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Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

You need to become competent and skilled enough to become a teacher in your chosen area. With our Teacher Training Bundle, you will acquire the necessary knowledge and skills and eventually become a qualified teacher in different settings. This Teacher Training Bundle is a bundle of 8 courses. We have sincerely combined these 8 courses with a comprehensive curriculum made by the expert teachers to make this Teacher Training Bundle highly valuable for you. Depending on your need, you will get dedicated tutor support throughout this Bundle. Our tutors are always happy to assist our learners. So, you need to ask for assistance only! With this Teacher Training Bundle, you will get 8 courses! It means you will get 10 different certificates of achievement once you complete all the courses successfully. Imagine how your CV will be enriched. And the PDF certificates are completely free. With this Bundle, you will increase your employability skill enormously and stand out from the crowd. So, why do you hesitate? Just enrol on this Teacher Training Bundle, and the rest is on us to make your learning journey a pleasant one. This Teacher Training Bundle is fully online and self-paced, so you don't need to worry about timing. You can set your own schedule to continue the courses. Let's see what are those 8 courses included in this Teacher Training Bundle - Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Primary Teaching Diploma Teaching Assistant Early Years Level 4 Dyslexia Autism Diploma ADHD Awareness Course Learning Outcomes By the end of this Bundle, you will be able to - Identify different teaching roles and responsibilities. Become competent to qualify for the QTS test. Be a teacher in your chosen field. Deal with students effectively and efficiently in different settings. Take care of the Special Education Needs and other problems the children face. Why buy Teacher Training Bundle from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Other Benefits of Teacher Training Bundle Course*** 8 PDF Certificate Free Expert Tutor Support Lifetime Access Unlimited Retake ------------------------- [ Note: Free PDF certificate as soon as completing the course ] [ Course 01 ] Diploma in Special Education Needs (SEN) Module 01: Introduction Module 02: A Quick Overview of the New SEND Code of Practice Module 03: Legislation Related to SEN Module 04: SEN Assessments and Descriptors Module 05: Education for Children with Disabilities Module 06: Common SEN Conditions Found Within Mainstream Schools and many more... -------------------------------- [ Course 02 ] EYFS Teaching Diploma Module 01: An Overview of EYFS Module 02: Significance of Early Years in Development Module 03: Teaching Techniques Focusing EYFS Module 04: Curriculum for EYFS Teaching Module 05: EYFS Teaching Career Module 06: Fostering Learning and Development Module 07: Children Having Special Education Needs or Disabilities Module 08: Guiding Parents to the Early Years Foundation Stage Module 09: Safety Requirements And many more... -------------------------------- [ Course 03 ] Primary Teaching Diploma Module 01: Primary Education in the UK Module 02: Responsibilities, Qualifications and Skills Module 03: Initial Teacher Training Module 04: Types of Schools in the UK Module 05: Importance of Early Years in Development Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English [ Course 04 ] -------------------------------- Teaching Assistant Module 01: Roles and Responsibilities of the Teaching Assistant Module 02: Working in the School Module 03: Working in the Classroom Module 04: Promote Children and Young people's Positive Behaviour Module 05: Support Children and Young People's Health and Safety Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English Module 08: Teaching Primary Mathematics Module 09: Teaching Primary Science, Design and Technology Module 10: Teaching Other Primary Subjects And many more... -------------------------------- [ Course 05 ] Early Years Level 4 Module 1: Supporting the Emotional and Physical Well-being of Children Module 2: Equality, Diversity and Professional Partnerships Module 3: Health and Safety Legislation Module 4: Observations, Assessments and Planning Module 5: Safeguarding Children Module 6: The Early Years Foundation Stage Module 7: Managing in a Nursery Environment Module 8: Engaging in Professional Development ------------------------------------- [ Course 06 ] Level 3 Dyslexia Awareness Module 01: An Overview of Dyslexia Module 02: Learning Difficulties Due to Dyslexia Module 03: Impact of Dyslexia in the Educational Setting Module 04: Helping Adults with Dyslexia Module 05: Dyslexia in the Workplace Module 06: Approaches in Dyslexia Module 07: Dyslexia Strengths and Rewards Module 08: Assessment and Evaluation of Dyslexia Module 09: Dyslexia Friendly Learning Environment Module 10: Relevant Laws for Dyslexia -------------------------------- [ Course 07 ] Autism Diploma Course Module 01: Introduction to Autism Spectrum Disorder (ASD) Module 02: Approaches to Helping People and Children with Autism Module 03: Diagnosis of Autism Module 04: Communication Module 05: Cognitive Styles and Functions in Autism Module 06: Autistic Behaviour Module 07: Organisation Systems with Autistic Individuals Module 08: Autism Awareness Module 09: Government Policies on Autism in England -------------------------------- [ Course 08: ] ADHD Awareness Course Module 01: Overview of ADHD Module 02: The Experience of Treatment and Care for ADHD Module 03: Families and ADHD Module 04: Psychological Interventions for Children with ADHD in Educational Settings and Parent Training Module 05: ADHD and Attention Difficulties Module 06: Cognitive Approaches in ADHD Module 07: The Organisation of Care for ADHD Assessment Method After completing each module of Teacher Training Bundle Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Bundle Course is ideal for you to become a teacher in any setting. Moreover, existing teachers will also benefit from this Teacher Training Bundle Course by enriching their knowledge and skills. Requirements There is no specific requirement to enrol for this Bundle Course. However, you need to be over 16. Besides, to gain the best out of this Teacher Training Bundle Course, you must have a strong passion for becoming a teacher. Career path You can become skilled in different teaching professions with this Teacher Training Bundle Course. Such as - Primary Teacher Primary Teaching Assistant Teaching Assistant EYFS Teacher Nursery Nurse SEN Teacher Certificates Certificate of completion Digital certificate - Included

I am a Reiki Teacher in Manchester and one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course. I teach all three levels of Reiki courses, level 1 reiki. level 2 reiki and reiki master level 3

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Sale Ends Today!! Level 3 Diploma in Education and Training Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter A great teacher can have a significant impact on a student's life. With the help of our Level 3 Diploma in Education and Training, you'll not just be able to step into this role, but you'll be properly equipped to make a real difference. As the demand for skilled and innovative educators grows across the UK, this course offers you the chance to join the vibrant world of education. This extensive course bundle encompasses a wide range of critical educational techniques and theories. From Educational Psychology which gets into how students learn and process information, to skills in Lesson Planning and Teaching Fundamentals which ensure you can make concepts easy and engaging. You will explore Blended Learning methods, integrate Montessori Education practices, and develop strategies for Effective Communication in educational settings. Courses Are Included In this Level 3 Diploma in Education and Training Career Bundle: Course 01: Level 3 Diploma in Education and Training - CPD Certified Course 02: Educational Psychology Course 03: Teaching Fundamentals: Make Concepts Easy to Understand Course 04: Teaching Essentials for Teachers Course 05: Blended Learning Course for Teachers Course 06: Lesson Planning for Teaching Course 07: Planning, Delivery and Assessment in Teaching Course 08: Primary Teaching Assistant Course 09: Early Years Primary Teaching Course 10: Montessori Education for Early Childhood Course 11: Phonics in Early Years Settings Course 12: Impact of Play on Early Childhood Learning Course 13: Teaching Anybody Anything Course 14: KS1 and KS2 Teaching Assistant Course 15: Education and Pedagogy Course 16: SEN Teaching Assistant Course 17: Effective Communication Techniques for Teachers and Trainers Course 18: Learning to Learn - Super Learning Course 19: The Whole Brain Learning Approach in Child Development Course 20: Home Education Course Course 21: Learning Support Assistant Course 22: Remote Teaching Strategies Course 23: Teaching & Homeschooling Course 24: Leadership in Teaching Course 25: Maths: Grade 9 (Algebra and Analytic Geometry) Course 26: Math Tricks & Shortcuts Course 27: British English Pronunciation & Accent Course Course 28: Functional Skills English - Level 2 Course 29: School Shadow Support Worker Course Course 30: Nursery Teacher Training for Children Joining in on the Level 3 Diploma in Education and Training could be the most transformative decision for your career and personal development. This diploma is not just about getting a qualification; it's about becoming a catalyst for change and positively impacting every student you teach. Enrol now to start your journey towards becoming a more effective, inspired, and impactful educator! Learning Outcomes of this Bundle: Master effective teaching strategies that make complex concepts easily understandable. Develop skills in blended learning and digital classroom management. Apply Montessori and phonics teaching methods effectively in early childhood education. Understand the application of psychological principles in educational settings. Design and implement impactful lesson plans across various educational levels. Enhance communication and pedagogical skills for diverse learning environments. But that's not all. When you enrol in the Level 3 Diploma in Education and Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! The Level 3 Diploma in Education and Training course bundle is carefully designed to improve your teaching abilities and ensure you are fully equipped to meet the demands of today's diverse educational environments. By understanding the core principles of Educational Psychology, learners gain a deeper insight into how students think, learn, and process information, which is crucial for tailoring effective teaching strategies. This foundational knowledge empowers educators to create more engaging and impactful learning experiences that cater to the varied needs of their students. Advanced modules in the bundle, such as Montessori Education for Early Childhood and Effective Communication Techniques for Teachers and Trainers, further enhance your ability to deliver specialised and inclusive education. These courses not only broaden your pedagogical toolkit but also ensure that you are well-prepared to foster a supportive and nurturing learning environment. The skills learnt here are essential for those looking to specialise in early childhood education or improve their overall communication skills within the classroom. Moreover, this diploma offers learners the opportunity to acquire a Recognised Qualification that is highly valued in the field of Educational & Training. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Educational & Training setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Educational & Training related fields impacting their Educational & Training experiences and long-term development. Course Curriculum Course 01: Level 3 Diploma in Education and Training - CPD Certified Module 01: Teaching Assistant Overview Module 02: Professional Developments for a TA Module 03: Working with the School and Its Policies Module 04: Discussion on Curriculum, Assessment and Monitoring Module 05: Providing the Best Learning Environment Module 06: Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA Module 07: Child Development and the SEN Support Module 08: Understanding Behaviour & Relationships as a TA Module 09: Experienced TAs Maintain Strong Communications with the Students Module 10: Career Prospects for TAs in the UK Course 02: Educational Psychology Module 01: Working with the School and Its Policies Module 02: Discussion on Curriculum, Assessment and Monitoring Module 03: Providing the Best Learning Environment Module 04: Understanding the Growth and Development of Children Module 05: Observation and Assessment of Children in the Early Years Setting Module 06: Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning Module 07: Play and Learning in Children's Education Module 08: Working with Children Having Special Needs Module 09: Working in Partnership with Parents and Carers Module 10: Serious Behavioural Issues and Problems of Students Course 03: Teaching Fundamentals: Make Concepts Easy to Understand Module 01: Make Things Easy To Understand - Part 1 Module 02: Make Things Easy To Understand - Part 2 Module 03: Make Things Easy To Understand - Part 3 Module 04: Make Things Easy To Understand - Part 4 =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £390) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring teachers. Current education professionals. Early childhood educators. Special education assistants. Academic tutors. Educational administrators. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Primary School Teacher: $30,000 - $45,000 High School Teacher: $35,000 - $50,000 Special Education Teacher: $40,000 - $60,000 Educational Consultant: $50,000 - $70,000 Curriculum Developer: $45,000 - $65,000 School Administrator: $60,000 - $85,000 Certificates CPD Accredited Digital certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Are you interested and excited to become a school teacher in the UK? If yes, you need to have certain recognised qualifications, i.e., Qualified Teacher Status (QTS), by following an Initial Teacher Training programme (ITT). To gain the required qualification above, you need to become competent and skilled enough! With our Teacher Training bundle, you will acquire the necessary knowledge and skills and eventually become a qualified teacher. This Teacher Training is a bundle of 11 courses. We have sincerely combined these 11 courses with a comprehensive curriculum made by the expert teachers to make this Teacher Training highly valuable for you. Depending on your need, you will get dedicated tutor support throughout this Teacher Training Course. Our tutors are always happy to assist our learners. So, you need to ask for assistance only! With this Teacher Training, you will get 11 courses! It means you will get 11 different certificates of achievement once you complete all the courses successfully. Imagine how your CV will be enriched. And the PDF certificates are completely free. With this Teacher Training, you will increase your employability skill enormously and stand out from the crowd. So, why do you hesitate? Just enrol on this Teacher Training Course, and the rest is on us to make your learning journey a pleasant one. This Teacher Training is fully online and self-paced, so you don't need to worry about timing. You can set your own schedule to continue the courses. Let's see what are those 11 courses included in this Teacher Training Ultimate Course Bundle - Level 2 Award in Support Work in Schools and Colleges Level 2 Diploma for the Early Years Practitioner Level 3 Award in Childcare and Education Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Primary Teaching Diploma Teaching Assistant Early Years Level 4 Dyslexia Autism Diploma ADHD Awareness Course Learning Outcomes By the end of this Teacher Training Ultimate Course Bundle, you will be able to - Identify different teaching roles and responsibilities. Become competent to qualify for the QTS test. Be a teacher in your chosen field. Deal with students effectively and efficiently in different settings. Take care of the Special Education Needs and other problems the children face. Why Choose Teacher Training Ultimate Course Bundle from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF 11 certificate as soon as completing the course. << 11 Bundle Course >> << Free Courses >> Course 01: Level 2 Award in Support Work in Schools and Colleges Course 02: Level 2 Diploma for the Early Years Practitioner Course 03: Level 3 Award in Childcare and Education Course 04: Diploma in Special Education Needs (SEN) Course 05: EYFS Teaching Diploma Course 06: Primary Teaching Diploma Course 07: Teaching Assistant Course 08: Early Years Level 4 Course 09: Dyslexia Course 10: Autism Diploma Course 11: ADHD Awareness Course << Others Included >> Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] **Course 01: Level 2 Award in Support Work in Schools and Colleges Module 01: Understand Schools and Colleges as Organisations Module 02: Understand Children and Young People's Development Module 03: Understand Communication and Professional Relationships with Children, Young People and Adults Module 04: Understand Children and Young People's Health and Safety Module 05: Safeguarding Children and Young People Module 06: Understand Equality, Diversity and Inclusion in Work with Children and Young People **Course 02: Level 2 Diploma for the Early Years Practitioner Module 01: Roles and Responsibilities of the Early Years Practitioner Module 02: Health and Safety of Babies and Young Children in the Early Years Module 03: Equality, Diversity and Inclusive Practice in Early Years Settings Module 04: Safeguarding, Protection and Welfare of Babies and Young Children in Early Years Settings Module 05: Understand How to Support Children's Development Module 06: Support Care Routines for Babies and Young Children Module 07: Support the Planning and Delivery of Activities, Purposeful Play Opportunities and Educational Programmes Module 08: Promote Play in an Early Years Setting Module 09: Support Well-being of Babies and Young Children for Healthy Lifestyles Module 10: Support Babies and Young Children to be Physically Active Module 11: Support the Needs of Babies and Young Children with Special Educational Needs and Disability Module 12: Promote Positive Behaviour in Early Years Settings Module 13: Partnership Working in the Early Years Module 14: Support Children's Transition to School **Course 03: Level 3 Award in Childcare and Education Module 1: Child Development from Conception to Seven Years Module 2: Children's Health and Wellbeing **Course 04: Diploma in Special Education Needs (SEN) Module 01: Introduction Module 02: A Quick Overview of the New SEND Code of Practice Module 03: Legislation Related to SEN Module 04: SEN Assessments and Descriptors Module 05: Education for Children with Disabilities Module 06: Common SEN Conditions Found Within Mainstream Schools and many more... **Course 05: EYFS Teaching Diploma Module 01: An Overview of EYFS Module 02: Significance of Early Years in Development Module 03: Teaching Techniques Focusing EYFS Module 04: Curriculum for EYFS Teaching Module 05: EYFS Teaching Career Module 06: Fostering Learning and Development Module 07: Children Having Special Education Needs or Disabilities Module 08: Guiding Parents to the Early Years Foundation Stage Module 09: Safety Requirements and many more... **Course 06: Primary Teaching Diploma Module 01: Primary Education in the UK Module 02: Responsibilities, Qualifications and Skills Module 03: Initial Teacher Training Module 04: Types of Schools in the UK Module 05: Importance of Early Years in Development Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English **Course 07: Teaching Assistant Module 01: Roles and Responsibilities of the Teaching Assistant Module 02: Working in the School Module 03: Working in the Classroom Module 04: Promote Children and Young people's Positive Behaviour Module 05: Support Children and Young People's Health and Safety Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English Module 08: Teaching Primary Mathematics Module 09: Teaching Primary Science, Design and Technology Module 10: Teaching Other Primary Subjects and many more... **Course 08: Early Years Level 4 Module 1: Supporting the Emotional and Physical Well-being of Children Module 2: Equality, Diversity and Professional Partnerships Module 3: Health and Safety Legislation Module 4: Observations, Assessments and Planning Module 5: Safeguarding Children Module 6: The Early Years Foundation Stage Module 7: Managing in a Nursery Environment Module 8: Engaging in Professional Development **Course 09: Dyslexia Module 01: An Overview of Dyslexia Module 02: Learning Difficulties Due to Dyslexia Module 03: Impact of Dyslexia in the Educational Setting Module 04: Helping Adults with Dyslexia Module 05: Dyslexia in the Workplace Module 06: Approaches in Dyslexia Module 07: Dyslexia Strengths and Rewards Module 08: Assessment and Evaluation of Dyslexia Module 09: Dyslexia Friendly Learning Environment Module 10: Relevant Laws for Dyslexia -------------------------------- **Course 10: Autism Diploma -------------------------------- **Course 11: ADHD Awareness Course Who is this course for? This Teacher Training Ultimate Course Bundle is ideal for you to become a teacher in any setting. Moreover, existing teachers will also benefit from this by enriching their knowledge and skills. Assessment Method After completing each module of Teacher Training Ultimate Course Bundle, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Requirements There is no specific requirement to enrol for this Teacher Training Complete Course. However, you need to be over 16. Besides, to gain the best out of thisCourse, you must have a strong passion for becoming a teacher. Career path You can become skilled in different teaching professions with this Teacher Training Ultimate Course Bundle. Such as - Primary Teacher Primary Teaching Assistant Teaching Assistant EYFS Teacher Nursery Nurse SEN Teacher Certificates Certificate of completion Digital certificate - Included

SAFe® DevOps: In-House Training This course provides a comprehensive overview for understanding the DevOps skills needed to accelerate time-to-market by improving the flow of value through the Continuous Delivery Pipeline. You will map the current value stream through the delivery pipeline from idea to cash and identify practices that will eliminate bottlenecks to flow. The course will build an understanding of the complete flow of value from Continuous Exploration to Continuous Integration, Continuous Deployment, and Release on Demand. What you will Learn After attending the class, attendees should be able to: Explain how DevOps enables strategic business objectives Apply a CALMR approach to DevOps to avoid automating broken processes Understand how successful DevOps requires continuous exploration, continuous integration, continuous deployment, and the ability to release to end users on demand Incorporate continuous testing and continuous security into the delivery pipeline Use value-stream mapping to measure flow and identify bottlenecks in the end-to-end delivery process Select DevOps skills and tools strategically for the fastest, most compelling results Prioritize DevOps solutions and investments for the greatest economic benefit Design and implement a multi-phased DevOps transformation plan tailored to their organization Work with all roles and levels in the organization to continually optimize the value stream Introducing DevOps Mapping your Continuous Delivery Pipeline Gaining alignment with Continuous Exploration Building quality with Continuous Integration Reducing time-to-market with Continuous Deployment Delivering Business Value with Release on Demand Taking action

SAFe® for Teams: In-House Training Build the skills needed to become a high-performing team member of an Agile Release Train (ART) and learn how to collaborate effectively with other teams by becoming a SAFe® 5 Practitioner (SP). During this course, you will gain an in-depth understanding of the ART, how it delivers value, and what you can do to effectively perform the role using Scrum, Kanban, and Extreme Programming (XP). You will also learn how to write stories and break down features, plan and execute iterations, and plan Program Increments. Finally, you'll learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train. What you will Learn To perform the role of a SAFe® Practitioner, you should be able to: Apply SAFe® to scale Lean and Agile development in their enterprise Know their team and its role on the Agile Release Train Know all other teams on the train, their roles, and the dependencies between the teams Plan Iterations Execute Iterations and demonstrate value Plan Program Increments Integrate and work with other teams on the train Introducing the Scaled Agile Framework® (SAFe®) Building an Agile Team Planning the Iteration Executing the Iteration Executing the Program Increment Practicing SAFe®

SAFe® Agile Software Engineering: In-House Training The introduction of Lean-Agile and DevOps principles and practices into software engineering has sparked new skills and approaches that help organizations deliver higher-quality, software-centric solutions faster and more predictably. This workshop-oriented course explores foundational principles and practices and how continuous flow of value delivery and built-in quality are enabled by XP technical practices, Behavioral-Driven Development (BDD), and Test-Driven Development (TDD). Attendees will learn proven practices to detail, model, design, implement, verify, and validate stories in the SAFe® Continuous Delivery Pipeline, as well as the practices that build quality into code and designs. Attendees will also explore how software engineering fits into the larger solution context and understand their role in collaborating on intentional architecture and DevOps. What you will Learn To perform the role of a SAFe® Agile Software Engineer, you should be able to: Define Agile Software Engineering and the underlying values, principles, and practices Apply the Test-First principle to create alignment between tests and requirements Create shared understanding with Behavior-Driven Development (BDD) Communicate with Agile modeling Design from context for testability Build applications with code and design quality Utilize the test infrastructure for automated testing Collaborate on intentional architecture and emergent design Apply Lean-Agile principles to optimize the flow of value Create an Agile Software Engineering plan Introduction to Agile Software Engineering Connecting Principles and Practices to Built-in Quality Accelerating Flow Applying Intentional Architecture Thinking Test-First Discovering Story Details Creating a Shared Understanding with Behavior-Driven Development (BDD) Communicating with Models Building Systems with Code Quality Building Systems with Design Quality Implementing with Quality

AgileBA® Foundation and Practitioner: Virtual In-House Training The AgileBA® Foundation and Practitioner course takes you through a business understanding of the external and internal forces that underline the project from a business perspective, looks at modeling techniques, (As Is - To Be), and also provides an overview to project management (AgilePM) from an 'Agile' perspective. The course explains the role's relevance and involvement throughout the project.