8610 Courses in Cardiff delivered Online

Dive deep into the nexus between professional growth and personal well-being. In today's fast-paced world, the balance between personal and professional life has become paramount. Our course, 'Professional Development and Personal Well-being', is meticulously curated to guide you through this intricate labyrinth. Navigate the nuances of emotions in the workplace, amplify self-awareness, and create an actionable Personal Development Plan (PDP). Further, delve into well-being, understanding potential stressors and mastering techniques to ensure emotional equilibrium. This journey is not just about thriving in the workspace but also fostering inner peace and resilience. Learning Outcomes Understand the interplay between professional practices and personal emotions. Enhance self-awareness to boost professional growth. Craft, implement, and assess a Personal Development Plan. Strategise priorities for effective time and stress management. Identify triggers of stress and anxiety, adopting methods to combat them. Why choose this Professional Development and Personal Well-being course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Professional Development and Personal Well-being Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Professional Development and Personal Well-being course for? Individuals seeking a harmonious balance between career ambitions and personal life. Managers aiming to understand team dynamics and employee well-being. Human Resources professionals focusing on employee growth and mental health. Graduates entering the workforce, seeking guidance on professional development. Anyone eager to enhance their emotional intelligence and handle workplace stress. Career path Professional Development Coach - Average salary: £30,000 - £50,000 Well-being Consultant - Average salary: £35,000 - £55,000 Human Resources Manager - Average salary: £40,000 - £60,000 Career Counsellor - Average salary: £25,000 - £45,000 Mental Health Advocate - Average salary: £28,000 - £50,000 Organisational Psychologist - Average salary: £45,000 - £70,000 Prerequisites This Professional Development and Personal Well-being does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Professional Development and Personal Well-being was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Practices and Emotions Practices and Emotions 00:12:00 Module 02: Increase Self Awareness Increase Self Awareness 00:15:00 Module 03: Personal Development Plan Personal Development Plan 00:14:00 Module 04: Evaluate PDP Evaluate PDP 00:13:00 Module 05: Priorities and Strategies Priorities and Strategies 00:14:00 Module 06: Personal Well-being Personal Well-being 00:15:00 Module 07: Triggering Factors and Indicators of Stress and Anxiety Triggering Factors and Indicators of Stress and Anxiety 00:15:00

Delving into the realm of laboratory safety, 'Preventing Contamination in the Laboratory: Best Practices in Lab Safety' emerges as a pivotal guide for every modern scientist and technician. This meticulous course beckons learners into the intricate world of contamination prevention, arming them with the knowledge to ensure a pristine lab environment. Journey through modules that elucidate vital concepts from an incisive introduction to contamination, to mastering attire and equipment, understanding lab hygiene, mastering sample control, ensuring superior air and water quality, and staving off biological and chemical threats. This programme promises to usher in a new era of lab experts committed to excellence and safety. Learning Outcomes Recognise the fundamentals and sources of laboratory contamination. Determine appropriate protective wear and attire for different lab environments. Implement optimal hygiene and housekeeping protocols within a laboratory. Apply best practices for contamination-free sample handling. Evaluate and maintain superior air and water quality standards in labs. Why buy this Preventing Contamination in the Laboratory: Best Practices in Lab Safety? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Who is this Preventing Contamination in the Laboratory: Best Practices in Lab Safety course for? Individuals keen on establishing or refining lab safety protocols. Science students aspiring for laboratory-based careers. Lab technicians seeking to augment their safety knowledge. Research professionals working in biological or chemical environments. Industry professionals focusing on quality control and assurance Career path Laboratory Technician: £18,000 - £25,000 Quality Control Analyst: £20,000 - £35,000 Laboratory Manager: £30,000 - £50,000 Health and Safety Officer: £25,000 - £40,000 Environmental Health Practitioner: £26,000 - £40,000 Biomedical Scientist: £24,000 - £40,000 Prerequisites This Preventing Contamination in the Laboratory: Best Practices in Lab Safety does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Preventing Contamination in the Laboratory: Best Practices in Lab Safety was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Laboratory Contamination Introduction to Laboratory Contamination 00:19:00 Module 02: Personal Protective Equipment (PPE) and Laboratory Attire Personal Protective Equipment (PPE) and Laboratory Attire 00:21:00 Module 03: Laboratory Hygiene and Housekeeping Laboratory Hygiene and Housekeeping 00:22:00 Module 04: Contamination Control in Sample Handling Contamination Control in Sample Handling 00:18:00 Module 05: Air and Water Quality Control Air and Water Quality Control 00:18:00 Module 06: Preventing Biological and Chemical Contamination Preventing Biological and Chemical Contamination 00:25:00

Step into the captivating world of 'Customer Relationship Management' and unlock the secrets to fostering impeccable customer connections. Initiate your journey with a profound introduction to CRM, paving the way to mastering its fundamental principles and strategies. As you progress, the course immerses you in the art of data analysis and CRM databases, ensuring that you harness the power of information to deepen customer ties. Moreover, hone your prowess in adeptly handling customer feedback and gaze into the prospective advancements in CRM, positioning yourself at the forefront of customer-centric excellence. Learning Outcomes Understand the core principles and objectives of Customer Relationship Management. Develop and implement effective CRM strategies tailored to various business scenarios. Harness the potential of data analytics to inform CRM decisions and strategies. Effectively manage and utilise CRM databases to foster deeper customer connections. Efficiently address customer concerns and complaints, ensuring a seamless experience. Why choose this Customer Relationship Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Customer Relationship Management Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Customer Relationship Management course for? Aspiring customer relationship managers and strategists. Business owners seeking to enhance customer interactions. Marketing professionals aiming to incorporate CRM into their strategies. Sales personnel aspiring to elevate customer engagement. Data analysts focusing on customer-centric analytics. Career path CRM Specialist: £25,000 - £40,000 CRM Analyst: £30,000 - £50,000 CRM Strategy Manager: £35,000 - £60,000 Customer Experience Manager: £28,000 - £55,000 Complaints Handling Officer: £20,000 - £35,000 CRM Database Administrator: £27,000 - £52,000 Prerequisites This Customer Relationship Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Relationship Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: Data Analysis in CRM Data Analysis in CRM 00:28:00 Module 05: CRM Databases CRM Databases 00:21:00 Module 06: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 07: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 08: Future of CRM Future of CRM 00:25:00 Assignment Assignment - Customer Relationship Management 00:00:00

The Neonatal Nursing Diploma program provides a comprehensive exploration of neurological disorders and conditions, equipping learners with a deep understanding of various aspects of neurology. From the introduction to neurological principles to the examination of visual and hearing disorders, spinal cord issues, and child neurology, this course covers a broad spectrum of topics. Participants will also gain insights into assessing neurological conditions and the management of medications for related disorders. Learning Outcomes: Develop a foundational understanding of neurology and its significance in healthcare. Identify and comprehend various neurological disorders and their impacts on patients. Explore visual disorders and their implications for patients' overall health. Understand the complexities of hearing disorders and potential interventions. Gain insights into spinal cord disorders and their effects on motor and sensory functions. Examine disorders of the peripheral nervous system and their manifestations. Study child neurology, focusing on pediatric neurological conditions and care. Learn effective neurological assessment techniques and strategies for patient management. Why buy this Neonatal Nursing Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Neonatal Nursing Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Healthcare professionals seeking in-depth knowledge of neurological disorders. Nurses, doctors, and allied health practitioners interested in neurology. Medical students and residents aiming to specialize in neurology or related fields. Individuals passionate about understanding neurological conditions and their management. Prerequisites This Neonatal Nursing Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Neurologist: Diagnose and treat neurological disorders in patients. Neurological Nurse: Provide specialized care for patients with neurological conditions. Medical Researcher: Contribute to advancements in neurology and medical science. Healthcare Educator: Teach medical professionals and students about neurological disorders. Medical Writer: Translate complex neurological information into accessible content. Course Curriculum Module 01: Introduction to Neurology Introduction to Neurology 00:15:00 Module 02: Neurological Disorders Neurological Disorders 00:24:00 Module 03: Visual Disorders Visual Disorders 00:15:00 Module 04: Disorders Of Hearing Disorders of Hearing 00:16:00 Module 05: Spinal Cord Disorders Spinal Cord Disorders 00:17:00 Module 06: Peripheral Nervous System Disorders Peripheral Nervous System Disorders 00:15:00 Module 07: Child Neurology Child Neurology 00:18:00 Module 08: Neurological Assessments Neurological Assessments 00:15:00 Module 09: Medications Medications 00:21:00 Assignment Assignment - Neonatal Nursing Diploma 00:00:00

The Inspirational Leadership Skills course focuses on practical and motivational leadership development. Participants will learn about emotional intelligence, effective communication, public speaking, critical thinking, motivation, counseling, and the key distinctions between management and leadership. Learning Outcomes: Develop personal leadership capabilities and understand the traits that make an effective leader. Enhance emotional intelligence and learn how to apply it to leadership situations for better decision-making and team management. Improve communication skills, including public speaking, to convey ideas and inspire others. Strengthen problem-solving and critical thinking abilities to address challenges with confidence. Learn motivational techniques and counseling strategies to lead and empower team members effectively. Understand the key differences between management and leadership and how to integrate both for successful leadership practices. Why buy this Inspirational Leadership Skills: Practical Motivational Leadership? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Inspirational Leadership Skills: Practical Motivational Leadership there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Inspirational Leadership Skills: Practical Motivational Leadership course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Inspirational Leadership Skills: Practical Motivational Leadership does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Inspirational Leadership Skills: Practical Motivational Leadership was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Inspirational Leadership Skills: Practical Motivational Leadership is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Developing the Leader Within You Developing the Leader Within You 00:21:00 Module 02: Emotional Intelligence in Leadership Emotional Intelligence in Leadership 00:17:00 Module 03: Communication Skills Communication Skills 00:26:00 Module 04: Public Speaking Public Speaking 00:30:00 Module 05: Critical Thinking in Problem-Solving and Decision Making Critical Thinking in Problem-Solving and Decision Making 00:23:00 Module 06: Motivation and Counselling Motivation and Counselling 00:16:00 Module 07: Management and Leadership Management and Leadership 00:26:00 Assignment Assignment - Inspirational Leadership Skills: Practical Motivational Leadership 00:00:00

Embark on a journey that beckons a more sustainable future with our 'Environmental Health' course. Explore the intricate nexus between our environment, health, and the choices we make daily. Delve into the challenges posed by waste, pollutants, and changing climates, understanding their profound impact on public health. The course illuminates the path towards environmental sustainability, equipping you with the tools to transform challenges into sustainable solutions. Learning Outcomes Gain a foundational understanding of the principles of environmental health. Comprehend the intricacies of pollution, its sources, and its effects on public health. Develop insights into the complexities of climate change and its global health ramifications. Acquire knowledge on resource recovery and effective waste management techniques. Understand the challenges and solutions concerning food waste, plastic pollution, and air and water quality. Why choose this Environmental Health course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Environmental Health Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Environmental Health course for? Individuals passionate about environmental conservation and public health. Policy-makers aiming to introduce sustainable environmental policies. Students pursuing a career in environmental sciences or public health. NGOs and activists focusing on environmental conservation. Professionals in the waste management sector seeking advanced knowledge. Career path Environmental Health Officer - £25,000 to £40,000 Waste Management Consultant - £22,000 to £37,000 Air Quality Specialist - £28,000 to £45,000 Water Quality Technician - £20,000 to £35,000 Climate Change Analyst - £30,000 to £50,000 Sustainability Advisor - £27,000 to £42,000 Prerequisites This Environmental Health does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Environmental Health was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Intro to Environmental Health Introduction to Environmental Health 00:14:00 Module 02: Waste, Pollution and Pollutants Waste, Pollution and Pollutants 00:16:00 Module 03: Environment, Pollution, Climate Change and Health Environment, Pollution, Climate Change and Health 00:25:00 Module 04: Recovering Resources and Managing Waste Recovering Resources and Managing Waste 00:13:00 Module 05: Food Waste Food Waste 00:20:00 Module 06: Plastic Plastics 00:15:00 Module 07: Air Pollution Air Pollution 00:28:00 Module 08: Water Water 00:25:00 Module 09: Environmental Sustainability Environmental Sustainability 00:22:00 Assignment Assignment - Environmental Health 00:00:00

Embark on a glamorous journey through the world of Beauty Salon Management. With our meticulously designed curriculum, learn the art and science of managing a salon from its inception to becoming a beauty empire. Dive deep into the intricacies of staff training, client management, and the strategic aspects of business and finance. Discover the crucial tools and treatments that set top salons apart, and master the strategies to market and promote your establishment to its zenith. Learning Outcomes Understand the fundamentals of swimming and its health benefits. Attain proficiency in freestyle swimming techniques. Achieve correct body positioning, arm stroke, and breathing techniques in the water. Execute various turns effectively in swimming scenarios. Gain confidence and ability for open water swimming situations. Why choose this Beauty Salon Management course? Understand the foundational principles and demands of salon management. Acquire knowledge on efficient staff hiring, training, and client relationship management. Gain insights into the diverse treatments, equipment, and their applications in a salon setting. Grasp comprehensive business management skills, focusing on finance, accounts, and marketing strategies. Develop an entrepreneurial mindset to innovate and ensure success in the competitive beauty industry. Who is this Beauty Salon Management course for? Aspiring individuals aiming to open their own beauty salon. Current salon owners seeking to upscale their operations. Beauty professionals aiming to transition into managerial roles. Business students with a specific interest in the beauty and wellness sector. Marketing professionals targeting the beauty and cosmetic industry. Career path Beauty Salon Manager: £25,000 - £32,000 Beauty Therapist: £18,000 - £25,000 Salon Business Consultant: £30,000 - £40,000 Marketing Manager (Beauty Sector): £35,000 - £50,000 Salon Equipment Sales Representative: £20,000 - £28,000 Beauty Brand Manager: £40,000 - £55,000 Prerequisites This Beauty Salon Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Beauty Salon Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Beauty Salon Management Module 01: Ask Yourself: Do you have what Salon Management demands? 00:25:00 Module 02: What is Salon? 00:30:00 Module 03: The Salon Management Part 01 00:30:00 Module 04: The Salon Management Part 02 00:50:00 Module 05: Training & Skill & Qualification 00:15:00 Module 06: Staffs & Employment 00:35:00 Module 07: All About Clients 00:15:00 Module 08: Treatments 00:10:00 Module 09: Types of equipment and Its Uses 00:15:00 Module 10: Business management Part 01 00:15:00 Module 11: Business management Part 02 00:35:00 Module 12: Business Management 03 00:10:00 Module 13: Finance Money & Accounts 00:15:00 Module 14: Marketing, Advertising & Promotion 00:15:00 Module 15: Being Successful 00:20:00

The 'Restraint Awareness' course is a comprehensive program focusing on the safe and responsible use of restraints in various settings. It covers essential modules such as introduction to restraint awareness, behavioral approaches, risk assessment and management, communication skills, and post-incident management. Additionally, it emphasizes safeguarding vulnerable populations, ensuring that restraint techniques are applied with utmost care and sensitivity.   Learning Outcomes: Understand the fundamental principles and ethics of restraint awareness. Employ behavioral approaches to manage challenging behaviors and reduce the need for restraints. Conduct effective risk assessments to evaluate the necessity of restraint interventions. Develop strong communication skills to de-escalate situations and gain cooperation. Implement post-incident management strategies for the well-being of all parties involved. Safeguard vulnerable populations by using restraints as a last resort. Recognize legal and ethical responsibilities in restraint usage. Promote a culture of restraint reduction and prevention.   Why buy this Restraint Awareness? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Restraint Awareness there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this course for? This Restraint Awareness does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Healthcare professionals, including nurses and caregivers. Security personnel and law enforcement officers. Teachers and educators in special education settings. Social workers and mental health practitioners. Anyone working with vulnerable populations.   Prerequisites This Restraint Awareness was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path   Registered Nurse - Median earning of £25,000 - £45,000 per year. Security Officer - Potential earning of £20,000 - £35,000 per year. Special Education Teacher - Median earning of £25,000 - £45,000 per year. Social Worker - Median earning of £30,000 - £45,000 per year. Restraint Reduction Specialist - Potential earning of £25,000 - £40,000 per year. Course Curriculum Module 01: Introduction to Restraint Awareness Introduction to Restraint Awareness 00:16:00 Module 02: Behavioural Approaches Behavioural Approaches 00:16:00 Module 03: Risk Assessment and Management Risk Assessment and Management 00:15:00 Module 04: Communication Skills Communication Skills 00:13:00 Module 05: Post-Incident Management Post-Incident Management 00:16:00 Module 06: Safeguarding Vulnerable Populations Safeguarding Vulnerable Populations 00:21:00

Description:  Human Resource Management nowadays is not just about payroll and recruitment; it is also about being able to respond to customer's global needs rapidly. Our administrative, human resource management course provides you with the skills utilised by the experienced managers in the world of professional HR. With this course, you build up an expert discernment and knowledge to manage core HR issues. It also focuses on mechanics of organisational change and on to the competencies required to manage both people as well as processes. Who is the course for? This course would be ideal for individuals who want pursue a career in human management. Hr professionals who want to improve their management skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Human Resource Management Training course is a useful qualification to possess, and would be beneficial for the following professionals: HR Administrator HR Assistant HR Advisor HR Manager HR Director Recruitment and Hiring Manager HR Consultant Training and Development Manager HR Executive. Understanding Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Advanced Diploma in Human Resource Management 00:00:00 Employee Motivation Module One - Getting Started 01:00:00 Module Two - A Psychological Approach 01:00:00 Module Three - Object-Oriented Theory 01:00:00 Module Four - Using Reinforcement Theory 01:00:00 Module Five - Using Expectancy Theory 01:00:00 Module Six - Personality's Role in Motivation 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - A Personal Toolbox 01:00:00 Module Nine - Motivation on the Job 01:00:00 Module Ten - Addressing Specific Morale Issues 01:00:00 Module Eleven - Keeping Yourself Motivated 00:30:00 Module Twelve - Wrapping Up 00:30:00 HR Management: Employee Motivation- Activities 00:00:00 Employee Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Onboarding Preparation 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Creating an Engaging Program 01:00:00 Module Seven - Following Up with New Employees 01:00:00 Module Eight - Setting Expectations 01:00:00 Module Nine - Resiliency and Flexibility 00:30:00 Module Ten - Assigning Work 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Onboarding- Activities 00:00:00 HR Training Defining Human Resources 00:15:00 Performing a Skills Inventory 00:15:00 Forecasting Techniques 00:15:00 Job Analysis 00:00:00 Identifying Job Competencies 00:30:00 Position Profiles and Job Descriptions 00:30:00 Do You Really Need to Hire? 00:30:00 Finding Candidates HR 00:00:00 Advertising Guidelines HR 00:30:00 Screening Resumes HR 00:30:00 Preparing for the Interview 00:15:00 Conducting the Interview 01:00:00 After the Interview 00:15:00 Employee Orientation and Onboarding 00:30:00 Follow the Leader 00:15:00 Planning Training 00:15:00 Working With External Providers 00:15:00 Performance Reviews 01:00:00 Attendance Management 00:30:00 Managing a Diverse Workforce 00:30:00 Privacy Issues 00:15:00 Compensation and Benefits 01:00:00 Managing Disciplinary Issues 00:30:00 Terminating Employees 00:15:00 Exit Interviews 00:15:00 Mock Exam Mock Exam- Professional Human Resource Management Training 00:30:00 Final Exam Final Exam- Professional Human Resource Management Training 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00