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9891 Courses in Cardiff delivered Online

Report Writing Skills: Crafting Effective Business Reports

4.5(3)

By Studyhub UK

Dive into the nuanced world of corporate communication with our course, 'Report Writing Skills: Crafting Effective Business Reports.' Uncover the secrets to generating reports that not only inform but also engage and persuade. Starting from the foundational principles, the curriculum takes you on a transformative journey, teaching you the planning, research, and execution strategies needed to become a master of business reporting. Navigating through seven comprehensive modules, this programme equips you with a robust understanding of report preparation, proposal crafting, and impactful presentation techniques. Create drafts that speak volumes and edit them to near perfection, mastering the quintessential balance between formality and readability. All in all, this course is a one-stop-shop for anyone looking to excel in the professional realm of report creation. Learning Outcomes Understand the fundamentals of report writing in a corporate context. Gain insights into effective planning and preparation methods for business reports. Acquire techniques for conducting meaningful research to enrich your reports. Learn how to compose a first draft and revise it for optimal impact. Develop skills in proposal crafting and presenting reports. Why buy this Report Writing Skills: Crafting Effective Business Reports? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Report Writing Skills: Crafting Effective Business Reports there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Report Writing Skills: Crafting Effective Business Reports for? Individuals entering the corporate world who want to understand the basics of report writing. Project managers looking to streamline communication within their team. Business analysts keen on improving their reporting capabilities. Marketing professionals aiming to create more persuasive proposals. Academics and researchers wanting to transition into a business-oriented role. Prerequisites This Report Writing Skills: Crafting Effective Business Reports does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Report Writing Skills: Crafting Effective Business Reports was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Corporate Communication Specialist: Average Salary - £40,000 to £60,000 Project Manager: Average Salary - £45,000 to £65,000 Business Analyst: Average Salary - £35,000 to £55,000 Marketing Manager: Average Salary - £35,000 to £60,000 Researcher in Business Sector: Average Salary - £30,000 to £50,000 Management Consultant: Average Salary - £50,000 to £90,000 Course Curriculum Module 01: Introduction to Report Writing Introduction to Report Writing 00:10:00 Module 02: Planning for Report Writing Planning for Report Writing 00:08:00 Module 03: Preparation for Report Writing Preparation for Report Writing 00:10:00 Module 04: Tips for Conducting Research Tips for Conducting Research 00:15:00 Module 05: Writing the First Draft and Revising the Report Writing the First Draft and Revising the Report 00:12:00 Module 06: Proposal Writing Proposal Writing 00:10:00 Module 07: Presentation of the Report Presentation of the Report 00:09:00

Report Writing Skills: Crafting Effective Business Reports
Delivered Online On Demand1 hour 14 minutes
£10.99

Door Supervising, Conflict Resolution & Workout for Fitness, Weight and Health

4.7(47)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Door Supervising, Conflict Resolution & Workout for Fitness, Weight and Health Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unlock a new level of competence with our bundled course, "Door Supervising, Conflict Resolution & Workout for Fitness, Weight and Health." This comprehensive bundle offers 8 crucial courses to help you master not only door supervising and conflict resolution, but also provides a deep dive into fitness, weight management, and health from the comfort of your home. Three of these courses come with QLS endorsement, guaranteeing an esteemed recognition for your efforts. Each course leaves no stone unturned and culminates with a prestigious hardcopy certificate - your tangible evidence of knowledge gained. Add five CPD QS accredited courses into the mix that further bolster your skills in crisis communication, decision making, critical thinking, stress management, and complete communication skills. These complement your Door Supervising, Conflict Resolution, and Home Workout for Fitness, Weight and Health learnings, equipping you to navigate the most challenging professional situations with finesse. Get ready to embark on a learning journey that empowers you, whether you're aspiring to work in security, striving for a healthier lifestyle, or looking to enhance your workplace leadership skills. Sign up today and embrace the world of theoretical knowledge at its finest. Key Features of the Door Supervising, Conflict Resolution & Workout for Fitness, Weight and Health Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our [Course_Title] bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Door Supervising QLS Course 02: Dealing with Conflict at Work QLS Course 03: Home Workout for Fitness, Weight and Health 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Crisis Communication for HR Course 02: Conflict Resolution Course 03: Decision Making and Critical Thinking Course 04: Workplace Stress Management Course 05: Complete Communication Skills Master Class for Life In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Door Supervising, Conflict Resolution & Workout for Fitness, Weight and Health courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Acquire theoretical understanding of Door Supervising. Develop strategies for effective Conflict Resolution. Understand and apply Home Workout techniques for Fitness, Weight and Health. Learn Crisis Communication strategies for HR. Enhance your skills in Decision Making and Critical Thinking. Understand and manage Workplace Stress. Master Complete Communication Skills for life. Step into the realm of theoretical knowledge with our comprehensive course bundle. These eight courses, covering Door Supervising, Conflict Resolution, and Workout for Fitness, Weight and Health, aim to equip you with essential skills and theoretical understanding. In addition, you'll gain skills in crisis communication, decision making, critical thinking, stress management, and communication skills, that are invaluable in any professional setting. This bundle offers a unique fusion of learning, whether you are looking to manage conflicts, supervise doors, or maintain your health and fitness. Prepare to navigate your professional journey with newfound confidence and competence. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in door supervising. Those keen on developing conflict resolution skills. Anyone wanting to learn home workouts for fitness, weight, and health. Professionals seeking to enhance their communication, decision-making, and stress management skills. Career path Door Supervisor - £9-£14 per hour. Conflict Resolution Specialist - £25,000 - £40,000 annually. Fitness and Health Advisor - £20,000 - £30,000 annually. Human Resource Specialist - £25,000 - £45,000 annually. Stress Management Consultant - £30,000 - £50,000 annually. Communication Specialist - £30,000 - £60,000 annually. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Door Supervising, Conflict Resolution &  Workout for Fitness, Weight and Health
Delivered Online On Demand34 hours
£309

Coach & Mentor Complete Bundle - QLS Endorsed

By Imperial Academy

Coaching and mentoring are increasingly popular in the UK. To start, try the QLS Endorsed Coach & Mentor Complete Bundle

Coach & Mentor Complete Bundle - QLS Endorsed
Delivered Online On Demand
£599

Interpreter Language Learning Laboratory: Boost Your Linguistics Skills

4.5(3)

By Studyhub UK

In today's dynamic world, mastering multiple languages is not just a skill but a necessity. The Interpreter Language Learning Laboratory: Boost Your Linguistics Skills course addresses the pressing need for effective communication and linguistic diversity in the UK. Recent language learning trends indicate a growing demand for versatile linguistic skills, creating a gap that this Interpreter Language Learning Laboratory: Boost Your Linguistics Skills course expertly fills. Whether you're aiming to enhance your career prospects, facilitate inclusive communication, or simply indulge your passion for languages, this Interpreter Language Learning Laboratory: Boost Your Linguistics Skills programme offers a unique blend of foundational and specialized courses to cater to a diverse range of learners. This Interpreter Language Learning Laboratory: Boost Your Linguistics Skills Bundle Consists of the following Premium courses: Course 01: English (Spelling, Punctuation and Grammar) Communication Skills Training Course 02: German Course for Beginners Course 03: Read and Write Arabic Course Course 04: French Course for Beginners Course 05: Beginner Spanish Course Course 06: Daily Spoken French - Lesson 2 - First Conversations Course 07: TEFL/TESOL and Language Teaching Methodologies Course 08: Daily Spoken French - Lesson 3 - Descriptions Course 09: Italian Course 10: Dyslexia Level 3 Course 11: Working with Individuals with Learning Disabilities and SEN Teaching Course 12: Understanding Specific Learning Difficulties: Supporting Diverse Learners Course 13: Deaf Awareness Training Course 14: Autism & Dyslexia Awareness Training Course 15: Speech & Language Therapy Course 16: British Sign Language Interpreter Course Course 17: Public Speaking Masterclass Course 18: Self Esteem Course 19: Communication Skills: Body of the Speech, Expressions & Body Movements Course 20: Body Language Diploma 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Effective Communication Skills Diploma Course 02: Business Networking Skills Course 03: Influencing and Negotiation Skills Course 04: Delegation Skills Training Course 05: Time Management Course 06: Leadership Skills Training Course 07: Decision Making and Critical Thinking Online Course Course 08: Emotional Intelligence and Social Management Diploma Course 09: Assertiveness Skills Course 10: Touch Typing Complete Training Diploma Interpreter Language Learning Laboratory: Boost Your Linguistics Skills Learning Outcomes: Upon completion of this Interpreter Language Learning Laboratory: Boost Your Linguistics Skills bundle, you should be able to: Develop proficiency in English spelling, punctuation, and grammar. Acquire foundational skills in German, French, Italian, and Spanish. Demonstrate competence in supporting individuals with dyslexia and learning disabilities. Master the basics of British Sign Language interpretation. Cultivate effective public speaking and communication through body language. Gain insights into teaching methodologies for diverse learners. Unlock the power of communication with a curriculum that spans English language essentials, beginner courses in German, French, Italian, and Spanish, as well as focused training on supporting individuals with dyslexia, learning disabilities, and autism. From mastering grammar nuances to acquiring British Sign Language interpretation skills, this Interpreter Language Learning Laboratory: Boost Your Linguistics Skills course empowers you with a rich linguistic toolkit. Engage in daily spoken language sessions and gain valuable insights into teaching methodologies, public speaking, and non-verbal communication, ensuring you emerge not just as a speaker of languages but a master communicator poised for success. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Language enthusiasts seeking diverse linguistic skills. Professionals aiming to enhance communication in their careers. Individuals interested in supporting those with learning disabilities. Students pursuing a holistic language learning experience. Public speakers looking to refine their communication techniques. Anyone with a passion for fostering inclusive language environments. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Interpreter Language Learning Laboratory: Boost Your Linguistics Skillscourse, all you need is - A smart device A secure internet connection And a keen interest in Language Learning Laboratory: Boost Your Linguistic Skills Career path Language tutor or instructor - Average Salary: •30,000 per year Communication Specialist - Average Salary: •35,000 per year Educational Support Worker - Average Salary: •25,000 per year Public Speaking Coach - Average Salary: •40,000 per year Dyslexia Support Specialist - Average Salary: •28,000 per year British Sign Language Interpreter - Average Salary: •32,000 per year Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Interpreter Language Learning Laboratory: Boost Your Linguistics Skills
Delivered Online On Demand7 days
£289

DevSecOps Foundation (DSOF)?

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for The target audience for the DevSecOps Foundation course are professionals including: Anyone involved or interested in learning about DevSecOps strategies and automation Anyone involved in Continuous Delivery toolchain architectures Compliance Team Business managers Delivery Staff DevOps Engineers IT Managers IT Security Professionals, Practitioners, and Managers Maintenance and support staff Managed Service Providers Project & Product Managers Quality Assurance Teams Release Managers Scrum Masters Site Reliability Engineers Software Engineers Testers Overview You will learn: The purpose, benefits, concepts, and vocabulary of DevSecOps How DevOps security practices differ from other security approaches Business-driven security strategies and Best Practices Understanding and applying data and security sciences Integrating corporate stakeholders into DevSecOps Practices Enhancing communication between Dev, Sec, and Ops teams How DevSecOps roles fit with a DevOps culture and organization In this course, students will gain a solid understanding of how DevSecOps provides business value, enhancing your business opportunities, and improving corporate value. The core DevSecOps principles taught can support an organizational transformation, increase productivity, reduce risk, and optimize resource usage. This course explains how DevOps security practices differ from other approaches then delivers the education needed to apply changes to your organization. Participants learn the purpose, benefits, concepts, vocabulary and applications of DevSecOps. Most importantly, students learn how DevSecOps roles fit with a DevOps culture and organization. At the course?s end, participants will understand ?security as code? to make security and compliance value consumable as a service. This course prepares you for the DevSecOps Foundation (DSOF) certification. Realizing DevSecOps Outcomes Origins of DevOps Evolution of DevSecOps CALMS The Three Ways Defining the Cyberthreat Landscape What is the Cyber Threat Landscape? What is the threat? What do we protect from? What do we protect, and why? How do I talk to security? Building a Responsive DevSecOps Model Demonstrate Model Technical, business and human outcomes What?s being measured? Gating and thresholding Integrating DevSecOps Stakeholders The DevSecOps State of Mind The DevSecOps Stakeholders What?s at stake for who? Participating in the DevSecOps model Establishing DevSecOps Best Practices Start where you are Integrating people, process and technology and governance DevSecOps operating model Communication practices and boundaries Focusing on outcomes Best Practices to get Started The Three Ways Identifying target states Value stream-centric thinking DevOps Pipelines and Continuous Compliance The goal of a DevOps pipeline Why continuous compliance is important Archetypes and reference architectures Coordinating DevOps Pipeline construction DevSecOps tool categories, types and examples Learning Using Outcomes Security Training Options Training as Policy Experiential Learning Cross-Skilling The DevSecOps Collective Body of Knowledge Preparing for the DevSecOps Foundation certification exam Additional course details: Nexus Humans DevSecOps Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevSecOps Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

DevSecOps Foundation (DSOF)?
Delivered OnlineFlexible Dates
£1,495

Diploma in Care - Level 2 (Fast-Track mode)

4.0(2)

By London School Of Business And Research

The aim of the Level 2 Diploma in Care - fast track mode (Accredited by Qualifi, UK) is to confirm occupational competence for Adult Care Workers or Healthcare Support Workers. This Level 2 Diploma in Care (fast track mode) qualification offers the opportunity for learners to demonstrate their knowledge, understanding and practical skills required to be an Adult Care Worker in an adult care setting or a Healthcare Assistant; Support Worker or Personal Assistant in a healthcare support environment. At Level 2, the UK sector skills council decided that there would be a common qualification for both Health and Adult Care settings. This means that there will be no barrier to entering either the Adult Care or Health Workforces. The content of the Level 2 Diploma in Care (fast track mode) qualification links with the knowledge and skills required for the Apprenticeship Standards 'Adult Care Worker' and 'Healthcare Support Worker'. The content is applicable to a variety of roles, examples of which are included below: Adult care worker Healthcare Assistant / Support Worker Personal Assistant The Level 2 Diploma in Care (fast track) will require learners to demonstrate understanding and effective practice in the following areas: Communication Person development Values and behaviours Health and wellbeing Responsibilities Safeguarding The Level 2 Diploma in Care qualification links with the requirements for the National Occupational Standards (NOS) for Health and Social Care. Program Overview: Level 2 Diploma in Care Key Highlights of Level 2 Diploma in Care qualification are: Program Duration: 9 Months (Fast track mode available) Program Credits: 46 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. Alumni Status No Cost EMI Option Mandatory units (Total Credits: 24) The Qualifi Level 2 Diploma in Care qualification consists of 9 mandatory units for a combined total of 24 credits Communication in Care Settings (3 credits) Duty of Care (1 credits) Equality, Diversity and Inclusion in Care Settings (2 credits) Handle Information in Care Settings (1 credits) Health, Safety and Well-being in Care Settings (4 credits) Implement Person-Centred Approaches (5 credits) Personal Development in Care Settings (3 credits) Responsibilities of a Care Worker (2 credits) Safeguarding and Protection in Care Settings (3 credits) Optional Units (Total Credits: 22) The learner must also achieve a minimum of 22 credits from these units. Introductory Awareness of Autistic Spectrum Conditions (2 credits) Understand the Context of Supporting People with Learning Disabilities (4 credits) Assist in the Administration of Medication (4 credits) Contribute to Support Positive Risk-Taking of Individuals (3 credits) Contribute to Support Learning Disabilities to Access Healthcare (3 credits) Promote Positive Behaviour Support (6 credits) Awareness of the Mental Capacity Act 2005 (3 credits) Understand Mental Health Problems (3 credits) Understand Mental Well-Being and Mental Health Promotion (3 credits) Enable Individuals to Develop Strategies to Manage their Behaviour (8 credits) Support Independence in the Tasks of Daily Living (5 credits) Understand how to Support Individuals to be part of a Community (3 credits) Understand the Impact of Acquired Brain Injury on Individuals (3 credits) Who is this course for? At Level 2, the UK sector skills council decided that there would be a common qualification for both Health and Adult Care settings. This means that there will be no barrier to entering either the Adult Care or Health Workforces. The content of the Level 2 Diploma in Care qualification links with the knowledge and skills required for the Apprenticeship Standards 'Adult Care Worker' and 'Healthcare Support Worker'. The content is applicable to a variety of roles, examples of which are included below: Adult care worker Healthcare Assistant / Support Worker Personal Assistant Requirements The Level 2 Diploma in Care will require learners to demonstrate understanding and effective practice in the following areas: Communication Person development Values and behaviours Health and wellbeing Responsibilities Safeguarding Career path Achievement of Level 2 Diploma in Care qualification confirms the learner has gained the knowledge and skills required to: Gain employment as a Healthcare Assistant / Support Worker or Adult Care Worker / Personal Assistant Progress onto the Qualifi Level 3 Diploma in Health and Social Care Progress onto the Level 3 Lead Adult Care Worker Apprenticeship.

Diploma in Care - Level 2 (Fast-Track mode)
Delivered Online On Demand
£1,399

The Art of Story Selling: How to Sell with a Story

5.0(1)

By Course Gate

Close more deals! Learn how to craft captivating stories that resonate with customers and boost sales. This course explores storytelling techniques to take your sales skills to the next level. Enrol now!

The Art of Story Selling:  How to Sell with a Story
Delivered Online On Demand48 minutes
£11.99

Professional Telephone Etiquette

By Training Tale

Professional Telephone Etiquette Online Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone-Etiquette course, you will develop better telephone communication skills. This Telephone-Etiquette course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more. Main Course: Telephone Etiquette Free Courses: Course 01: Communication Skills Course 02: Level 5 Negotiation Skills [ Note: Free PDF certificate as soon as completing the Telephone Etiquette course] Professional Telephone Etiquette Course Curriculum of the Telephone Etiquette Module 01: Aspects of Phone Etiquette Module 02: Using Proper Phone Language Module 03: Eliminate Phone Distractions Module 04: Inbound Calls Module 05: Outbound Calls Module 06: Handling Rude or Angry Callers Module 07: Handling Interoffice Calls Module 08: Handling Voicemail Messages Module 09: Methods of Training Employees Module 10: Correcting Poor Telephone Etiquette Module 11: Wrapping Up Assessment Method of Telephone Etiquette After completing each module of the Telephone Etiquette Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Telephone Etiquette After completing the MCQ/Assignment assessment for this Telephone Etiquette course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Professional Telephone Etiquette This Telephone Etiquette course is ideal for those who want to develop their telephone skills. Requirements Professional Telephone Etiquette There are no specific requirements for this Telephone Etiquette Course because it does not require any advanced knowledge or skills. Career path Professional Telephone Etiquette After completing this Telephone Etiquette course, you may be able to pursue a variety of promising career opportunities.

Professional Telephone Etiquette
Delivered Online On Demand15 hours
£12

Customer Service

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Customer Service
Delivered OnlineFlexible Dates
£395

Special Executive Master's Programme in Personal Development Studies

4.9(261)

By Metropolitan School of Business & Management UK

Special Executive Masters Programme (S.E.M.P) This programme is geared at enhancing professionals' careers. The SEMP is an encapsulated Senior Management Programmes are short certificate modules designed for anyone who would benefit from more in-depth business knowledge delivered in a short and intensive programme What makes us different? We are a world class business school located in the heart of London, Dubai, Islamabad and Lagos. We are one of the fastest growing British business schools with a stylish blended learning model that is both online and on campus. Learn more about the programme Special Executive Master's Programme in Personal Development Studies - Education Course Overview The MSBM Special Executive Masters Programmes (SEMP) allows you to update your skills, develop new skills, and explore and develop interests in a wide range of topics. These courses can be taken as personal or professional development and may enhance your employability. The SEMP Personal Development Studies - Education deals with approaches involved in the learning process, which are useful for tackling the process of organizing and taking in new information for development purposes. Online Students who enroll in this Programme will examine a section of development studies that focuses on personal development, soft skills improvement, and project management. In the modules, participants will also study research and development, business writing, and general communication skills. Study skills are skills that can be learned in a short time and can be applied to all fields or career path. The course provides a solid ground for enhancing your reading and writing skills demonstratable in a professional environment. Apart from inculcating team leadership and project management skills, the course will ensure the learner creates the best business presentations and write academic grade reports and essays. The course also provides a detailed explanation of key tools and concepts for researching and avoiding plagiarism. Course Details Mode of Study Using Web-based technology, this program provides self-paced, individualized instruction that can be taken anywhere and anytime an individual has access to a computer and the Internet. This Programme is suitable for successful professionals or specialists in the private, public, or voluntary sectors who have new management responsibilities and need to quickly expand their management knowledge. This Programme serves as a refresher course for those who have had their Masters a long time ago and need quick reminders and professional/ academic updates while it serves as a primer for those very experienced Professionals who never made time out for their masters yet they require the academic and practical relevance of this master’s experience. It is a short executive training that runs online for 3 months. Candidates will run 2 months of active lectures and series of assignments and 1 month for their dissertation. Upon successful completion of the Programme, candidates will be awarded a Continuing Professional Development (CPD) certificate in the specific Programme they have completed. What is a CPD Course? Continuing Professional Development (CPD) is the means by which professionals maintain and enhance their knowledge and skills. The world is constantly moving at a very fast pace so undertaking CPD is essential to support a professional in his/her current role as well as helping them with career progression. CPD is all about upgrading knowledge, skills, and capabilities to remain effective and compliant. A CPD course is an investment that you make in yourself. It’s a way of planning your development that links learning directly to practice. CPD can help you keep your skills and knowledge up to date and prepare you for greater responsibilities. It can boost your confidence, strengthen your professional credibility, and help you become more creative in tackling new challenges. Is the SEMP Development Studies the right Programme for me? As a professional, manager, or consultant, if you want to develop your individual skills in the following areas, then SEMP Personal Development Studies - Education is the right option for you:  Communication Problem Solving Critical Thinking and Conceptual Skill Creativity Multidisciplinary Approach Research Self- Reflector Why SEMP Development Studies? This non-credit-bearing course examines the various skills needed for the development of professionals across the education field, and how these improved skills can be harnessed together to produce a leading professional. To study comparative development effectively, one must draw upon many disciplines and construct a balanced understanding of historical and contemporary processes. Thus, studying development as a means for social transformation requires a blend of knowledge and perspectives ranging from communication, creative thinking, time management, and self-reflection. Who should enrol in this online Certificate Program? The SEMP Personal development Studies - Education Programme is designed for entry-level managers, up to mid-level managers, senior managers or directors, consultants who are in a general management role or fast approaching such a position and want an opportunity to develop their personal skills. Here is a list of people who can enrol in the Programme. Non-Governmental OrganizationMembers(NGOs) International literacy Professionals Journalists Educators Archivist Consultants Economic Development Advisor Government Relations Advisor Intelligence Officer Policy Analyst Public Administrations Professionals Public Policy Advisor Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. Workshops This is a self-study programme with unlimited tutor support. You will never be more than a message or phone call away from our tutors. Visa Requirements There are no Visa Requirements for this Course as it's an Online Course.

Special Executive Master's Programme in Personal Development Studies
Delivered Online On Demand
£2,500