6125 Courses in Cardiff delivered Online

Are you looking to enhance your Category Procurement Manager skills? If yes, then you have come to the right place. Our comprehensive course on Category Procurement Manager will assist you in producing the best possible outcome by mastering the Category Procurement Manager skills. The Category Procurement Manager course is for those who want to be successful. In the Category Procurement Manager course, you will learn the essential knowledge needed to become well versed in Category Procurement Manager. Our Category Procurement Manager course starts with the basics of Category Procurement Manager and gradually progresses towards advanced topics. Therefore, each lesson of this Category Procurement Manager course is intuitive and easy to understand. Why would you choose the Category Procurement Manager course from Compliance Central: Lifetime access to Category Procurement Manager course materials Full tutor support is available from Monday to Friday with the Category Procurement Manager course Learn Category Procurement Manager skills at your own pace from the comfort of your home Gain a complete understanding of Category Procurement Manager course Accessible, informative Category Procurement Manager learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Category Procurement Manager bundle Study Category Procurement Manager in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Category Procurement Manager Course Improve your chance of gaining in demand skills and better earning potential by completing the Category Procurement Manager Category Procurement Manager This course delves into the following modules to provide a well-rounded understanding of the Category Procurement Manager role: Module 1: Supply Chain Basics This module establishes a strong foundation by exploring the core principles of supply chains. You'll learn about the different stages involved, from sourcing raw materials to delivering finished products to the end customer. Module 2: Role of Procurement in an Organisation This module sheds light on the critical role procurement plays within an organization. You'll gain insights into how procurement activities contribute to achieving organizational goals and objectives. Module 3: The Purchasing Cycle Master the various steps involved in the purchasing cycle, ensuring a streamlined and efficient procurement process. This module covers activities like requisition generation, vendor selection, price negotiation, order placement, and receipt management. Module 4: Purchasing Toolkits Equip yourself with the theoretical knowledge of various purchasing tools and techniques. Learn how to leverage these tools to improve decision-making, manage contracts effectively, and optimize procurement processes. Module 5: Managing Competitive Bids This module dives into the world of competitive bidding, a cornerstone of effective Category Procurement Management. You'll understand how to develop and issue bid requests, evaluate proposals, and select the most suitable vendors. Module 6: Quality Management Maintaining quality is paramount in procurement. This module explores quality management principles and techniques to ensure you receive products and services that meet your organization's standards. Module 7: Supplier Relationship Management Building strong and collaborative relationships with suppliers is essential for a successful Category Procurement Manager. This module explores strategies for effective supplier communication, performance management, and risk mitigation. Module 8: Analysing and Reducing Risk in the Supply Chain Supply chains are inherently susceptible to various risks. This module equips you with the theoretical knowledge to identify, analyze, and implement strategies to minimize these risks, ensuring supply chain continuity. Module 9: Improving Efficiency and Accuracy This module focuses on optimizing procurement processes for enhanced efficiency and accuracy. You'll explore various approaches to streamline workflows, minimize errors, and achieve cost savings. Module 10: Category Management Gain a comprehensive understanding of category management, a critical skill for Category Procurement Managers. This module explores how to strategically classify, source, and manage different categories of goods and services to achieve optimal value. Module 11: Inventory Management Effective inventory management is crucial for cost control and maintaining smooth operations. This module explores various inventory management techniques to optimize stock levels and minimize holding costs. Module 12: E-Procurement The world of procurement is increasingly reliant on technology. This module introduces you to the theoretical concepts of e-procurement, exploring how technology can be leveraged to enhance efficiency, transparency, and cost savings. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Category Procurement Manager course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Category Procurement Manager. It is also great for professionals who are already working in Category Procurement Manager and want to get promoted at work. Requirements To enrol in this Category Procurement Manager course, all you need is a basic understanding of the English Language and an internet connection. Career path The Category Procurement Manager course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Category Procurement Manager. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Description Focused on helping learners develop the skills needed to effectively manage themselves, their work and the people they work with. The Health Care Management Level 3 provides a useful introduction to management in the health services sector for professionals looking to build on their experience and gain a formal management qualification. This course has been designed to equip you with underpinning knowledge, understanding and skills for success in employment in the Healthcare sector at a management level. It also allows you to demonstrate your skills by producing evidence from your work activities, to meet national occupational standards. You will acquire care management skills in the Healthcare sector. You will receive all the necessary knowledge to develop your management skills, while also learning about the theories and management models which work best in a health care environment. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Health Care Management Level 3 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Health Care Management Level 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Updated Version - Health Care Management Level 3 Module 1. Introduction To Health And Social Care Introduction To Health And Social Care 00:16:00 Module 2: Communication And Its Relevance Communication And Its Relevance 00:48:00 Module 3: Rights And Responsibilities As A Health And Social Care Worker Rights And Responsibilities As A Health And Social Care Worker 00:39:00 Module 4: Role As A Caregiver And Healthcare Professional Role As A Caregiver And Healthcare Professional 00:23:00 Module 5: Working In Health And Social Care; Promoting Equality, Diversity And Rights Working In Health And Social Care; Promoting Equality, Diversity And Rights 00:46:00 Module 6: Important Principles And Policies In Health And Social Care Work Important Principles And Policies In Health And Social Care Work 00:20:00 Module 7: Understanding Legal, Professional Standards Of Practice And Ethical Aspects Of Health Care Part - 1 Understanding Legal, Professional Standards Of Practice And Ethical Aspects Of Health Care Part - 1 00:50:00 Module 8: Understanding Legal, Professional Standards Of Practice And Ethical Aspects Of Health Care Part - 2 Understanding Legal, Professional Standards Of Practice And Ethical Aspects Of Health Care Part - 2 00:48:00 Module 9: Safeguarding Vulnerable Individuals Safeguarding Vulnerable Individuals 00:49:00 Module 10: Health And Safety Responsibilities Health And Safety Responsibilities 00:51:00 Module 11 : The Economics Of Healthcare The Economics of Healthcare 00:11:00 Module 12: Strategic Marketing For Health And Social Care Strategic Marketing for Health and Social Care 00:09:00 Module 13: Managing Finance In Health And Social Care Managing Finance in Health and Social Care 00:21:00 Module 14: Managing Service Delivery In Health And Social Care Managing Service Delivery in Health and Social Care 00:11:00 Old Version - Health Care Management Level 3 Health Care Management Introduction to Health Care Management 00:20:00 Management: Definition, Functions, And Competencies 00:15:00 Management Positions: The Control in The Organizational Heirarchy 00:30:00 Role of The Health Care Manager Establishing and Maintaining Organizational Culture 00:20:00 Ensuring High Performance 00:15:00 Leadership Development and Succession Planning 00:30:00 Innovation, Change Management and Health Care Policy 00:30:00 The UK Health Systems Introduction to the UK Health Systems 00:20:00 Changes Since Devolution 00:45:00 Lessons and Opportunities 01:00:00 Elderly Care Dealing and Caring Elderly 00:30:00 Going to A Better Place 00:15:00 Listening to Your Parents Even Now 00:30:00 Way To Improve Quality Of Life For Your Senior 00:30:00 Avoiding and Dealing with Falls Whilst Caring for The Elderly 00:30:00 Caring for The Elderly 00:30:00 Common Ailments Affecting the Elderly 01:00:00 Outdoor Elderly Activities 00:30:00 Safeguarding The Health Of The Elderly 00:30:00 The Caregiver's Enemy No.1 00:15:00 Child Health Care Introduction to Child Health 00:15:00 Care of The New Born 00:30:00 Congenital Abnormalities 01:00:00 Normal Growth and Development 00:15:00 Nutrition and Nutritional 00:30:00 Control of Diarrhea Disease 00:30:00 Vaccine Preventable Diseases 00:15:00 Common Genetic Problems of Children 00:15:00 Mock Exam Mock Exam- Health Care Management Level 3 00:30:00 Final Exam Final Exam- Health Care Management Level 3 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Project management is the act of planning and executing teamwork to achieve specific goals of the business or an organization. Learning to become an expert in project management will help if you are aspiring to become a good leader. Together with risk management and Sigma process, you will learn how to achieve the goals of the business and the ones you set for yourself. This course is already composed of three components: (1) project management; (2) risk management; and (3) six sigma and lean process. These three important components will help you strategies and teach you how to become an effective leader in your organization. Who is the course for? Professionals who are aiming for a promotion, joining a team leadership role for the first time or looking forward to becoming a top executive in project management. Anyone who is interested in improving their project management skills Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Mastering Project Management course is a useful qualification to possess and would be beneficial for the following careers: Businessmen Entrepreneur Human Resources Managers Management Director Top Executive. Project Management - Updated Version Introduction to Project Management 00:23:00 PMBOK and PMI 00:15:00 Global Project Management 00:40:00 Project Life Cycle 00:30:00 Time Management 00:41:00 Quality Management 00:22:00 Effective Planning & Scheduling 00:47:00 Human Resource Management 00:18:00 Performance Management 00:19:00 Talent Management 00:19:00 Organising Meeting and Conferences 00:29:00 Managing Resources 00:19:00 Change Management 00:24:00 Business Resilience and Crisis Management 00:18:00 Conflict Management 00:16:00 Stress Management 00:17:00 Communication Skills 00:26:00 Procurement & Purchasing Management 00:22:00 Risk Management 00:25:00 Project Management - Old Version Introduction 01:00:00 Creating a Project Management Methodology 01:00:00 Where Does The Buck Stop? 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Maintaining A Budget 01:00:00 Taking Action - Execution of the Plan 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:00:00 Keep It Moving 01:00:00 Problems and Solutions 01:00:00 Professional Project Management Module One - Getting Started 00:30:00 Module Two - Key Concepts (I) 01:00:00 Module Three - Key Concepts (II) 01:00:00 Module Four - Initiation (I) 01:00:00 Module Five - Initiation (II) 01:00:00 Module Six - Planning (I) 01:00:00 Module Seven - Planning (II) 01:00:00 Module Eight - Planning Tools 01:00:00 Module Nine - Executing the Project 01:00:00 Module Ten - Maintaining and Controlling the Project 01:00:00 Module Eleven - Closing Out 01:00:00 Module Twelve - Wrapping Up 00:30:00 Six Sigma & Lean Process Module One - Getting Started 00:30:00 Module Two - Understanding Lean 01:00:00 Module Three - Liker's Toyota Way 01:00:00 Module Four - The TPS House 01:00:00 Module Five - The Five Principles of Lean Business 01:00:00 Module Six - The First Improvement Concept (Value) 01:00:00 Module Seven - The Second Improvement Concept (Waste) 01:00:00 Module Eight - The Third Improvement Concept (Variation) 01:00:00 Module Nine - The Fourth Improvement Concept (Complexity) 01:00:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 01:00:00 Module Eleven - The Improvement Toolkit 00:30:00 Module Twelve - Wrapping Up 01:30:00 Level 3 Diploma in Six Sigma & Lean Process- Activities 00:00:00 Recommended Reading Recommended Reading : Mastering Project Management 00:00:00 Mock Exam Mock Exam- Mastering Project Management 00:30:00 Final Exam Final Exam- Mastering Project Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description The Advanced Diploma in Nursery Management aims to prepare you for nursery management, it will make you able to create a positive learning environment and practice skills that address the learning and developmental needs of young children. You will receive the knowledge that is required to make the move from a nursery practitioner to a management role within an early years setting. The course will also equip you with high quality care and plan developmentally appropriate experiences to help children reach their full potential. You will explore key topics related to the role of management within an early years setting, from safeguarding, diversity, safe recruitment practices and more. In addition you will learn teaching techniques such as creating lesson plans, it also develop skills in time and stress management as well as interpersonal communication. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Advanced Diploma in Nursery Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Advanced Diploma in Nursery Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to Nursery Nurse Introduction to Nursery 00:05:00 What is a Nursery Nurse 00:05:00 The Importance of Learning in Early Years 00:30:00 Why is Learning Important? 00:15:00 Key Benefits of Early Childhood Learning 00:15:00 Parent Involvement in Early Childhood Learning 00:10:00 How Education Affects Early Years Development 00:15:00 Requirements, Skills, and Duties Entry Requirements, Career Path and Progression 00:15:00 Responsibilities, Qualifications and Skills 00:30:00 Qualities of an Early Childhood Teacher 00:05:00 Managing Staff and Leadership Communication 00:30:00 Communicating with Parents 00:30:00 Build the Best Team 00:20:00 Performance Appraisal and Management 01:00:00 Disciplinary and Grievance Procedures 00:30:00 Manage People in Your Nursery 00:15:00 Award Winning Nursery Manager 00:30:00 Recruitment Process Recruitment Policy and Procedures 00:45:00 Safer Recruitment Policy 00:15:00 Disclosure & Barring Service 00:45:00 Teaching Skills and Development The Role of the Early Years Teacher 00:15:00 Working with Young Children 00:45:00 Teaching Kids Life Skills at an Early Age 00:15:00 Teach Preschool Kids to Count 00:15:00 Set Up a Reward System for Children 00:15:00 Teach New Skills by Acting out Scenes 00:05:00 Teach Kids About Their Feelings 00:05:00 Teach Self-Care Skills to Children with Special Needs 00:15:00 Teach Your Kids Time Management Skills 00:30:00 Requirements, Qualifications and Useful Skills 00:05:00 Promoting Learning and Development Requirements of the Learning and Development 00:30:00 The Early Learning Goals 00:15:00 Characteristics of the Effective Learning 00:30:00 Child Development Understanding Your Child's Needs and Behaviour 00:15:00 Raising Caring Children 00:30:00 Child Development Theories 00:15:00 Cognitive Development 00:15:00 Emotional Development 00:15:00 Social Development 00:15:00 Early Learning Activities 00:15:00 Activities for Everyday Brain Development and Building 00:05:00 Children's Health and Nutrition 00:15:00 Working with Children Having Special Education Needs or Disabilities (SEN/SEND) Understand Constructivism in the Classroom and Know Your Role as a Teacher 01:00:00 SEN Code of Practice 01:00:00 Get an Understanding on SENCO 01:00:00 Classroom Management Strategies for Children with Special Needs 00:30:00 Physical Difficulties, Sensory Difficulties, Cognitive Impairments of Pupils 01:00:00 How to Deal with Pupils with Autism 00:30:00 Promoting Child Welfare in the Early Years Welfare Requirements Become Safeguarding and Welfare Requirements 00:05:00 Staffing Roles and Responsibilities 00:05:00 Understanding the Framework, Regulation and Legislation The Early Years Framework 00:30:00 A Fair and Flexible Framework 00:05:00 Regulation and Legislation in Early Learning and Development 00:15:00 Business Management Skills Marketing Strategies 00:30:00 Planning and Managing Budgets 00:30:00 Nursery Records Retention 00:30:00 Assessment Assignment - Advanced Diploma in Nursery Management 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Psychoanalysis comprises several interlocking theories concerning the functioning of the mind. Hypnotherapy employs a range of skilled verbal communication, used in Psychotherapy. It is intended to uncover psychological resources within one's unconscious mind and bringing them forth to the conscious ability. Hypnotherapy and counselling interventions can be applied to a wide range of clinical usage such as medical, dental and psychological treatments. This course is also beneficial to professionals who want to enhance performance in several areas such as sports and public speaking. Hypnotherapists direct the client's' cognitive focus and imagination in such a way as to bring about intended alterations in sensations, perceptions, feelings, thoughts and behaviour. If all these excites you, join us now! Who is the course for? Professionals who are helping people through counselling and psychotherapy People who have the interest to learn about in counselling and psychotherapy Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Counselling & Psychotherapy Course is a useful qualification to possess, and would be beneficial for the following careers: Career Coach Guidance Counsellors Life Coach Mentors Psychologists Therapists. Counselling What is Counselling? 00:15:00 Purpose and Aims of Counselling 00:15:00 Fields of Counselling 00:15:00 Counselling Theories 00:15:00 Skills Needed in Counselling 00:30:00 Group Counselling 00:30:00 Ethics in Counselling 00:15:00 Conducting Sessions 00:30:00 Addiction Counselling Introduction to Addiction Counselling 00:15:00 Adlerian Psychology 00:30:00 Behavioral Therapy 00:15:00 Brief Therapy 00:30:00 Role of Addiction Counsellor 00:30:00 Goals and Objectives of Individual Drug Counseling 00:15:00 Treatment Initiation 00:15:00 Dealing With Problems That Arise 00:15:00 Counsellor Characteristics and Training 00:15:00 Addiction Recovery Addiction Counselling Basics 01:00:00 Realize That You Need Help 01:00:00 Realize the Importance of Selecting the Correct Treatment 01:00:00 Work On Identifying the Source of Why You Have an Addiction 01:00:00 Have an Open Mind 01:00:00 Be Honest With Yourself and Others 01:00:00 The Dangers of Not Getting Help When You Need It 00:30:00 Introduction to Psychotherapy What is Psychotherapy? 00:30:00 Theories of Psychotherapy 00:30:00 Structure of Personality 00:30:00 MDMA-Assisted Psychotherapy 01:00:00 How Does Psychodynamic Psychotherapy Work? 00:30:00 Why Is Emotion Regulation Important? 00:30:00 Psychotherapy Healing Introduction 00:30:00 Types Of Psychotherapies 00:15:00 Psychoanalysis 00:30:00 Gestalt Therapy 01:00:00 Cognitive Behavioural Therapy 00:30:00 Expressive Therapy 00:30:00 Hypnotherapy 00:30:00 Wrapping Up 00:15:00 Hypnotherapy What is Hypnosis? 00:15:00 Hypnosis and Its Significance 00:30:00 Three Insider Secrets for Creating Excellent Hypnosis Sessions 00:15:00 8 Tips for Brilliant Hypnosis Sessions 00:30:00 Words for Your Clients: What Happens When You're in Hypnosis? 00:15:00 More Words for Your Clients: What's the Hypnotic State All About? 00:15:00 7 Things to Do if Hypnosis Clients Don't Seem to be 'Getting Anything' 00:15:00 Working with Both You and Your Client in the Hypnotic State 00:30:00 State of Mind 00:30:00 What's the Difference between the Subconscious and the Superconscious Mind, and How Can They Both Help You with Healing? 00:15:00 More About Your Brilliant Subconscious and Super conscious Mind Powers: Fascinating Info about the Inner Workings of Your Mind 00:15:00 Hypnotherapy and Spirituality 00:15:00 How to Understand the Meaning of Transformation 00:30:00 Hypnotherapy Techniques The Wise Mind Process ™: Transformation in Four Easy Steps 00:30:00 How to Find a Client's Inner Obstacles in Minutes: The Technique of ReSourcing 00:15:00 The Transformational Healing Method (THM) ™ 00:30:00 Seven Steps for Transforming Any Habit 00:15:00 Three More Techniques of Hypnotherapy 01:00:00 Application of Hypnotherapy In Medicine 02:00:00 Mock Exam Mock Exam- Counselling and Hypnotherapy Diploma 00:30:00 Final Exam Final Exam- Counselling and Hypnotherapy Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Transform your carpet cleaning skills with this all-inclusive course. Learn about various carpet types, effective stain removal, and eco-friendly cleaning methods. Venture into commercial carpet cleaning and even discover how to start your own carpet cleaning business.

Demystify the world of finance with our comprehensive Basics of Finance course. From understanding banking systems to mastering personal financial planning, this course is designed to equip you with the skills to make informed financial decisions in personal and corporate settings.

Unlock the secrets to understanding and training dogs with our comprehensive Dog Behaviour and Training course. From the intricacies of dog communication to advanced training techniques and behavior modification, you’ll learn to foster a strong human-dog bond and promote both physical and mental well-being in canines.

Advance your career with our comprehensive Warehouse Associate course. From mastering warehouse operations to understanding cutting-edge technology and automation, this course is your roadmap to success in the logistics and warehousing sector.