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8845 Courses in Cardiff delivered Online

Fire Safety Awareness Level 1

4.5(3)

By Studyhub UK

The 'Fire Safety Awareness Level 1' course provides essential knowledge and awareness of fire safety measures, regulations, risk assessment, evacuation strategies, and the use of fire safety routes and signs. Learning Outcomes: Understand the basics of fire safety, including fire hazards and prevention. Learn about fire safety regulations and the importance of conducting risk assessments. Familiarize yourself with fire safety measures, such as fire extinguishers and fire blankets. Identify fire safety routes and signs used in buildings for safe evacuation during emergencies. Gain knowledge of effective evacuation strategies to ensure the safety of individuals in case of a fire incident. Why buy this Fire Safety Awareness Level 1? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Fire Safety Awareness Level 1 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Fire Safety Awareness Level 1 course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Fire Safety Awareness Level 1 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Fire Safety Awareness Level 1 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Fire Safety Awareness Level 1 is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Fire Safety Awareness Level 1 Module 01: Basics of Fire Safety 00:07:00 Module 02: Regulations and Risk Assessment 00:04:00 Module 03: Fire Safety Measures 00:06:00 Module 04: Fire Safety routes and signs 00:04:00 Module 05: Evacuation Strategies 00:05:00 Additional Reading Materials Additional Reading Materials - Fire Safety Awareness Level 1 07:00:00 Assignment Assignment - Fire Safety Awareness Level 1 00:00:00

Fire Safety Awareness Level 1
Delivered Online On Demand7 hours 26 minutes
£10.99

Architectural Studies

4.5(3)

By Studyhub UK

Delve deep into the realm of 'Architectural Studies' and embark on a journey that bridges the past, present, and future of architectural wonders. This comprehensive course guides you through the evolution of architectural designs, styles, and the compelling ideas that shaped them. From the grandeur of ancient edifices to the sleek lines of modern constructs, every module unravels a unique story. Additionally, gain invaluable insights into interior designing, exploring the interplay of colours and lights to create mesmerising interiors that resonate with style and functionality. Learning Outcomes Understand the foundational concepts and history of architectural studies. Trace the progression of architectural styles, from ancient to post-modern eras. Appreciate the nuances of distinctive architectural movements and their impact. Grasp the principles of interior designing, focusing on elements like colour and lighting. Analyse the role of lighting in enhancing interior spaces through a two-part exploration. Why choose this Architectural Studies course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Architectural Studies Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Architectural Studies course for? Aspiring architects desiring a solid foundation in architectural history. Interior designers keen on expanding their design vocabulary. Historians passionate about architectural evolutions. Students of art and design courses. Enthusiasts of architectural styles and movements. Career path Architect - £35,000 - £75,000 Interior Designer - £22,000 - £52,000 Historical Buildings Inspector/Conservation Officer - £30,000 - £55,000 Urban Designer - £28,000 - £60,000 Landscape Architect - £25,000 - £48,000 Architectural Technologist - £24,000 - £50,000 Prerequisites This Architectural Studies does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Architectural Studies was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module-1: Introduction to Architectural Studies Introduction to Architectural Studies 00:27:00 Module-2: Ancient Architecture Ancient Architecture 00:13:00 Module-3: Architectural Ideas and Movements Architectural Ideas and Movements 00:23:00 Module-4: Architectural Styles Architectural Styles 00:15:00 Module-5: Art Deco Architectural Style Art Deco Architectural Style 00:18:00 Module-6: Scandinavian Architectural Style Scandinavian Architectural Style 00:22:00 Module-7: Victorian Architectural Style Victorian Architectural Style 00:18:00 Module-8: Classical and Early Christian Architectural Style Classical and Early Christian Architectural Style 00:28:00 Module-9: Gothic Architectural Style Gothic Architectural Style 00:22:00 Module-10: Baroque and Rococo Architectural Style Baroque and Rococo Architectural Style 00:17:00 Module-11: Eclecticism Architectural Style Eclecticism Architectural Style 00:15:00 Module-12: Modern and Post-Modern Architectural Style Modern and Post-Modern Architectural Style 00:28:00 Module-13: Interior Designing Interior Designing 00:24:00 Module-14: Colour in Interior Designing Colour in Interior Designing 00:24:00 Module-15: Lighting in Interior Design Part One Lighting in Interior Design Part One 00:12:00 Module-16: Lighting in Interior Design Part Two Lighting in Interior Design Part Two 00:17:00 Assignment Assignment - Architectural Studies 00:00:00

Architectural Studies
Delivered Online On Demand5 hours 23 minutes
£10.99

Modelling Environments for Mobile Games Using Maya & Unity 3D

4.5(3)

By Studyhub UK

Unleash the power of your artistic flair and technical acumen with the 'Modelling Environments for Mobile Games Using Maya & Unity 3D' course. This adventure in digital creation commences with an intimate introduction to your guide, an expert in crafting virtual realms, ensuring a personal connection from the outset. As you proceed, the course unfurls the intricacies of modeling the foundational elements of an island landscape, progressing to the architectural pillars that give your digital world form and function. With each module, the mystique of environment design in the gaming universe is demystified, turning novices into creators of enthralling mobile game worlds. The narrative of learning weaves through the art of texturing and material application, imbuing your models with the semblance of life. Adding flora and fauna breathes vitality into the landscapes you sculpt, while the transition from Maya to Unity transforms your creations from static models to dynamic elements within an interactive tapestry. The final act of this educational odyssey equips you with the prowess to refine your scene with professional camera and lighting setups, culminating in a polished, immersive environment ready to captivate the imaginations of mobile gamers across the globe. Learning Outcomes Craft engaging 3D environments suitable for mobile gaming. Navigate the transition of models between Maya and Unity with ease. Apply textures and materials to enrich visual aesthetics. Construct and fine-tune dynamic lighting for atmospheric effect. Produce polished scenes with professional camera techniques. Why choose this Modelling Environments for Mobile Games Using Maya & Unity 3D course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Modelling Environments for Mobile Games Using Maya & Unity 3D course for? Aspiring 3D environment artists in the gaming industry. Individuals interested in mastering Maya and Unity for mobile game development. Creatives aiming to expand their portfolio with interactive 3D scenes. Game designers looking to deepen their environmental design skills. Hobbyists eager to transform their visions into playable game levels. Career path 3D Environment Artist: £25,000 - £40,000 Mobile Game Developer: £29,000 - £55,000 Unity Developer: £30,000 - £50,000 Maya 3D Modeller: £24,000 - £45,000 Game Designer: £27,000 - £50,000 Lighting Artist: £26,000 - £42,000 Prerequisites This Modelling Environments for Mobile Games Using Maya & Unity 3D does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Modelling Environments for Mobile Games Using Maya & Unity 3D was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Modelling Environments for Mobile Games Using Maya & Unity 3D Module 01: Get To Know Your Instructor and the Course 00:02:00 Module 02: Modeling the Base of the Island 00:17:00 Module 03: Modeling the Buildings 00:34:00 Module 04: Unwrap, Texture And Apply Materials 00:14:00 Module 05: Add Flowers, Birds and Background 00:13:00 Module 06: Export the Models from Maya to Unity 00:05:00 Module 07: Import and Setup the Project in Unity 00:04:00 Module 08: Add Our Mesh to the Scene 00:05:00 Module 09: Materials and Textures 00:06:00 Module 10: Setup Camera and Lightning 00:06:00 Module 11: Bake the Light Map 00:08:00 Module 12: Add Camera Effect to Polish the Scene 00:03:00 Assignment Assignment - Modelling Environments for Mobile Games Using Maya & Unity 3D 00:00:00

Modelling Environments for Mobile Games Using Maya & Unity 3D
Delivered Online On Demand1 hour 57 minutes
£10.99

Maya & Unity 3D: Modeling Environments for Mobile Games

4.5(3)

By Studyhub UK

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Maya & Unity 3D: Modeling Environments for Mobile Games Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Maya & Unity 3D: Modeling Environments for Mobile Games Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Maya & Unity 3D: Modeling Environments for Mobile Games Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Maya & Unity 3D: Modeling Environments for Mobile Games Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Maya & Unity 3D: Modeling Environments for Mobile Games? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Maya & Unity 3D: Modeling Environments for Mobile Games there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Maya & Unity 3D: Modeling Environments for Mobile Games course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Maya & Unity 3D: Modeling Environments for Mobile Games does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Maya & Unity 3D: Modeling Environments for Mobile Games was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Maya & Unity 3D: Modeling Environments for Mobile Games is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Maya & Unity 3D: Modeling Environments for Mobile Games Module 01: Get To Know Your Instructor and the Course 00:02:00 Module 02: Modeling the Base of the Island 00:17:00 Module 03: Modeling the Buildings 00:36:00 Module 04: Unwrap, Texture And Apply Materials 00:14:00 Module 05: Add Flowers, Birds and Background 00:13:00 Module 06: Export the Models from Maya to Unity 00:05:00 Module 07: Import and Setup the Project in Unity 00:04:00 Module 08: Add Our Mesh to the Scene 00:05:00 Module 09: Materials and Textures 00:06:00 Module 10: Setup Camera and Lightning 00:06:00 Module 11: Bake the Light Map 00:08:00 Module 12: Add Camera Effect to Polish the Scene 00:03:00 Assignment Assignment - Maya & Unity 3D: Modeling Environments for Mobile Games 00:00:00

Maya & Unity 3D: Modeling Environments for Mobile Games
Delivered Online On Demand1 hour 59 minutes
£10.99

Change Happens! Reframing uncertainty in a changing world. Groups for up to 20 learners per workshop.

By Mindmaps Wellbeing

Change Happens! Reframing uncertainty in a changing world Change is inevitable — but that doesn’t mean it’s easy. Whether it’s a corporate restructure, a company merger, or the long-lasting ripple effects of a global pandemic, workplace change can stir up uncertainty, anxiety, and resistance. Our Change Happens! workshop helps teams reframe how they view change — not as a threat, but as an opportunity for growth. This interactive, evidence-based session blends psychology with practical strategies, empowering participants to navigate uncertainty with confidence, resilience, and acceptance. Change happens — but how you respond is what defines the outcome. Let’s make it a positive one. Join us for a workshop that transforms uncertainty into opportunity, and equips your team with the tools to thrive in a changing world. Workshop outline: Spotting the Signs of Change Fatigue — Recognising emotional responses and their impact on wellbeing. The Power of Reframing and Acceptance — Practical strategies to shift your mindset from fear to flexibility, and embrace acceptance when change is unavoidable. Building Personal and Team Resilience — Coping techniques that support both individual and collective wellbeing. Creating Your Change Action Plan — Simple steps to manage uncertainty and stay proactive. 2-hour workshop packages At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace training. With our selection of engaging and impactful 2-hour workshops, you can build a programme that truly meets your organisation’s needs. Whether you’re looking to manage stress, challenge stigma, or avoid burnout, you choose the sessions that suit your team best. Our training courses and workshop collection Book multiple workshops on the same day to save Why Mindmaps Wellbeing? Mindmaps Wellbeing is the trusted training provider for businesses looking to enhance workplace mental health and employee wellbeing. Our training is designed and delivered by registered Mental Health Nurses, ensuring credibility, expertise, and real-world application. Focus on culture change – Our training goes beyond theory transfer, aiming to embed lasting behavioural shifts that foster a positive, mentally healthy workplace Flexible delivery options – We offer in-person, online, and hybrid training solutions to fit your organisation’s needs Proven impact and measurable results – Our training leads to improved employee engagement, productivity, and retention Engaging and actionable – All our courses include interactive activities, case studies, and real-world applications for immediate impact Contact us for more information.

Change Happens! Reframing uncertainty in a changing world.
Groups for up to 20 learners per workshop.
Delivered in Devon or UK Wide or OnlineFlexible Dates
Price on Enquiry

LEARN TO MAKE MACRAME KEY-RINGS

By Golden Rope

Learn to make macrame key-rings which is very beautiful. You can make these for your own and give these as a gift to your loved once.

LEARN TO MAKE MACRAME KEY-RINGS
Delivered OnlineFlexible Dates
£10

Property Development and Management Mini Bundle

By Compete High

The Property Development and Management Mini Bundle is your key to unlocking opportunities in property management, development, and financial oversight. Tailored with employer needs in mind, it includes critical skills in Finance, MS Excel, Sage, Business Analysis, and Compliance to make you a top candidate in property and asset management sectors. Description Property development and management requires more than just an eye for buildings—it demands financial acuity. Strong Finance skills are the backbone of successful property projects, helping you manage budgets, forecast cash flow, and evaluate investments confidently. A powerful tool in your arsenal is MS Excel. Employers expect property professionals to handle complex spreadsheets, data tracking, and financial modeling with ease. Mastering MS Excel boosts your productivity and accuracy in day-to-day operations. Financial software proficiency is critical, and that’s where Sage shines. Knowledge of Sage allows you to manage accounts, payroll, and compliance efficiently, making you a valuable hire for property firms relying on streamlined software solutions. With Business Analysis, you gain the ability to assess property markets, tenant needs, and operational workflows, enhancing your strategic decision-making. Employers prize candidates who apply Business Analysis to optimize property portfolios and manage risks. Compliance is non-negotiable in property management. The Compliance skills you acquire will ensure you understand and implement legal and regulatory standards, a must for protecting assets and maintaining good standing with authorities. This bundle—covering Finance, MS Excel, Sage, Business Analysis, and Compliance—positions you as a versatile and reliable property professional ready for today’s job market. FAQ Q: What roles does this bundle target? A: Property manager, development analyst, asset manager, financial controller, and compliance officer roles—all requiring Finance, MS Excel, Sage, Business Analysis, and Compliance expertise. Q: Is software experience necessary before starting? A: No, the bundle supports learners at all levels to build proficiency in Sage and MS Excel alongside key analytical skills. Q: How does this bundle enhance my career prospects? A: By equipping you with critical, job-ready skills in finance, analysis, software, and regulation relevant to property development and management sectors.

Property Development and Management Mini Bundle
Delivered Online On Demand11 hours
£19.99

Customer Service Excellence

By Elite Forums UK

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Facilitation Skills

By Elite Forums UK

Course Overview This practical, one-day course is designed to equip participants with the essential skills, tools and confidence to effectively facilitate discussions, meetings, and workshops. Whether you're guiding a team brainstorming session, leading a stakeholder workshop, or managing a complex meeting, strong facilitation skills can dramatically improve outcomes and engagement. Participants will learn how to plan and structure sessions, manage group dynamics, keep discussions on track, and handle challenging behaviours—all while creating a collaborative and inclusive environment. The course combines theory with hands-on activities, group discussions, and real-world scenarios to build practical, transferable skills. Who Should Attend This course is ideal for: Project managers Team leaders and supervisors Business analysts Community engagement officers Policy officers Trainers and consultants Anyone responsible for leading meetings or workshops No prior facilitation experience is necessary. Learning Outcomes By the end of the course, participants will be able to: Understand the role and mindset of an effective facilitator Plan and design structured facilitation sessions Use a range of facilitation tools and techniques to encourage participation Manage group dynamics, including difficult participants and off-topic conversations Apply active listening, summarising and questioning techniques Create safe, inclusive and engaging environments for diverse groups Maintain neutrality and guide discussions to achieve desired outcomes Course Content 1. Introduction to Facilitation What is facilitation? Key differences between facilitation, presentation and training The mindset of an effective facilitator 2. Planning for Success Clarifying session purpose and outcomes Structuring the session: openings, transitions, closings Selecting the right tools and approaches for your audience 3. Core Facilitation Techniques Questioning strategies (open, probing, clarifying) Active listening and reflection Encouraging balanced participation Visual facilitation basics (whiteboards, templates, sticky notes) 4. Managing Group Dynamics Reading the room and adapting your approach Handling dominant or disengaged participants Dealing with conflict or resistance constructively Techniques for decision-making and consensus-building 5. Practice and Feedback Facilitated role-plays and group exercises Constructive peer and trainer feedback Personal action planning Delivery Method This course is delivered in a highly interactive, face-to-face or virtual format. It includes a blend of short presentations, group work, facilitated discussions and hands-on activities to embed learning. Inclusions Comprehensive participant workbook and toolkit Facilitator guides and templates Certificate of completion Optional post-course coaching (available on request)

Facilitation Skills
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Customer Service Excellence

By Elite Forums AU

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered OnlineFlexible Dates
Price on Enquiry