860 Courses in Cardiff delivered Online

Our suite of modules are based around helping the customer to buy and enabling salespeople to maximise their conversations with their customers.

Dealing with Your Workload The present workplace applies high tension on representatives, making it hard to work effectively. Work can overpower you. You can feel pushed and pulled every which way, losing the capacity to center. With consistently expanding timetables and more positions needing your consideration and time, the work environment climate can be unendingly requesting. In this manner, there is a requirement for an answer for help business people and representatives to more readily deal with their jobs and convey remarkable outcomes. Responsibility the executives is an expertise that everybody ought to create to adapt in the advanced work environment and conquer its high pressing factors. The answer for dealing with a high responsibility is receiving a proactive attitude rather than a receptive methodology. This course has been created to assist you with figuring out how to deal with your responsibility viably and productively. You Will Learn: What responsibility can mean for your life The need to figure out how to deal with your responsibility Instructions to deal with your responsibility The advantages of responsibility the board Advantages of Taking the Course: Taking this course will help you: Gain proficiency with the significance of dealing with your responsibility Gain proficiency with the advantages of responsibility the executives Create responsibility the board abilities Assume responsibility for your responsibility utilizing active tips Figure out how to focus on your responsibility Figure out how to make esteem and become more profitable through responsibility the executives Figure out how to utilize the 80/20 standard Figure out how to be more proactive in dealing with your responsibility Figure out how to make work plans

Establish a Connection Every Time Certification Regardless of whether a client cherishes your items or administrations, they will wonder whether or not to return on the off chance that they get helpless client care. Exhibiting appreciation and care is fundamental for building connections and making a base of faithful customers. This course will show you the fundamental standards of client support and how to place them into impact in ordinary business settings. You will figure out how to speak with clients, take care of their issues and convince them to purchase your items and administrations while staying straightforward and acting to their greatest advantage. You Will Learn: Why great client assistance can recognize you from your rivals and why the standards of client support ought to be maintained across all divisions Why you should track your clients and deals The abilities and individual credits you need to prevail in a client support job, including a decent hard working attitude and a readiness to tune in The significance of estimating consumer loyalty and why you should utilize grievances as a beginning stage for productive change Why keeping an uplifting mentality has a critical effect when serving clients Advantages of Taking This Course: On the off chance that you work in a client care job, this course will show you how to offer clients an extraordinary encounter that will encourage their devotion On the off chance that your work expects you to make attempts to sell something, this course will show you how to show up seriously persuading and assemble compatibility with customers In the event that you are keen on showcasing, this course will instruct you how tracking clients and deals made can prompt further deals This course will show you how to keep an uplifting mentality at work when managing clients, subsequently improving your work fulfillment

Overview Unruly behaviour from a student can have a serious impact on the learning and well-being of others. This kind of attitude and action should be taken seriously and handled properly. Learn how you can manage disobedient pupils with a positive approach with our exclusive Positive Handling in Schools Training course.  Through this informative course you will get an overall understanding of positive handling. The course will show you the strategies to handle volatile situations on the school premises. You will gain an in-depth understanding of the aggressive curve, the SCARF Model and trauma and disability management. In addition, the course will educate you on physical intervention, searching and confiscation. Upon successful completion of this course, you will receive a certificate of achievement. This certificate will help you prove your expertise in this area. So, join now and start working on your skills! Course Preview Learning Outcomes Develop the ability to handle a sensitive situation relating to a young person or children. Enhance your understanding of the aggressive curve Understand the principles of the SCARF Model Build your expertise in physical intervention and restraint Grasp the procedure for searching and confiscation Learn about the government advice and guidance Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Aggression management Handling unruly attitude Who Should Take This Positive Handling in Schools Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Positive Handling in Schools Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Positive Handling in Schools Training Certification After completing and passing the Positive Handling in Schools Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Positive Handling in Schools Training will equip you with effective skills and abilities and help you explore career paths such as  Teacher School Administrator Principal Module 01: Introduction to Positive Handling in School Introduction to Positive Handling 00:23:00 Module 02: A Serious Business A Serious Business 00:27:00 Module 03: The Aggression Curve The Aggression Curve 00:21:00 Module 04: Trauma and Disability Management Trauma and Disability Management 00:25:00 Module 05: The SCARF Model The SCARF Model 00:28:00 Module 06: Government Advice and Guidance Government Advice and Guidance 00:23:00 Module 07: Making Decisions: Duty of Care Making Decisions Duty of Care 00:25:00 Module 08: The Law The Law 00:22:00 Module 09: Physical Intervention and Restraint Physical Intervention and Restraint 00:22:00 Module 10: Screening, Searching and Confiscation Screening, Searching and Confiscation 00:23:00 Assignment Assignment - Positive Handling in Schools 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Vis-à-vis Customer Service Certification Phone and web based client assistance is presently the standard, however vis-à-vis client care is as yet a vital ability in numerous areas. Regardless of whether you are managing a client protest or meeting with a drawn out customer to examine their requirements, great correspondence and a readiness to comprehend their viewpoint is fundamental. In this course, you will figure out how your demeanor, verbal correspondence and non-verbal communication all decide the result of a cooperation with a client. This information will furnish you with the capacity to offer remarkable support without fail. You Will Learn: Why you should endeavor to make a good initial feeling and how to tune in to a client with the goal that they feel heard. Why you should be delicate to a client's necessities and how you can develop your comprehension of their circumstance. The most effective method to utilize your non-verbal communication to pass on power and decisiveness. How your grin, voice, signals and handshake would all be able to be utilized to acceptable impact when meeting somebody interestingly. Advantages of Taking This Course: On the off chance that you work in client assistance, this course will show you how to make an incredible initial feeling that will make managing customers a lot simpler. In the event that you work in deals or advertising, this course will give you an outline of how basic acclimations to your attitude can persuade a client that your items or administrations are ideal for them. In the event that your work isn't deals based yet at the same time expects you to invest a great deal of energy speaking with others, the adaptable abilities you will master on this course will improve your overall relational viability. This course will prepare you to deal with testing discussions in a discretionary way, which is helpful in your expert and individual life.

Prologue to Cat Behavior While felines can be a puzzling gathering, there is a ton you can find out about them by noticing and investigating their conduct. This data can help you train your felines to carry on well, while additionally giving you procedures you can use in the occasion they act mischievously. Understanding what is typical for each phase of a feline's life and what you can expect later on are key parts of dependable pet proprietorship, just as occupants of appropriate cat care. This course acquaints you with feline conduct, giving you a strong establishment you can work from. We start by discussing what sort of conduct you can anticipate from felines for the duration of their lives, separating this theme by stage. Then, we examine ways you can deal with your feline's conduct, including preparing tips and steps you can take to help improve your feline's demeanor. A short rundown of things you ought to never do when attempting to deal with a feline's conduct is additionally included. You Will Learn The particular kind of conduct that is viewed as typical for felines at each age The potential reasons for awful conduct in felines Ways you can keep undesirable activities from happening Tips you can use in the occasion the feline participates in those practices Data about preparing felines Advantages of Taking This Course In the event that you are a pet proprietor, become familiar with what sort of conduct your feline ought to illustrate On the off chance that you are an expert who works with felines, you can acquire significant data deserving of giving to your customers about feline proprietorship Study the reasons why negative support doesn't work with felines and what you can do all things considered Gain a more careful comprehension of what variables like age and prior wellbeing can mean for a feline's attitude Study the restrictions of preparing so you have more reasonable assumptions for the felines in your consideration

Step by step instructions to Improve Your Physical Health There are at any rate seven distinct parts of wellbeing. One of the more critical viewpoints is actual wellbeing. Improving your actual wellbeing will help you carry on with a long and gainful life while restricting the odds for ongoing diseases and wounds. Individuals who set aside the effort to keep up their actual wellbeing, live more joyful, effective lives, can manage pressure well and adjust well to their current circumstance. While figuring out how to improve your actual wellbeing is a test, it merits doing. This course expounds on the various methods and propensities you can change to improve your actual wellbeing. We start by tending to the contrasts between sound propensities and negative behavior patterns, furnishing you with data on for what reason being actually solid accompanies numerous extraordinary advantages. Then, we audit a couple of changes you can make to turn out to be genuinely solid and improve your certainty simultaneously. Rehearsing these new propensities will require significant investment and tolerance, which is the reason we give you a basic rundown of sound propensities to begin, and steps to help you stop negative behavior patterns. At long last, we give you a couple of key tips to recollect as you gain ground towards a better, more joyful you. You Will Learn: About the primary segments that make up actual wellbeing The distinction between great propensities and negative behavior patterns What terrible wellbeing decisions mean for something other than your actual wellbeing Methods and tips for receiving great wellbeing propensities and how to maintain a strategic distance from botches Advantages of Taking This Course Encountering a lift in certainty and improved actual health Figuring out how to set actual wellbeing objectives and achievements to help accomplish those objectives Understanding which negative behavior patterns you need to substitute with solid propensities Figuring out how an inspirational attitude, reiteration and self-control can help your actual wellbeing

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Overview This comprehensive course on Personal Development Masterclass will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Personal Development Masterclass comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Personal Development Masterclass. It is available to all students, of all academic backgrounds. Requirements Our Personal Development Masterclass is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 39 lectures • 02:28:00 total length •Introduction: 00:05:00 •What's Your Self Image and How It Affects Your Self Esteem: 00:03:00 •The Meaning of Self-Image: 00:04:00 •Accepting Yourself for Who You Are: 00:04:00 •Ways to Change Your Self Image: 00:06:00 •How Your Self Image Affects You Emotionally: 00:04:00 •How Your Identity and Self Esteem Are Linked: 00:04:00 •What Roadblocks Do You Put in Your Way?: 00:03:00 •Comparing Yourself to Others as a Roadblock: 00:04:00 •Using Self Talk as a Roadblock: 00:04:00 •Using Fear as a Roadblock: 00:03:00 •Using Procrastination as a Roadblock: 00:04:00 •Having Self Limiting Beliefs: 00:04:00 •Causes for Low Self Esteem: 00:03:00 •Sources for low self-esteem: 00:04:00 •How Bullying Can Affect Your Self Esteem: 00:03:00 •How Your Parents Can Affect Your Self Esteem: 00:04:00 •How Trauma Can Affect Your Self Esteem?: 00:05:00 •How Society and the Media Can Affect Your Self Esteem: 00:03:00 •Using Psychology/Self Help to Form Empowering Beliefs: 00:04:00 •Ways to remove negative thoughts from your subconscious mind: 00:03:00 •Transactional Analysis-The Masks we wear: 00:03:00 •Affirmations: 00:03:00 •Steps to Overcome limiting beliefs learn in childhood: 00:05:00 •Learn to understand your potential: 00:04:00 •Changing Your Mindset to Overcome Limiting Beliefs: 00:06:00 •Proven Mindset hacks to overcome limiting beliefs: 00:05:00 •Ways to cultivate a more positive mindset: 00:03:00 •Ways to change your mindset and attitude: 00:04:00 •Ways to change your mindset for success: 00:04:00 •Ways to Change your mindset: 00:04:00 •Believe in yourself: 00:04:00 •Think About Your Past Successes: 00:03:00 •Learn to Trust Yourself: 00:04:00 •Let yourself off the hook: 00:04:00 •Have a Positive Attitude: 00:03:00 •Let a Life Coach Help You: 00:03:00 •Review of Course: 00:05:00 •Assignment - Personal Development Masterclass: 00:00:00

Description Dental Practice Administration Diploma This Dental Practice Administration course will enable you to work in a competitive environment as it combines clinical knowledge as well as office administrative skills, two important skills necessary to work in a dental practice. You will learn dental office techniques like the preparation as well as maintenance of client record-keeping, appointment scheduling, dental insurance, inventory/recall systems, accounting and computer operation, etc. Also on the menu is oro-facial anatomy, terminology and fundamental clinical dentistry theory. This Dental Practice Administration course is designed to provide learners with an introduction to the occupational knowledge and attitudes that are required for practice management. This course is suitable for people who are already into practice administration roles, or for those planning to take up such roles. Dental Practice Administration Diploma gives students the opportunity to build up an understanding of the core knowledge, which will help them become successful practice administrators. The course module provides an in-depth understanding of the application of different management and administration styles and theories, management functions and various responsibilities, the decision-making process and the principles of managing business and also focuses on ways to enhance individual performance. Overall this course will help one grow professionally and develop the right attitude to meet everyday challenges in dental practice management and administration. What you will learn 1: Understanding the Culture of Dental Care 2: Dental Team 3: Communication Skills 4: Understanding Patients' Rights 5: Workplace Safety 6: Managing the Appointment Book 7: complaints and Administrative systems 8: Patient Payment Plans 9: Computers in Dentistry 10: Dental charting 11: Planning and Managing Dental Services Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.