56 Courses in Cardiff delivered Online

Basic Business Communication Skills Course Overview This course on Basic Business Communication Skills is designed to equip learners with essential communication techniques for effective interaction in the business world. Covering key areas such as written communication, verbal communication, and non-verbal cues, it ensures that learners understand the importance of clarity, tone, and professionalism in business settings. By the end of the course, participants will be able to communicate more confidently and effectively with colleagues, clients, and stakeholders, enhancing their overall career prospects. Course Description The Basic Business Communication Skills course delves deeper into the foundations of business communication, focusing on email etiquette, telephone communication, meetings, and presentations. Learners will explore various communication channels and how to adapt their style for different audiences, whether in a formal or informal setting. By engaging with practical examples and scenarios, learners will develop the ability to express ideas clearly and professionally, strengthen relationships, and improve team dynamics. This course is invaluable for anyone looking to improve their ability to communicate effectively in a professional environment. Basic Business Communication Skills Curriculum: Module 01: Introduction to Business Communication Module 02: Effective Written Communication Module 03: Telephone and Digital Communication Etiquette Module 04: Non-Verbal Communication and Body Language Module 05: Communicating in Meetings and Presentations Module 06: Communicating Across Cultures Module 07: Conflict Resolution and Difficult Conversations (See full curriculum) Who is this course for? Individuals seeking to enhance their communication skills in the workplace. Professionals aiming to improve their career prospects through stronger communication. Beginners with an interest in business communication. Those looking to refine their interpersonal communication abilities. Career Path Office Administrator Customer Service Representative HR Assistant Project Coordinator Marketing Specialist Sales Executive

Email Writing Training Course Overview This Email Writing Training course provides learners with essential skills to compose clear, professional, and impactful emails in various business contexts. It covers fundamental principles of effective email communication, including tone, structure, and etiquette. Learners will develop the ability to manage their email correspondence efficiently, ensuring messages are concise and purposeful. By mastering these techniques, participants will enhance their professional communication, improve workplace collaboration, and present themselves confidently through written digital communication. This course is designed to support career progression by equipping learners with tools to write emails that engage recipients and achieve intended outcomes. Course Description This course delves into the core elements of effective email writing, guiding learners through the art of crafting well-structured messages tailored to different audiences and purposes. Topics include understanding the essentials of email communication, managing inbox organisation, selecting appropriate writing styles, and adopting the correct tone to suit professional settings. Additional advice focuses on avoiding common pitfalls and exercising caution in sensitive or complex correspondence. Throughout the course, learners will acquire the skills needed to produce clear, respectful, and compelling emails that facilitate smooth business interactions and enhance overall communication effectiveness in the workplace. Email Writing Training Curriculum Module 01: E-Mail Communications Module 02: Fundamentals of Writing Effective E-mails Module 03: Manage Your E-mail Module 04: Writing Styles and Tone Module 05: Additional Tips for Writing Effective E-Mail Module 06: Exercise Caution (See full curriculum) Who is this course for? Individuals seeking to improve their professional email communication skills. Professionals aiming to enhance workplace correspondence and career development. Beginners with an interest in mastering business writing techniques. Administrative staff and office workers looking to boost email efficiency. Career Path Administrative Assistant Office Manager Customer Service Representative Executive Assistant Communication Coordinator Sales and Marketing Assistant

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Touch Typing Essentials Course Overview The "Touch Typing Essentials" course is designed to help learners develop efficient and accurate typing skills. Covering all aspects of typing from basic finger positioning to typing punctuation and capital letters, this course is perfect for those who want to improve their typing speed and accuracy. Learners will gain a solid foundation in touch typing, enabling them to type confidently without looking at the keyboard. Whether you're a student, a professional, or anyone looking to improve your typing ability, this course will equip you with the skills necessary to type efficiently, leading to increased productivity and confidence in digital communication. Course Description This course provides a structured approach to mastering touch typing. It covers everything from setting up your computer for optimal typing to learning how to type individual letters, punctuation, and even capital letters. Each module focuses on building muscle memory for each key, ensuring learners develop speed and accuracy with each finger movement. Throughout the course, learners will be encouraged to practice regularly to improve typing speed while maintaining correct posture and ergonomics. By the end of the course, learners will have gained the skills needed to type quickly and efficiently, improving their overall digital literacy. Whether for personal development or professional purposes, this course prepares learners for success in today's fast-paced digital world. Touch Typing Essentials Curriculum Module 01: Introduction Module 02: How to Set up Your Computer Module 03: How to type the letters F and J Module 04: How to type the letters D and K Module 05: How to type the letters S and L Module 06: How to type the letter A and ; (semicolon) Module 07: How to type the letters E and I Module 08: How to type the letters R and U Module 09: How to type the letters T and O Module 10: How to type CAPITAL letters Module 11: How to type the letter C and , (Comma) Module 12: How to type the letters G and H Module 13: How to type the letters N and V Module 14: How to type the letters W and M Module 15: How to type the letters Q and P Module 16: How to type the letters B and Y Module 17: How to type the letters Z and X Module 18: How to type Colon and Semicolon Module 19: How to type Full Stop and Comma Module 20: How to type Question Mark and Exclamation Mark Module 21: How to type Dash, Parentheses and Quotation Marks (See full curriculum) Who is this course for? Individuals seeking to improve typing speed and accuracy. Professionals aiming to enhance productivity and efficiency. Beginners with an interest in improving digital literacy. Students preparing for academic or professional typing requirements. Career Path Administrative Assistant Data Entry Clerk Executive Assistant Virtual Assistant Customer Service Representative Content Writer Transcriptionist

Overview of Microsoft Teams Masterclass In today’s fast-changing digital world, Microsoft Teams is now one of the main tools used by over 4.8 million businesses in the UK. It helps teams work together, whether they are in the office, working from home, or using a mix of both. This Microsoft Teams Online Masterclass is designed to help you learn the platform from start to finish, whether you are just starting or want to improve your current skills. The need for people who can manage Teams and support communication in the workplace is growing quickly. The Microsoft Teams Online Masterclass covers all the key parts of using the platform. You will learn how to create and manage teams, handle channels, schedule meetings, make video calls, and use apps and connectors to make work easier. Whether you’re using the free or paid version, this course gives you simple, clear lessons that show how to use Teams in real work settings. You’ll also get helpful tips on using advanced tools to support smooth teamwork. As companies spend more money on digital tools, there is a high demand for people who understand Microsoft Teams well. This Microsoft Teams Online Masterclass helps you build real skills that employers are looking for. By taking this Microsoft Teams Online Masterclass, you can prepare for better job opportunities and be ready for the future of work. Learning Outcomes By the end of this Microsoft Teams Online Masterclass, you will be able to: Use the Microsoft Teams dashboard and set it up on your device Organise teams, add or remove members, manage channels, and use chat easily Work better with others by using Word, Excel, and PowerPoint inside Teams Run smooth voice calls, video meetings, and presentations Set up advanced tools, apps, and connect with other organisations Use helpful tips, shortcuts, and personal settings to save time and work smarter Who is this course for? This Microsoft Teams Online Masterclass is ideal for: Office workers and team members who want to improve their online communication and teamwork, especially in remote or hybrid jobs Admin staff and office managers who manage team messages, set up meetings, and need to know how to use all features of Teams Small business owners and startups looking for low-cost ways to connect with their teams and choose the best Teams version for their needs IT support staff and tech admins who handle Teams setup, user accounts, and need to solve technical issues in the workplace Career changers and new job seekers who want strong Microsoft Teams skills to help them find work and succeed in modern office roles Process of Evaluation After studying the Microsoft Teams Masterclass Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Microsoft Teams Masterclass Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Microsoft Teams Masterclass course. Career Path Completing the Microsoft Teams Online Masterclass can lead to roles such as: Teams Administrator – £22,000 to £35,000 per year Digital Communications Specialist – £25,000 to £42,000 per year Collaboration Systems Analyst – £28,000 to £45,000 per year Business Communications Coordinator – £20,000 to £32,000 per year IT Support Technician – £18,000 to £30,000 per year Course Curriculum Microsoft Teams - Introduction PROMO Video 00:01:00 Introduction on Microsoft Teams 00:02:00 Free and Paid versions 00:02:00 Accessing Teams - Web or Desktop 00:02:00 Installing Desktop 00:02:00 Mastering Microsoft Teams Managing Teams and Members 00:05:00 Inviting Members 00:05:00 Managing Channels 00:07:00 Chat 00:04:00 Collaboration with Word, Excel, PowerPoint 00:10:00 Voice & Video Calls 00:05:00 Meetings - Available on the Paid version of Microsoft Teams 00:03:00 Adding More Apps 00:08:00 Activity 00:02:00 Search Bar 00:03:00 Settings 00:05:00 Multiple Organizations 00:02:00 Microsoft Teams Mobile 00:05:00 Top Microsoft Teams Tips TIP#1 - Forwarding Email 00:03:00 TIP#2 - Saving Items 00:01:00 TIP #3 - Naming Group Chats 00:01:00 TIP #4 - Connectors 00:03:00 TIP #5 - Live Captions in Meetings 00:02:00 TIP #6 - Top Shortcuts@@ 00:03:00 TIP #7 - Customize the Environment 00:02:00 TIP #8 - Channel Notifications 00:02:00 TIP #9 - Private Channels 00:02:00 TIP #10 - Pin Channels 00:01:00 TIP #11 - Post Announcements 00:02:00

In a world focused on digital media, 24-hour news channels and social channels, it’s really important to communicate with your audience – there are lots of opportunities to do this if you are interviewed by journalists. There’s the chance to deliver expert comments or take part in in-depth features or give a quote about your business or organisation. The media wants to stay relevant and engaged with its audience and you can play a part in that and talk to your audience. In our Broadcast Media Training Courses, we will teach you the best ways to share your story, how to answer those difficult questions and present yourself with confidence and style. This means you will capitalise on every opportunity. Our broadcast media and media interview training courses include: Exploiting the opportunity The world of digital media means there are lots of opportunities to appear online, on radio or on TV, as an expert or commentator and gain invaluable exposure for your business and organisation. You may meet journalists at industry events or be contacted for a comment on an issue. You may also need media training because you have to protect your business’ reputation by reacting proactively if you become involved in a news story. Media training will help you handle interviews with journalists, content creators and other media professionals. You need to communicate positively and effectively and make sure your message reaches the audience. It means speaking consistently, and with style and confidence. You’ll also need to know how to handle challenging questions and make sure you positively manage your reputation. Contemporary Media Training Our media training is interactive, engaging and importantly, carried out by experienced journalist trainers. Our team has worked at the highest levels of journalism and broadcasting and will give you an invaluable insight into how to maximise the opportunity of a media appearance. We will take you through the background of what journalists want and need, and give you a clear understanding of how to prepare and deliver your messages and ideas. We will then carry out a number of media style interviews which our technical team will record and playback so you can see and hear yourself. We will then support you with practical, inclusive and useful feedback for you to put into practice for the next interview. We provide copies of all your recordings and useful notes after the training. Locations that suit you We deliver training at our facilities in Birmingham or London or at your location, bringing our technical equipment and cameras with us. You can have a half day training session for up to 4 people or a full day training for a larger group. We also deliver training online for small groups which can be useful when teams are spread around the country. Expert Journalist Trainers We pride ourselves on two things at Coherent Comms – delivering contemporary media training and our supportive inclusive feedback. We know there are lots of media training companies out there but our clients tell us they work with us because we listen. We don’t tell you what training you need or hark back to the old days. We take on board your communication needs and deliver bespoke training. Our associates are working in digital communications, carrying out interviews for news online sites and our contacts are producing digital content for a 21st century audience. We’ll talk to you about TV and radio but we understand the wider media landscape and how to navigate it. And we’re really proud of our feedback – we want to take you from good to great and believe confidence building with tips and ideas that will work for you is the best way to develop your skills. We will help you design the course you want All our media training is bespoke and designed to exactly suit your needs. We have lots of ideas of how it might work but we want to hear from you and what you want! So get in touch with our friendly team by phone on 0754 533 4269 or fill in our contact form and we will get back to you. We’d love to hear how you hope to improve your media and communication skills.