This comprehensive bundle is tailor-made to equip individuals aspiring to become proficient Medical Secretaries with the essential skills and knowledge needed for success in healthcare administration. With a strong focus on the pivotal role of a Medical Secretary within the healthcare sector, participants will delve into various aspects of the profession. The program covers a wide range of topics essential for Medical Secretaries, including medical terminology, clinical coding, transcription, GDPR compliance, and document management. Learners will also gain expertise in effective communication, customer service, and stress management, all of which are crucial skills for "Medical Secretaries" working in healthcare environments. Throughout this bundle, the central theme of a Medical Secretary is prominent, ensuring that participants not only understand the responsibilities and intricacies of the role but also develop practical skills to excel in healthcare administration. Graduates emerge as capable "Medical Secretaries," ready to manage patient records, navigate medical coding, ensure GDPR compliance, and efficiently handle administrative tasks in healthcare facilities. Whether you are embarking on a career as a Medical Secretary or looking to enhance your existing skills in this field, this bundle offers a comprehensive education that aligns with the unique demands and opportunities faced by Medical Secretaries in healthcare settings. *** Course Curriculum *** Here is the curriculum breakdown of the Medical Secretary Bundle: Course 01: Medical Receptionist: Responsibilities and Skills Course 02: Clinical Coding Course 03: Medical Transcription Course 04: GDPR in Healthcare Course 05: Document Control Course 06: Electronic Document Management System Step Course 07: Clinical Coding : ICD-10-CM Course 08: Clinical Coding Inpatient Training: DRG-ICD Course 09: Clinical Coding Inpatient Training: DRG-PCS Course 10: Medical Coding Training: Develop Inpatient DRG Course 11: Compliance Risk and Management Course 12: Phone-Based Customer Service Course 13: Effective Communication Skills Diploma Course 14: Touch Typing Essentials Course 15: Level 2 Microsoft Office Essentials Course 16: Personal Hygiene Course 17: Stress Management Training Course 18: Critical Thinking in The Workplace Learning Outcomes of Medical Administration Bundle Upon completion, you'll gain mastery in: Proficiency in medical terminology and patient records management for effective "Medical Secretary" roles. Competence in appointment scheduling and healthcare ethics is crucial in medical office administration. Skill in effective communication within a healthcare environment, supporting medical professionals effectively. Mastery of administrative tasks, ensuring efficient medical office operations as a "Medical Secretary." Understanding of healthcare compliance and privacy regulations to maintain patient confidentiality. Preparedness for a "Medical Secretary" career, contributing to healthcare facilities' professionalism and efficiency. Why Choose Our Medical Secretary Course? FREE Medical secretary certificate accredited Get a free student ID card with Medical Secretary Training Get instant access to this Medical secretary course. Learn Medical secretary from anywhere in the world The Medical secretary is affordable and simple to understand The Medical Secretary is an entirely online, interactive lesson with voiceover audio Lifetime access to the Medical secretary course materials The Medical secretary comes with 24/7 tutor support This comprehensive bundle is meticulously designed to prepare individuals aspiring to become proficient Medical Secretaries with the essential skills and knowledge required for success in healthcare administration. With a dedicated focus on the pivotal role of a Medical Secretary within healthcare settings, participants will acquire the necessary expertise across various facets of this profession. The program covers an extensive range of topics vital for Medical Secretaries, encompassing medical terminology, clinical coding, transcription, GDPR compliance, and document management. Additionally, learners will develop expertise in effective communication, customer service, and stress management - all essential competencies for Medical Secretaries operating within healthcare environments. Throughout this bundle, the role of a Medical Secretary takes centre stage, ensuring participants not only comprehend the responsibilities and intricacies of the role but also cultivate practical skills to excel in healthcare administration. Graduates emerge as adept Medical Secretaries, well-prepared to manage patient records, navigate medical coding, uphold GDPR compliance, and proficiently handle administrative tasks within healthcare facilities. Whether embarking on a career as a Medical Secretary or seeking to enhance existing skills in this field, this bundle offers a comprehensive education that aligns with the unique demands and opportunities encountered by Medical Secretaries in healthcare settings. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Medical Administration (Medical Receptionist, Medical Secretary & Clinical Governance) bundle is suitable for: Aspiring Medical Secretaries Healthcare Administrators Medical Transcriptionists Compliance Officers Healthcare Professionals Healthcare Enthusiasts Requirements Medical Administration (Medical Receptionist, Medical Secretary & Clinical Governance) Career path Forge your path to roles such as: Medical Receptionist (£18,000 - £25,000). Medical Secretary (£20,000 - £30,000). Clinical Coding Specialist (£25,000 - £40,000). Healthcare Compliance Officer (£25,000 - £35,000). Customer Service Representative (£18,000 - £28,000). Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
The course will provide an in-depth understanding of the project communication plan and its importance in project management. The course will cover the fundamental concepts of project communication planning, its strategies, and goal settings. Participants will learn how to write a project communication plan, incorporate it into the project management process, and measure its effectiveness. The course will also explore best practices in project communication planning and outline strategies to strive for effective communication. This course is designed to provide participants with a comprehensive understanding of the project communication plan and its significance in project management. Strategies for achieving effective communication within the project team, with stakeholders, and across different communication channels will also be discussed. By the end of the course, participants will have the necessary knowledge and skills to develop and implement a successful project communication plan, which is vital for ensuring project success. After the successful completion of the course, you will be able to learn about the following; Project communication plan, its importance, strategy, goal, how to write a project communication plan, incorporation of the communication plan, its usage, and steps to start your own project management communication, measuring the effectiveness of the communication plan, and elements of a successful project communication plan. You will also learn the best practices in a communication plan, factors affecting communication during the project's life span, and outline to strive for effective communication. This enabls to undetstand Mendelow's matrix and the effective use of Mendelow's Matrix to communicate with different stakeholders. This course is designed to provide participants with a comprehensive understanding of the project communication plan and its significance in project management. Students will learn the fundamental concepts, strategies, and goal settings of project communication planning, as well as how to write an effective communication plan and integrate it into the project management process. The course will also cover the measurement of the effectiveness of the project communication plan and explore the best practices in project communication planning. Strategies for achieving effective communication within the project team, with stakeholders, and across different communication channels will also be discussed. By the end of the course, participants will have the necessary knowledge and skills to develop and implement a successful project communication plan, which is vital for ensuring project success. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Project Communication Plan Self-paced pre-recorded learning content on this topic. Project Communication Plan Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Project Managers Project Coordinators Project Analysts Business Analysts Team Leaders Department Managers Executives overseeing projects Consultants Engineers IT Professionals Marketing Managers Human Resources Managers Financial Analysts Operations Managers Supply Chain Managers Product Managers. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
10 QLS Endorsed Courses for Hospitality Manager | 10 Endorsed Certificates Included | Life Time Access
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Recent studies show a growing demand for professionals adept in Copywriting, Content Writing & Proofreading, reflecting the evolving landscape of communication in the digital era. With the rise of online content consumption, businesses are seeking skilled individuals who can craft compelling narratives, ensure linguistic precision, and maintain brand integrity. Our comprehensive Copywriting, Content Writing & Proofreading QLS Endorsed Diploma bundle encapsulates a diverse array of theoretical knowledge and practical applications, equipping learners with the expertise needed to excel in these crucial domains. In today's fast-paced digital world, effective communication is paramount. Harnessing the power of words, whether in marketing copy, engaging content, or meticulous proofreading, can significantly impact audience engagement and organisational success. This Copywriting, Content Writing & Proofreading bundle not only delves deep into the intricacies of copywriting, content creation, and proofreading but also provides valuable insights into related fields such as creative writing, email etiquette, and career development. Encompassing a blend of theoretical concepts and hands-on exercises, this Copywriting, Content Writing & Proofreading course bundle offers a holistic learning experience designed to elevate your proficiency in Copywriting, Content Writing & Proofreading to new heights. Bundle Include includes: QLS Endorsed Courses: Course 01: Diploma in Copywriting at QLS Level 4 Course 02: Diploma in Content Writing at QLS Level 4 Course 03: Diploma in Proofreading & Copy Editing at QLS Level 5 CPD QS Accredited Courses: Course 04: Creative Writing Course - Fiction Course 05: Screenwriting & Scriptwriting Course 06: Email Writing: Styles and Templates Course 07: English: Spelling, Punctuation, and Grammar Course 08: Touch Typing Essentials Course 09: Document Control Course 10: 120 hours TEFL (TESOL) Masterclass Course 11: 200 Common English Idioms and Phrases Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.Copywriting, Content Writing & Proofreading QLS Endorsed Diploma. Learning Outcomes: Develop a comprehensive understanding of Copywriting, Content Writing & Proofreading principles. Acquire proficiency in crafting persuasive copy and engaging content tailored to specific audiences through Copywriting, Content Writing & Proofreading course. Master the art of proofreading and copy editing to ensure accuracy and clarity in written communication. Expand creative writing skills through exploration of fiction and screenwriting techniques. Enhance language proficiency in spelling, punctuation, and grammar by Copywriting, Content Writing & Proofreading course. Gain insights into effective email writing, document control, and touch typing essentials. Course Description: Embark on a journey of linguistic mastery with our Copywriting, Content Writing & Proofreading bundle encompassing the fundamental pillars of effective communication. Dive into the world of Copywriting, Content Writing & Proofreading, exploring the nuances of crafting compelling narratives, refining language mechanics, and ensuring precision in every word. Through a series of meticulously curated modules, learners will unravel the secrets behind captivating content creation, delve into the art of linguistic finesse, and hone their proofreading prowess to perfection. Discover the art of storytelling through creative writing, delve into the intricacies of scriptwriting, and unlock the keys to seamless email communication. With a focus on practical application and theoretical comprehension, this Copywriting, Content Writing & Proofreading course bundle empowers learners to navigate the complexities of written communication with confidence and finesse. Whether you aspire to pursue a career in marketing, journalism, or creative writing, this Copywriting, Content Writing & Proofreading bundle serves as a comprehensive guide to mastering the art of effective communication in the digital age. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Copywriting, Content Writing & Proofreading course is ideal for: Aspiring copywriters seeking to enhance their writing skills. Content creators aiming to produce compelling and engaging material. Professionals looking to refine their proofreading and editing abilities. Individuals interested in exploring the realms of creative writing and scriptwriting. 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Overview Good communication skills can take you a long way in both your personal and professional life. You can work on your communication skills and take it to the next level with our exclusive Communication Skills Training course. This course is designed to show you the tips and tricks of effective communication. Through this course you will be able to improve your speaking skills. The course will demonstrate the power of storytelling and how you can use it. In addition, you will get a clear understanding of effective use of body language This course will also teach you the communication skills that will assist you to ace your job interview. You will also acquire the confidence required for public speaking. So, if you wish to enhance your communication skills, join today! Course Preview Learning Outcomes Grasp the techniques of effective communication Improve your speaking skills Understand the power of storytelling and how it can help in life Grasp the significance of body language for effective communication Grab the communication skills that will help you in job interviews Build competence and confidence in public speaking Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Effective communication Public Speaking Who Should Take This Communication Skills Training Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Communication Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Communication Skills Training Certification After completing and passing the Communication Skills Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Pathâ This exclusive Communication Skills Training will equip you with effective skills and abilities and help you explore career paths such as Public Speaker Influencer Manager Team Leader Module 01: Effective Communication Effective Communication 00:42:00 Module 02: How To Talk To Anyone How to Talk to Anyone 00:42:00 Module 03: Power Of Storytelling Power of Storytelling 00:50:00 Module 04: Becoming An Influencer Becoming an Influencer 00:31:00 Module 05: Importance Of Body Language Importance of Body Language 00:27:00 Module 06: Communication Skills For Job Interviews Communication Skills for Job Interviews 00:29:00 Module 07: Public Speaking Public Speaking 00:32:00 Assignment Assignment - Complete Communication Skills Master Class For Life 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Welcome to the dynamic realm of Office Administrations and Management! Our comprehensive course is your gateway to mastering the essential skills and knowledge required for excelling in office administration and management roles. Our Office Administrations and Management course opens doors to a variety of rewarding career opportunities. Whether you aspire to be an efficient office administrator, a skilled team leader, or a proficient PA, this course sets you on the path to success. Join us today and take the first step towards a prosperous career in office management! This Office Administrations and Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01: Office Skills Develop proficient keyboarding and touch typing skills to enhance productivity. Gain proficiency in using Microsoft Office applications for efficient document creation and management. Master effective email communication and learn to manage your inbox efficiently. Course 02: Secretarial & Shorthand Acquire advanced shorthand skills for rapid note-taking and transcription. Develop organizational skills crucial for effective secretarial tasks. Learn the art of multitasking and time management in a secretarial role. Course 03: Performance Management Understand key concepts and strategies for effective performance management. Learn to set SMART goals and objectives for individuals and teams. Develop skills in providing constructive feedback and conducting performance appraisals. Course 04: Team Management Advanced Training Acquire advanced team-building techniques to enhance collaboration. Learn effective delegation strategies for optimal team performance. Develop conflict resolution skills to maintain a positive team environment. Course 05: Modern Business Etiquette Understand and apply modern business etiquette in professional settings. Learn effective communication and networking skills. Develop social grace and professionalism in various business situations. Course 06: Information Management Master techniques for efficient information gathering and analysis. Develop skills in organizing and categorizing information for easy retrieval. Learn about information security and confidentiality best practices. Course 07: Line Management Acquire leadership and decision-making skills for effective line management. Learn to create and maintain a positive work culture within a team. Develop conflict resolution and employee motivation strategies. Course 08: Facilities Management Understand the principles and practices of effective facilities management. Learn to optimize workspace design for productivity and efficiency. Develop skills in managing facility-related services and resources. Course 09: UK Employment Law Gain a comprehensive understanding of employment laws in the UK. Learn to navigate and apply legal frameworks in employment relationships. Understand the rights and responsibilities of both employers and employees. Course 10: Secretarial Excellence in Legal Environments Acquire specialized secretarial skills tailored for legal environments. Learn about legal document preparation and management. Develop an understanding of confidentiality and ethical considerations in legal support roles. Course 11: Business English and Communication Skills Enhance written and verbal communication skills for professional contexts. Develop business vocabulary and writing proficiency. Master effective communication strategies in diverse business scenarios. Course 12: Meeting Management Skills Learn to plan, organize, and facilitate effective meetings. Develop skills in agenda creation and meeting documentation. Master techniques for managing group dynamics and achieving meeting objectives. Course 13: Electronic Document Management: Efficient Data Handling Acquire skills in electronic document creation, storage, and retrieval. Learn about document version control and efficient data handling. Understand best practices for document security and compliance. Course 14: Document Control and Workflow Management Gain expertise in document control processes and procedures. Learn to design and optimize workflow management systems. Develop skills in ensuring document accuracy, completeness, and compliance. Course 15: Touch Typing Training Develop touch typing skills for improved typing speed and accuracy. Master keyboarding techniques to enhance overall productivity. Increase efficiency in data entry and document creation. Course 16: Email Writing Training Enhance email writing skills for clarity and professionalism. Learn effective email etiquette and communication strategies. Develop strategies for managing and organizing email correspondence. Course 17: Public Speaking Masterclass Master the art of public speaking with confidence and poise. Learn effective techniques for engaging and captivating an audience. Develop strategies for overcoming nervousness and handling Q&A sessions. Course 18: Corporate Receptionist Acquire skills in providing excellent front desk and reception services. Develop telephone etiquette and customer service proficiency. Master organizational and multitasking skills essential for reception roles. Course 19: Corporate Risk And Crisis Management Understand principles of risk assessment and crisis management. Learn to develop and implement effective risk mitigation strategies. Acquire skills in crisis communication and decision-making. Course 20: Cross-Cultural Awareness Course Develop cultural intelligence for effective communication across cultures. Learn to navigate cultural nuances and avoid cultural misunderstandings. Enhance global collaboration and adaptability in diverse workplaces. Course 21: Equality, Diversity and Discrimination Gain a deep understanding of equality and diversity principles. Develop strategies for promoting inclusivity and preventing discrimination. Learn about legal frameworks and responsibilities related to equality and diversity. Course 22: Coaching & Mentoring Diploma Acquire coaching and mentoring skills for professional development. Learn effective techniques for goal setting and skill enhancement. Develop strategies for providing constructive feedback and support. Course 23: Presentation Skills: Engage Your Listeners Master techniques for creating engaging and effective presentations. Develop skills in public speaking and audience engagement. Learn to use visual aids and technology to enhance presentations. Course 24: Workplace Confidentiality Understand the importance of workplace confidentiality. Learn to handle sensitive information with discretion and professionalism. Develop strategies for maintaining confidentiality in various workplace scenarios. Course 25: Decision Making and Critical Thinking Online Course Acquire critical thinking skills for effective decision-making. Learn to analyze information, evaluate options, and make informed decisions. Develop strategies for problem-solving in professional settings. Course 26: Workplace Productivity Training Enhance overall workplace productivity through time management. Develop strategies for setting priorities and managing workload. Learn techniques for minimizing distractions and improving focus. Course 27: Influencing and Negotiating Acquire skills in influencing and negotiation for successful outcomes. Learn effective communication and persuasion techniques. Develop strategies for building mutually beneficial relationships. Course 28: Data Entry Administrator Master data entry skills for accuracy and efficiency. Learn to use data entry software and tools effectively. Develop organizational skills crucial for managing large volumes of data. Course 29: Excel Essentials for Office Administrators Acquire proficiency in using Microsoft Excel for office tasks. Learn to create and manage spreadsheets for data analysis. Develop advanced Excel skills for reporting and decision-making. Course 30: Time Management Training Enhance time management skills for improved efficiency. Learn techniques for setting priorities and managing deadlines. Develop strategies for overcoming procrastination and time-wasting habits. 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Diploma in Career Development and Passion Gain a comprehensive understanding of career development principles and strategies. Identify and align your passions with potential career paths. Develop a personalized career plan to achieve professional fulfillment and success. Course 02: CV Writing and Job Searching Learn the art of crafting a compelling CV tailored to your target job. Explore effective job search strategies, including leveraging online job boards and networking. Acquire the skills to present your qualifications in a way that captures the attention of potential employers. Course 03: Interview Skills: Ace the Interview Master the techniques for successful job interviews. Develop confidence in articulating your skills and experiences. Learn how to handle common interview questions and demonstrate your suitability for the position. Acquire strategies to leave a lasting positive impression on interviewers. Course 04: Video Job Interview for Job Seekers Navigate the unique challenges of video job interviews. Learn how to effectively present yourself in a virtual setting. Understand the technical aspects of video interviews and develop strategies to showcase your qualifications and personality to potential employers. Course 05: Creating a Professional LinkedIn Profile Build a strong online professional presence on LinkedIn. Learn how to optimize your profile to attract recruiters and employers. Develop networking skills to expand your professional connections. Utilize LinkedIn as a powerful tool for career advancement and opportunities. Course 06: Business English Perfection Course Enhance your business communication skills with a focus on perfecting written and spoken English. Learn to create professional documents, emails, and reports. Develop fluency in business communication to excel in various workplace scenarios. Course 07: Personal and Networking Skills Cultivate essential personal and networking skills for professional success. Learn effective communication, relationship-building, and interpersonal skills. Develop strategies for networking both online and offline to expand your professional contacts and opportunities. Learning Outcome This tailor-made Office Administrations and Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Office Administrations and Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Office Administrations and Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Office Administrations and Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.
The Admin, Secretarial & PA - Mega Bundle online course is a comprehensive and tailored program designed to enhance your skills and knowledge in the field of administrative support. Whether you're aspiring to become a professional administrator, a skilled secretary, or a proficient personal assistant, this course provides you with the essential tools and techniques to excel in your role. This Mega Bundle course offers a wide range of modules that cover various aspects of administrative responsibilities. You'll delve into the fundamentals of office management, including organizing schedules, coordinating meetings, and maintaining effective communication channels. Additionally, you'll learn vital skills such as record-keeping, data management, and file organization, ensuring efficiency and productivity in your daily tasks. The course also focuses on honing your interpersonal and communication skills, as these are crucial in providing exceptional support to executives and teams. You'll gain insights into effective communication strategies, professional etiquette, and how to handle challenging situations with tact and diplomacy. Moreover, the Admin, Secretarial & PA - Mega Bundle online course goes beyond the traditional administrative roles by incorporating modules on project management, event planning, and even digital marketing. This allows you to expand your skill set and become a valuable asset in today's fast-paced and dynamic work environments. As an online course, it offers the flexibility to learn at your own pace and convenience. You can access the course materials from anywhere, at any time, making it ideal for busy professionals or individuals seeking to upgrade their skills while juggling other commitments. Upon completion of the Admin, Secretarial & PA - Mega Bundle online course, you'll have gained a comprehensive understanding of the administrative field, acquired practical skills, and developed the confidence to excel in your chosen career path. Whether you're looking to start a new career or enhance your existing role, this course provides the knowledge and tools necessary to thrive in the world of administration and support. Contains: Admin, PA and Secretarial Certification PA Telephone Skills Certification Touch Typing and Shorthand Executive Admin & PA Certification Level 3