8219 Courses in Cardiff delivered Online

Name: HVAC QLS Training Course
Price: 129 GBP
Availability: InStock

Level 1 Online Cardiff

Customer Service Diploma Level 2 & 3

5.0(2)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Delivered Online On Demand42 minutes

£12

Diploma In Business Administration

4.7(47)

By Academy for Health and Fitness

Take your career in Business Administration to the next level with a degree in Business Administration! Our Business Administration program covers all the essential areas of business, including finance, marketing, and management. You'll learn from experienced Business Administration experts and have access to a variety of learning opportunities. With a degree in business administration, you'll gain the knowledge you need to thrive in this field. You'll be able to think critically, solve problems, and make strategic decisions that drive businesses to success. Plus, you'll have a valuable credential in Business Administration to add to your resume and set yourself apart in a the job market. This Premium 8 in 1 Bundle Package includes: Course 01: Diploma In Business Administration Course 02: Strategic Business Management Course 03: Admin, Secretarial & PA Course 04: Agile Project Management Course 05: Office Administration & Skills Diploma Course 06: Financial Analysis for Finance Reports Course 07: Business Plan for Entrepreneurs Course 08: Compliance Management Course Take the first step towards a rewarding career by enrolling in our Business Administration program today! Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of Business Administration Get a free student ID card with Business Administration Training Get instant access to this Business Administration course This Business Administration course is affordable and simple to understand This course is an entirely online, interactive lesson with voiceover audio Lifetime access to the Business Administration course materials The Business Administration course comes with 24/7 tutor support After completing all the modules in the business administration course, your skills and knowledge will be tested with an MCQ-based assessment. You will receive instant results to confirm if you have passed the course. You have to complete the assessment of this business administration course to achieve the CPD accredited Certificate. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? After completing this bundle, you can progress towards- Master of Business Administration (MBA) Level 2 Certificate in Principles of Business Administration (RQF) Level 2 Certificate in Principles of Business Administration (VRQ) Level 3 Diploma in Business Administration (RQF) Level 4 NVQ Diploma in Business Administration (RQF) level 1 certificate in business administration level 2 certificate in business administration Level 2 Diploma in Business Administration level 6 diploma in business administration