health First Aid Expenses Travel costs and lunch required, there are many cafes and sandwich bars here in Much Wenlock to buy your lunch, you may eat it in the training room. All training material, books, qualification certificates are included in the price Continuing Studies After completing the RQF Level 3 Outdoor First Aid Course, individuals may pursue further studies or complementary training, including: Advanced Outdoor First Aid Courses: Specialised courses focusing on specific aspects like wilderness trauma, advanced rescue techniques, or extended wilderness medical training. Wilderness Medicine Certification: Advanced programs offering in-depth knowledge in wilderness medicine, ideal for those aiming for higher expertise in outdoor medical care. Leadership and Outdoor Education Courses: Studies in leadership, outdoor education, or adventure sports coaching, complementing first aid skills for leadership roles in outdoor settings. Specialised Rescuer Certifications: Training in technical rescue skills, rope rescue, water rescue, or other specialized rescue techniques relevant to specific outdoor activities. Medical Certification Programs: Pursuing medical certifications or courses in emergency medicine, paramedicine, or healthcare, enhancing medical expertise for outdoor settings. Continued education allows individuals to deepen their understanding, broaden their skill set, and specialise further in managing emergencies in diverse outdoor environments