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24 Hour Flash Deal **25-in-1 Advanced Public Administration Diploma Mega Bundle** Advanced Public Administration Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Advanced Public Administration Diploma package online with Studyhub through our online learning platform. The Advanced Public Administration Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Advanced Public Administration Diploma course provides complete 360-degree training on Advanced Public Administration Diploma. You'll get not one, not two, not three, but twenty-five Advanced Public Administration Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Advanced Public Administration Diploma courses are yours for as long as you want them once you enrol in this course This Advanced Public Administration Diploma Bundle consists the following career oriented courses: Course 01: PR : Public Relation and Management Training Course 02: Leadership and Management Course 03: Strategic Business Management Course 04: Project Management Course 05: Operations and Time Management Course 06: Corporate Risk And Crisis Management Course 07: Quality Management and Strategic Training - ISO 9001 Course 08: Change Management Course 09: Governance and Risk Management: Navigating Corporate Strategies Course 10: Data Analysis & Forecasting Course 11: Stakeholder Management Course 12: Public Speaking: Presentations like a Boss Course 13: Understanding Financial Statements and Analysis Course 14: Workplace Health and Safety Advanced Diploma Course 15: Team Management Course 16: Supply Chain Management Course 17: HR Professional Certification, and Recruitment Laws Course 18: Corporate Relationship Goals for Success Course 19: Organizational Behaviour, HR and Leadership Course 20: Business Law Course 21: Agile Project Management Diploma Course 22: Diploma In International Relations Course 23: UK Employment Law Course 24: Dealing With Difficult People - Diploma Course 25: Effective Communication Skills Diploma The Advanced Public Administration Diploma course has been prepared by focusing largely on Advanced Public Administration Diploma career readiness. It has been designed by our Advanced Public Administration Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Advanced Public Administration Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Advanced Public Administration Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Advanced Public Administration Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Advanced Public Administration Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Advanced Public Administration Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Advanced Public Administration Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Advanced Public Administration Diploma lessons One to one assistance from Advanced Public Administration Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Advanced Public Administration Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Advanced Public Administration Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Advanced Public Administration Diploma certificate and transcript on the next working day Easily learn the Advanced Public Administration Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Advanced Public Administration Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Advanced Public Administration Diploma Requirements To participate in this Advanced Public Administration Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Advanced Public Administration Diploma Career path You will be able to kickstart your Advanced Public Administration Diploma career because this course includes various courses as a bonus. This Advanced Public Administration Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Advanced Public Administration Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Customer Relationship Manager Diploma Mega Bundle** Customer Relationship Manager Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Customer Relationship Manager Diploma package online with Studyhub through our online learning platform. The Customer Relationship Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Customer Relationship Manager Diploma course provides complete 360-degree training on Customer Relationship Manager Diploma. You'll get not one, not two, not three, but twenty-five Customer Relationship Manager Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Customer Relationship Manager Diploma courses are yours for as long as you want them once you enrol in this course This Customer Relationship Manager Diploma Bundle consists the following career oriented courses: Course 01: Customer Relationship Management Course 02: Understanding Excellence in Customer Relationship Management Course 03: Customer Service Manager Training and Front Desk Certification Course 04: Complete Customer Service and Communication Skills Course 05: Retail Customer Service & Effective Customer Targeting Course 06: Customer Service Fraud Officer Course 07: Know Your Customer (KYC) Course 08: Diploma in Customer Service & Handling Complaints Course 09: Phone-Based Customer Service Course 10: Service Helpdesk & Technical Support Course Course 11: Call Centre Training: Excelling in Customer Service and Communication Course 12: Complaints Handling for Customer Care: Best Practices Course 13: Customer Service & Environment Course 14: Receptionist Diploma Course 15: Effective Communication Skills Diploma Course 16: Help Desk Training Course 17: Customer Service Management: Recovering Difficult Customers Course 18: Professional Certificate in Front Office Course 19: Hotel Concierge Certification Course 20: Ecommerce Management, Branding & Marketing Course 21: Professional Crisis Management Certificate Course 22: Marketing Strategies for Business Course 23: Conflict Resolution Course 24: Consumer Rights Certificate Course 25: Decision Making and Critical Thinking Online Course The Customer Relationship Manager Diploma course has been prepared by focusing largely on Customer Relationship Manager Diploma career readiness. It has been designed by our Customer Relationship Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Customer Relationship Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Relationship Manager Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Customer Relationship Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Relationship Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Customer Relationship Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Customer Relationship Manager Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Customer Relationship Manager Diploma lessons One to one assistance from Customer Relationship Manager Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Customer Relationship Manager Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Customer Relationship Manager Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Customer Relationship Manager Diploma certificate and transcript on the next working day Easily learn the Customer Relationship Manager Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Relationship Manager Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Relationship Manager Diploma Requirements To participate in this Customer Relationship Manager Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Customer Relationship Manager Diploma Career path You will be able to kickstart your Customer Relationship Manager Diploma career because this course includes various courses as a bonus. This Customer Relationship Manager Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Relationship Manager Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Office Clerk / Coordinator Diploma Mega Bundle** Office Clerk / Coordinator Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Office Clerk / Coordinator Diploma package online with Studyhub through our online learning platform. The Office Clerk / Coordinator Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Office Clerk / Coordinator Diploma course provides complete 360-degree training on Office Clerk / Coordinator Diploma. You'll get not one, not two, not three, but twenty-five Office Clerk / Coordinator Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Office Clerk / Coordinator Diploma courses are yours for as long as you want them once you enrol in this course This Office Clerk / Coordinator Diploma Bundle consists the following career oriented courses: Course 01: Office Skills and Administration Course 02: Secretary & PA Diploma Course 03: Administration : Office Administration Course 04: Receptionist Diploma Course 05: Document Control and Workflow Management Course 06: Diary Management Course 07: Touch Typing Complete Training Diploma Course 08: Microsoft Excel Complete Course 2019 Course 09: Microsoft PowerPoint for Beginners Course 10: Microsoft Teams Course 11: Learn Microsoft Word, PowerPoint & Outlook In 90 Minutes! Course 12: Data Analysis, Automating and Visualisation in Excel Course 13: Business Administration and Financial Management Course 14: Business Management and Finance Course Course 15: Effective Communication Skills Diploma Course 16: Assertiveness Skills Course 17: Time Management Course 18: Public Speaking: Presentations like a Boss Course 19: Email Writing Training Course 20: Customer Service Management: Recovering Difficult Customers Course 21: Transcription Skills Course 22: Business Networking Skills Course 23: Minute Taking Executive Training Course 24: Workplace Confidentiality Course 25: Workplace Stress Management The Office Clerk / Coordinator Diploma course has been prepared by focusing largely on Office Clerk / Coordinator Diploma career readiness. It has been designed by our Office Clerk / Coordinator Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Office Clerk / Coordinator Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Office Clerk / Coordinator Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Office Clerk / Coordinator Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Office Clerk / Coordinator Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Office Clerk / Coordinator Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Office Clerk / Coordinator Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Office Clerk / Coordinator Diploma lessons One to one assistance from Office Clerk / Coordinator Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Office Clerk / Coordinator Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Office Clerk / Coordinator Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Office Clerk / Coordinator Diploma certificate and transcript on the next working day Easily learn the Office Clerk / Coordinator Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office Clerk / Coordinator Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Office Clerk / Coordinator Diploma Requirements To participate in this Office Clerk / Coordinator Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Office Clerk / Coordinator Diploma Career path You will be able to kickstart your Office Clerk / Coordinator Diploma career because this course includes various courses as a bonus. This Office Clerk / Coordinator Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Office Clerk / Coordinator Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Administrative Coordinator / Specialist Diploma Mega Bundle** Administrative Coordinator / Specialist Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Administrative Coordinator / Specialist Diploma package online with Studyhub through our online learning platform. The Administrative Coordinator / Specialist Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Administrative Coordinator / Specialist Diploma course provides complete 360-degree training on Administrative Coordinator / Specialist Diploma. You'll get not one, not two, not three, but twenty-five Administrative Coordinator / Specialist Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Administrative Coordinator / Specialist Diploma courses are yours for as long as you want them once you enrol in this course This Administrative Coordinator / Specialist Diploma Bundle consists the following career oriented courses: Course 01: Administrative Management Course 02: Executive PA Certification: Mastering Administrative Excellence Course 03: Delegation Skills Training Course 04: Negotiation Skills Course 05: Minute Taking Executive Training Course 06: Managing Online Meetings Course 07: Secretarial Excellence in Legal Environments Course 08: Electronic Document Management: Efficient Data Handling Course 09: Interpersonal Skills for Professional Development: Building Effective Relationships Course 10: Team Management Course 11: Workplace Stress Management Course 12: Time Management Course 13: Courageous Communication Strategies for Lead Course 14: Dealing With Difficult People - Diploma Course 15: Public Speaking: Presentations like a Boss Course 16: Corporate Risk And Crisis Management Course 17: Conflict Resolution Course 18: Motivational Mentorship: Inspiring Personal and Professional Growth Course 19: Performance Management Course 20: Corporate Relationship Goals for Success Course 21: Report Writing Course 22: Excel Essentials for Office Administrators Course 23: Workplace Confidentiality Course 24: Business Networking Skills Course 25: Decision Making and Critical Thinking Online Course The Administrative Coordinator / Specialist Diploma course has been prepared by focusing largely on Administrative Coordinator / Specialist Diploma career readiness. It has been designed by our Administrative Coordinator / Specialist Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Administrative Coordinator / Specialist Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Administrative Coordinator / Specialist Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Administrative Coordinator / Specialist Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Administrative Coordinator / Specialist Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Administrative Coordinator / Specialist Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Administrative Coordinator / Specialist Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Administrative Coordinator / Specialist Diploma lessons One to one assistance from Administrative Coordinator / Specialist Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Administrative Coordinator / Specialist Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Administrative Coordinator / Specialist Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Administrative Coordinator / Specialist Diploma certificate and transcript on the next working day Easily learn the Administrative Coordinator / Specialist Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Administrative Coordinator / Specialist Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Administrative Coordinator / Specialist Diploma Requirements To participate in this Administrative Coordinator / Specialist Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Administrative Coordinator / Specialist Diploma Career path You will be able to kickstart your Administrative Coordinator / Specialist Diploma career because this course includes various courses as a bonus. This Administrative Coordinator / Specialist Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Administrative Coordinator / Specialist Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Customer Service Representative Diploma Mega Bundle** Customer Service Representative Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Customer Service Representative Diploma package online with Studyhub through our online learning platform. The Customer Service Representative Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Customer Service Representative Diploma course provides complete 360-degree training on Customer Service Representative Diploma. You'll get not one, not two, not three, but twenty-five Customer Service Representative Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Customer Service Representative Diploma courses are yours for as long as you want them once you enrol in this course This Customer Service Representative Diploma Bundle consists the following career oriented courses: Course 01: Diploma in Customer Service & Handling Complaints Course 02: Customer Service Manager Training and Front Desk Certification Course 03: Customer Relationship Management Course 04: Retail Customer Service & Effective Customer Targeting Course 05: Customer Service Fraud Officer Course 06: Know Your Customer (KYC) Course 07: Phone-Based Customer Service Course 08: Service Helpdesk & Technical Support Course Course 09: Call Centre Training: Excelling in Customer Service and Communication Course 10: Office Skills and Administration Course 11: Complaints Handling for Customer Care: Best Practices Course 12: Customer Service & Environment Course 13: Receptionist Diploma Course 14: Effective Communication Skills Diploma Course 15: Help Desk Training Course 16: Customer Service Management: Recovering Difficult Customers Course 17: Professional Certificate in Front Office Course 18: Ecommerce Management, Branding & Marketing Course 19: Professional Crisis Management Certificate Course 20: Marketing Strategies for Business Course 21: Conflict Resolution Course 22: Conversation Virtually with Anyone Course 23: Line Management Course 24: Workplace Productivity Training Course 25: Decision Making and Critical Thinking Online Course The Customer Service Representative Diploma course has been prepared by focusing largely on Customer Service Representative Diploma career readiness. It has been designed by our Customer Service Representative Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Customer Service Representative Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Service Representative Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Customer Service Representative Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Service Representative Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Customer Service Representative Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Customer Service Representative Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Customer Service Representative Diploma lessons One to one assistance from Customer Service Representative Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Customer Service Representative Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Customer Service Representative Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Customer Service Representative Diploma certificate and transcript on the next working day Easily learn the Customer Service Representative Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Representative Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Service Representative Diploma Requirements To participate in this Customer Service Representative Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Customer Service Representative Diploma Career path You will be able to kickstart your Customer Service Representative Diploma career because this course includes various courses as a bonus. This Customer Service Representative Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Service Representative Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Nurturing an Innovative Team Do you have an innovative team? Unfortunately, for many leaders, their initial answer may be 'no.' For some reason, they aren't getting the levels of innovation they want from their team and it can be difficult to figure out why this is happening. This talk introduces the 3 actions you must take if you are looking to nurture an innovative team: Embrace diversity within your team Leverage cross-functional working groups Avoid hierarchies and bottlenecks Participants will come away with an immediate understanding of how embracing diversity and establishing cross-functional groups will help break down organizational silos and encourage innovation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Nurturing an Innovative Team Do you have an innovative team? Unfortunately, for many leaders, their initial answer may be 'no.' For some reason, they aren't getting the levels of innovation they want from their team and it can be difficult to figure out why this is happening. This talk introduces the 3 actions you must take if you are looking to nurture an innovative team: Embrace diversity within your team Leverage cross-functional working groups Avoid hierarchies and bottlenecks Participants will come away with an immediate understanding of how embracing diversity and establishing cross-functional groups will help break down organizational silos and encourage innovation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Prologue to Tax Accounting Certification Is it accurate to say that you are an entrepreneur or somebody hoping to improve representative information on the assessment framework? The Introduction to Tax Accounting Certification offers UK-explicit course material, which is intended to furnish representatives with a central information base of the current assessment framework. Across 10 modules, this program examines a wide scope of subjects, all expected to furnish representatives with the necessary abilities, to work in a duty setting. It is implied explicitly for little and medium-sized organizations. Update your own abilities, or that of your staff, with this simple to-follow course, or venture out in preparing new representatives in this energizing field. What's Covered in the Course? All through the 10 modules, the course will cover various subjects, including: The UK tax collection framework, including the historical backdrop of tax collection and UK guidelines and norms; UK-explicit advantages and how they work, like Working Tax Credit, Jobseeker's Allowance, Income Support, Universal Credit and Bereavement Allowance, to give some examples; Public Insurance commitments and what they mean for annual duty, just as explicit expense codes and rates and how to present a self-appraisal; An outline of different tax collection frameworks, for example, business charges, Value Added Tax (VAT), finance and wages; Data on charges identified with bringing in and trading products and enterprises, including obligation help and how to order merchandise; Records and monetary administration, which will zero in on territories, for example, twofold section bookkeeping, arrangement of benefit/misfortune explanations and accounting reports and figuring and overseeing income. What are the Benefits of the Course? Here are the advantages of taking the course: Workers will comprehend the fundamentals of the UK charge framework, which can profit your business; The material shrouded in this course can be promptly applied to your work environment, while drawing in your staff in self-awareness, which prompts expanded occupation fulfillment; Course assessments guarantee that staff are obtaining the ideal information base and results; It guarantees that your business is observing the most current guidelines and best practices identified with tax collection in the UK; It centers explicitly around the UK charge framework, so you will not need to figure on the off chance that it applies to your business; The course can be finished from anyplace on the planet and is intended to be not difficult to follow, which means it will profit a novice or be a decent boost for more experience representatives, regardless of where they are, including the solace of their own home!

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.