40102 Courses in Cardiff delivered Online

**Don't Spend More; Spend Smarter** Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Professional Cooking will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this Professional Cooking will help you keep ahead of the pack. The Professional Cooking incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Professional Cooking will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Professional Cooking, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Professional Cooking course, you will get 10 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Professional Cooking Bundle Consists of the following Premium courses: Course 01: Higher Technician in Cooking and Gastronomy Course 02: Italian Cooking Course 03: Chocolate Making Course 04: Baking and Cake Decorating Level 2 Course 05: 7 Traditional Swedish Cookies Course 06: Food Allergen Awareness Course 07: Juices, Smoothies, Healthy Eating, Vegan, Nutrition with Certificate Course 08: Nutrition and Diet Awareness Course 09: Food Hygiene, Health and Safety Diploma Course 10: HACCP Training Course 11: How to Improve Your Food Hygiene Rating So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Professional Cooking: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. Curriculum of Professional Cooking Bundle Course 01: Higher Technician in Cooking and Gastronomy An Introduction to Gastronomy Gastronomic Concepts Thermal Processing of Food Meat Preservation and Processing Preservation and Processing of Fish Culinary Techniques- Meat Preparation Culinary Techniques-Fish Preparation Physical, Chemical and Allergenic Hazards Reopening and Adapting Your Food Business during COVID-19 Course 02: Italian Cooking The Perfect Soffritto Fresh Tomato Sauce Spaghetti with Fresh Tomato Sauce and Basil Carbonara Spaghetti The Original Pesto Sauce Risotto with Saffron Roasted and Baked Potatoes Meatballs with Cherry Tomato Sauce Milanese Steak Caponata Linguine with Fresh Clams Spaghetti with Seafood and Shellfish Octopus and Potato Salad Baked Whole Fish in Crust Salt Swordfish with Veggies and Tomato Sauce Filet of Fish in Foil with Herbs and Potatoes Course 03: Chocolate Making Introduction to Chocolate Making Chocolate: From Bean to Bar Chocolate Cake Recipes More Recipes of Chocolate Course 04: Baking and Cake Decorating Level 2 Sophisticated Baking & Cake Design Icing Fondant Making Decorating with Fondant Everything in Brief Course 05: 7 Traditional Swedish Cookies Introduction Love Bites Chocolate Cuts Almond Cakes Dreams Raspberry Caves Caramel Cuts Farmer Cookies Course 06: Food Allergen Awareness Basics of Food Allergens Allergen Guidance for Food Businesses Allergen Guidance for Consumers Allergic Reactions and Treatments Course 07: Juices, Smoothies, Healthy Eating, Vegan, Nutrition with Certificate Section 01: Green Smoothie Cleanse Section 02: Healthy Eating Section 03: Juicing for Vitality Section 04: Vegan Warrior Course 08: Nutrition and Diet Awareness Overview Nutritional Details What to Avoid & Problem Areas Beyond Food Putting It All Together Course 09: Food Hygiene, Health and Safety Diploma Food Safety Legislation Microbiological Hazards Physical, Chemical and Allergenic Hazards Food Storage Food Preparation Personal Hygiene Food Premises Design and Cleaning Schedules Further Information Reopening and Adapting Your Food Business During COVID-19 Course 10: HACCP Training An Introduction to HACCP HACCP and Food Safety Legislation Food Safety Hazards Planning a HACCP System Creating the HACCP System Principle 1: Hazard Analysis Principle 2: Critical Control Points Principle 3: Critical Limits Principle 4: Monitoring Critical Control Points Principle 5: Corrective Action Principle 6: Verification of the HACCP System Principle 7: Documentation Implementing the HACCP System HACCP Alternatives Course 11: How to Improve Your Food Hygiene Rating The Food Hygiene Rating Scheme Personal Hygiene Contamination Hazards How to Control Contamination Hazards Food Preparation and Processing for Food Manufacturing Cleaning Waste Disposal, Cleaning and Disinfection Food Safety Management System Pest Management Food Premises and Equipment: The Design and Construction Supervision of Food Safety Food Safety Training for the Staff CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Professional Cooking bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Professional Cooking is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Higher Technician in Cooking and Gastronomy) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Professional Certificate in Research Strategy and Design aims to equip the learner with the key technique used to strategize for research design based on current research approaches so that the learner can achieve the maximum in any research with lasting academic impact. Learning Outcomes After the successful completion of the certificate, the student will be able to learn: Context of Research Research Paradigms Research Approaches Goals of Research Forms of Management Research Research Strategy Method vs Methodology: Mono, Multi and Mixed Methods Time Horizons Research Credibility VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Research Strategy and Design The course aims to equip the learner with the essential technique used to strategize for research design. Research Strategy and Design Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Research student Business researcher Research supervisor Research Teacher Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Advanced Diploma in Professional Floristry at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Professional Floristry at QLS Level 7 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Professional Floristry at QLS Level 7 course. Due to Professional Floristry at QLS Level 7's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Professional Floristry at QLS Level 7 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Professional Floristry at QLS Level 7 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Professional Floristry at QLS Level 7 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Professional Floristry at QLS Level 7 course. This Professional Floristry at QLS Level 7 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Professional Floristry at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Introduction Services Provided by Florists Introduction to the Course Flowers and Plants Flower Care and Treatment Choosing Popular Flowers and Fillers Elements and Principles of Design How to Make Floral Arrangements Making Bouquet, Corsage, Fruit Basket & Basket Garden Wedding Floristry Making Funeral Flower Arrangements Beautiful Floral Designs Getting a Job in the Floristry Industry Starting Your Own Floristry Business Bonus Materials Conclusion to the Course Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Professional Floristry at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Diploma in Professional Floristry at QLS Level 7 Digital certificate - Included CPDQS Accredited Certificate Digital certificate - Included CPDQS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.

Are you planning on becoming a therapy expert and enter the professional world of massaging? If your answer is yes, the first thing you will need to go through is the popular massage techniques such as aromatherapy. You will be glad to know that mastering aromatherapy can be very useful for a professional therapist. It helps with relaxation, stress, healthy sleep, skin care and many more. This course contains exclusive lessons that covers all most every aspects of aromatherapy. You will learn about muscle relief, green cleaning, taking care of numb bodies and also use of different essential oils. With this course, you will uncover natural methods of wellness, how to prepare oils for massaging and also adopt a healthier lifestyle for you. If you have what it takes to become an expert of this healing art, enroll in our popular Aromatherapy Professional Diploma course. Course Highlights Aromatherapy Professional Diploma is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Aromatherapy Professional Diploma into 51 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 10 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Aromatherapy Professional Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Aromatherapy Professional Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Aromatherapy Professional Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Aromatherapy What is Aromatherapy? FREE 00:15:00 History of Aromatherapy FREE 00:15:00 The Definition of Aromatherapy 00:15:00 What are Essential Oils? 00:15:00 Essential Oil Safety Information 00:30:00 Administration of Essential Oils 00:30:00 The Art of Blending 00:15:00 Blending Basics 00:15:00 Harmonizing Your Blend 00:30:00 Aromatherapy Baths 00:15:00 Aromatherapy for Stress 00:15:00 Aromatherapy for Children 00:15:00 Application of Essential Oils 00:15:00 Table of the Basic Methods of Use of Essential Oils 00:15:00 The Holistic Approach 00:05:00 Understanding Disease / Pathology 00:30:00 The Benefits of a Holistic Aromatherapy Treatment 00:15:00 Additional Information on Aromatherapy Aromatherapy Extracted to Heal 01:00:00 Aromatherapy Essential and Scented Oils 01:00:00 Aromatherapy Oils 01:00:00 Living Well with Aromatherapy 01:00:00 Aromatherapy Solutions 00:30:00 Curing with Aromatherapy 00:30:00 Healing with Aromatherapy 01:00:00 Aromatherapy in Action 01:00:00 Extracted Oils in Aromatherapy 01:00:00 Aromatherapy Details 00:30:00 Choosing Aromatherapy 00:30:00 Healing the Body and Mind with Aromatherapy 00:30:00 Aromatherapy Healing You 01:00:00 Aromatherapy Blends 00:30:00 Aromatherapy Botanic Extracts 01:00:00 Using Aromatherapy in Healing 01:00:00 Finding Relief with Aromatherapy 00:30:00 What do theorists say about Aromatherapy? 00:30:00 Hope with Aromatherapy 01:00:00 Aromatherapy Expressions 01:00:00 Foreign Aromatherapy Treatments 01:00:00 Latin Aromatherapy Titles 01:00:00 Feeling Good with Aromatherapy 01:00:00 Aromatherapy Defining Science 01:00:00 Massage Therapy and Aromatherapy Working Together 01:00:00 Aromatherapy 01:00:00 Aromatherapy Products 01:00:00 Suggesting Aromatherapy 00:30:00 Stress Relievers and Aromatherapy 01:00:00 Mixed Emotions and Aromatherapy 01:00:00 Therapeutic Remedies with Aromatherapy 01:00:00 How do I choose? 00:30:00 A Mixed Variety of Aromatherapy Information 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam- Aromatherapy Professional Diploma 00:20:00 Final Exam Final Exam- Aromatherapy Professional Diploma 00:20:00

The Professional Certificate in Project Manager - Role and Skills aim to prepare the learner for the role of a Project Manager. The course will enable the project manager to review technique and concepts used in dealing with stakeholders, managing teams, acquiring technical knowledge and developing human skills to manage people working on the project.  Learning Outcomes After the successful completion of the certificate, the student will be able to learn: Business management responsibilities of the project manager Project manager and the software/systems product How the project manager manages the development team Project manager relations with all stakeholders Project Manager as a person - Qualities and skills VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Project Manager - Role And Skills PROJECT MANAGER - ROLE AND SKILLS Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for very one eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Project Manager Project coordinator Human Resource Manager Team leader Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description: Human Resources Management is a part of each business that is responsible for staffing/hiring, employee compensation, and benefits. If you are part or will be part of this department, Human Resource Management, then it will be useful for you if you don't have the right skills and knowledge. In this course, you will learn about the functions of human resource management to assess if you are ready to be part of it. You will learn the necessary skills, knowledge, and information about Human Resource Management. You will also know about the implications of a different aspect of Human Resources with the daily responsibilities of people in this department. Who is the course for? Human Resources Management officers who want to learn more about their department People who have an interest in knowing about human resources management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Human Resource Management Diploma course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Consultant Human Resource Officer Labor Relations Officer Recruitment and Hiring Manager Relations Manager. Understanding Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activites-Diploma in Human Resource Management 00:00:00 Employee Motivation Module One - Getting Started 01:00:00 Module Two - A Psychological Approach 01:00:00 Module Three - Object-Oriented Theory 01:00:00 Module Four - Using Reinforcement Theory 01:00:00 Module Five - Using Expectancy Theory 01:00:00 Module Six - Personality's Role in Motivation 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - A Personal Toolbox 01:00:00 Module Nine - Motivation on the Job 01:00:00 Module Ten - Addressing Specific Morale Issues 01:00:00 Module Eleven - Keeping Yourself Motivated 00:30:00 Module Twelve - Wrapping Up 00:30:00 HR Management: Employee Motivation- Activities 00:00:00 Employee Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Onboarding Preparation 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Creating an Engaging Program 01:00:00 Module Seven - Following Up with New Employees 01:00:00 Module Eight - Setting Expectations 01:00:00 Module Nine - Resiliency and Flexibility 00:30:00 Module Ten - Assigning Work 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Onboarding- Activities 00:00:00 Mock Exam Mock Exam- Professional Human Resource Management Diploma 00:30:00 Final Exam Final Exam- Professional Human Resource Management Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

4 in 1 Package | Updated New Course 2023 | CPD Certified | 40 CPD Points | Free Certificates | Lifetime Access

This comprehensive course dives into the intricacies of risk management, emphasizing its critical role in mitigating diverse risks. From understanding strategies to exploring organizational aspects and disaster response, you'll gain a holistic view of risk management. This course on risk management strategies and measures empowers participants to comprehend, analyze, and implement effective risk mitigation plans. Covering a range of topics from fundamental strategies to disaster response stages, the course ensures a comprehensive understanding of risk management, making participants adept at navigating uncertainties and contributing to organizational resilience. After successful completion of this course, you will be able to learn the following: Understand risk management strategy and its significance in mitigating risks. Analyze Risk Management Treatments for effective risk response. Identify different types of risk management strategies. Explore organizational risk management aspects. Learn business process management measures for efficiency and risk control. Examine stages of the disaster management cycle for effective response. Immerse yourself in effective risk management with our course, covering identification, assessment, and mitigation strategies. Navigate financial, cybersecurity, and supply chain risks, and emerge ready to apply robust measures in diverse professional contexts. Gain the skills to confidently steer through uncertainties and enhance organizational resilience. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Risk Management Strategies And Measures Self-paced pre-recorded learning content on this topic. Risk management strategies and measures Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. 1. Strategic Risk Management Expertise 2. Advanced Risk Mitigation Mastery 3. Resilient Business Navigator 4. Precision Risk Strategist 5. Dynamic Uncertainty Specialist 6. Strategic Resilience Architect 7. Master Risk Analyst 8. Executive Risk Navigator 9. Strategic Uncertainty Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The ACTIVE Coaching® system provides powerful, effective coaching to un-lock employee potential, improve motivation as well as build self-confidence.

ITIL® 4 Strategist: Direct, Plan and Improve: Virtual In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS