How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans
Nurturing an Innovative Team Do you have an innovative team? Unfortunately, for many leaders, their initial answer may be 'no.' For some reason, they aren't getting the levels of innovation they want from their team and it can be difficult to figure out why this is happening. This talk introduces the 3 actions you must take if you are looking to nurture an innovative team: Embrace diversity within your team Leverage cross-functional working groups Avoid hierarchies and bottlenecks Participants will come away with an immediate understanding of how embracing diversity and establishing cross-functional groups will help break down organizational silos and encourage innovation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
Nurturing an Innovative Team Do you have an innovative team? Unfortunately, for many leaders, their initial answer may be 'no.' For some reason, they aren't getting the levels of innovation they want from their team and it can be difficult to figure out why this is happening. This talk introduces the 3 actions you must take if you are looking to nurture an innovative team: Embrace diversity within your team Leverage cross-functional working groups Avoid hierarchies and bottlenecks Participants will come away with an immediate understanding of how embracing diversity and establishing cross-functional groups will help break down organizational silos and encourage innovation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
STGO Abnormal Loads
In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Prologue to Tax Accounting Certification Is it accurate to say that you are an entrepreneur or somebody hoping to improve representative information on the assessment framework? The Introduction to Tax Accounting Certification offers UK-explicit course material, which is intended to furnish representatives with a central information base of the current assessment framework. Across 10 modules, this program examines a wide scope of subjects, all expected to furnish representatives with the necessary abilities, to work in a duty setting. It is implied explicitly for little and medium-sized organizations. Update your own abilities, or that of your staff, with this simple to-follow course, or venture out in preparing new representatives in this energizing field. What's Covered in the Course? All through the 10 modules, the course will cover various subjects, including: The UK tax collection framework, including the historical backdrop of tax collection and UK guidelines and norms; UK-explicit advantages and how they work, like Working Tax Credit, Jobseeker's Allowance, Income Support, Universal Credit and Bereavement Allowance, to give some examples; Public Insurance commitments and what they mean for annual duty, just as explicit expense codes and rates and how to present a self-appraisal; An outline of different tax collection frameworks, for example, business charges, Value Added Tax (VAT), finance and wages; Data on charges identified with bringing in and trading products and enterprises, including obligation help and how to order merchandise; Records and monetary administration, which will zero in on territories, for example, twofold section bookkeeping, arrangement of benefit/misfortune explanations and accounting reports and figuring and overseeing income. What are the Benefits of the Course? Here are the advantages of taking the course: Workers will comprehend the fundamentals of the UK charge framework, which can profit your business; The material shrouded in this course can be promptly applied to your work environment, while drawing in your staff in self-awareness, which prompts expanded occupation fulfillment; Course assessments guarantee that staff are obtaining the ideal information base and results; It guarantees that your business is observing the most current guidelines and best practices identified with tax collection in the UK; It centers explicitly around the UK charge framework, so you will not need to figure on the off chance that it applies to your business; The course can be finished from anyplace on the planet and is intended to be not difficult to follow, which means it will profit a novice or be a decent boost for more experience representatives, regardless of where they are, including the solace of their own home!
24 Hour Flash Deal **25-in-1 Administrative Support Specialist Diploma Mega Bundle** Administrative Support Specialist Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Administrative Support Specialist Diploma package online with Studyhub through our online learning platform. The Administrative Support Specialist Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Administrative Support Specialist Diploma course provides complete 360-degree training on Administrative Support Specialist Diploma. You'll get not one, not two, not three, but twenty-five Administrative Support Specialist Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Administrative Support Specialist Diploma courses are yours for as long as you want them once you enrol in this course This Administrative Support Specialist Diploma Bundle consists the following career oriented courses: Course 01: Administrative Management Course 02: Admin Support Assistant Course 03: Minute Taking Executive Training Course 04: Document Control and Workflow Management Course 05: Workplace Confidentiality Course 06: Workplace First Aid Online Training Course Course 07: Workplace Stress Management Course 08: Executive PA Certification: Mastering Administrative Excellence Course 09: Delegation Skills Training Course 10: Managing Online Meetings Course 11: Secretarial Excellence in Legal Environments Course 12: Electronic Document Management: Efficient Data Handling Course 13: Courageous Communication Strategies for Lead Course 14: Dealing With Difficult People - Diploma Course 15: Public Speaking: Presentations like a Boss Course 16: Corporate Risk And Crisis Management Course 17: Conflict Resolution Course 18: Motivational Mentorship: Inspiring Personal and Professional Growth Course 19: Performance Management Course 20: Corporate Relationship Goals for Success Course 21: Report Writing Course 22: Microsoft Excel Complete Course 2019 Course 23: Time Management Course 24: Business Networking Skills Course 25: Decision Making and Critical Thinking Online Course The Administrative Support Specialist Diploma course has been prepared by focusing largely on Administrative Support Specialist Diploma career readiness. It has been designed by our Administrative Support Specialist Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Administrative Support Specialist Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Administrative Support Specialist Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Administrative Support Specialist Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Administrative Support Specialist Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Administrative Support Specialist Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Administrative Support Specialist Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Administrative Support Specialist Diploma lessons One to one assistance from Administrative Support Specialist Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Administrative Support Specialist Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Administrative Support Specialist Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Administrative Support Specialist Diploma certificate and transcript on the next working day Easily learn the Administrative Support Specialist Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Administrative Support Specialist Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Administrative Support Specialist Diploma Requirements To participate in this Administrative Support Specialist Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Administrative Support Specialist Diploma Career path You will be able to kickstart your Administrative Support Specialist Diploma career because this course includes various courses as a bonus. This Administrative Support Specialist Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Administrative Support Specialist Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
24 Hour Flash Deal **25-in-1 Customer Experience Manager Diploma Mega Bundle** Customer Experience Manager Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Customer Experience Manager Diploma package online with Studyhub through our online learning platform. The Customer Experience Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Customer Experience Manager Diploma course provides complete 360-degree training on Customer Experience Manager Diploma. You'll get not one, not two, not three, but twenty-five Customer Experience Manager Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Customer Experience Manager Diploma courses are yours for as long as you want them once you enrol in this course This Customer Experience Manager Diploma Bundle consists the following career oriented courses: Course 01: Customer Relationship Management Course 02: Customer Service Manager Training and Front Desk Certification Course 03: Complete Customer Service and Communication Skills Course 04: Retail Customer Service & Effective Customer Targeting Course 05: Customer Service Fraud Officer Course 06: Know Your Customer (KYC) Course 07: Diploma in Customer Service & Handling Complaints Course 08: Phone-Based Customer Service Course 09: Service Helpdesk & Technical Support Course Course 10: Call Centre Training: Excelling in Customer Service and Communication Course 11: Complaints Handling for Customer Care: Best Practices Course 12: Customer Service & Environment Course 13: Receptionist Diploma Course 14: Effective Communication Skills Diploma Course 15: Help Desk Training Course 16: Customer Service Management: Recovering Difficult Customers Course 17: Professional Certificate in Front Office Course 18: Hotel Concierge Certification Course 19: Ecommerce Management, Branding & Marketing Course 20: Professional Skills for Hotel Management Training Course 21: Professional Crisis Management Certificate Course 22: Marketing Strategies for Business Course 23: Conflict Resolution Course 24: Consumer Rights Certificate Course 25: Decision Making and Critical Thinking Online Course The Customer Experience Manager Diploma course has been prepared by focusing largely on Customer Experience Manager Diploma career readiness. It has been designed by our Customer Experience Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Customer Experience Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Experience Manager Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Customer Experience Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Experience Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Customer Experience Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Customer Experience Manager Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Customer Experience Manager Diploma lessons One to one assistance from Customer Experience Manager Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Customer Experience Manager Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Customer Experience Manager Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Customer Experience Manager Diploma certificate and transcript on the next working day Easily learn the Customer Experience Manager Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Experience Manager Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Experience Manager Diploma Requirements To participate in this Customer Experience Manager Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Customer Experience Manager Diploma Career path You will be able to kickstart your Customer Experience Manager Diploma career because this course includes various courses as a bonus. This Customer Experience Manager Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Experience Manager Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
24 Hour Flash Deal **25-in-1 Advanced Public Administration Diploma Mega Bundle** Advanced Public Administration Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Advanced Public Administration Diploma package online with Studyhub through our online learning platform. The Advanced Public Administration Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Advanced Public Administration Diploma course provides complete 360-degree training on Advanced Public Administration Diploma. You'll get not one, not two, not three, but twenty-five Advanced Public Administration Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Advanced Public Administration Diploma courses are yours for as long as you want them once you enrol in this course This Advanced Public Administration Diploma Bundle consists the following career oriented courses: Course 01: PR : Public Relation and Management Training Course 02: Leadership and Management Course 03: Strategic Business Management Course 04: Project Management Course 05: Operations and Time Management Course 06: Corporate Risk And Crisis Management Course 07: Quality Management and Strategic Training - ISO 9001 Course 08: Change Management Course 09: Governance and Risk Management: Navigating Corporate Strategies Course 10: Data Analysis & Forecasting Course 11: Stakeholder Management Course 12: Public Speaking: Presentations like a Boss Course 13: Understanding Financial Statements and Analysis Course 14: Workplace Health and Safety Advanced Diploma Course 15: Team Management Course 16: Supply Chain Management Course 17: HR Professional Certification, and Recruitment Laws Course 18: Corporate Relationship Goals for Success Course 19: Organizational Behaviour, HR and Leadership Course 20: Business Law Course 21: Agile Project Management Diploma Course 22: Diploma In International Relations Course 23: UK Employment Law Course 24: Dealing With Difficult People - Diploma Course 25: Effective Communication Skills Diploma The Advanced Public Administration Diploma course has been prepared by focusing largely on Advanced Public Administration Diploma career readiness. It has been designed by our Advanced Public Administration Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Advanced Public Administration Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Advanced Public Administration Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Advanced Public Administration Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Advanced Public Administration Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Advanced Public Administration Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Advanced Public Administration Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Advanced Public Administration Diploma lessons One to one assistance from Advanced Public Administration Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Advanced Public Administration Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Advanced Public Administration Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Advanced Public Administration Diploma certificate and transcript on the next working day Easily learn the Advanced Public Administration Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Advanced Public Administration Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Advanced Public Administration Diploma Requirements To participate in this Advanced Public Administration Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Advanced Public Administration Diploma Career path You will be able to kickstart your Advanced Public Administration Diploma career because this course includes various courses as a bonus. This Advanced Public Administration Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Advanced Public Administration Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free