9311 Courses in Cardiff delivered Online

Customer Experience Management is the process of strategically managing a customer's entire 'touch point' of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your sales and customer service. Learning Objectives Ask questions to identify customer buying paths, Identify four vital dangers of ignoring CEM, Implement five focus areas of customer relationship management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between objections and conditions and how you can prevent objections by qualifying early. Discover valuable questions to evaluate how prospects think, controlling mental focus. Anticipate and be ready for objections before your conversation. Learning Objectives Explain the difference between objections and conditions for not buying, Identify the challenge salespeople encounter with objections and conditions, Anticipate and plan for objections Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

EFQM Performance Improvement Practitioner Course A 2-day deep-dive workshop on RADAR and how to use it as an agile project performance framework. The essential course for anyone wanting to learn more about the RADAR logic and how to build a continuous improvement culture and mindset across your whole organisation.   Who is it for? This course is suitable for anyone who wants to understand the RADAR logic and how it can be used to make their organisation more effective. Whilst this training is effective as a stand-alone course; it is also a Level 1 option for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career.   Benefits By the end of the course, participants will be able to: Explain the overall RADAR logic Explain the main principles of positive culture and mindset for driving performance Describe how RADAR can be implemented into an organisation to improve performance at every level Identify how to use RADAR to drive the management agenda Apply RADAR across day-to-day initiatives and key projects as an agile project performance framework. Programme The main topics covered during the EFQM Performance Improvement Practitioner training are: RADAR logic and examples of how it can be used Using RADAR to drive the management agenda Using RADAR to drive strategic initiatives Using RADAR to set up strategic KPI’s RADAR as a Performance Improvement Framework Case studies and group exercises RADAR Improvement Matrix self-assessment The training is spread over two days and is delivered in a virtual classroom setting (Zoom or Microsoft Teams), using videos, group discussions, case studies and activities in breakout rooms and presentations from the trainer.   Further Development The EFQM Performance Improvement Practitioner training provides core knowledge about the RADAR Logic. In some cases, the training will have fulfilled an individual's learning needs. In many cases, the individual will want to consolidate their learning by applying the theory to a practical task. We encourage you to apply RADAR to a practical, work-based project, and we provide guidance on how to approach and complete your project.    Completion of the RADAR Performance Improvement Project also allows you to progress to one of the advanced EFQM qualification programmes: EFQM Performance Improvement Leader, EFQM Assessor or EFQM Organisational Change Leader.   EFQM Performance Improvement Leader If you successfully complete the EFQM Performance Improvement Practitioner training and the subsequent project, you are invited to apply for the EFQM Performance Improvement Leader assessment. You will be guided and coached by an EFQM trainer and asked to present your project to the EFQM expert panel. Here you will answer questions about how you applied the RADAR logic and principles (we provide participants with templates for running the project, as well as a high-level mid-term review). You will also receive feedback on how to improve and maximise the use of RADAR for future endeavours. Dates and time: This is a two day on-line workshop delivered on the 31st of January & 7th of February from 9:00 AM to 3:30 PM GMT Cost: £650 + VAT

Asbestos Awareness training is a legal requirement for any worker who may encounter asbestos during their work. Modules will provide relevant and detailed knowledge about the dangers of asbestos, the products that contain asbestos, what it looks like, where it may have been used and the practical steps that can be taken to reduce their risk of exposure. In addition to common mandatory modules, learners will also choose a selection of modules relevant to their occupational pathway.

Asbestos Awareness training is a legal requirement for any worker who may encounter asbestos during their work. Modules will provide relevant and detailed knowledge about the dangers of asbestos, the products that contain asbestos, what it looks like, where it may have been used and the practical steps that can be taken to reduce their risk of exposure. In addition to common mandatory modules, learners will also choose a selection of modules relevant to their occupational pathway.

Equip yourself with the essential skills for conducting effective interviews. Explore the entire interview process, from defining job requirements and the ways interview can be structured or conducted, to asking legal and insightful questions, making assessments, and handling follow-ups. With an emphasis on best practices and legal compliance, learners will acquire the tools to select the right candidates for job positions and ensure a positive and professional interview experience. Learning Objectives Analyze job requirements and categorize the most appropriate interview type for a given position.;Formulate legal and insightful interview questions, demonstrating an understanding of the laws governing interview inquiries.;Implement a comprehensive evaluation process, including assessments and evaluation criteria, to select the most suitable candidates for job positions and conduct proper follow-up.

Description: Whether you're a dog lover or a dog owner, becoming a dog trainer can be an incredibly rewarding job for you. In this dog training course, you will explore different types and styles of dog training, including simple yet effective techniques you can master to understand dog language and know what your dogs are really saying. Learn how to work with reactive dogs and deal with separation anxiety, aggression and biting, chewing, barking or other issues in the quickest possible time. Gain all the required knowledge and confidence to become a professional dog trainer and discover a comprehensive career guide to ensure you're following the path that best matches your expectations. Moreover, this course is led by an experienced instructor, who will provide you with essential tips and practical training on how to get started in setting up your own dog training business. Learning Outcome Learn simple techniques for integrating aggressive dogs with other dogs. Understand dominant and submissive signals that prevent dog attacks from happening Get a grip on the 3 different types of dog aggression Understand the answers to 10 frequently asked puppy training questions Discover simple and effective techniques to market your dog training business Master how to communicate with dogs in a language they understand Who is the course for? Pet care professionals who specialize in dog training Dog owners and lovers who want to learn how to train their dogs Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Career Path: The Advanced Diploma in Dog Training is perfect for dog owners and lovers who want to live peacefully with their obedient and well-behaved dogs. The course can also help in pet care careers such as: Dog Trainer Pet Care Specialist Pet Groomer Pet Store Owner Veterinarian. Module 1: Introduction Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career! 00:03:00 Here's What You'll Get From This Course 00:04:00 Module 2: Feeding Time - Aggression and Stealing Food How To Communicate You're In Charge During Feeding Time 00:10:00 How To Stop Food Aggression And Stealing Food 00:08:00 This Dog Is A Professional At Stealing Food, You'll Be Amazed At What He Does! 00:04:00 Module 3: The Right Way to Greet a Dog How You Greet Your Dog Says So Much More Than Hello - Here's Why 00:12:00 It's Not As Difficult As You May Think To Do And Makes The World Of Difference 00:05:00 Help! What When Visitors Come Round And Get Jumped On? Here's What To Do 00:05:00 Here's The Right Way For Guests To Enter Your Home And Stop Jumping Up 00:02:00 Module 4: Separation Anxiety How To Stop Dogs Barking, Chewing, Panting And Pacing When Left Alone 00:13:00 The Time To Get This Right Is When They Are A Puppy - Here's How To Do It 00:02:00 Can You Resolve Separation In Dogs Of All Ages? Yes! Here's How 00:02:00 Module 5: Dog Language - What They're Really Saying! Is Your Dog Trying To Calm You Down?! Find Out Here 00:09:00 This ONE Technique Works Like Magic With Numerous Unwanted Behaviours 00:10:00 The 3 F's For Dogs And Top Tips 00:11:00 Module 6: The Answers To 10 Popular Dog Questions You Are Likely To Be Asked Here's The Answers To Frequently Asked Dog Training Questions Numbers 1 and 2 00:09:00 Here's The Answers To Commonly Asked Dog Training Questions Numbers 3 and 4 00:09:00 Here's The Answers To Frequently Asked Dog Training Questions Numbers 5 and 6 00:06:00 Here's The Answers To Top Dog Training Questions 7 and 8 00:09:00 Here's The Answers To Commonly Asked Dog Training Questions 9 and 10 00:08:00 Module 7: The Answers To 10 Common Puppy Training Questions That You'll Likely To Be Asked Here's The Answers To Commonly Asked Puppy Training Questions Numbers 1 and 2 00:10:00 Here's The Answers To Popular Puppy Training Questions 3 and 4 00:05:00 Here's The Answers To Common Puppy Training Questions Numbers 5 and 6 00:07:00 Here's The Answers To Popular Puppy Training Questions Numbers 7 and 8 00:06:00 Here' The Answers To Common Puppy Training Questions Numbers 9 and 10 00:09:00 Module 8: Dog Training Consultations With Clients Someone Has Said Yes To A Dog Training Consultation With You - Here's What To Do 00:09:00 Top Tips Of What To Include During Your Dog Training Consultation 00:14:00 **Bonus Video** A Demonstration Of A Real-Life Dog Training Consultation **Bonus Video** A Demonstration Of A Real-Life Dog Training Consultation 00:22:00 Agreement Letters To Be Signed After The Consultation 00:06:00 How To Leave A Consultation On A High 00:02:00 Resources Read This First As It Will Really Help You With The Following Videos 00:05:00 Read This First As It Will Really Help You With The Following Videos 00:05:00 Dog Training Consultation Form 00:05:00 Dog Training Confirmation Letter Template - Page 1 00:05:00 Dog Training Confirmation Letter Template - Page 2 00:05:00 Top Tips Of What To Include During A Dog Training Consultation Handout 00:05:00 Agreement Letter Template - The One You Sign And Leave With Your Client 00:05:00 Agreement Letter Template - The One Your Client Signs And You Keep 00:05:00 The Best 'Feel Good' Dog Poem Ever! 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In this course you'll learn how to create and perfect your own captivating training so the learners will be compelled to learn everything you have to share. This course will help you address outstanding questions and make your training session worthwhile for your trainers. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand how to answer and paraphrase any question Know how to handle and conclude any question Understand how to manage distractions and stop interruptions Know how to handle inattention and negative feedback Discover how to address outstanding questions and make your training worthwhile Know how to ensure individual success and tutor benchmark candidates Master the art of creating an irresistible training session Know how to manage and conduct trainee assessment Understand how to prepare for the day of training Train The Trainer Course - All Levels (Part 3) Overview This Train The Trainer Course is ideal for aspiring trainers or for professional trainers who want to enhance their existing knowledge. This course will provide you with valuable insight into the skills required to conduct an inclusive training session. You will learn how to lead training sessions to assist people in acquiring new skills and expanding their areas of expertise in teaching. This course will help you deal with all sorts of questions and handle negativity during a training session. You will learn how to cut down distractions and manage inattention. You will learn ways to train benchmark candidates and ensure individual success intro. Finally, you will learn how to manage and conduct trainee assessments and teach your trainers to conduct them as well. Upon successful completion of this Train The Trainer Course, you will acquire comprehensive skills and knowledge to deliver high-quality training to train the trainers. Who should take this course? This Train The Trainer Course is primarily aimed at: Teachers Facilitators Team Leads Project Managers Training Professionals Founders and CEOs Business Professionals Entrepreneurs Technical Professionals Human Resource Managers Sales Professionals Instructional Designers This course is not, however, limited to any particular profession or line of employment. It might also be helpful to a wider spectrum of individuals who desire to improve and advance their training skills. Entry Requirements There are no academic entry requirements for this Train The Trainer Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Train The Trainer Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction Introduction Keep Them Engaged Keep Them Engaged Intro The 4 Learning Styles Ask Recall Questions Ask Relevance Questions Ask Expert Questions Ask Questions Activity Give Targeted Directionals Use the Agree and See If You're Right Help Them Follow Along Refer to Hooks Use the Buddy System Work the Room Ensure They Understand Ensure They Understand Introduction Use Etch-a-Sketch Effectively Use Visual Aids Correctly Give Benchmark Checks - Part 1 Give Benchmark Checks - Part 2 Use Effective Body Language and Tone Convince with Your Voice - Part 1 Convince with Your Voice - Part 2 Command With Your Body Show Genuine Enthusiasm Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.   Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

***Note: Offer is Valid for the First 10 Learners Only*** DET: Level 5 Diploma in Education and Training (RQF) Are you passionate about teaching? Would you like to pursue a career in the education sector? If the answer is yes, the Focus Awards Level 5 Diploma in Education and Training (RQF) course is the perfect one to land a job with an average salary of £30,000 per year in the UK. Our meticulously designed curriculum covers various essential topics, from understanding educational theories to effective teaching methodologies. The Focus Awards Level 5 Diploma in Education and Training (RQF) course will boost your tutor skills. At the end of the period, you will be able to demonstrate proficient teaching and instructional skills and assess and evaluate student progress plus performance accurately. The Focus Awards Level 5 Diploma in Education and Training (RQF) course is not just about obtaining a diploma; it's about embracing your passion, unlocking your potential, and making a lasting impact on the lives of your future students. Why this Job Ready Program is a Perfect Package for You! So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our {Course_Title}: Personalised Guidance: Our experienced mentors will provide one-on-one counselling sessions tailored to your specific needs. Whether you're a beginner or have some experience, we will guide you towards honing your skills and developing a strong foundation in Business Analysis. One-On-One Consultation Sessions with Experts: Gain invaluable insights and guidance from seasoned professionals. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking professionals. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Our aim is to maximise your employment prospects and provide you with a range of exciting opportunities to choose from. Interview Preparation: We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Get Unlimited Access to Entire Library: Enjoy unlimited access to our entire course library for a year. Seize this golden opportunity to advance your skills and achieve new heights! Money-Back Guarantee: Your satisfaction is our top priority. We are confident in the quality of our training and support, which is why we offer a 100% money-back guarantee. So enrol in this DET: Level 5 Diploma in Education and Training (RQF) course to begin a smooth career in the education industry. Why choose focus awards? Focus Awards is recognised and regulated by Ofqual (The Office of Qualifications and Examinations Regulation) in the United Kingdom. Focus Awards qualification is respected worldwide, opening doors to diverse career opportunities. Therefore, the Level 5 Diploma in Education and Training (RQF) course is one of the best in the market due to Focus Awards accreditation. Stay ahead of the curve with the cutting-edge teaching methods and technologies of the Focus Awards. Benefits you will gain from this Focus Awards Level 5 Diploma in Education and Training (RQF): High-quality digital learning materials Intuitive e-learning platform Top-notch education standard Globally recognised certification Modules are available 24/7 for your convenience Exceptional customer support services DET: Level 5 Diploma in Education and Training (RQF) Curriculum Break Down and Credit Information for DET: Level 5 Diploma in Education and Training (RQF): The DET course has two unit groups in the curriculum. To achieve the qualification, learners must gain at least 120 credits (Group A - 75 credits and Group B - 45 credits). A minimum of 61 credits will have to be from Level 5. DET Group A-Mandatory Units: Unit 01: Teaching, Learning and Assessment in Education and Training [Achievement of the unit Theories, principles and models in education and training is a prerequisite for this unit.] Guidance to Achieving the Unit: Assignment Unit 02: Developing Teaching, Learning, and Assessment in Education and Training Guidance to Achieving the Unit: Assignment Unit 03: Theories, Principles and Models in Education and Training Guidance to Achieving the Unit: Assignment [Achievement of this unit is a prerequisite for the unit Developing Teaching, learning, and Assessment in education and training] Unit 04: Wider Professional Practice and Development in Education and Training Guidance to Achieving the Unit: Assignment DET Group B- Optional Units Unit 01: Developing, Using and Organising Resources in a Specialist Area Unit 02: Inclusive Practice Unit 03: Effective Partnership Working in the Learning and Teaching Context Guidance to Achieving the Units: Study Material Assignment Teaching Practice Requirement To get this level 5 DET qualification, you must practise for at least 100 hours and provide proof of your involvement in teaching groups of students. A crucial component of excellent beginning teacher preparation is the practice component. Each unit in this certificate has a unique practice requirement. Transfer of Practice There is no transfer of practice from a prior Level 3 Award in Education and Training(AET), including an approach that has been watched and assessed. Trainee teachers who have earned the Level 4 Certificate in Education and Training(CET) may apply twenty hours of practice and two hours of course that was observed and assessed towards the Level 5 Diploma in Education and Training's (DET) practice requirements. At least eight observations must be made, each lasting at least eight hours. Any observed practice finished as a part of the Level 3 Award in Education and Training is not included. Every single observation must last at least 30 minutes. Practice for the Education and Training units must occur in a classroom setting. A minimum of eight observations, of course, are required. The following necessary units must be connected to the eight observations: Teaching, learning, and assessment in education and training (Level 4) Developing teaching, learning, and assessment in education and training (Level 5). Qualification Study Time of Level 5 Diploma in Education and Training (DET - Previously DTLLS) Total Qualification Time of Level 5 Diploma in Education and Training (DET - Previously DTLLS): TQT is the approximate time a learner must complete all the course requirements to acquire his qualification. It entails preparing for classes, learning, researching, taking tests, etc. Total Qualification Time for this Level 5 Diploma in Education and Training (DET - Previously DTLLS) course - 1200 hours. Guided Learning Hours of Level 5 Diploma in Education and Training (DET - Previously DTLLS): GLH is the approximate duration a learner will require to meet all the course objectives for gaining his qualification under the presence of a supervisor or tutor. Total Guided Learning Hours for this course - 360 Who is this course for? DET: Level 5 Diploma in Education and Training (RQF) This DET: Level 5 Diploma in Education and Training (RQF) course is designed for those who want to work in the educational field as a competent professional. It provides excellent training to individuals who wish to obtain a sought-after educational and training qualification. Requirements DET: Level 5 Diploma in Education and Training (RQF) Learners must meet the following minimum criteria: Reading and communication skills should be adequate to meet the requirements of the training. Do not have a criminal background which prevents them working, with young people or vulnerable adults, as a teacher. Hold a relevant qualification at a level above that of their learners; ideally at least Level 3 in their area of specialism The minimum core of literacy, language, numeracy and ICT Career path DET: Level 5 Diploma in Education and Training (RQF) Lecturer / Teacher Assistant Teacher Coach or Trainer Teacher Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/Trainer Certificates Hard Copy Certificate Hard copy certificate - Included

Customers with complaints want to be seen as right, feel special, treated fairly and be taken care of. We will show you how to ask questions and listen to fully understand the complaint. Acknowledge and agree with the customer's right to be upset and that a resolution needs to be reached. Learning Objectives Describe the special needs of customers with complaints, Apply four tips for managing customer complaints Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams