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5281 Courses in Cardiff delivered Online

Care Certificate Standards 1-15: Mandatory Skills for Healthcare Professionals

5.0(2)

By Online Training Academy

The Care Certificate constitutes a set of agreed-upon benchmarks outlining the expected knowledge, skills, and conduct for specific roles within the health and social care sectors. Comprising 15 essential standards designed for individuals "new to care," these care certificate standards should be integral to a comprehensive induction program. Our Care Certificate course holds CPD UK accreditation, and we are recognised as an endorsed training provider by CIQ. Included in the Care Certificate Preparation package are: All 15 Care Certificate Standards CPD-accredited online learning aligned with care frameworks Securely maintained online records of learner certificates, reporting, and CPD points EU Framework and UK Care Worker Standards Followed It's worth noting that the Care Certificate can be pursued even if you are employed in a non-care role, such as a cook or maintenance personnel. Key Features: CPD Certified Care Certificate Preparation Course Developed by Care Certificate Specialist Lifetime Access Why this Care Certificate Preparation Course? From this Care Certificate course, you will learn how to navigate the terrain of duty with a heightened sense of empathy, where the embrace of equality and diversity becomes second nature. Feel the pulse of person-centred care pulsating through your fingertips, as effective communication becomes the linchpin connecting hearts and minds. Stand as a guardian of privacy and dignity, mastering the delicate dance of respect. From the management of fluids to the intricate web of mental health, dementia, and learning disabilities, you'll find yourself equipped with insights that transcend the ordinary. Course Curriculum Care Certificate Standards Care Certificate Standard 01: Clarifying Your Role Care Certificate Standard 02: Personal Development Strategies Care Certificate Standard 03: Understanding Duty of Care Care Certificate Standard 04: Embracing Equality and Diversity Care Certificate Standard 05: Person-Centred Approach to Work Care Certificate Standard 06: Effective Communication Techniques Care Certificate Standard 07: Respecting Privacy and Upholding Dignity Care Certificate Standard 08: Management of Fluids and Nutrition Care Certificate Standard 09: Addressing Mental Health, Dementia, and Learning Disabilities Care Certificate Standard 10: Ensuring Safeguarding for Adults Care Certificate Standard 11: Ensuring Safeguarding for Children Care Certificate Standard 12: Basics of Life Support Care Certificate Standard 13: Health and Safety Protocols Care Certificate Standard 14: Responsible Handling of Information Care Certificate Standard 15: Implementing Infection Control Measures Learning Outcomes: Apply duty of care principles in role for enhanced professionalism and responsibility. Demonstrate person-centred approaches for improved client satisfaction and engagement. Employ effective communication strategies fostering collaborative and empathetic interactions with clients. Safeguard adults and children by implementing appropriate measures and protocols. Execute infection control practices ensuring a safe and hygienic work environment. Exhibit a comprehensive understanding of life support and health and safety. Certification After completing this Care Certificate Standards 1-15: Mandatory Skillsfor Healthcare Professionals course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? Individuals entering the healthcare and social care sectors. Aspiring caregivers in residential homes or community care settings. Support workers aiming to enhance their foundational care skills. Prospective healthcare assistants in hospitals or clinics. Employees seeking compliance with Care Certificate Standards 1-15. Requirements This Care Certificate course requires no formal qualifications. Career path Care Assistant in Residential Homes Support Worker in Community Care Healthcare Assistant in Hospitals Dementia Care Worker Mental Health Support Worker Child Protection Officer in Social Services Certificates CPD Certified PDF Certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Care Certificate Standards 1-15: Mandatory Skills for Healthcare Professionals
Delivered Online On Demand9 hours 24 minutes
£12

Diploma in Construction Industry Scheme (CIS)

5.0(2)

By Online Training Academy

With Construction projects expanding rapidly, particularly in the UK, where demand has surged by 15%, the need for skilled professionals in this field is paramount. This diploma equips learners with comprehensive knowledge of Construction regulations, project management essentials, efficient process management, and effective procurement strategies. By mastering these skills, individuals can seize abundant job opportunities in the UK, with an average annual salary ranging from £35,000 to £45,000, depending on expertise and experience levels. Moreover, the advantages of undertaking this course extend beyond job prospects. Graduates gain a competitive edge in the industry, enhance their earning potential, and contribute significantly to the growth and success of Construction projects. Ultimately, the Diploma in Construction Industry Scheme (CIS) Course stands as an indispensable investment for those aiming to excel in the thriving Construction sector, offering a pathway to a rewarding and lucrative career. Key Features This Diploma in Construction Industry Scheme (CIS): This Diploma in Construction Industry Course isCPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Diploma in Construction Industry Scheme (CIS): Module 01: Understanding the Construction Industry Scheme (CIS) Module 02: Scope and Inclusions of the Scheme Module 03: Contractor Responsibilities and Scheme Registration Module 04: Verification Procedures in CIS Module 05: Completing CIS Returns Module 06: Proper Record Keeping and Management of CIS Certificates Module 07: Penalties Associated with CIS Module 08: Additional Insights and Information in CIS Learning Outcomes: After completing this Construction Industry Scheme Course, you will be able to: Gain insight into the Construction Industry Scheme (CIS) principles and regulations. Identify the scope and components encompassed within the CIS framework. Understand contractor obligations and adeptly navigate the scheme registration process. Execute verification procedures effectively within the Construction Industry Scheme context. Demonstrate proficiency in completing CIS returns accurately and in a timely manner. Establish adept record-keeping practices and efficiently manage CIS certificates in compliance. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Construction Industry Scheme (CIS) course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Construction Industry Scheme (CIS). Moreover, this course is ideal for: Individuals aspiring to work in the construction and building industry. Professionals seeking comprehensive knowledge of the Construction Industry Scheme (CIS). Those involved in contracting, compliance, and financial roles within construction. Anyone desiring a thorough understanding of CIS for regulatory compliance. Individuals working or intending to work in roles requiring CIS awareness. Requirements There are no requirements needed to enrol into this Construction Industry Scheme (CIS)course. We welcome individuals from all backgrounds and levels of experience to enrol into this Construction Industry Scheme (CIS) course. Career path After finishing this Construction Industry Scheme (CIS) course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Construction Industry Scheme (CIS) are: Construction Industry Scheme Coordinator CIS Compliance Officer Construction Project Administrator Contractor Liaison Specialist CIS Records Manager Construction Scheme Consultant Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Diploma in Construction Industry Scheme (CIS)
Delivered Online On Demand2 hours 12 minutes
£12

Level 1 & 2 Food Hygiene Certificate

4.5(3)

By Studyhub UK

The 'Level 1 & 2 Food Hygiene Certificate' course provides comprehensive training on food hygiene and safety, including understanding food hygiene legislation, identifying different food safety hazards, implementing hazard control measures, ensuring personal hygiene of food handlers, and proper cleaning and disinfection practices. Learning Outcomes: Level 1 Food Hygiene Certificate: Familiarity with food hygiene legislation and potential food-borne illnesses. Recognition of various food safety hazards and knowledge of effective control measures. Understanding the importance of refrigeration and maintaining proper food storage conditions. Knowledge of food handlers' personal hygiene practices to prevent contamination. Proficiency in cleaning and disinfection methods to ensure a hygienic food environment. Level 2 Food Hygiene and Safety for Catering: Understanding the legal aspects of food safety and their application in catering. Awareness of different bacteria and microbiological hazards related to food. Identification and management of physical, chemical, and allergenic hazards in food handling. Knowledge of food poisoning, spoilage, and appropriate control measures. Understanding the significance of personal hygiene in food safety and handling. Proficiency in implementing HACCP principles and ensuring food premises' compliance with safety standards. Acquiring practical skills in cleaning practices for maintaining a safe and sanitary food environment. Why buy this Level 1 & 2 Food Hygiene Certificate? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 1 & 2 Food Hygiene Certificate you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 1 & 2 Food Hygiene Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 1 & 2 Food Hygiene Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 1 & 2 Food Hygiene Certificate is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Level 1 Food Hygiene and Safety Introduction to Food Hygiene Legislation and Food-borne Illness 00:22:00 Types of Food Safety Hazards 00:33:00 Hazard Control Measures and Refrigeration 00:31:00 Food Handlers Personal Hygiene 00:20:00 Cleaning and Disinfection 00:24:00 Level 2 Food Hygiene and Safety for Catering Introduction to Food Safety and the Law 00:35:00 Bacteria and Microbiological Hazards 00:29:00 Physical, Chemical and Allergenic Hazards 00:25:00 Food Poisoning and Control Measures 00:24:00 Food Spoilage and Food Storage 00:38:00 Personal Hygiene 00:30:00 HACCP and Food Premises Part 01 00:38:00 HACCP and Food Premises Part-02 00:28:00 Cleaning 00:27:00

Level 1 & 2 Food Hygiene Certificate
Delivered Online On Demand6 hours 44 minutes
£10.99

Train the Trainer Certificate

4.5(3)

By Studyhub UK

Embark on a journey to mould the mentors of tomorrow with our 'Train the Trainer Certificate' course, offering a meticulously crafted curriculum, ripe with knowledge and strategies essential for effective training development and delivery. Module topics range from fundamental aspects like 'The Basics of Training' to more nuanced topics such as 'Styles of Training' and 'Developing Training Skills', ensuring a comprehensive exploration into the multifaceted realm of training and development. The course synthesises robust theoretical understanding and strategic practical application, cohesively binding them into a seamless learning experience. Navigating through the intricacies of adult learning becomes an enlightening exploration with Module 02, 'Understanding the Needs of Adult Learners,' providing insight into the unique learning patterns and requirements of adult learners. Alongside this, Module 08 ventures into the realms of 'Coaching and Mentoring Others,' thereby equipping you with the skills to not only disseminate knowledge but to guide and foster the growth of other trainers under your aegis. This course thus becomes an amalgamation of creating, delivering, and perpetuating effective training strategies in various environments. Learning Outcomes Discern and address the distinctive learning requisites of adult participants. Formulate and implement instructive plans after conducting a thorough Training Needs Assessment. Adapt and employ varied training methods to cater to different learning styles and requirements. Proficiently utilise visual aids to enhance training delivery and learner engagement. Cultivate and refine training skills to mentor and foster the growth of emerging trainers. Why buy this Train the Trainer Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Train the Trainer Certificate for? Aspiring trainers seeking a foundational and advanced understanding of training methodologies. Managers and team leaders aiming to enhance their coaching and mentoring capabilities. HR professionals desiring to comprehend and implement effective training strategies within organisations. Individuals aiming to transition into a role that requires facilitative or instructional capabilities. Freelancers who intend to expand their expertise into training and development consultancy. Career path Training Development Manager: £45,000 - £60,000 Corporate Trainer: £30,000 - £45,000 Learning and Development Consultant: £35,000 - £50,000 Instructional Designer: £32,000 - £47,000 Training Coordinator: £23,000 - £35,000 Learning and Development Manager: £40,000 - £55,000 Prerequisites This Train the Trainer Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: The Basics of Training The Basics of Training 00:07:00 Module 02: Understanding the Needs of Adult Learners Understanding the Needs of Adult Learners 00:10:00 Module 03: Using a Training Needs Assessment Using a Training Needs Assessment 00:08:00 Module 04: Building Training Goals and Instructional Plans Building Training Goals and Instructional Plans 00:13:00 Module 05: Choosing and Modifying Training Methods Choosing and Modifying Training Methods 00:09:00 Module 06: Delivering Training and Using Visual Aids Delivering Training and Using Visual Aids 00:10:00 Module 07: Styles of Training Styles of Training 00:09:00 Module 08: Coaching and Mentoring Others Coaching and Mentoring Others 00:14:00 Module 09: Developing Training Skills Developing Training Skills 00:09:00 Module 10: Training Groups Training Groups 00:12:00

Train the Trainer Certificate
Delivered Online On Demand1 hour 41 minutes
£10.99

Caretaker / Handyman Certification Course Online

4.5(3)

By Studyhub UK

The Handyman Certification Course Online provides comprehensive training in various handyman skills, enabling participants to become proficient in a wide range of household tasks and basic maintenance. From basic tools and equipment usage to electrical work, plumbing skills, carpentry, painting, and more, this course equips learners with the knowledge and expertise to handle a variety of home improvement and repair projects. Learning Outcomes: Acquire a foundational understanding of the handyman profession and the roles and responsibilities it entails. Identify and utilize various basic tools and equipment required for performing common household tasks and maintenance. Gain proficiency in electrical work, including wiring, circuit installation, and troubleshooting common electrical issues. Develop essential plumbing skills, such as pipe installation, repair, and dealing with common plumbing problems. Learn about appliance maintenance, repair, and troubleshooting techniques for common household appliances. Master general carpentry skills, including measuring, cutting, and assembling various materials for repair and construction projects. Acquire basic maintenance skills for maintaining household systems and equipment in optimal condition. Understand techniques for working with walls and floors, including patching, plastering, and fixing common wall and floor issues. Learn painting and decorating skills, including surface preparation, painting techniques, and applying decorative finishes. Develop proficiency in drilling, tiling, and welding for various repair and renovation tasks. Explore construction project management, including planning, budgeting, and executing small-scale construction projects. Understand the importance of health and safety at work, adhering to safety regulations and practices while performing handyman tasks. Gain insights into starting and managing one's own handyman business, including marketing, customer relations, and financial aspects. Why buy this Caretaker / Handyman Certification Course Online? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Caretaker / Handyman Certification Course Online there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Caretaker / Handyman Certification Course Online course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Caretaker / Handyman Certification Course Online does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Caretaker / Handyman Certification Course Online was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Caretaker / Handyman Certification Course Online is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Handyman Introduction to Handyman 00:22:00 Module 02: Basic Tools and Equipment Basic Tools and Equipment 00:22:00 Module 03: Electrical Work Electrical Work 00:23:00 Module 04: Plumbing Skills Plumbing Skills 00:19:00 Module 05: Appliances Appliances 00:18:00 Module 06: General Carpentry General Carpentry 00:26:00 Module 07: Basic Maintenance Skills Basic Maintenance Skills 00:14:00 Module 08: Walls and Floors Walls and Floors 00:19:00 Module 09: Painting and Decorating Painting and Decorating 00:17:00 Module 10: Drilling, Tiling and Welding Drilling, Tiling and Welding 00:22:00 Module 11: Construction Projects Construction Projects 00:16:00 Module 12: Health and Safety at Work Health and Safety at Work 00:27:00 Module 13: Starting Own Business for Handyperson Starting Own Business for Handyman 00:27:00 Assignment Assignment - Handyman Certification Course Online 00:00:00

Caretaker / Handyman Certification Course Online
Delivered Online On Demand4 hours 32 minutes
£10.99

Exploring Sustainable Ecotourism Practices Around the World

4.5(3)

By Studyhub UK

Venture into a fascinating realm where travel meets conservation with our course, 'Exploring Sustainable Ecotourism Practices Around the World'. Uncover the underlying principles that make ecotourism an intricate dance of environmental stewardship, cultural preservation, and enjoyable travel experiences. Dive deep into modules ranging from the rudiments of ecotourism to adept management techniques, creating a harmonious blend of adventure, cultural immersion, and sustainability. Learning Outcomes Understand the foundational concepts and significance of ecotourism. Grasp the essence of ecological principles and their relation to conservation efforts. Acquire knowledge in the art of environmental interpretation and natural resource management. Gain insight into preserving cultural heritage while promoting community-based tourism. Develop adeptness in planning, managing, and executing sustainable ecotourism ventures. Why buy this Exploring Sustainable Ecotourism Practices Around the World? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success Who is this Exploring Sustainable Ecotourism Practices Around the World for? Individuals passionate about merging travel with environmental conservation. Tourism professionals looking to incorporate sustainable methodologies. Conservationists eager to promote tourism that benefits local communities. Adventure enthusiasts keen on understanding the principles behind their activities. Planners and policymakers aiming to boost community-based tourism. Career path Ecotourism Consultant: £35,000 - £45,000 Conservation Officer: £24,000 - £31,000 Tour Operator Specialising in Sustainable Practices: £28,000 - £40,000 Environmental Interpreter: £22,000 - £30,000 Natural Resource Manager: £30,000 - £42,000 Community-based Tourism Coordinator: £27,000 - £35,000 Prerequisites This Exploring Sustainable Ecotourism Practices Around the World does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Ecotourism Introduction to Ecotourism 00:16:00 Module 02: Ecological Principles and Conservation Ecological Principles and Conservation 00:14:00 Module 03: Environmental Interpretation Environmental Interpretation 00:21:00 Module 04: Sustainable Practices in Ecotourism Sustainable Practices in Ecotourism 00:19:00 Module 05: Natural Resource Management Natural Resource Management 00:18:00 Module 06: Cultural Heritage and Community-Based Tourism Cultural Heritage and Community-Based Tourism 00:18:00 Module 07: Adventure Tourism and Outdoor Activities Adventure Tourism and Outdoor Activities 00:17:00 Module 08: Ecotourism Planning and Management Ecotourism Planning and Management 00:19:00

Exploring Sustainable Ecotourism Practices Around the World
Delivered Online On Demand2 hours 22 minutes
£10.99

Telephone Customer Service Training

4.5(3)

By Studyhub UK

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

Telephone Customer Service Training
Delivered Online On Demand5 hours 21 minutes
£10.99

Level 3 Cleaning Training

4.7(47)

By Academy for Health and Fitness

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< The need for cleaning services never declines, and industry growth is continuous. 80% of families are anticipated to utilise house cleaning services by 2024, which is growing by 20% annually. So as you can see, there are many prospects in this sector right now. Fortunately, our thorough Cleaning course is created so that anybody, regardless of background, may become an expert cleaner. This step-by-step guided Cleaning course has been designed to assist you in acquiring the necessary abilities and preparing you to shine in this sector. In this course, you will be introduced to the cleaning job. Then you will be provided with a more in-depth understanding of various equipment, products, and clothing. Additionally, you will discover more about external surfaces, quality service in your business, chemical safety, and many other important topics. If you wish to be a part of the UK cleaning industry, you will only need to develop a set of skills. Here's where our course can be a helpful resource. Upon successful completion of this Cleaning course, you will be able to, Get an introduction to cleaning tasks. Determine the appropriate cleaning equipment, products, and clothing. Learn how to clean bathrooms and toilets professionally. Learn more about external surfaces, chemical safety, and alarm codes for cleaners. Recognise the importance of health and safety at work. Discover the responsibilities of the cleaning managers and staff. Improve your kitchen cleaning and commercial oven cleaning abilities. Explore the keyholding and alarm codes for cleaners. Take a step toward a brighter future! Why Choose Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. **** Course Curriculum **** Module 1: Introduction Module 2: Diversity Module 3: Equipment, Products and Clothing Module 5: Food Kitchen and Commercial Kitchen Cleaning Module 6: Bathrooms and Toilets Module 7: Office Cleaning Module 8: External Surfaces and Areas Module 9: Dealing with Non-Routine Waste Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 12: Running the Business with Quality Service Module 13: Customer Satisfaction Module 14: Management of Staff Module 15: Marketing, Advertising and Sales Module 16: Expansion Management Module 17: Business Insurance, Tax and Additional Equipment ... and many more! Assessment Process Once you have completed all the modules in the Cleaning course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This cleaning course is typically intended for individuals who are interested in pursuing a career in cleaning or those who are already working in the cleaning industry and wish to improve their skills and knowledge. Some examples of people who may benefit from taking our course include: Individuals who want to join the cleaning business. Housekeepers. Domestic Cleaners Window Cleaners Mobile Cleaners Requirements You will not need any prior background or expertise to enrol in this course. Career path This Cleaning course is a valuable credential to have and would be helpful for the following careers. Cleaning Manager Cleaning Assistant Professional Cleaner Janitor In the UK, the average salary of these professions ranges from £20,000 - £30,000 per annum. Certificates Certificate of completion Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Level 3 Cleaning Training
Delivered Online On Demand6 hours
£12

Diploma in Children Entertainment

5.0(1)

By Course Gate

Are you drained when taking care of kids? Are you having difficulties in keeping up with their energy? If yes, then it's time for you to find other ways to keep them entertained and this Diploma in Children Entertainment is perfect for your needs Description: You'll discover that this diploma course for on point and full of significant learning, thoughts, techniques, strategies, and instruments as we've designed this course and book in view of one objective: set you on your way to a flourishing, satisfying vocation in children's entertainment. Children's entertainment is not an occupation. Children's entertainment is a calling, an occupation, much like what constrains a cleric to pick an existence devoted to the care of his group. In this course you will learn the necessary skills, knowledge and information of children entertainment.  Who is the course for? Professionals who are into the Children's Entertainment and people who want to improve their Children Entertainment. People who have an interest in Children's Entertainment What will I learn? Making a Living from Children's Entertainment Being a Part-time or Full-time in Children's Entertainment Where to Start How to Understand the Psychology of Little Kids How to Handle Groups of Children Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Diploma in Children's Entertainment is a useful qualification to possess, and would be beneficial for the following careers: Child and Family Social Worker Early Childhood Educator Preschool, Kindergarten, and Elementary Teachers Pediatric Nutritionist or Dieticians Private Nanny. Course Curriculum Diploma in Children Entertainment Introduction 00:15:00 HOUSEHOLD GAMES AND AMUSEMENTS 01:30:00 CHURCH AND SCHOOL SOCIALS 01:30:00 OPTICAL ILLUSIONS 01:30:00 TABLE GAMES FOR ADULTS 01:30:00 OUTDOOR GAMES FOR ADULTS 01:00:00 HOLIDAY GAMES AND AMUSEMENTS 01:00:00 OUTDOOR GAMES FOR GIRLS 01:00:00 PASTIMES FOR CHILDREN 00:15:00 INDOOR GAMES FOR YOUNG CHILDREN 01:00:00 OUTDOOR GAMES FOR YOUNG CHILDREN 01:00:00 SINGING GAMES FOR CHILDREN 01:00:00 GAMES OF ARITHMETIC 01:00:00 ONE HUNDRED CONUNDRUMS 01:00:00 Mock Exam Mock Exam- Diploma in Children Entertainment 00:20:00 Final Exam Final Exam- Diploma in Children Entertainment 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Diploma in Children Entertainment
Delivered Online On Demand15 hours 10 minutes
£11.99

Certificate Course in Creativity and Creative Problem Solving

4.3(43)

By John Academy

Are you in charge to plan and strategize in your organization? If yes then improve your problem-solving skills creatively through this comprehensive course. Description: Creative thinking is a requirement for any business to succeed. It can help anyone to be more efficient in their work which this course is designed for. You will be learning about creative thinking to help you and your organisation succeed. Through this course, you will understand the problems and what appropriate problem-solving process should you do in every situation. You will also learn the types of information to gather and know the importance of defining a problem and how to solve it. Who is the course for? Professionals who want to know how to solve problems creatively. People who have an interest in learning about creativity and creative problem-solving. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Certificate Course in Creativity and Creative Problem Solving is a useful qualification to possess, and would be beneficial for the following careers: Content Creator Creative Artworker Designers Developer Marketing Specialist Researcher. Module One - Getting Started 01:00:00 Module Two - The Problem Solving Method 01:00:00 Module Three - Information Gathering 00:30:00 Module Four - Problem Definition 01:00:00 Module Five - Preparing for Brainstorming 01:00:00 Module Six - Generating Solutions (I) 00:30:00 Module Seven - Generating Solutions (II) 01:00:00 Module Eight - Analyzing Solutions 01:00:00 Module Nine - Selecting a Solution 00:30:00 Module Ten - Planning Your Next Steps 01:00:00 Module Eleven - Recording Lessons Learned 01:00:00 Module Twelve - Wrapping Up 00:15:00 Activities Certificate Course in Creativity and Creative Problem Solving- Activities 00:00:00 Mock Exam Mock Exam- Certificate Course in Creativity and Creative Problem Solving 00:20:00 Final Exam Final Exam- Certificate Course in Creativity and Creative Problem Solving 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Certificate Course in Creativity and Creative Problem Solving
Delivered Online On Demand10 hours 25 minutes
£11.99